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6-6 Problem Solving

POST Error Messages

MESSAGE

WHAT TO DO

Keyboard stuck

key failure

A key is jammed. Remove any obstruction
you find.

You may have repeatedly pressed the F1 key
when trying to enter Auto Setup.

If the error message remains, you may have to
have the keyboard repaired.

IF YOU NEED ASSISTANCE

If you have a problem with your computer, first review the
checklist and troubleshooting table in the previous section.

If you still have a problem, call the NEC Technical Support
Center (TSC), toll free, at 1-800-

632-4525

. Direct technical

assistance is available Monday through Friday, between
8:30 a.m. and 8:00 p.m. eastern time.

Your system is supplied with remote diagnostic software. If
you bought a modem to use with your system, a TSC tech-
nician may be able to diagnose the system remotely.

Direct Technical Support

When TSC receives a call from you, a technician attempts
to diagnose your problem over the telephone. The technician
determines if your problem requires troubleshooting your
system remotely with the Remote Support Session software
that comes on your NEC Hardware Utilities diskette.

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Summary of Contents for VERSA V

Page 1: ...NEC product s discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications...

Page 2: ...MCIA slots and other features Chapter 2 offers ideas for using your Versa V in the office at meetings and on the road Chapter 3 focuses on adding options like PCMCIA cards This chapter also describes how to connect external devices like printers monitors and keyboards Chapter 4 describes the power saving programs that come with your Versa V It introduces options for conserving energy and saving ba...

Page 3: ...tant Use this guide along with the software documentation that comes with your Versa V TEXT SETUP To make this guide as easy to use as possible text is set up in the following ways Cautions notes and tips have the following format CAUTION Cautions indicate situations that can damage the system hardware or software NOTE Notes give particularly important information about whatever is being described...

Page 4: ... Battery User s Guide gives hints about extending the life of your battery pack and sug gests energy conserving techniques The Versa Series Quick Reference Card contains brief descriptions of function keys LEDs NEC help telephone numbers and troubleshooting tips Tuck this card inside the notebook when you take it with you The card is designed as a quick portable reference to frequently used functi...

Page 5: ... LCD Status Bar 1 8 PCMCIA Cards 1 12 VersaTrack Ball 1 13 Cleaning the VersaTrack 1 13 Buttons and Controls 1 14 Smart Power Switch 1 16 Online Help 1 16 Batteries 1 17 Main Battery 1 17 Bridge Battery 1 18 CMOS Battery 1 19 Plug and Play 1 19 System Care 1 20 2 Using Your Versa V In the Office 2 1 Organizing and Managing Your Work 2 2 Managing Your Time 2 2 Managing Your Contacts 2 2 Managing Da...

Page 6: ...ings 2 5 Communicating the Essentials 2 5 Using a CRT Connector 2 5 Using Wireless LAN 2 6 Giving Demos 2 6 On the Road 2 6 Creating as You Travel 2 6 Organizing Yourself 2 7 Communicating with Home 2 7 Using a Modem 2 7 Using a Pager 2 7 Using Global Positioning 2 8 Unwinding on the Road 2 8 What to Take 2 8 Before You Leave 2 9 3 Adding Options PCMCIA Cards 3 1 Inserting and Removing Cards 3 2 M...

Page 7: ...agement What is Power Management 4 1 Default Settings 4 1 Power Saving Modes 4 2 Active Mode 4 2 Local Stand by Mode 4 2 Suspend Mode 4 3 Smart Power Switch 4 4 Automatic Suspend Mode Initiation 4 4 Power Management with a Docking Station 4 4 Prolonging Battery Life 4 5 5 Using Auto Setup Auto Setup 5 1 How to Enter Auto Setup 5 2 With an Error at POST 5 2 With No Error at POST 5 2 How to Use Auto...

Page 8: ...k Hot Keys 5 16 Valid Keys 5 16 Invalid Keys 5 16 Selecting Hot Keys 5 17 Setting Your Hot Keys 5 17 Using Your Hot Keys 5 18 6 Problem Solving Problem Checklist 6 1 Start Up Problems 6 3 If You Need Assistance 6 6 Direct Technical Support 6 6 Remote Technical Support 6 7 Features 6 8 7 If You Need Help UltraCare SUPPORT 7 2 Support from the NEC Reseller 7 3 Support from NEC 7 4 NEC FastFacts 7 4 ...

Page 9: ...ice 7 8 Maintenance Contracts 7 8 A Specifications B NEC Communications Assistant Glossary Index List of Tables Temperature and Humidity Requirements 1 21 Automatic Power Saving Features 4 1 Auto Setup Quick Reference 5 4 System Parameter Options 5 7 Troubleshooting 6 2 POST Error Messages 6 4 ...

Page 10: ...viii Contents ...

Page 11: ...carry around with you and can be used for most of your information and communica tion needs WHAT S IN THE BOX Your Versa V comes with lots of features fully loaded on the system All you have to do is open the packing box unpack the notebook computer the cables and the Quick Setup sheet Look for the following Box contents 1 Notebook Computer AC Power Cable AC DC Adapter User Guides ...

Page 12: ...ch to open the notebook Pressing the latch 2 Plug in the Versa to an AC alternating current power source using the cable and the AC adapter that came with your Versa V Simply plug the AC adapter into the socket in the back of your system Plug the cable into the AC adapter and the other end into a wall socket LCD Release Latch ...

Page 13: ... The power connector 3 Press the power button to start up the system The power button is located on the top left of the unit Pressing the power button You are now ready to familiarize yourself with your new Versa Power Connector Port Power Button ...

