31
Symptom
Cause
Remedy
Radio shows “DEV
INIT”
Neo Gateway device
is initializing.
This only occurs the first time the Neo
Gateway is powered on. Wait a few
minutes, cycle ignition off and on then
enter SAT mode.
When trying to test
operation the radio
does not power up.
Radio is not
grounded
Nissan radios get their ground from
the mounting screws. Insert the radio
back into the dash and tighten down a
bolt to provide a solid ground to the
I can not adjust
the audio settings
(Bass & Treble)
while listening to
the Neo Gateway
Due to the way
the Neo Gateway
communicates with
the radio the text
display will not allow
audio controls to be
shown.
Switch to the factory radios FM/AM or
CD mode to adjust audio settings.
Radio shows iPod
not connected.
iPod cable is not
connected to iPod or
Gateway.
Verify the docking cable is connected
to the Neo Gateway and the iPod.
I can not correctly
browse the iPod
through the radio.
The iPod firmware
may be out of date.
Update the iPod firmware for free at
http://www.apple.com/ipod/download.
I have updated
my iPods firmware
and still have
control issues.
Sometimes the iPod
needs to be reset.
Press and hold the center click and
menu buttons for 10 seconds. This
will re-boot the iPod. YOU WILL NOT
LOSE MUSIC on the iPod by doing
this reset.
I don’t see iPod
artist or song
information on the
screen.
The radio is
displaying a different
text field.
Press the display button to see the
correct text field. If the problem
persists please see the “Dipswitch
Overview” section.
I can’t use my
iPod’s click wheel
to select music.
The iPod is in
external control
mode. This allows
text to be displayed
on the radio screen
Press the Aux/Sat button and select
the AUX source to control the iPod
from the click wheel.
The Neo Gateway
does not recognize
the HD tuner
(HDRT).
The HD tuner
was not properly
connected when
the Gateway was
first connected and
initialized.
HDRT must be connected before the
Gateway is plugged in. Disconnect the
Gateway from the vehicle harness for
at least 5 minutes. Verify the 8 pin DIN
HDRT cable is securely connected
at both ends before reconnecting the
vehicle harness.
15. Troubleshooting
