Cleaning and servicing
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25 Cleaning and servicing
To keep your appliance working efficiently for a long
time, it is important to clean and maintain it carefully.
25.1 Cleaning products
You can obtain suitable cleaning products and glass
scrapers from customer service, a retailer or the online
shop www.neff-international.com.
ATTENTION!
Unsuitable cleaning products may damage the sur-
faces of the appliance.
▶
Never use unsuitable cleaning products.
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Do not use cleaning products while the hob is still
hot. This may cause marks on the surface.
Unsuitable cleaning products
¡
Undiluted detergent
¡
Detergent intended for dishwashers
¡
Abrasive cleaning products
¡
Aggressive cleaning products such as oven spray
or stain remover
¡
Abrasive sponges
¡
High-pressure or steam jet cleaners
25.2 Cleaning the hob
Clean the hob after every use to stop cooking residues
from getting burnt on.
Requirement:
The hob must be cold. Do not allow the
hob to cool down if it has sugar stains, rice starch,
plastic or aluminium foil on it.
1.
Remove heavy soiling using a glass scraper.
2.
Clean the hob with a cleaning agent for glass
ceramic.
Follow the cleaning instructions on the packaging of
the cleaning agent.
Tips
¡
You can achieve good cleaning results using a
special sponge for glass ceramic.
¡
If you keep the base of the cookware clean, the
hob surface remains in a good condition.
25.3 Cleaning profiles
Clean the profiles if they are dirty or stained after use.
Note:
Do not use a glass scraper.
1.
Clean using warm soapy water and a soft cloth.
Wash new sponge cloths thoroughly before use.
2.
Dry with a soft cloth.
Note:
If there are replaceable side profiles, wear pro-
tective gloves when removing them.
25.4 Cleaning TwistPad®
The rotary knob consists of two parts, which you can
easily remove for a more thorough clean.
Recommended cleaning:
¡
Wipe the parts with warm soapy water and a cloth.
¡
Dry the parts thoroughly before reassembling.
Non-recommended cleaning:
¡
Do not use abrasive or corrosive products, such as
citric acid, vinegar, aggressive cleaning agents or
glass ceramic cleaners.
¡
Do not clean it in the dishwasher or immerse it in
water, as this may damage it.
¡
Do not use the glass scraper.
¡
Do not use stainless steel care products.
26 Troubleshooting
You can rectify minor faults on your appliance yourself.
Read the troubleshooting information before contacting
after-sales service. This will avoid unnecessary costs.
WARNING ‒ Risk of injury!
Improper repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
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If the appliance is defective, call Customer Service.
WARNING ‒ Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out
by trained specialist staff.
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Only use genuine spare parts when repairing the
appliance.
▶
If the power cord or the appliance power cable of
this appliance is damaged, it must be replaced with
a special power cord or special appliance power
cable, which is available from the manufacturer or
its Customer Service.