Page 14: ...0 x 480 pixels is backlit and supports up to 256 colors The TFT LCD provides a 9 5 inch display area brilliant resolution and an impressive array of colors n The Dualscan Super Twisted Nematic DSTN color LCD uses cold cathode fluorescent tube CCFT is backlit and supports up to 256 colors The STN LCD provides a 9 5 inch display area exceptional clarity and color for the most demanding graphics n Th...

Page 15: ...nts Although this may mean a pixel or two is non functional its impact on your display should prove minimal Function Keys The function keys are located as on most PCs along the top of keyboard The Fn Function key activates functions printed on keys having dual functions Function keys Some special functions are specific to the Versa V systems These keys set specific parameters that are built into R...

Page 16: ...e LCD CRT Use to toggle between LCD mode only LCD and CRT modes simultaneously and CRT only screen mode Reverse LCD Use to reverse the LCD screen image monochrome only Backlight Use to adjust the screen brightness to standard or full as your environment requires Speaker Use to regulate the speaker volume Press Fn F6 to toggle from off to low medium or high A beep sounds when the volume setting is ...

Page 17: ...ve power Spin up means the disk motor turns on again Pressing Fn F8 bypasses any timeout A beep sounds when the hard disk spins down or up Battery I Use to reset the primary battery icon to four bars on the LCD status bar yyyy Use when you have reinserted the primary battery Battery II Use to reset the secondary battery icon to four bars on the LCD status bar yyyy Use when you have reinserted the ...

Page 18: ...e keyboard It shows status for the following system functions and components LCD status bar Suspend A half moon icon appears when the system is in Suspend or Sleep mode Power Management Faucet icons indicate the level of power management being used Off Indicates that power management is not enabled Low LCD Status Bar ...

Page 19: ...ment is set Custom Indicates custom power management features are set Hard Disk Drive Access Indicates the hard disk drive is being accessed Diskette Drive Access Indicates the diskette drive is being accessed Num Lock Indicates the numeric keypad lock function is enabled Scroll Lock Indicates the scroll lock function is enabled ...

Page 20: ...esents the secondary battery Bars within the battery icons represent the remaining bat tery charge when the system is in use n 4 bars indicate a 100 charge zzzz n 3 bars indicate a 75 charge zzz n 2 bars indicate a 50 charge zz n 1 bar indicates a 25 charge z If two fully charged batteries are installed 8 bars contained in 2 battery icons appear in the display Neither the bars nor icons blink ...

Page 21: ... only bars 1 and 3 appear the battery status is unknown This is caused when the battery is removed and reinserted or when a newly charged battery is first inserted To return to fully charged status press Fn F9 if you have one battery and Fn F10 if you have two batteries installed to reset the battery icon Be sure to do this only if you know the battery is fully charged Four or eight bars should ap...

Page 22: ...d disk storage Refer to the Versa Series PCMCIA User s Guide for information on card types The PCMCIA slots in your Versa V are located on the left side of the unit stacked one above the other Slot 0 is in the lower position Slot 1 is above it PCMCIA card slots For more information on using PCMCIA cards with your Versa V see the Versa Series PCMCIA User s Guide Slot 1 Slot 0 ...

Page 23: ...el to set the speed of the pointer Click the left button to select a function and click the right button to cancel a function Quickly pressing either button twice is double clicking Rotating the ball with either button pressed is dragging VersaTrack ball Cleaning the VersaTrack Periodically dust and dirt builds up and you need to clean the roller inside the VersaTrack Follow these steps 1 Tip the ...

Page 24: ...en t aligned you may experience sticking 3 Place the ball into the opening align the notch of the VersaTrack cover with the system and push the cover to secure it into place Buttons and Controls The following figure shows the buttons and controls besides the VersaTrack that you use to run the Versa V Descrip tions of them follow Buttons and controls Power Button Suspend Button Brightness Control C...

Page 25: ...creases or decreases the contrast of the LCD backlight Slide the control up to increase the contrast down to decrease the contrast n Brightness Control increases or decreases the brightness of the LCD backlight Slide the control up to increase the brightness or slide it down to decrease the brightness TIP The degree of brightness affects the length of battery operation A brighter adjustment uses m...

Page 26: ... to where it stopped Smart Power Switch The Versa V has a Smart Power Switch feature that pre vents you from accidentally turning off the system while it s in Suspend mode If your system is in Suspend mode and you want to override the Smart Power Switch and turn off the system hold down the Suspend button and press the Power switch For more information about Suspend mode using the suspend button a...

Page 27: ...ut a wall outlet It s easy to install and remove Once you install the battery pack you can leave it inside the computer You can install a second battery pack at the same time it replaces the standard diskette drive To get the most out of battery operation familiarize your self with how to n use battery power n check battery conditions on the LCD indicator panel n recharge a battery pack n install ...

Page 28: ...th while you replace the primary battery TIP The bridge battery supplies power for up to 5 minutes while the system is in Suspend mode The bridge battery is easy to keep charged You recharge the bridge battery whenever you plug in the AC adapter It s a good idea to leave your Versa V plugged in for 24 hours at least once a month to insure that your bridge battery is fully charged The bridge batter...

Page 29: ...tall the new CMOS lithium battery follow the steps in the Versa Series Battery Guide Plug and Play Your Versa V system has a Plug and Play feature which allows you to add or remove an external mouse keyboard or monitor live while the system is in Suspend mode without damaging your system When you resume Active mode the Versa recognizes the option you added Refer to Suspend Mode in Chapter 4 CAUTIO...

Page 30: ...ly a household glass cleaner to a clean dry cloth or paper towel and wipe the screen Do not spray cleaners directly on the screen The cleaner could run down inside the unit n Keep food and liquids away from your computer n Avoid vibrations and shocks n Avoid environments with dust and smoke n Turn off the power button when you are not using the system n Close the screen securely before moving the ...

