NEC VERSA 5060 - SERVICE Service Manual Download Page 70

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3-4 Troubleshooting

HELPFUL QUESTIONS

Here are some helpful questions to ask when troubleshooting the notebook:

Is there any external power source connected to the computer?

Is the battery fully charged?

Is the computer turned on and the Power LED activated?

Is the LCD display switched to the external monitor?

Are all cables and devices connected properly and securely?

Are all needed device drivers installed properly?

Have you checked the AUTOEXEC.BAT and CONFIG.SYS files for errors?

Is the Suspend Mode activated? Press any key or press the Power switch to
power on the system.

Summary of Contents for VERSA 5060 - SERVICE

Page 1: ...anying each product However actual performance of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NECCSD To allow for design and specification improvement...

Page 2: ...mpliance power consumption and system memory specifications Section 2 Setup and Operation takes the authorized service technician or dealer from unpacking to setup and operation The section includes a description of operating controls setting parameters and accessing the NECCSD bulletin board system BBS Section 3 Troubleshooting lists troubleshooting procedures as well as helpful servicing hints S...

Page 3: ... ceramic pin grid array CPU central processing unit CRT cathode ray tube DAC digital to analog converter DACK DMA acknowledge DC direct current DIMM dual inline memory module DIP dual in line package DLAB Divisor Latch Address bit DMA direct memory access DMAC DMA controller DOS disk operating system DRAM dynamic RAM DTE data terminal equipment ECC error checking and correction ECP extended capabi...

Page 4: ...age differential signaling M mega mA milliamps max maximum MB megabyte MDA Monochrome Display Adapter MFM modified frequency modulation Mhz megahertz mm millimeter ms millisecond MSB most significant bit NASC National Authorized Service Center NC not connected NDP numeric data processor NMI Non maskable Interrupt ns nanosecond NSRC National Service Response Center NTFS NT file allocation PAL progr...

Page 5: ...per Video Graphics Array SW switch TCP thin chip package TFT thin film transistor TQFP thin quad flat package TSC Technical Support Center TTL transistor transistor logic tpi tracks per inch UART universal asynchronous receiver transmitter USB Universal Serial Bus V volt Vdc volts direct current VESA Video Electronics Standards Association VFO variable frequency oscillator VGA Video Graphics Array...

Page 6: ...ack of the System 1 10 Hardware Overview Internal Components 1 11 Battery Pack 1 11 Hard Disk Drive 1 12 Diskette Drive 1 12 20X CD ROM Reader 1 12 CPU Board 1 12 Audio Board 1 12 Main Board 1 12 Bridge Battery 1 13 System Memory 1 13 Memory Map 1 13 System Video 1 14 Parallel Interface 1 14 Serial Interface 1 14 NEC Versa Chip Set 1 15 Intel Pentium P55CLM Microprocessor 1 15 FireStar System Cont...

Page 7: ...2 4 Using the Main Battery Pack 2 5 Checking Battery Power Levels 2 5 What to Do When Battery Power Gets Low 2 5 When to Change the Battery 2 5 Battery Handling 2 6 Replacing the Battery Pack 2 7 Battery Precautions 2 10 Recharging Battery Precautions 2 11 Extending Battery Life 2 11 Operating Controls 2 12 Power Button and Status LEDs 2 12 Function Keys Fn Keys 2 14 Smart Power Switch 2 15 Power ...

Page 8: ... Field Service Guidelines Preventive Maintenance 4 1 Cleaning the Notebook Exterior 4 1 Cleaning the Notebook Interior 4 2 Protecting the Disk Drives 4 2 Handling the Battery Pack 4 3 Maintaining the LCD Quality 4 3 Disassembly and Reassembly 4 3 Required Tools and Equipment 4 4 Battery Pack 4 5 UltraSlim VersaBay 4 5 Removing the Hard Disk Drive 4 8 Keyboard 4 10 LCD and Top Cover Assembly 4 10 H...

Page 9: ... 1 8 Back system features 1 9 2 1 Connecting the AC Adapter 2 1 2 2 Power and I O Connector Locations 2 3 2 3 NEC Versa AC Adapter 2 4 2 4 Batter Release Latches 2 7 2 5 Sliding the Battery Release Latches 2 8 2 6 Removing the Battery Pack 2 8 2 7 Installing the Battery Pack 2 9 2 8 Replacing the Latch 2 10 2 9 Power Button and Status LED Location 2 12 2 10 Setup Main Menu 2 19 2 11 Password Overr...

Page 10: ...tings 1 21 1 7 Specifications 1 22 2 1 I O Connector Descriptions 2 3 2 2 Control and Switch Functions 2 12 2 3 Fn Key Operations 2 14 2 4 POST Error Messages 2 17 2 5 Setup Key Functions 2 20 2 6 Setup Parameters 2 21 2 7 Automatic Power Saving Features 2 30 3 1 Quick Troubleshooting 3 1 4 1 NEC Versa 5000 Series Disassembly Sequence 4 4 4 2 Top Cover Components 4 12 4 3 NEC Versa 5000 Series Fie...

