NEC Univerge SV8100, General Description Manual

Page: 122 / 186

Issue 5.02 UNIVERGE SV8100
2 - 80 Features
Uniform Call Distribution (UCD)
With Uniform Call Distribution (UCD), an extension user can call an idle extension in a
programmed UCD Group (Department Group – 64 Department Groups available) by
dialing the group pilot number. For example, this would let a caller dial the Sales
department just by knowing the Sales department pilot number. The caller would not
have to know any Sales department extension numbers.
User Log Out/Log In
An extension user can log out and log in to a UCD (Department) group. By logging
out, the user removes their extension from the group. Once logged out, UCD
(Department Calling) bypasses their extension. When they log back in, UCD
(Department Calling) routes to their extension normally. All users can dial a code to
log in or log out of their UCD (Department Calling) Group. A multiline terminal can
optionally have a function key programmed for one-button log in and log out.
Enhanced Hunting
UCD (Department Calling) is enhanced with expanded hunting abilities. Hunting
defines how calls to a UCD (Department Group) pilot number cycle through the
members of the group. The hunting choices are:

Busy

Not Answered

Busy or Not Answered
If all members of the UCD (Department) group are busy, an incoming or transferred
call to the group pilot number queues for an available member. Each group has a
queue that can hold any number of waiting calls. If a display telephone is waiting in
queue, the user sees:
WAITING (group name) . If a transferred call in queue is an
outside call, and the system has a DSP daughter board installed with the VRS
compact flash, the queued caller hears,
“Please hold on. All lines are busy. Your call
will be answered when a line becomes free.”
The VRS can also transfer calls to UCD (Department) groups. Refer to the Voice
Response System (VRS) on page 2-88 feature for more information on setting up the
VRS.
The system prevents hunting to a UCD (Department) group extension if it is:

Busy on a call

In Do Not Disturb

Call Forwarded

Logged Out