Customer Service
en
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26 Customer Service
If you have any queries on use, are unable to rectify
faults on the appliance yourself or if your appliance
needs to be repaired, contact Customer Service.
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:
Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
26.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate can be found:
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on the appliance certificate.
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on the lower section of the hob.
The product number (E no.) can also be found on the
glass ceramic. You can also display the customer ser-
vice index (KI) and the production number (FD) in the
basic settings. →
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
27 Test dishes
These recommended settings are intended for test in-
stitutes to facilitate the testing of our appliances. The
tests were carried out using our cookware sets for in-
duction hobs. If required, these accessory sets can be
purchased at a later point from specialist retailers, or
through our technical after-sales service or our online
shop.
27.1 Melting the chocolate coating
Ingredients: 150 g dark chocolate (55% cocoa).
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16 cm saucepan without lid
– Boiling: Power level 1.
27.2 Heating and keeping lentil stew warm
Recipe in accordance with DIN 44550
Initial temperature 20 °C
Heating up without stirring
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16 cm saucepan with lid, amount: 450 g
– Heating up: Duration 1 min. 30 sec., power level
9
– Simmering: Power level 1.
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20 cm saucepan with lid, amount: 800 g
– Heating up: Duration 2 min. 30 sec., power level
9
– Simmering: Power level 1.
27.3 Heating and keeping lentil stew warm
E.g.: Lentil diameter 5–7 mm. Initial temperature 20 °C
Stir after heating for 1 minute
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16 cm saucepan with lid, amount: 500 g
– Heating up: Duration approx. 1 min. 30 sec.,
power level 9
– Simmering: Power level 1.
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20 cm saucepan with lid, amount: 1 kg
– Heating up: Duration approx. 2 min. 30 sec.,
power level 9
– Simmering: Power level 1.
27.4 Béchamel sauce
Milk temperature: 7 °C
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16 cm saucepan without lid, ingredients: 40 g but-
ter, 40 g flour, 0.5 l milk with 3.5% fat content and a
pinch of salt
Preparing Béchamel sauce
1.
Melt the butter, stir in the flour and salt, and heat up
the mixture.
‒
Heating up: Duration 6 min., power level 2
2.
Add the milk to the roux and bring to the boil, stir-
ring continuously.
‒
Heating up: Duration 6 min. 30 sec., power level
7
3.
Once the Béchamel sauce comes to the boil, leave
it on the cooking zone for a further two minutes.
‒
Simmering: Power level 2
27.5 Cooking rice pudding with the lid on
Milk temperature: 7 °C
1.
Heat the milk until it starts to rise up. Heat up without
a lid. Stir after heating for 10 min.
2.
Set the recommended power level and add rice,
sugar and salt to the milk.
The cooking time, including heating up, is approx. 45
minutes.
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16 cm saucepan, ingredients: 190 g short-grain
rice, 90 g sugar, 750 ml milk with 3.5% fat content
and 1 g salt
– Heating up: Duration approx. 5 min. 30 sec.,
power level 8.
– Simmering: Power level 3