Page 11: ... A 8 Hard Disk Drive Connector A 5 B 1 LCD Display Mode Setting 800x600 TFT Color LCD and Simultaneous CRT Display B 1 B 2 LCD Display Mode Setting 800x600 TFT Color LCD and Simultaneous CRT Display B 3 B 3 Panning Video Mode 800x600 TFT Color LCD and Simultaneous CRT Display B 4 ...

Page 12: ...anual covers only the NEC Versa 5060 and 5060X models All figures in this manual reflect these models Figure 1 1 NEC Versa 5000 Series Notebook This section of the manual provides system configuration information including an over view of hardware and interface components See the following table for a system specific breakdown of the hardware ...

Page 13: ...B installed in slot Video Memory 2 MB 2 MB Hard Disk Drive 1 6 GB 2 1 or 3 2 GB CD ROM Reader 20X CD ROM Reader 20X CD ROM Reader Color LCD 12 1 Super VGA SVGA TFT Color Display 13 3 Extended Graphics Array XGA TFT Color Display HARDWARE OVERVIEW FRONT Take a moment to become familiar with the location and function of controls located on the front of the system Figure 1 2 Location of Controls on t...

Page 14: ... active ma trix XGA color display 0 264 mm dot pitch 18 bit digital interface with LVDS 1024 x 768 resolution 65 536 colors Additional LCD panel features Power LED that indicates the current power status This LED is visible with the LCD panel opened or closed Another video feature includes a CRT port on the system s rear panel that allows the user to connect an optional monochrome or color externa...

Page 15: ...ton to turn power on press it again to turn power off When power is on the Power LED to the right of the Power button lights The Power LED is the left most LED in the row of LEDs See Setup Parameters in Section 2 for information about defining this button as a Suspend Resume button If your system is in Suspend mode or has gone into Save to Disk mode pressing the Power button puts the system in Ope...

Page 16: ...is in Suspend mode lights amber when running on battery power with a charged battery The Power LED also warns you about a low battery state The system emits a beep and the Power LED behaves as follows blinks amber when battery power is low flashes amber when battery power is extremely low The Power LED remains unlit under the following conditions if the system is not connected to AC power and the ...

Page 17: ...sed key functions The numeric keypad is embedded in the standard key layout Figure 1 4 Keyboard Layout NEC VersaGlide The NEC VersaGlide is a built in mechanism that functions as the system s mouse It con trols the on screen pointer cursor To use the VersaGlide move your finger across the NEC VersaGlide pad and the cursor follows The buttons below the NEC VersaGlide al low the user to select or de...

Page 18: ...eader that also ships with the system In addition to the CD ROM reader the UltraSlim VersaBay accepts NEC options including a Weight Saving Module HARDWARE OVERVIEW SIDES OF THE SYSTEM Your NEC Versa 5000 comes with many features on the left side of the system The right side of the system features a port for securing the PortBar and air vents Keep the air vents clear to allow for proper air circul...

Page 19: ...put source Use a cable to connect to the Line Out port on the other audio system to record or play Headphones Lets you plug in stereo headphones or powered speakers Volume Control Dial Turn the volume control dial clockwise to in crease speaker volume or counter clockwise to decrease speaker vol ume Kensington Lock Port Use this port for added security by attaching a Kensington Lock Emergency Rese...

Page 20: ...ttom of the system Password Override Switch This recessed switch removes any settings that you made in the Setup utility including your system password To remove your password power on your system Use a pointed object such as a straightened paper clip to push in the switch Power off and then power on to restart your computer Go into the Setup utility and set a new password Reset any other system s...

Page 21: ...uble inline memory modules SO DIMM Hard Disk Drive A removable hard disk drive ships standard with your system and is located on the bottom of the unit Depending on your configuration this bay contains a 1 6 2 or 3 gigabyte GB hard disk drive Chapter 4 describes how to remove this drive The drive letter assigned to 1 6 GB and 2 GB hard drives is C If your system ships with a 3 GB drive it is parti...

Page 22: ...ach end External Diskette Drive Connector Connect the External Diskette Drive cable that came with your system to this port Using the FDD con nector frees up the VersaBay for installing the 20X CD ROM reader Parallel Port Use this 25 pin port to connect a parallel printer or other parallel device This port provides ECP mode support The ECP standard provides you with a greater transfer speed than t...

Page 23: ... Main board and Fan Heat Sink assembly The CPU board is part of a subassembly which includes a heat sink fan and the CPU board Audio Board The audio board provides the NEC Versa system with its audio capabilities via line in line out jacks and headphone microphone jacks It is situated on top of the main board Audio board integrates the following features ESS Technology Plug and Play support ES1869...

Page 24: ... video RAM 50 ns HyperPage mode self refresh The following Cache RAM is provided L1 32 KB Internal Pentium L2 256 KB write back External Memory Map The system supports system and video shadowing both controlled through complementary metal oxide semiconductor CMOS The system supports BIOS as a cacheable area with write protection Table 1 2 lists the system s memory map Table 1 2 Memory Map Memory S...

