18
Limited Warranty For Adjustable Beds
LIMITED WARRANTY:
Subject to the terms and conditions
set forth herein, the manufacturer of this product, PPJ, LLC
(“Customatic
®
”) warrants to the original retail purchaser for
the time periods stated herein that the adjustable bed system
purchased from an authorized reseller of genuine Customatic
®
products is merchantable and free of defects and materials
and is fit for the purpose of residential, non-hospital bedding.
Floor samples are not warranted and are purchased AS IS. This
warranty applies only to genuine Customatic
®
products, and
without limiting the foregoing, does not apply to power cords
or other accessories supplied by the seller or other parties.
2-Year Period for All Labor:
The above warranty will apply
for 2 years for labor on the bed frame, all components, parts,
including, without limitation, electronics, electrical components,
drive motors, WiFi module, power supply and power cords, and
massage motors.
5-Year Period for All Components:
The above warranty will
apply for 5 years for the bed frame, all components and parts,
including, without limitation, electronics, electrical components,
drive motors, WiFi module, power supply and power cords, and
massage motors.
20-Year Period for Bed Frame:
The above warranty will apply
for 20 Years prorated to the bed frame, defined as follows:
the metal structure of the adjustable bed system only, and
specifically does not include its cover, side rails, decking or
legs, or other attachments thereto, such as actuator lift motors,
control box, WiFi modules, power supply, power cords, control
box or other electrical or mechanical components. For years 6
through 20 the warranty will be reduced by one-fifteenth (1/15)
for each year beyond the fifth year.
Start of Warranty Period:
The warranty periods stated above
will commence on the date of the first retail purchase of the
adjustable bed system from an authorized Customatic
®
reseller,
provided that proof of purchase and warranty registration
occur within the time and in the manner set forth below. In
the case of replacement parts provided by Customatic, the
warranty will apply to the original warranty period and will not
extend beyond such period.
NO OTHER WARRANTY EXPRESS OR IMPLIED: The foregoing
express warranty is the only warranty by Customatic and
all other express warranties or warranties implied by law
or otherwise (including without limitation, any implied
warranty of fitness for a particular purpose) are hereby
denied and disclaimed to the full extent permitted by
applicable law.
EXCLUSIONS FROM WARRANTY:
Loss, damage, malfunctions
or other defects caused in whole or in part by any one or
more of the following are not covered by any warranty and
neither Customatic nor the seller shall be responsible for
them: ordinary wear and tear; damage not directly caused by
a defect covered by this express warranty; failure to comply
with this user Manual and/or any other user instructions
issued by Customatic for use and maintenance, including
without limitation, weight limits and operation; modifications
not performed by Customatic; use of any parts, components,
or accessories that are not supplied by Customatic for the
specific product and installed by an authorized Customatic
service provider; use of the product for purposes or in a
manner not expressly intended by Customatic as described
in this Manual or any other misuse or abuse; storage or use
outside of home or other exposure to the elements; dampness;
or transportation or other handling by anyone other than
Customatic.
EXCLUSIVE LIMITED REMEDY: The sole and exclusive
remedy for any item which fails to meet the express
written warranty set forth above shall be, at Customatic’s
option, either repair or replacement of the defective item.
Customatic may require reasonable evidence of the existence
of a defect, and Customatic customer service staff will discuss
specific requirements with the purchaser based on the defects
identified by the purchaser. Replacement parts will be provided
at no cost to the purchaser, provided that the defective parts
are delivered to Customatic, unless Customatic instructs
otherwise in the claims process (see below). Subject to advance
approval by Customatic, it will also pay reasonable shipping
costs for returns requested by Customatic and replacement
parts or bedding systems.
CLAIMS PROCESS:
Prior to contacting Customatic, please refer
to the TROUBLESHOOTING section of this Manual and also
ensure that use and maintenance instructions in this Manual
Warranty
