15
For more call handling
power and flexibility, the
DSS Console provides 60
additional Function Keys
(and it’s possible to access
a second page of keys
providing up to 114 possible
function keys) and the DLS
provides 16. (For more on
setting up Function Keys,
see the
Terminal Feature
Handbook
.)
If you are an attendant (normally extension 301), you have the following unique features:
Attendant Call Queuing
If also enabled as an operator, calls can wait in queue on a CALL key. This means you are never
busy for calls - they “stack up” under this key instead. Attendant Call Queuing is a permanent,
non-programmable system feature.
Barge In
You can break into a co-worker’s active call.
Direct Line Access and Forced Line Disconnect
Dial a code to directly access a specific outside line. You can optionally disconnect the call as well.
Line Queuing / Line Callback
Dial a code to wait for a busy outside line to become free.
Night Service / Night Ring
Put the system in the night mode (for after-hours answering). This requires a
Night Mode
Function Key.
Removing Lines and Extensions from Service
Remove problem lines from service – and return them to service once corrected.
(See the
Terminal Feature Handbook
for more on these features.)
Special Features For Attendants
Using A DSS Console
0913401_rev4-01d.qxd 6/9/08 10:43 AM Page 15