Page 25: ...rt ECP The user selects between three parallel interface modes using Auto Setup These include unidirectional bidirectional extended or enhanced Unidirectional mode sends data output from the standard ISA port only Bidirectional mode sends data using the standard ISA port or PS 2 technology Enhanced mode enables high speed data transmission to occur using either the unidirectional or bidirectional ...

Page 26: ... Technologies Sound Controller 100 pin PQFP Intel Pentium P55CLM Microprocessor The 166 MHz Intel Pentium microprocessors with MMX technology used in the NEC Versa Series computer is built on Intel s advanced 2 5V BiCMOS silicon technology The CPU has on chip dual processing a local multiprocessor interrupt controller and power management features NEC adopted the chip specifically for its pipeline...

Page 27: ...to store machine lan guage programs The BIOS size is 256 KB consisting of the system utility for PC cards Auto Setup system BIOS video BIOS and power management The BIOS programs execute the power on self test POST initialize CPU controllers and interact with the LCD indicator panel diskette drive hard drive communication devices and peripherals The system BIOS also contains Auto Setup and provide...

Page 28: ...nal PC87338VJG chip operations include ISA compatibility low power CMOS with enhanced power down mode Keyboard Controller The keyboard controller H8 3434 supports a PS 2 style keyboard and mouse Refer to Appendix A for keyboard interface connector pin assignments When data is written to the output buffer the controller generates an interrupt and requests the CPU to receive the data The controller ...

Page 29: ...levels Fifteen interrupts can be used with a cascade connec tion of two 82C59 interrupt controllers Interrupt level assignments 0 through 15 are listed in Table 1 4 in order of decreasing priority Table 1 4 Interrupt Controllers Channel Device IRQ00 System Timer IRQ01 Keyboard IRQ02 Second Interrupt Controller IRQ03 COM2 internal IR port IRQ04 COM1 internal serial port IRQ05 Sound Chip MIDI defaul...

Page 30: ...ndby mode Standby turns off various system devices including the screen Auto Suspend Timeout 10 minutes This setting specifies how long the system remains in Standby mode before entering Suspend Hard Disk Timeout 2 minutes Stops the hard disk motor when the hard disk is not accessed for the specified timeout Video Timeout 2 minutes Shuts off video screen after the timeout specified elapses CD ROM ...

Page 31: ...nd want to return to where you left off In addition to quickly activate the Save to File feature press the Fn Power Button buttons simultaneously This shuts down the system and saves the current working data to a file Local Power Management Use Auto Setup to select one of four power management settings for local devices These include Longest Life Maximum Performance Customize and Power Management ...

Page 32: ...perating system to dynamically assign system resources to a newly installed device without user intervention For example you can suspend the system add a monitor or device to the VersaBay and when you resume working the NEC Versa recognizes the devices that have been con nected to it Similarly you can remove external devices in Suspend mode and the NEC Versa detects the status when resumed The NEC...

Page 33: ...t support up to two optional cards oriented one on top of the other One 3 1 2 inch x 0 75 inch high slot front access for standard 1 44 diskette drive optical diskette drive 120 MB or 20X CD ROM reader Power 100 to 240 Volts AC at 50 or 60 Hz Output Voltage 19 V DC 2 6 A 49 4 W Battery Pack Weight 99 lb 51 Kg Voltage 14 4 V Capacity 2400 mAH Battery Life Approximately 1 5 to 3 hours depending on m...

Page 34: ...Jack 5 watts per channel Stereo Line In 1 port 3 pin Mini Pin Jack USB Port 1 port 4 pin External Diskette Drive 1 port for the external connection of the diskette drive 26 pin DC In 1 port for AC adapter cable Memory System Memory 16 or 32 MB high speed EDO access 60 ns Optional Two so DIMM sockets for expansion memory Expandable in 16 MB 32 MB increments Maximum 80 MB by adding 2 so DIMM of 32 M...

Page 35: ...n x 256 colors Mouse PS 2 compatible mouse Keyboard Built in 85 key keyboard with 12 programmable function keys embedded numeric keypad and special function control keys dedicated screen control keys and inverted T cursor keys IBM enhanced 101 102 key compatible keyboard Software Standard Window 95 LapLink McAfee VirusScan McAfee WebScan CyberMedia First Aid 97 Prodigy Internet America Online Micr...

Page 36: ... 25 Table 1 7 Specifications cont d Item Specification Administrative Compliance U S FCC UL Canada CSA DOC Germany VDE TUV CE Australia AS for AC adapter only Other Compliance PC97 Compliance Energy Star VESA PnP VESA PnP ISA ...

Page 37: ...pping carton on a sturdy surface and carefully unpack the sys tem The carton contents include the system CD ROM reader AC adapter AC power cord battery software CDs and user documentation HARDWARE SETUP When connecting power and signal cables do the following NOTE Always plug the AC adapter cord into an easily accessible outlet 1 Connect the AC adapter cable to the power port on rear of the NEC Ve...

