Customer service
en
33
4
Customer service
Customer service
Our after-sales service is there for you if your appliance
needs to be repaired. We will always find an
appropriate solution, also in order to avoid after-sales
personnel having to make unnecessary visits.
E number and FD number
When calling us, please give the product number (E
no.) and the production number (FD no.) so that we can
provide you with the correct advice. The rating plate
bearing these numbers can be found on the right-hand
side when you open the appliance door. To save time,
you can make a note of the number of your appliance
and the telephone number of the after-sales service in
the space below, should it be required.
Please note that there will be a fee for a visit by a
service technician in the event of a malfunction, even
during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
Rely on the professionalism of the manufacturer. You
can therefore be sure that the repair is carried out by
trained service technicians who carry original spare
parts for your appliances.
J
Tested for you in our
cooking studio
Tested for you in our cooking studio
Here, you can find a selection of dishes and the ideal
settings for them. We will show you which type of
heating and temperature are best suited to your dish.
You will get information on suitable cooking
accessories and the height at which they should be
placed in the oven. You will also get tips about
cookware and preparation methods.
Note:
A lot of steam can build up in the cooking
compartment when cooking food.
Your appliance is very energy-efficient and radiates very
little heat to its surroundings during operation. Due to
the high difference in temperature between the
appliance interior and the external parts of the
appliance, condensation may build up on the door,
control panel or adjacent kitchen cabinet panels. This is
a normal physical phenomenon. Condensation can be
reduced by preheating the oven or opening the door
carefully.
When steaming or during operation with steam
assistance, it is desirable that there is a significant
build-up of steam in the cooking compartment. Wipe the
cooking compartment clean after cooking, once it has
cooled off.
General information
Recommended setting values
The table lists the optimum function for various types of
food. The temperature/settings and duration depend on
the cookware used and the quantity, quality,
temperature and consistency of the food. Settings
ranges are indicated for this reason. Try using the lower
values to start with. You can use a higher setting next
time if necessary.
When using the microwave, always set the longest
specified time but check your meal after the shortest
specified time.
Before cooking with steam, ensure that the water tank is
full.
It may be that you have different quantities from those
specified in the tables. There is a rule of thumb for
operating the microwave on its own: Double the amount
= almost double the time, half the amount = half the
time.
The setting values apply to food that is placed into a
cold cooking compartment.
Preheating is necessary for selected food, and this is
indicated in the table. Do not place your food and
accessory into the cooking compartment until it has
finished preheating.
Some dishes turn out best if they are cooked in multiple
stages. These are indicated in the table.
If you wish to follow one of your own recipes, you
should use the settings listed in the table for similar
food as reference. Additional information can be found
in the baking tips listed after the settings tables.
E no.
FD no.
After-sales service
O
GB
0344 892 8989
Calls charged at local or mobile rate.
IE
01450 2655
0.03 € per minute at peak. Off peak 0.0088 €
per minute.