Page 31: ...re and Humidity Requirements ENVIRONMENT TEMPERATURE RELATIVE HUMIDITY Operation 41 F to 95 F 5 C to 35 C 20 to 80 no condensation Storage 4 F to 104 F 20 C to 40 C 20 to 80 no condensation CAUTION If the environmental temperature of the Versa suddenly rises for example when you move the system from a cold place to a warm place vapor condenses inside the system Turning on the system under this con...

Page 32: ...all the things you do ordinarily throughout your day Create Organize Communicate Unwind and demonstrate IN THE OFFICE Your portable Versa V can replace your large desktop sys tem giving you more space in your office to spread out and work Or with a Docking Station or port replicator you can plug your Versa V right into your desktop interface and start using it immediately with your larger desktop ...

Page 33: ...our Versa V to the meeting with you and take notes in the meeting You can also use the Versa V to do work that you normally leave behind in your office to fill idle time while you wait for the meeting to begin and at other such lull times Using your favorite personal information management PIM application you can keep track of your schedule and plan tasks Managing Your Contacts Use your Versa V to...

Page 34: ...ns that have been stored in an information base on a CD ROM disk You can create additional slides to tailor the presenta tion to your client s particular needs Creating Slides Use your favorite slide presentation software to create outstanding visuals Using Audio If you have external speakers you can include sound in your presentation Plug the speakers into the PCMCIA audio card Using CD ROM You c...

Page 35: ... to date list of modems Using a Pager Using VersaPage you can page the people you need immediate contact with All you need is paging software and a paging modem that fits into your PCMCIA slot Transferring Data You can transfer data from your Versa to your desktop computer freeing up valuable space on your Versa Sending E Mail If you have an electronic mail e mail network address you can communica...

Page 36: ...Instantly Create an instant agenda and print it with a portable printer for other Versa users at the meeting Brainstorm ideas with your colleagues or design team and capture it all on line Organizing in Meetings Take meeting notes in real time saving valuable time and extra steps Show your team project lists graphs graphics to illustrate your arguments Communicating the Essentials Use your Versa f...

Page 37: ...the road using your Versa V Creating as You Travel You can plan your presentation and organize your thoughts on the way to the business meeting You can gather and record data as you travel for example sales call information site visit observations Equipment like bar code readers digitized cameras scanners can speed up the data gathering process even more With the appropriate software you can make ...

Page 38: ...essaging to stay in touch with your office Using a Modem Use a modem and fax software to fax your home office Record point of sale transactions and transfer the data immediately back to your office through a telephone link E mail your staff Check flight information using an on line information service Call your office using VersaConnect and your cellular phone Using a Pager With VersaPage availabl...

Page 39: ...e games on your Versa V Solitaire or others you have installed Take those on line software tutorials you ve been put ting off Learn the finer points of applications you use routinely Learn a new language using a software tutorial What to Take The following are the things you should take with you when you travel with your Versa Single outlet surge protector Long telephone extension cord and male to...

Page 40: ...gs to do before you leave home Back up your Versa s hard disk Put your system into Suspend or Standby mode so you can quickly boot up at the airport security check Fully charge all your batteries Tape your business card to your Versa AC adapter and batteries ...

Page 41: ... External monitor Docking station Port replicator NOTE Some of the optional components may not be available outside the U S Contact an authorized NEC dealer for specific information PCMCIA CARDS You can add various types of PCMCIA cards to your sys tem The Versa V system provides two PCMCIA slots in which different kinds of PCMCIA cards can be installed Cards that are currently available include m...

Page 42: ...imple Open the slot cover and follow these steps 1 Hold the card with the 68 pin connector pointing toward the slot 2 Slide the card into either slot A double beep sounds to let you know that it s fully inserted and recognized by the system If you have elected to turn off the sound on your Versa the beeps do not sound 3 If you like look for the CardView icon on the Windows Program Manager It shows...

Page 43: ...to know more about PCMCIA cards and NEC Versa series computers see the Versa Series PCMCIA User s Guide MODEMS Using a modem and a phone line you can communicate using your Versa V send faxes and E mails access information services transfer data Telephone Line Connections Before you can connect the Versa V to a telephone line you must install a PCMCIA modem into the system The modem option comes w...

Page 44: ...res or wherever telephones are sold Follow these steps to connect your system to a phone line 1 Insert the PCMCIA modem into one of the Versa s PCMCIA slots 2 Connect the modem s adapter to the PCMCIA modem Connecting the adapter 3 Connect one end of the modular telephone cable to the adapter s telephone jack 4 Connect the other end of the telephone cable to the wall outlet you might have to unplu...

Page 45: ...he PCMCIA modem into one of the Versa V s PCMCIA slots 2 Connect the modem s adapter to the PCMCIA modem 3 Connect the one end of a modular telephone cable to the adapter s telephone jack 4 Connect the other end of the telephone cable to the single jack on the dual RJ11 connector 5 Unplug the telephone cable from the wall outlet Connect the cable to one of the two available jacks of the dual RJ11 ...

Page 46: ...u might need an international telephone adapter You can buy this at an electronics supply store For more information on using the modem see the guide that came with the modem MEMORY EXPANSION You can increase system memory by installing memory cards in the Versa V You can install any of the following memory cards in the system 4 MB memory card 8 MB memory card 12 MB memory card 16 MB memory card D...

Page 47: ...the system power is off 2 Remove the memory compartment cover from the system by pressing down slightly and sliding it to the right Lift the cover off the system Remove the disk compartment cover by sliding it downward Removing covers Memory Compartment Cover Disk Compartment Cover ...

Page 48: ...connector in the system Insert the card connector by sliding it into the system connector Press the card to make sure it is securely seated Inserting a memory card 4 Replace the disk compartment cover 5 Replace the memory compartment cover 6 Run Auto Setup to check the new configuration Memory Card ...

