Fresh fries are fried
unevenly in the air
fryer.
You did not soak the potato
sticks properly before you fried
them.
Soak the potato sticks in a bowl for
at least 30 minutes, take them out
and dry them with paper towels.
You did not use the right potato
type.
Use fresh potatoes and make sure
they stay firm during frying.
Fresh fries are not
crispy when they
come out of the air
fryer.
The crispiness of the fries
depends on the amount of oil and
water in the fries.
Make sure you dry the potato
sticks properly before you add the
oil.
Cut the potato sticks smaller for a
crispier result.
Add slightly more oil for a crispier
result.
LIMITED ONE-YEAR WARRANTY
We warrant this product to be free from defects in material and workmanship under normal use for a one-
year period from the original date of purchase from an authorized NECCI dealer. We will repair or replace
the unit free of charge should it become defective under this warranty, providing you, the original
purchaser, submit proof of purchase (sales slip) along with the product and all accessories.
Should you be missing any of the included accessories or other components (screws, pieces, etc.),
please contact the Customer Support Center to secure a replacement. It is not necessary to bring the unit
back to the store. When calling, please reference the parts list found in the Instruction Manual to help us
accurately identify the missing parts and promptly provide replacements.
During the one-year period from the original purchase date, we will service or exchange the product, at no
charge. To obtain warranty service or replacement within the duration of the one-year warranty, please
return the product and all accessories to the original place of purchase.
For technical support, visit our website
www.sibrands.com
or call the NECCI Technical Support Center for
technical assistance or troubleshooting at 1-855-976-5276, Monday to Saturday, 10:00AM to 7:00PM
EST.
There are no consumer serviceable parts contained in this product and any attempt by the owner to
service or repair the unit will immediately void all warranty coverage.
This warranty does not cover any product which has been subject to damage due to an act of nature,
misuse, neglect, accident, abuse, outdoor use, commercial use, or modification of, or to, any part of the
product. Damage to any external devices such as countertops, cabinets, and/or tables or other platforms
are not covered nor is the cost incurred in shipping the unit for warranty repair. Under no circumstances
shall NECCI be liable for any loss (direct, indirect, incidental, foreseen, unforeseen, special or
consequential) or for any damage arising out of, or in connection with, the use of this product.
UNDER NO CIRCUMSTANCES WILL NECCI BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES.
This warranty does not cover re-manufactured units, or product sold 'As Is'.
This warranty is valid only to the original purchaser of the Product in the United States and Canada and
grants specific legal rights.