Page 38: ...connector body on the other Cord length may not ex ceed 15 feet Outside the U S and Canada the cord must be rated for at least 250VAC at 10 amps and must indicate international safety agency approval The plug must be a type appropriate for the country where it is used Obtain replacement cords at an authorized service center The replacement must be of the same type and voltage rating as the origina...

Page 39: ... Function Keyboard Mouse Port Connects to a PS 2 style mouse or a 101 key external PS 2 style keyboard IR Port Exchanges data via infrared technology Expansion Port Provides a 120 pin connector to attach the optional PortBar 5000 Monitor Port Connects to a 15 pin external CRT USB Port Provides a 4 pin connector to attach to a USB device AC Power Port Connects to a DC power source Serial Port Provi...

Page 40: ...harge the battery pack Use the AC adapter when ever a wall outlet is nearby WARNING Do not attempt to disassemble the AC adapter The AC adapter has no user replaceable or serviceable parts inside Dangerous voltage in the AC adapter can cause serious personal injury or death The AC adapter is intended for use only with a NEC Versa 5000 Series computer Both must meet EN60950 standards Keep the adapt...

Page 41: ...o File automatically initializes What to Do When Battery Power Gets Low When battery power is very low the power LED flashes amber When battery power gets low do either of the following Press the Fn Esc keys simultaneously to put the system in Suspend mode re move the battery pack and replace it with a fully charged Li Ion battery Leave the battery pack in the system and connect your NEC Versa to ...

Page 42: ...battery away from heat sources including direct sunlight open fires microwave ovens and high voltage containers Temperatures over 60ºC 140ºF may cause damage Do not drop or impact the battery Do not disassemble the battery Do not solder the battery Do not puncture the battery Do not use a battery that appears damaged or deformed has any rust on its casing is discolored overheats or emits a foul od...

Page 43: ... the NEC Versa computer for which they are designed 1 Close the LCD panel and turn the system upside down Locate the battery bay latches on the bottom of the system Figure 2 4 Battery Release latches 2 Press the small battery bay latch towards the middle of the system to unlock the other latch 3 Press the other battery bay latch away from the battery ...

Page 44: ...peration Figure 2 5 Sliding the battery release latches 4 Lift up the end of the installed battery pack closest to the latches 5 Pull the battery away from the bay and lift it out Figure 2 6 Removing the battery pack ...

Page 45: ...ay Figure 2 7 Installing the battery pack 7 Make sure the battery contacts are aligned properly with the connector inside the bay and press down on the battery pack to secure the connec tion The large battery bay latch snaps into place 8 Slide the smaller latch towards the side of the unit to lock the large bat tery bay latch ...

Page 46: ...g of Li Ion batter ies Keep the battery away from heat sources including direct sunlight open fires microwave ovens and high voltage containers Temperatures over 140º F 60ºC may cause damage Do not drop or impact the battery Do not disassemble the battery Do not solder the battery Do not puncture the battery Do not use a battery that appears damaged or deformed has any rust on its cas ing is disco...

Page 47: ...ecautions Adhere to the following precautions when recharging the Li Ion battery Read the instructions that came with the battery charger before charging the bat tery Use only the NEC battery charger designed for your NEC Versa battery type Different NEC Versa models require different batteries and battery chargers Charge the battery for the specified charge time only During charging keep the envi...

Page 48: ...Power button is located on the chassis just below the LCD It turns NEC Versa 5000 power on and off Press the button to turn power on press it again to turn power off When power is on the Power LED to the right of the Power button lights The Power LED is the left most LED in the row of LEDs See Setup Parameters in later in this section for information about defining this button as a Suspend Resume ...

Page 49: ...button These LEDs are identified by icons and include the following described from left to right The Power LED lights in the following sequence to indicate system opera tion status lights green when running on AC power blinks green when the system is in Suspend mode lights amber when running on battery power with a charged battery The Power LED also warns you about a low battery state The system e...

Page 50: ...Table 2 3 for a list of ROM based hot keys ROM based hot keys change system parameters temporar ily Hot Key functions operate until the system is turned off or reset Table 2 3 Function Keys Key Combination Function Fn Esc Initiates Suspend mode Fn Power Button Initiates a Suspend to Disk Fn F2 Toggles character highlighting on and off DOS display only Fn F3 Toggles the display between three video ...

Page 51: ...ates the numeric keypad numbers and functions printed in blue on top of these keys The keypad lets you type numbers a decimal point and mathematical operands as you would on a calculator The keypad is ideal for entering long lists of numbers To use the numeric keypad press NumLock When you press NumLock again the keys revert to their normal functions as typewriter keys Holding the Fn key down whil...

Page 52: ...n Invalid Configuration message press F2 to enter the Setup utility The system collects Setup data and lists the changes detected in the current parameter settings that can be seen in Standard CMOS Setup Press Enter to review the settings and make any necessary corrections If no error messages appear but the system still malfunctions check the items in the list below The Power button for each peri...