Page 49: ...procedure to replace the hard disk 1 Check that the Versa power is off 2 Remove the memory compartment cover from the system by pressing down slightly and sliding it to the right Lift the cover off the system Remove the disk compartment cover by sliding it downward Compartment covers Memory Compartment Cover Disk Compartment Cover ...

Page 50: ...g the pull handle down and pull the drive out of the compartment Drive lever 4 Insert the new drive by sliding it into the compartment Swing the pull handle up and press firmly to make sure the drive is fully seated Drive Lever ...

Page 51: ...Adding Options 3 11 Installing a hard disk 5 Replace the disk compartment cover 6 Replace the memory compartment cover 7 Run Auto Setup to check the new configuration Hard Disk ...

Page 52: ...e system and for most parallel print ers a Centronics compatible 36 pin connector NOTE Before you connect a printer be sure you have installed the appropriate printer driver through the Windows Control Panel To connect a parallel printer to your Versa V do the following 1 Check that both the Versa and printer power are off 2 Open the middle rear cover of the system 3 Attach the 25 pin printer cabl...

Page 53: ...onnector to the printer with the connector clips Connecting a parallel printer 6 Connect the power cable to the printer 7 Turn on power to the system and the printer TIP Check that the printer is on line before you try to print See the instructions that came with your printer for printing information Connector Clips Screws ...

Page 54: ...port cover 3 Connect the printer cable connector to the printer port on the system The serial port is the third from the left 4 Attach the other end of the cable to the appropriate port on the printer 5 Secure the connections with the screws provided 6 Connect the power cable to the printer 7 Turn on power to the system and the printer NOTE You can also use the serial port to connect an external m...

Page 55: ... keyboard Doing so with the power on in Active mode may damage the keyboard controller chip 2 Open the left rear cover of the system 3 Connect the keyboard cable connector to the keyboard port on the system The keyboard mouse port is the first one Connecting an external keyboard 4 Press the Suspend button again to resume Active mode The system will immediately recognize the keyboard ...

Page 56: ...k ball for moving the pointer Use the following procedure to connect a PS 2 style mouse to the system The Plug and Play feature allows you to do this with the system powered on but in Suspend mode NOTE For instructions on connecting an external mouse to the docking station see the Versa Series Docking Station User s Guide 1 Check that the Versa is in Suspend mode CAUTION Make sure the Versa power ...

Page 57: ...ector to the mouse port on the system The keyboard mouse port is the first one Connecting an external mouse 4 Press the Suspend button again to resume Active mode on the Versa NOTE Connecting an external mouse automatically disables the VersaTrack ball ...

Page 58: ...uper VGA monitor to the color Versa the built in color LCD displays in monochrome mode Follow these steps to connect an external monitor 1 Check that the Versa is in Suspend mode and the monitor power switch is turned off NOTE The Versa power must be in Suspend mode while the monitor is being connected If power re mains Active the Versa won t recognize the new display type and Auto Setup can t swi...

Page 59: ...p instructions in the monitor manual 7 Turn on power to the monitor 8 Press the Suspend button to resume Active mode on the Versa TIP Each time you resume Active mode be sure to power on the external monitor before you resume the Versa Otherwise the Versa won t recognize the new display type See the section on Function Keys in Chapter 1 for informa tion about using both the LCD and CRT monitor Scr...

Page 60: ... instructions on connecting the Docking Station Versa Docking Station Expansion Bays The Docking Station provides an internal bay for a hard disk drive Its three external bays let you install your choice of floppy diskette CD ROM or tape drives Expansion Slots The Docking Station also features two expansion slots for sound boards LAN cards CD ROM controller boards or video cards Ports The Docking ...

Page 61: ...al resources printer local network monitor mouse and keyboard instead of five Versa Port Replicator Ports The Versa Port Replicator provides the following connector ports Enhanced parallel port Serial port VGA CRT monitor supports up to 256 colors at 1024 x 768 PS 2 style mouse PS 2 style keyboard keypad The Versa V has a combined mouse keyboard port The Versa Port Replicator allows you to have se...

Page 62: ...o ensure privacy Other people find that having the Versa drop into Suspend mode frequently is a nuisance Adapt a style that fits your work habits Default Settings The system arrives from the factory set up with many power saving features already enabled See the following table Automatic Power Saving Features DEVICE DEFAULT TIMEOUT COMMENT LCD backlight 2 min Backlight is turned off after there is ...

Page 63: ...tand by mode Suspend mode The system can switch automatically to Local Stand by and Suspend modes This eliminates unnecessary power consumption when you operate the system on battery power or AC Active Mode Active mode is when the system is fully active all components are turned on and active Local Stand by Mode Each major component of the system the hard disk drive the LCD input output ports may ...

Page 64: ...ining data and sys tem status The system resumes Active mode when you press the suspend button or if an optional serial port modem detects a ring The system will not resume Active mode if a PCMCIA modem detects a ring Press the suspend button to enter Suspend mode when you need to be away from your system for a short period of time and want to return to where you left off Suspend button You can to...

Page 65: ...er Suspend mode auto matically after a specified number of minutes of system inactivity You specify how long system is inactive before the system enters Suspend mode System activity includes any key board trackball or finger touch diskette or hard disk drive access PCMCIA modem network or LAN card serial or printer port communications Resume Active mode by pressing the suspend button See Chapter 5...

Page 66: ...p working and return to where you left off Turn off the system when you are finished using it Close the Versa V notebook When you close the note book the LCD panel sensor automatically shuts off the LCD Use the Fn F5 key combination or BACKLITE EXE to toggle the LCD backlight between standard and full brightness Adjust the LCD brightness control to the lowest setting that is comfortable for viewin...

