24
Service
Sometimes certain faults detected can be easily resolved.
Before calling the Service Centre, bear in mind the
following advice:
Any of the following are considered to be abnormal
operation and may require servicing:
Yellow tipping of the hob burner flame.
Sooting up of cooking utensils.
Burners not lighting properly.
Gas valves, which are difficult to turn in case the
appliance fails to operate correctly, contact the
authorised service provider in your area.
Fault
Possible cause
Solution
The general electrical
system is malfunctioning.
Defective fuse.
The automatic safety switch or
circuit breaker has tripped.
Check the fuse in the main fuse
box and change it if it is damaged.
Check the main control panel to
see if the automatic safety switch
or circuit breaker has tripped.
The automatic on
function does not work.
There may be food or cleaning
products stuck between the
ignition sparkers and the
burners.
The burners are wet.
The burner covers are not
correctly positioned.
The appliance is not earthed, is
not correctly connected or the
earth wire is faulty.
The space between the ignition
sparker and the burner must be
clean.
Dry the burner covers carefully.
Check that the covers are correctly
positioned.
Contact the electrical installer.
The burner flame is not
uniform.
The burner components are not
correctly positioned.
The grooves on the burner are
dirty.
Ensure the components are
correctly positioned.
Clean the grooves on the diffuser.
The flow of gas does not
appear normal or no gas
comes out.
The gas supply is blocked via
intermediary valves.
If the gas is supplied from a
gas cylinder, check that this is
not empty.
Open all intermediary valves.
Change the gas cylinder.
The kitchen smells of
gas.
A gas tap has been left on.
There may be a leak in the gas
cylinder coupling.
Turn off the gas taps.
Check that the coupling is sound.
The safety valves on one
of the burners are not
working.
The control knob was not held
down for long enough.
The grooves on the diffuser are
dirty.
Once the burner is lit, hold the
control knob down a few seconds
longer. Clean the grooves on the
diffuser.