Page 53: ...correct setting Exit and save Setup changes Invalid configuration information run Setup program One or more system configuration parameters are not properly set Start Setup set them correctly and exit and save to update the parameters Real time clock failure Set time and date using Setup Exit and save to update the parameters CMOS date and time not set Set the time and date using Setup Exit and sa...

Page 54: ... the keyboard may have to be repaired Error exists in keyboard connector If the error message remains the keyboard may have to be repaired NOTE If a display related error occurs it is indi cated by beeps Display related errors usually require a system board replacement SETUP UTILITY The Setup utility is a ROM based program It is functional when enabled factory default Setup automatically detects c...

Page 55: ...rors at POST To enter Setup when no error message is displayed during POST press F2 when the prompt appears Setup Utility Main Menu After you press F2 the system displays the Setup Main Menu screen similar to the fol lowing Figure 2 10 Setup Main Menu Use the up and down arrow keys located on the lower right corner of the keyboard to toggle through the Setup menu items How to Use Setup The followi...

Page 56: ...de activates the menu bar or closes the Setup utility Moves the cursor up or down among the parameters on a drop down menu Scrolls left or right along the menu bar and highlights the current menu selection Allows you to change values or toggle through the available settings for the highlighted parameter Enter Opens the currently highlighted menu or parameter item After highlighting a selection wit...

Page 57: ... A 1 44 MB 3 None IDE Adapter 0 Master Autotype Fixed Disk Type Cylinders Heads Sectors Track Write Precomp Multi Sector Transfers LBA Mode Control 32 Bit I O Transfer Mode C 2161 Mb Press Enter Auto Enabled Enabled Enabled Fast PIO 4 CD None 1 through 14 Rsrv 16 through 39 User Disabled 2 4 8 Sectors Disabled Disabled Standard Fast PIO 1 Fast PIO 2 Fast PIO 3 IDE Adapter 1 Master Autotype Fixed D...

Page 58: ...sec Touch Pad Setting Enabled Disable w PS 2 Mouse Setup Message Enabled Disabled Zv Buffer Disabled Enabled USB Controller Disabled Enabled Display Features Display Device Text Mode Expansion Graphic Mode Expansion LCD Disable Disable CRT Simultaneous Enable Enable System Information Phoenix Version OEM Version Keyboard Version Total Memory Size CPU Cache Ram Multiple Drive Bay Parallel Port FDD ...

Page 59: ...ECP None Enabled Enabled Auto 220 388 330 5 1 3 Auto Disabled 378 IRQ 5 3BC IRQ 7 278 IRQ 5 Output Only Bi Directional 0 1 3 Disabled Disabled Manual 240 260 280 Disabled 390 398 Disabled 380 Disabled 300 310 320 7 9 10 11 12 None 0 1 0 3 1 0 3 1 3 0 None Plug Play O S Yes No Large Disk Access Mode DOS Other Security Supervisor Password is Disabled Enabled User Password is Disabled Enabled Set Sup...

Page 60: ... 30 Minutes Off Hard Disk Timeout 2 Minutes 10 15 30 45 Seconds 1 4 6 8 10 15 Minutes Off Video Timeout 2 Minutes 10 15 30 45 Seconds 1 4 6 8 10 15 Minutes Off CD ROM Timeout 45 Seconds 10 15 30 Seconds 1 2 4 6 8 10 15 Minutes Off Suspend Mode Suspend Save To Disk Wake up from suspend Off On Resume Alarm Time HR MIN SEC Exit Discard Changes Exit Save Changes Exit Get Default Values Load Previous V...

Page 61: ...uld be and whether or not the system checks your disk ette drive type Disabling the floppy check speeds up boot time Keyboard lets you specify the country keyboard to use define if NumLock is on or off at boot up enable keyclick and define auto repeat and delay rates Touchpad settings allows you to disable the built in touchpad when attaching an external PS 2 style mouse Display features gives you...

Page 62: ...system is not protected until you set a password NOTE If Supervisor and User passwords are both im plemented the user level cannot access the diskette drive Once you set a password you must enter it before your system will boot up This feature allows only an authorized user to access your system including the Setup program where you can set or change system parameters Set an initial password as fo...

Page 63: ...ously set password 2 In the Security menu highlight Set Supervisor Password and press Enter 3 In each password field press Enter The dialog box stating that changes were saved appears Press Enter again The password is no longer enabled If you forget your password proceed as follows 1 With system power on carefully tilt the system on its side Using a straightened paper clip or other pointed object ...

Page 64: ...p gives you the option of disabling the low battery warning beep Power Management specifies if power management is enabled at all times or only when using battery power Power Savings specifies the type of power management to enable You can choose from the following Longest Life default Sets power savings to a maximum and system performance to a minimum by running the CPU at half speed all of the t...

Page 65: ... settings take effect on the next system startup Load Previous Values Reload all the parameter values from the previous Setup settings Save Changes Save all Setup changes Using Power Management Power Management in the NEC Versa 5000 lets you conserve energy save battery power extend the life of your LCD backlight and protect against data loss due to low battery power You can set some features to f...