Page 67: ...a Docking Station The sample screens in this chapter show both kinds of setting configurations With Auto Setup you can modify the active configuration This chapter describes Auto Setup and the system parame ters you can set with it AUTO SETUP You can access the Auto Setup program at power on you don t need a diskette Auto Setup detects current system parameters automatically during the Power On Se...

Page 68: ...plays a message that it is collecting Auto Setup data Then it displays an error message regarding changes found in the current parameter settings Press Enter to check these settings After you press Enter Auto Setup displays windows that indicate the detected hardware changes For information about using Auto Setup see How to Use Auto Setup With No Error at POST To enter Auto Setup when no error mes...

Page 69: ...o Setup screens have three main areas of information Menu bar top line of the screen This line contains user selectable menu options 220 MB hard drive is type 18 340 MB hard drive is type 20 Auto Setup Summary Exit Comms Drives Keyboard Power System Time Date about System RAM 4 00 MB Current Extended RAM 3 00 MB Previous Extended RAM 3 00 MB Power Management High Diskette Drive A 1 44 MB 3 5 Diske...

Page 70: ...provides a quick reference to key func tions that you can use in Auto Setup Auto Setup Quick Reference KEY WHAT IT DOES Tab Moves the cursor to another field in the menu For example pressing Tab moves the cursor up or down a list of current parameters Highlighted character Selects the menu bar option or parameter with the highlighted letter Alt and Opens a window with a list of parameter settings ...

Page 71: ...t and the highlighted character in the menu name For example to select Drives press Alt D A window appears with a parameter menu and the current setting for each parameter Continue to step 3 2 If you entered Auto Setup with an error condition blinking double carets identify the changed parameter s You can do one of the following accept the change s by pressing Enter and return to the Auto Setup Su...

Page 72: ...ss Esc 7 When you are through viewing or changing parameters press X to select Exit in the menu bar The screen dis plays a list of options 8 Use to select Exit and Save Changes and press Enter The screen displays a prompt requesting confirmation that you wish to exit 9 Press Enter to confirm your selection The system reboots with the saved changes SYSTEM PARAMETER OPTIONS This section provides des...

Page 73: ...Diskette Boot Internal 1 44 MB 3 5 Not installed BIOS defined Not installed Internal only Enable Keyboard Typematic Rate NumLock Status System Password Keyboard Lock Hot Keys Normal NumLock Off Disable Disable Power Power Management Power Management under AC Slow CPU Speed When Idle Backlight Highlight Suspend Warning Tone Resume on Serial Port Ring Resume on Time of Day High Disable Enable Full F...

Page 74: ...ge these settings only if your system condi tions require different settings For system security you can disable a port entirely by selecting the Disable setting This prevents unauthorized data transfer through the port Drives The Drives option Alt D lets you check or change parameters for your diskette drives and hard disk including security features Unless you are connecting the Versa V to a Doc...

Page 75: ...rd options The following information describes the parameters Typematic Rate The typematic rate is the speed at which a key repeats it self when you press the key Use this parameter to change the rate to suit your typing speed Numlock Boot Status This controls the Numlock key status at power on When set to Numlock Off the default this parameter disables the Numeric Keypad mode at power on Set this...

Page 76: ...using keyboard lock hot keys see Keyboard Lock Hot Keys NOTE Select your hot keys carefully to prevent locking your keyboard unintentionally See Keyboard Lock Hot Keys for guidelines on choos ing hot keys Power The Power option Alt P lets you select the level of power management suspend mode and suspend resume options Power Management The Versa V s ability to manage power can be set to high low or...

Page 77: ...at stores information in RAM and maintains RAM contents after shutting down all local devices Slow CPU Speed This option automatically slows the CPU speed when the system is idle BackLight Use this option to set the backlight to either standard or full Using the lower setting standard saves power HighLight Use this option to set the character brightness to either standard or full Using the lower s...

Page 78: ...ou must use the ENABLACU EXE utility At the MS DOS prompt type enablacu Turn the system off and back on again Press F1 in enter Auto Setup Time Date Use this option Alt T to set the current time and date The settings remain in memory even after you turn off system power To set the time enter the current hour minute and second in hh mm ss 24 hour format For example type 13 30 00 for 1 30 p m To set...

Page 79: ...ord until you set an initial password Your system is not protected until you enter the initial password Use the following procedures to set and use your system password Setting an Initial System Password Set an initial password as follows 1 Select the Keyboard option Alt K in Auto Setup 2 Select System Password on the Keyboard settings menu 3 Select Enter and Enable 4 At the prompt enter a passwor...

Page 80: ...eboot the Versa a password prompt appears each time you power on your system The password prompt is a key icon The key icon appears after POST completes NOTE If a system password is set you can t enter Auto Setup until you enter the password To use your password boot the system by turning the power off and then on again At the password prompt enter your password and press Enter to load your operat...

Page 81: ... slash in the following format current password Press Enter Your password clears and you are no longer prompted to enter one when you power on the system To replace your current password with a new one at the password prompt type your current password a slash and your new password in the following format current password new password Press Enter Your password changes to the new pass word The next ...

Page 82: ...s All keys on the typewriter key area of your keyboard including Ctrl Alt Caps Lock Tab left Shift right Shift Enter and Backspace Lowercase keys punctuation brackets and slashes numbers 0 through 9 excluding the numeric keypad Esc key all function keys F1 through F12 Invalid Keys The following keys are invalid hot keys Numeric keypad keys Arrow keys Uppercase keys Print Screen Scroll Lock and Pau...

Page 83: ...e non printable keys such as the Ctrl key or Function keys to start your key sequence This helps eliminate accidental lockout by the use of commonly typed charac ter sequences For example if you select ste as your hot keys your keyboard locks every time you type system Avoid a one key sequence Setting Your Hot Keys Use the following procedure to set your hot keys 1 If you don t have a system passw...

