NEC SuperScript 4400 User Manual Download

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Replacing the Fuser Cleaning Roller

MAINTAINING YOUR PRINTER

EPLACING

THE

USER

LEANING

OLLER

Part Number 20-211

Turn off the printer and allow it to cool

(A)

Open the Top Cover

(B)

Open the Lock Tabs

(C)

Remove the used Fuser Cleaning Roller

(D)

Install the replacement Fuser Cleaning Roller

(E)

Close the Lock Tabs and the Top Cover of the printer

(F)

Reset the Operator Panel to make sure the consumables
usage information is current

(G)

. Follow these steps.

Press

Online

OFFLINE

appears on the display.

b. Press

Menu

CONTROL

appears on the display.

Press

Next

until

USAGE STATUS

appears on the

display, and then press

Select

d. Press

Next

until

ROLLER REPLACE?

appears on the

display, and then press

Select

When the panel displays

CONFIRM

, press

Select

again.

Power

Warning

Online

OnLine

Data

OHT

Label

Feed

Item

Media

Select

Summary of Contents for SuperScript 4400

Page 1: ...ONLINE USER S GUIDE S U P E R S C R I P T 4 4 0 0 S E R I E S September 1998 ...

Page 2: ...ific product configurations and applications must be determined by the customer and is not warranted by NEC Technologies To allow for design and specification improvements the information in this document is subject to change at any time without notice Reproduction of this document or portions thereof without prior approval of NEC Technologies is prohibited NEC Technologies Inc 1998 Microsoft Wind...

Page 3: ...l Printing and PrintAgent software on your network Chapter 7 Network Setup Provides instructions for system administrators to set up network printing over NetWare TCP IP EtherTalk Windows 3 x and above Windows NT 4 0 and NetBEUI NetBIOS Chapter 8 MaintainingYour Printer Gives a schedule and instructions for performing routine maintenance tasks that will keep your printer operating efficiently Chap...

Page 4: ...iv SuperScript 4400 Series User s Guide ...

Page 5: ...0 CHAPTER 2 GETTING STARTED 11 Overview 11 Safety Instructions 11 Selecting a Location 11 Unpacking 12 Checking Printer Contents 13 Identifying Printer Parts 14 Front View 14 Front Internal View 14 Back View 14 Back Internal View 14 Top Internal View 14 Installing the Belt Cartridge 16 Installing the Fuser Oil Bottle and Fuser Cleaning Roller 17 Installing the Toner Modules 18 Loading The Paper Tr...

Page 6: ... for Windows 3 x 45 Printing a Document 45 Accessing the Printer Driver 45 Mac OS 48 Installing Printing Software 48 Choosing the Printer 48 Configuring the PPD 48 Renaming Your Printer 48 Printing 48 Page Setup 48 CHAPTER 5 THE OPERATOR PANEL 51 Overview 51 Operator Panel Features 51 Indicator Lights 51 The Message Display 52 Operator Panel Buttons 53 Using the Menu Tree 54 An Example of Using th...

Page 7: ...81 Setting lpr Printing on an NT Network 81 Shared Printing in Windows 95 98 82 Dynamic Host Configuration Protocol 83 NetWare 4 x 84 Using NWADMIN 84 NetWare 3 x 86 Web JetAdmin 87 First Go to the File Location 87 Second Copy Files to WebJetAdmin Folders 87 Third Reset Web JetAdmin Discovery 87 UNIX 88 First Configure the IP Address on the 4400N 88 Second Set Up Your Printing Mode 88 CHAPTER 8 MA...

Page 8: ...lems 112 Check the Printer Operation 112 Check the Network Settings Page 112 Check other Network Users 112 Review Recent System Changes 112 Check Hardware Connections 112 Check NIC Status Lights 112 Troubleshooting for NetWare 113 Troubleshooting for MacOS 114 CHAPTER 10 TECHNICAL SUPPORT 115 Overview 115 Assistance Nearby 115 Help From Within Your Company 115 Help From Your Dealer 115 NEC Technic...