Page 66: ...aving features already enabled You can change the timeout period for these devices in Setup under the Power Savings menu with the Power Savings set to Customize The following table lists the default settings for Longest Life mode the default setting Table 2 7 Automatic Power Saving Features Device Default Timeout Comment Idle Mode On Idle mode slows down the CPU during brief periods when the syste...

Page 67: ...y grounded AC power outlet If using the battery as the main power source check if the battery pack is the right type is charged and is inserted correctly Check the I O board of the system Is it inserted into the CPU board connector properly Otherwise replace the I O board Data on the LCD is unreadable Check LCD Panel View Expansion in BIOS Press Fn F8 to toggle Panel View Expansion Check if instal...

Page 68: ...ly Check if the diskette drive works on the external FDD Connector or with the PortBar 5000 Check diskette type if correct and not faulty Replace the diskette drive Replace the I O board Hard disk drive malfunction Check if hard disk drive is set properly on CMOS SETUP Check drive connections Check if disk drive is good Replace the CPU board or I O board Memory malfunction Check if the memory modu...

Page 69: ...Check the keyboard controller chip for any cold or loose soldering Replace the CPU board Serial device does not work Check if device driver is installed properly Check if serial device is connected properly Check the device drive installation for any IRQ or I O address conflict Replace serial device Check the I O controller chip on the main board for any cold or loose soldering Replace the I O boa...

Page 70: ... fully charged Is the computer turned on and the Power LED activated Is the LCD display switched to the external monitor Are all cables and devices connected properly and securely Are all needed device drivers installed properly Have you checked the AUTOEXEC BAT and CONFIG SYS files for errors Is the Suspend Mode activated Press any key or press the Power switch to power on the system ...

Page 71: ...res for the field replaceable parts Illustrated Parts Breakdown contains an exploded view diagram and a listing of field replaceable parts with part numbers Service and Product Information lists NEC service and information telephone numbers PREVENTIVE MAINTENANCE Preventive maintenance is limited to cleaning the plastic case the keyboard the display screen and the diskette drive heads as required ...

Page 72: ...t or vacuum with a rubber tipped nozzle the inside of the system particularly the motherboard surface Use care to avoid damaging or dislodging any components or cables 3 Inspect all cables connectors for damage Ensure that connectors are seated prop erly before replacing the cover Protecting the Disk Drives To protect the disk drives and data back up the system disk periodically on diskettes Peri ...

Page 73: ...e battery leads or connect the battery with reversed polarity Never attempt to charge the battery packs in any way other than as described in this manual and the user s guide Always charge the battery packs as soon as possible after a low battery indication Maintaining the LCD Quality When it comes to screen problems heat plays a big part After a good working session the typical routine is to shut...

Page 74: ...r and all options including the AC adapter if connected and battery packs see the procedures that follow Do not disassemble the system into parts that are smaller than those specified in the procedure Label all removed connectors Note where the connector goes and in what posi tion it was installed Required Tools and Equipment All NEC Versa corrective maintenance procedures can be performed using t...

Page 75: ...e drive 20X CD ROM reader or Weight Saver pack in your system Insert the Weight Saver pack into the VersaBay to decrease system weight This is especially handy when you are traveling with your notebook computer Removing and installing devices in the VersaBay is easy Follow these simple steps 1 Make sure that any peripheral devices are disconnected from the system and that the LCD panel is closed a...

Page 76: ... 2 Turn the system over and locate the VersaBay Release Lever cover Figure 4 2 Release Lever cover 3 Open the cover Opening the cover puts your system into a Suspend state if it is currently powered on Figure 4 3 Opening the cover ...

Page 77: ...d the front of the system Be sure that your fingers are not in front of the device that you are trying to remove Figure 4 4 Pressing the Release Lever 5 Pull the device installed in the VersaBay away from the system and re move it Figure 4 5 Removing the device ...

Page 78: ...g removed and installed 1 Verify that all peripheral devices and cables are disconnected from your system Check that the LCD panel is closed and latched Make sure the system is powered off 2 Turn the NEC Versa over 3 Insert the tip of a flat head screwdriver or the edge of a coin into the groove and gently pry the drive spacer up Figure 4 6 Releasing the spacer 4 Press down on the other end of the...

Page 79: ...idelines 4 9 Figure 4 7 Sliding the drive towards the spacer Figure 4 8 Removing the hard drive 5 Once you disconnect the drive connector from the system lift the drive up by the drive spacer and lift it out of the bay ...

Page 80: ...ge covers Remove the two Hinge covers as follows 1 Open the LCD cover to 90 degrees 2 Apply pressure to the bottom inside surface of the hinge until the hide cover un seats After both hinges covers are unseated open the LCD cover further and re move the hinge covers 3 Remove the two screw one from each hinge area Disconnect the two LCD ca bles from CN11 and CN27 on the Main board 4 Close the LCD c...

Page 81: ...ver Table 4 2 shows connector num bers and number of screws for each of the components in the top cover subas sembly Figure 4 9 Top Cover Subassembly Bottom Assembly 1 Remove the CPU assembly as followings remove four screws disconnect the fan cable from CN20 on the Main board disconnect the lift the CPU assembly from the Main board 2 Remove the Power board as follows Remove three screws and one s...