Page 84: ...t keys simply type them when you want to lock your keyboard The first two keystrokes appear on your screen if they are printable keys The third keystroke does not appear To unlock your keyboard enter your system password If you have a problem with the keyboard lock hot keys disable them or set new hot keys using Keyboard Lock Hot Keys from the Auto Setup Keyboard menu You must first disable the sy...

Page 85: ...ou encounter a problem If the screen is blank the instructions do not help or an error message does not appear use the information in this chapter to determine and fix the problem The problem is often one you can solve yourself PROBLEM CHECKLIST First check the items in the following list If these items do not help see the table that follows the list Power is on to the computer The electrical outl...

Page 86: ...as shut off the backlight Press any key Fn F5 or use the suspend button The built in LCD may not be selected Press Fn F3 once or twice Brightness and contrast controls need adjustment Adjust the controls Power saving mode has shut off the backlight Press any key Fn F5 or use the suspend button The system entered Suspend mode due to low battery power Plug in the AC adapter or replace the battery pa...

Page 87: ...ch 1 may be in the up position Move switch 1 down and retry flashing a BIOS The docking station might be connected to the Versa You cannot reprogram System BIOS when the docking station is connected START UP PROBLEMS The system displays an invalid configuration error message at power on when there are the following conditions current configuration information does not match con figuration informat...

Page 88: ... securely connected and power is on Press F1 to start Auto Setup to check the diskette drive parameters If there s still a problem drive n might need repair Diskette read failure Remove the diskette from drive A and press F1 to run Auto Setup Press any other key to retry boot or start the system from the hard disk Or insert a bootable disk in drive A and press F1 No boot device available press F1 ...

Page 89: ...d properly If there is still a problem the hard disk might need repair Fixed disk failure Press F1 to start Auto Setup Exit and save to update the parameters Check to see if the hard disk connector is seated properly If there is still a problem the hard disk might need repair Fixed disk controller failure Press F1 to start Auto Setup Exit and save to update the parameters Check to see if the hard ...

Page 90: ...lem call the NEC Technical Support Center TSC toll free at 1 800 632 4525 Direct technical assistance is available Monday through Friday between 8 30 a m and 8 00 p m eastern time Your system is supplied with remote diagnostic software If you bought a modem to use with your system a TSC tech nician may be able to diagnose the system remotely Direct Technical Support When TSC receives a call from y...

Page 91: ...to prepare your system for remote sup port You must have a modem installed in the system and connected to a telephone line 1 With the system power off insert the NEC Hardware Utilities diskette into the diskette drive 2 Turn on the system power A menu appears 3 Type 2 to select Remote Support Session Your screen displays Wait Dial In Set and a message indicating that the system is waiting for the ...

Page 92: ...reen The technician can access data run and control applica tions on your system and print reports using the remote keyboard and mouse Or the technician can simply observe your computer s operations You can simultaneously view what the technician sees on the remote screen The technician can view your keystrokes and whatever appears on your screen ...

Page 93: ...all NEC free of charge from locations in the U S and Canada Other numbers noted in this chapter can be used by NEC users throughout the world to access technical infor mation Local international telephone charges apply to these calls If you purchased your system outside of the United States or Canada check with your local dealer and NEC subsidi ary for details about warranty coverage and service T...

Page 94: ...For more information on what components your warranty does and does not cover review the Limited Warranty Statement The statement is packed with the Versa V product registration materials The warranty covers only NECTECH supplied components Service required as a result of third party components is not covered under this warranty Repair service and technical support for the Versa V can be obtained ...

Page 95: ...ersa V is covered by NEC s standard limited 3 year warranty Warranty repair service is provided by your local authorized reseller or NEC s factory repair depot When you enroll in UltraCare NEC sends you a package of registration materials within 30 days The materials include a registration decal to attach to your system a special toll free number for UltraCare customers only and details about usin...

Page 96: ...rvice that provides facilities for downloading BIOS updates print utilities drivers and more This service requires that you use a modem with your system 3 NEC Technical Support Toll free support for help in diagnosing and resolving technical hardware problems 4 NEC Customer Service Response Center An organiza tion that provides help with hardware service and repair warranty issues and customer ser...

Page 97: ...4706 your only expense is the cost of the phone call The BBS is also accessible through CompuServe for customers who are already members The CompuServe password is GO NECTECH The BBS provides the most up to date service tips drivers BIOS updates and is available 24 hours a day 7 days a week You have access to information developed by our technical support team to ensure superior operation of your ...

Page 98: ... BBS To access the BBS you need a computer modem and communications software The communications software allows you to transfer files download or upload through the modem to and from a remote system If the phone you are using with your modem has call waiting disable it while using the modem The beep that signals another call can be interpreted by the system as a break signal and result in a discon...

Page 99: ... between 8 30 a m and 8 00 p m Eastern Standard Time EST NEC Customer Service Response Center If the need arises the NEC Customer Service Response Center CSRC can help you with alternatives for servicing and repairing your NEC product The CSRC also provides general information handles call routing and resolves any warranty issues and customer complaints Call the CSRC at 1 800 632 4525 Monday throu...

Page 100: ...ice through the CSRC at 1 800 632 4525 MAINTENANCE CONTRACTS Maintenance contracts are available for servicing products after their warranties expire The contract continues the same high quality service available during the warranty period See the section on UltraCare earlier in this chapter for information about NEC s industry leading warranty service program You can buy maintenance contracts thr...

Page 101: ...Standard size 4 MB high speed Optional expandable in 4 MB 8 MB 12 MB or 16 MB increments Video RAM 1 MB Cache RAM 8 KB Read Only Memory ROM 256 KB Calendar Clock Year month day hour minute second maintained by lithium CMOS battery Display Color Models Thin film transistor TFT cold cathode fluorescent tube CCFT backlit LCD Color 4096 colors out of 256 000 colors CRT 256 colors out of 262 144 colors...

