28 Field Service Guidelines
SERVICE INFORMATION
NEC service and information telephone numbers are listed in Table 4-4.
Table 4-4 NEC Service and Information Telephone Numbers
SERVICE
CALL
To order NECCSD spare parts
In the U.S., call 1-800- 632-4525
To order options in the U.S.
Local Sales Office
To access the NECCSD Electronic Bulletin
Board System (BBS)
1-508-635-4706
To download files - provides software drivers
and the latest ROM BIOS
1-508)-635-4706
NECCSD TSC (Technical Support Center)
In the U.S., call 1-800-632-4525
Listen to the automated attendant and select the appropriate menu to reach one of the
following departments:
Information Center — literature, dealer locations, sales leads, response to ads
NSRC (National Service Response Center) — questions other than products and spare
parts
Service Contracts
NECCSD FaxFlash
TM
Service — automated
service that sends the latest information
about NEC products to the fax machine 24
hours a day
In U.S. and Canada, call 1-888-329-0088
Outside U.S., 1-508-635-6090
TECHNICAL SUPPORT
NECCSD Technical Support Center provides an E-mail service for Internet users. Technical
questions regarding NEC products can be sent over the Internet system to the Center. The
Internet address is as follows:
If it is more convenient, questions may also be faxed to the Customer Service Response
Center. The fax number is:
(508) 635-4100
Along with the complete product name and question(s), be sure to include your name and
fax number or Internet address, so that an expert can respond to the question.