Page 82: ...ard 2 wires Longer cable IR Board 2 CN2 on LED Status board Use ribbon cable LED Status Board 2 CN1 to Main board CN2 to IR board CN3 to Power Switch board Power Switch Board 2 CN3 on LED Status board Speakers left None snap fit CN9 on audio board Short cables Audio Board 4 1 Speaker left 2 Speaker right 3 Battery 4 HDD Assembly 2 5 VersaGlide Switch board VersaGlide pad 6 and 2 retaining clips Au...

Page 83: ...d Assembly 3RE0B13514370 6 Audio Board Assembly with Cable 3RE0B13515320 7 CPU Board 166 MHz 5060 and 5060X CPU Board 233 MHz 5080 and 5080X 3RE0B13514720 3RE0B13515560 8 Fan Assembly 3RE0384300100 9 IRDA Board Assembly with Cable 3RE0B13515340 10 Top Cover Keyboard 3RE0111504240 11 LCD Assembly 12 1 TFT SVGA 13 3 TFT XGA 3RE0T43000520 3RE0T43000530 12 Left Hinge Cover 12 1 TFT SVGA 13 3 TFT XGA 3...

Page 84: ...on Brown Box 158 041020 000 33 Shipping Carton Litho 158 041032 000 34 NEC Versa 5000 Series User s Guide 819 200364 000 35 NEC Versa 5000 Service and Reference Manual 819 200371 000 36 LCD Screw Cover 3RE2234503752 37 LCD Lock 3RE226500630A 38 VersaBay Release Cover 3RE2129501090A 39 Audio Interface Board 3RE0B13514220 40 Weight Saver Pack 3RE2194501930 41 FDD Assembly with Cable 3RE0U24000130 42...

Page 85: ...Figure 4 10 NEC Versa 5000 Series Illustrated Parts Breakdown ...

Page 86: ...er options in the U S Local Sales Office NECCSD Customer Service and Technical Support Center In the U S call 1 800 632 4525 NECCSD Customer Assistance Center for extended warranties and contract information 1 888 632 9128 TECHNICAL SUPPORT NECCSD Customer Service Response Center provides an E mail service for Internet users Technical questions regarding NEC products can be sent over the Internet ...

Page 87: ...s 5800 Server System technical support infor mation Catalog 6 NEC Ready Systems technical support information Catalog 7 Powermate Systems technical support information Catalog 8 NEC Portable System including Versa Notebooks and MobilePro Handheld Personal computers technical support information ORDERING INFORMATION FROM FAXFLASH Order information from FaxFlash as follows 1 Check that the fax machi...

Page 88: ...r 011 your country code area code or city code then your fax number The information requested will be sent automatically to your fax machine If FaxFlash at tempts to send the second order before the first order is completed the order could be can celed After three tries FaxFlash assumes that the line is busy ...

Page 89: ...endix A Connector Locations and Pin Assignments Figure A 1 and Table A 1 show Main board connectors The remaining tables provide pin assignments for additional system connectors Figure A 1 CPU Board Layout ...

Page 90: ...Pin Assignments Table A 1 CPU Board Connectors Connector Description CN1 CPU Assembly CN11 LCD Panel CN13 LED Status Bar CN17 Keyboard CN18 Power Board CN20 Fan CN27 LCD Panel CN29 Memory Card Connector Figure A 2 I O Board Layout ...

Page 91: ...oard HDD Connector Assembly Table A 3 Keyboard Mouse Connectors Pin Signal 1 Keyboard Data 2 Mouse Data 3 Ground 4 5V 5 Keyboard Clock 6 Mouse Clock Table A 4 Serial Port Connector Pin Assignments Pin Signal 1 Data Carrier 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator ...

Page 92: ...d 6 Ground 7 Ground 8 Ground 9 5V PnP VESA Vcc 10 Ground 11 OPT2 12 PnP VESA Data 13 Horizontal Sync 14 Vertical Sync 15 PnP VESA Clock Table A 6 Parallel Printer Pin Assignments Pin Signal 1 Strobe 2 Data Bit 0 3 Data Bit 1 4 Data Bit 2 5 Data Bit 3 6 Data Bit 4 7 Data Bit 5 8 Data Bit 6 9 Data Bit 7 10 Acknowledge 11 Busy 12 PE ...

Page 93: ... Feed XT 15 Error 16 Initialize 17 Select In 18 25 Ground Table A 7 Power Connector Pin Signal 1 Ground 2 DCSYS 3 DCCHG 4 Type Table A 8 Hard Disk Drive Connector Pin Signal 1 HDD Access LED 2 5V 3 Chip Select 0 4 5 5 Chip Select 1 6 5V 7 Address 0 8 5V 9 Address 2 10 5V 11 Address 1 12 5V 13 Diagnostic 14 Not Used ...