Page 102: ...s out of 262 144 colors Interface Super VGA Resolution 640 x 480 pixel display Dot Pitch 0 30 mm by 0 30 mm 0 012 in by 0 012 in Viewing Area 192 mm by 144 mm 7 56 in by 5 67 in Aspect Ratio 4 3 or true CRT aspect ratio Monochrome Models Super twisted nematic STN cold cathode fluorescent tube CCFT backlit LCD Black and White 64 shades of gray Interface Super VGA Resolution 640 x 480 pixel display ...

Page 103: ... for ROM based key functions Speaker Software volume control control with Fn F6 function key combination Input Output I O Facilities Five integrated interfaces Parallel 25 pin enhanced parallel port Serial RS 232C port supports asynchronous communication up to 9600 bps 9 pin connector CRT supports VGA CRTs supports enhanced VGA for some applications Energy Star Plug and Play etc Mouse Keyboard sup...

Page 104: ...lts 650mA or 3 3 volts 400mA Capacity 2 Type II cards or 1 Type III card Power AC DC Adapter Input Voltage 100 to 240 volts V AC 50 or 60 Hz 1 0 0 5 A Output Voltage system off 11 5 V DC 1 7 2 8 A system on 13 5 V DC 1 5 A Battery Pack Output Voltage 7 2 V DC Capacity 3 800 mAh Battery Life Approximately 2 1 hours TFT color 2 3 hours DSTN color under typical operating conditions 3 0 hours DSTN mon...

Page 105: ...S that retains configuration date and time Output voltage 3 volts Capacity 280 mAh Dimensions System Unit with TFT Color Screen Width 11 69 in 297 mm Depth 9 61 in 244 mm Height 2 1 in 53 mm System Unit with DSTN Color Screen Width 11 69 in 297 mm Depth 9 61 in 244 mm Height 2 2 in 55 mm System Unit DSTN Monochrome Screen Width 11 69 in 297 mm Depth 9 61 in 244 mm Height 2 1 in 53 mm ...

Page 106: ... 1 37 in 35 mm Weight Color Models DSTN 6 6 lb 2 9 kg TFT 6 9 lb 3 1 kg Monochrome DSTN Model 6 lb 2 7 kg Battery Pack 1 16 lb 540 g AC Adapter 1 lb 500 g Recommended Environment Operation Temperature 41 F to 95 F 5 C to 35 C Relative Humidity 20 to 80 No condensation Storage Temperature 4 F to 104 F 20 C to 40 C Relative Humidity 20 to 80 No condensation ...

Page 107: ...leshooting information and an indexed list of trouble areas Communications Assistance covers a range of telecommunications areas such as telephone types file transfer faxing connections paging You can find the NEC Communications Assistant icon in the Versa Help program group Use the always on top feature while you are using a communications package for faxing or file transfer This keeps it near at...

Page 108: ... 0 and 640 kilobytes available to the user for operating system and application programs BIOS Basic Input Output System A collection of primitive com puter routines usually burnt into ROM that controls the real time clock keyboard disk drives video display and other peripheral devices bit Binary digit The smallest unit of computer data bits per second bps A unit of transmission Also called baud ra...

Page 109: ...the Versa CMOS is backed up by an internal lithium battery that preserves clock calendar data and system configuration parameters stored in CMOS cold boot Process of starting up the computer by turning on the power If power is already on the process means to turn off the computer and turn it on again A cold boot reinitializes all devices crt Cathode Ray Tube A type of display screen used in desk t...

Page 110: ...nterface that offers more colors or higher resolu tion than VGA extended RAM The area of RAM above the first megabyte of memory in the system available for enhancing system performance F function key The set of keys on the keyboard usually F1 through F12 that let you get help and error message information or quickly select frequently used commands H hard disk A rigid magnetic storage device that p...

Page 111: ...e that has controller electronics built into the drive and delivers high throughput interface A connection that enables two devices to communicate interrupt A special control signal from an I O device that diverts the attention of the microprocessor from the program to a special address K kilobyte KB 1024 bytes L LAN Local Area Network LCD Liquid Crystal Display An LCD consists of a thin sand wich...

Page 112: ... Usually contained on a sin gle chip that includes an arithmetic logic unit control logic and control memory unit mode A method of operation for example the Versa operates in either normal or power saving modes modem MOdulator DEModulator A device that links computers over a telephone line N nonvolatile memory Storage media that retains its data when system power is turned off Nonvolatile memory i...

Page 113: ...parallel interface Interface that communicates eight bits at a time parallel printer A printer with a parallel interface parameter A characteristic of a device or system password A string of characters that the user must enter before the system allows access or system privileges PCMCIA A credit card sized peripheral interface standard for port able devices Types of PCMCIA cards currently offered b...

Page 114: ...ial symbol indicating the beginning of an input line Also a message that appears on the screen indicating that the user must take a certain action R RAM Random Access Memory A storage device into which data is entered and from which data is retrieved in a nonsequen tial manner read To extract data from a storage device such as a diskette ROM Read Only Memory Memory in which stored data cannot be m...

Page 115: ... to a computer screen image serial interface An interface that communicates information one bit at a time serial printer A printer with a serial interface software Programs that run on a computer such as operating sys tems word processors and spreadsheets system board The main printed circuit board inside the system unit into which other boards and major chip components such as the system micropro...

Page 116: ...ower is turned off Standard memory and memory that you add to the Versa are volatile memory See nonvolatile memory W warm boot Process of resetting the computer without turning off the power through keyboard input pressing Ctrl Alt and Del keys simultaneously or the reset button The system returns to an initial or arbitrarily selected condition write To record or store information to a storage dev...

