21
TROUBLESHOOTING
Type of fault
Cause of the fault
Corrective action
The oven does not work
Incorrect connection to the power
mains.
Check connection to the mains.
Voltage not present.
Restore power supply voltage.
Safety thermal device triggered.
Contact a skilled technician.
Excessive heat at motor winding.
Heat sources too close to the oven.
Contact Customer Service.
Cooking cycle set and activated:
Oven not running/heating.
Door open or ajar.
Close the door properly.
Damaged door switch.
Contact Customer Service.
Select steam in program or push
manual steam button but no
steam is created.
Incorrect connection to water mains.
Check connection to the water
mains.
Closed water valve.
Check that the water valve is open.
Damaged or dirty water inlet filter.
Clean/replace the filter.
Damaged water inlet solenoid valve. Contact Customer Service.
Water/Steam escaping from
around door while closed
Incorrect gasket assembly or not
installed correctly.
Check gasket assembly for flaws.
Damaged gasket.
Contact Customer Service.
Loose hinge/handle assembly.
Contact Customer Service.
The oven does not cook evenly.
One of the fan motors is blocked or
turns at low speed (in the event the
oven has two motors).
Contact Customer Service.
The fan motors are not reversing
direction.
Contact Customer Service.
Resistor damaged or lost power.
Contact Customer Service.
Light in the cooking chamber
does not work.
Damaged or expired light bulb.
Replace the light bulb.
Light bulb is loose.
Ensure the light is tight in socket.
Damaged light socket.
Contact Customer Service.