Field Service Guidelines 4-17
PRODUCT INFORMATION
NEC FaxFlash is an automated electronic information service used to obtain up-to-date
product application notes, installation procedures, troubleshooting tips, data sheets, techni-
cal information bulletins, price lists, and other information.
Information can be obtained from the FaxFlash service 24 hours a day, 7 days a week. Us-
ing a touch-tone telephone, call the FaxFlash number, order the desired information through
the automated attendant, and FaxFlash will automatically fax the information.
Catalogs that list the documents and the document numbers are available. Current catalogs
include:
Catalog 1 – Telephone Directory and information about Online Services
Catalog 3 – Product specifications, warranty policy, UltraCare guidelines, and
sales information
Catalog 5 – Pro Serva and Express 5800 Server System technical support infor-
mation
Catalog 6 – NEC Ready Systems technical support information
Catalog 7 – Powermate Systems technical support information
Catalog 8 – NEC Portable System (including Versa Notebooks and MobilePro
Handheld Personal computers) technical support information
ORDERING INFORMATION FROM FAXFLASH
Order information from FaxFlash as follows:
1.
Check that the fax machine is on.
2.
Locate the document part number.
3.
Using a touch-tone telephone, call 1-800-329-0088 (U.S. and Canada only).
For international use, enter the international long distance access number, the U.S.
telephone number, and the U.S. extension (1-978-635-6090).
4.
Listen to the instructions provided by the automated attendant.
Press
1
to skip the FaxFlash introduction and jump to the automated instructions
for ordering a document or catalog.
Press
2
for an introduction to FaxFlash, followed by the automated instructions
for ordering a document or catalog.
5.
When asked by the automated attendant, enter your fax number and telephone
number.