Page 117: ...e VersaTrack 1 13 Comms option 5 8 D Default 4 1 Default settings 4 1 4 2 Docking Station 2 1 3 20 4 4 Dragging 1 13 Drives option 5 8 Dualscan Super Twisted Nematic DSTN 1 4 E Electronic mail 2 4 E mail 2 4 2 7 F Function keys 1 5 G Global positioning system GPS 2 8 H Hard disk 2 3 2 9 3 1 3 9 3 20 4 1 4 2 4 4 4 5 Hard Disk Drive access 1 9 Spin Up Down 1 7 Highlight 1 6 Hot keys 5 9 5 10 5 13 to...

Page 118: ...3 1 3 21 POST 5 1 5 2 5 12 5 14 6 1 6 4 Power Button 1 15 Power Management 1 7 1 8 4 1 5 7 5 10 5 11 levels 1 7 Power option 5 10 Power saving modes active 4 2 features 4 1 local stand by 4 2 suspend 4 3 Printer 3 1 3 12 3 14 3 21 Q Quick boot option 5 7 5 12 R Reverse LCD 1 6 S Scroll Lock 1 7 1 9 Security 5 1 5 8 5 9 5 10 5 12 5 13 Select a function 1 13 Setup Lock option 5 7 5 12 Smart Power Sw...

Page 119: ...Index 3 U UltraCare 7 1 to 7 3 7 8 V Versa Help 1 16 Versa V s features 1 4 VersaTrack ball 1 13 W Warranty service 7 1 7 2 7 8 ...

Page 120: ... 0 and 640 kilobytes available to the user for operating system and application programs BIOS Basic Input Output System A collection of primitive com puter routines usually burnt into ROM that controls the real time clock keyboard disk drives video display and other peripheral devices bit Binary digit The smallest unit of computer data bits per second bps A unit of transmission Also called baud ra...

Page 121: ...the Versa CMOS is backed up by an internal lithium battery that preserves clock calendar data and system configuration parameters stored in CMOS cold boot Process of starting up the computer by turning on the power If power is already on the process means to turn off the computer and turn it on again A cold boot reinitializes all devices crt Cathode Ray Tube A type of display screen used in desk t...

Page 122: ...nterface that offers more colors or higher resolu tion than VGA extended RAM The area of RAM above the first megabyte of memory in the system available for enhancing system performance F function key The set of keys on the keyboard usually F1 through F12 that let you get help and error message information or quickly select frequently used commands H hard disk A rigid magnetic storage device that p...

Page 123: ...e that has controller electronics built into the drive and delivers high throughput interface A connection that enables two devices to communicate interrupt A special control signal from an I O device that diverts the attention of the microprocessor from the program to a special address K kilobyte KB 1024 bytes L LAN Local Area Network LCD Liquid Crystal Display An LCD consists of a thin sand wich...

Page 124: ... Usually contained on a sin gle chip that includes an arithmetic logic unit control logic and control memory unit mode A method of operation for example the Versa operates in either normal or power saving modes modem MOdulator DEModulator A device that links computers over a telephone line N nonvolatile memory Storage media that retains its data when system power is turned off Nonvolatile memory i...

Page 125: ...parallel interface Interface that communicates eight bits at a time parallel printer A printer with a parallel interface parameter A characteristic of a device or system password A string of characters that the user must enter before the system allows access or system privileges PCMCIA A credit card sized peripheral interface standard for port able devices Types of PCMCIA cards currently offered b...

Page 126: ...ial symbol indicating the beginning of an input line Also a message that appears on the screen indicating that the user must take a certain action R RAM Random Access Memory A storage device into which data is entered and from which data is retrieved in a nonsequen tial manner read To extract data from a storage device such as a diskette ROM Read Only Memory Memory in which stored data cannot be m...

Page 127: ... to a computer screen image serial interface An interface that communicates information one bit at a time serial printer A printer with a serial interface software Programs that run on a computer such as operating sys tems word processors and spreadsheets system board The main printed circuit board inside the system unit into which other boards and major chip components such as the system micropro...

Page 128: ...ower is turned off Standard memory and memory that you add to the Versa are volatile memory See nonvolatile memory W warm boot Process of resetting the computer without turning off the power through keyboard input pressing Ctrl Alt and Del keys simultaneously or the reset button The system returns to an initial or arbitrarily selected condition write To record or store information to a storage dev...

Page 129: ...ttre au rébut les batteries usagées conformément aux instructions du fabricant BATTERY DISPOSAL Your bridge battery not your main battery is made of nickel cadmium Nicad The Nicad bridge battery must be collected recycled or disposed of in an environmentally approved manner Your main battery made of nickel metal hydride NiMH and your CMOS lith ium battery are not recyclable The incineration landfi...

Page 130: ... interference by one or more of the following measures n Reorient or relocate the receiving antenna n Increase the separation between the equipment and receiver n Connect the equipment to an outlet on a circuit different from the one to which the receiver is connected Use a shielded and properly grounded I O cable to ensure compliance of this unit to the specified limits of the rules FCC Modem Con...

Page 131: ... to determine how many devices can be connected to your telephone line In most areas the sum of the RENs of all devices on any one line should not exceed five 5 If too many devices are attached they may not ring properly Modem Service Requirements If the modem malfunctions all repairs should be performed by NEC Technologies or an NEC Authorized Service Center It is the responsibility of users requ...

Page 132: ...ephone extension cord The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian main tenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunica tions company...

Page 133: ...ou d un type recommandé par le constructeur Mettre au rébut les batteries usagées conformément aux instructions du fabricant BATTERY DISPOSAL Do not place used batteries in your regular trash The nickel cadmium or nickel metal hydride batteries must be collected recycled or disposed of in an environmentally approved manner The incineration landfilling or mixing of batteries with the municipal soli...

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