Page 94: ...ot Used 18 IO Channel Ready 19 MS Select 20 IO Write 21 I O Read 22 DMA Request 23 Data 0 24 Data1 25 Data15 26 Data14 27 Data2 28 Data13 29 Data3 30 Not Used 31 Data12 32 Ground 33 Data4 34 Ground 35 Data4 36 Ground 37 Data5 38 Ground 39 Data10 40 Ground 41 Data6 42 Ground 43 Data9 44 Ground 45 Data7 46 Ground ...

Page 95: ...Connector Locations and Pin Assignments A 7 Table A 8 Hard Disk Drive Connector Pin Signal 47 Ground 48 Ground 49 RESET 50 Ground ...

Page 96: ... 16 40x25 360x400 9x16 256 1 Text 16 40x25 320x200 8x8 256 1 Text 16 40x25 320x350 8x14 256 1 Text 16 40x25 360x400 9x16 256 2 Text 16 gray 80x25 640x200 8x8 256 2 Text 16 gray 80x25 640x350 8x14 256 2 Text 16 80x25 720x400 9x16 256 3 Text 16 80x25 640x200 8x8 256 3 Text 16 80x25 640x350 8x14 256 3 Text 16 80x25 720x400 9x16 256 4 Graphics 4 40x25 320x200 8x8 256 5 Graphics 4 gray 40x25 320x200 8x...

Page 97: ...d Simultaneous CRT Display Mode Mode Type Memory Org Pixel Resolution Color Display Fonts Font Size Video Memory KB 100 Graph Pack Pix 640x400 256 80x25 8x16 256 101 Graph Pack Pix 640x480 256 80x30 8x16 512 102 Graph Planar 800x600 16 100x37 8x16 256 103 Graph Pack Pix 800x600 256 100x37 8x16 512 10D Graph Pack Pix 320x200 32K 40x25 8x8 256 10E Graph Pack Pix 320x200 64K 40x25 8x8 256 110 Graph P...

Page 98: ...Planar 16 40x25 320x200 8x8 70 E Planar 16 80x25 640x200 8x8 70 F Planar Mono 80x25 640x350 8x14 70 10 Planar 16 80x25 640x350 8x14 70 11 Planar 2 80x30 640x480 8x16 60 12 Planar 16 80x30 640x480 8x16 60 13 Packed Pixel 256 40x25 320x200 8x8 70 EGA Extension VGA Extension Extended Video Mode Mode Mode Type Mem ory Org Pixel Resolu tion Color Display fonts Font Size Dot Colock MHz Horiz Freq MHz Ve...

Page 99: ... 600 16M 100x37 8x16 40 49 5 56 25 37 8 46 9 53 7 60 75 85 1536 117 Graph Pack Pix 1024x 768 64K 128x48 8x16 65 78 75 48 3 60 60 75 1536 Table B 4 Panning Video Mode 800x600 TFT Color LCD and Simultaneous CRT Display Mode Display Mode Memory Org Pixel Resolution Col ors Text Display Font Size Video Memory KB 105 Graph Pack Pix 800x600 1024x768 256 100x37 160x64 8x16 1024 116 Graph Pack Pix 800x600...

Page 100: ...manufacturer s instructions ATTENTION Il y a danger d explosion s il y a replacement incorrect de la batterie Remplacer uniquement avec une bat terie du même type ou d un type recommandé par le constructeur Mettre au rébut les batteries usagées conformément aux instructions du fabricant BATTERY DISPOSAL The bridge battery is made of nickel metal hydride NiMH The main battery and CMOS battery are m...

Page 101: ...connector pin assignments A 4 Cursor Control keys 2 15 D Default power management settings 1 20 Disassembly guidelines 4 4 Diskette controller serial interface parallel interface 1 17 Diskette drive 1 7 1 12 Display 1 23 E Emergency Reset Switch 1 8 Expansion port 1 11 External Diskette Drive connector 1 11 F Flash ROM 1 16 Function keys 2 14 H Handling battery packs 4 3 Hard disk drive 1 10 1 12 ...

Page 102: ...um performance 2 28 Power button 1 4 2 12 Power connector pin assignments A 5 Power management Active mode 2 29 customize 2 28 default settings 2 30 power saving modes 2 29 Standby mode 2 30 Suspend mode 2 30 Power Management How to use 2 29 Power management modes active 1 20 local standby 1 20 suspend 1 20 Power management overview 1 19 Power management settings default 1 20 Power sources 2 4 Pow...

Page 103: ... 10 bottom 1 9 side 1 7 System Prameters 2 16 2 21 System setup 2 1 System specifications 1 22 System video 1 14 T Technical support 4 16 Troubleshooting helpful questions 3 4 Typewriter keys 2 15 U Unpacking 2 1 USB port 1 11 Using the battery pack 2 5 V VersaBay II 1 7 VersaGlide 1 6 Versa Tools Catalog 2 5 VGA controller 1 17 Video mode CRT only 1 14 Video RAM 1 14 Volume control dial 1 8 ...

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NEC VERSA 5060 - SERVICE, Service Manual

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