Page 9: ...e printer driver is for monochrome printing only 600 x 600 dpi printing is standard 1200x1200 dpi printing is available when a total of 80 MB of RAM is installed 96 MB for legal size paper 32 MB of RAM standard extendable to 128 MB 2 1 GB internal hard disk for storing fonts and forms Year 2000 compliant SuperScript 4400N Enhancements With the network printer you can take advantage of the latest p...

Page 10: ...her using EtherTalk Peer to peer printing for Windows 95 98 UNIX For network setup your workstation and network operating system should be configured and operating correctly and your SuperScript 4400 printer drivers should already be properly installed Hardware Requirements You need to provide the following additional hardware to setup and connect your printer For standard connection a IEEE 1284 c...

Page 11: ...hing PostScript 3 printer driver without Image Color Matching PCL 5e printer driver NEC PrintAgent for Remote Printing Utilities for peer to peer printing Internet Explorer 4 01 SP1 Adobe Acrobat Reader 3 01 Onlinedoc pdf A User s Guide you can view online or print out Administrator Setup This setup should only be used by system administrators who are familiar with the procedures for installing se...

Page 12: ...wo other useful printer web pages are The URL Configuration Page which you can use to install and configure Pull Printing Servers The URL is http Printer IP Address configure html See page 64 for more information The Network Administration Page which you can use to configure the printer network settings To access this go the URL configuration page and click the Network Administration link See page...

Page 13: ...en printing special media be sure to load the paper tray only to the mark indicated for that media When printing on thick or glossy stock set the Media Type to Thick Stock on the printer Operator Panel and reset it to Paper when your are done see page 57 for instructions Supported Paper Sizes You can print on a variety of paper sizes including Not available in PCL printer drivers note To print Leg...

Page 14: ...ndows 3 x Windows 95 98 Windows NT 4 0 and Mac OS and the PCL 5e printer driver for Windows 3 x Windows 95 98 and Windows NT 4 0 They offer a wide range of features for setting up your print job and printer settings Most of these features and settings are described in this chapter A particular feature may be implemented slightly differently depending on which driver you are using note If you are u...

Page 15: ...watermarks to your print job create new watermarks or modify existing watermarks A preview area shows how the watermark will appear You can also specify whether the watermark appears in the foreground or background and on which pages it appears This feature is not available for Windows NT Paper Handling Layout Use this feature to print multiple page images on the printed page including 1 2 4 6 9 a...

Page 16: ...ch print job Then if an error occurs the printer prints a page with a message describing the nature of the error You or a technician can use this information to diagnose the problem PostScriptTimeout Values These settings define timeout periods allowed when the driver communicates with the printer Enter a value from 0 to 999 seconds 32 767 seconds for NT When zero is entered the printer will wait ...

Page 17: ...rinted documents Halftone Color Adjustment In the Windows NT driver this is an advanced feature for controlling how color appears in a document and is converted to monochrome when printed Intensity Adjust this setting to control the darkness of graphics in the printed document Reserved printer memory Specify how much memory to reserve for special printer functions such as macros front panel settin...

Page 18: ...bstitutes its closest matching resident fonts This speeds printing but the document may not print out exactly as it appears on the screen Always useTrueType fonts Downloads bitmap TrueType fonts to the printer to print the document This ensures the printed document will look the same as it does on the screen but it may take longer to print The Update Soft Fonts feature updates the driver to recogn...

Page 19: ...fore you plug in your printer and follow all warnings Keep this user s guide handy for reference Keep the printer level at all times especially when the Fuser Oil Bottle is installed Do not tilt more than 1 5 The fuser area under the Top and Back Covers is very hot Let the printer cool at least 15 minutes before touching these areas WARNING This printer is intended to be electrically grounded It c...

Page 20: ...Lift off the outer box D 6 Open the plastic bag that contains the printer and slide it down 7 With one person on each side of the printer grasp the printer at the hand grips where they are exposed by notches in the foam padding E 8 Lift the printer and place it on a sturdy level surface A B C D E Unpacking the Printer Box note Save the box box screws and packing material If you ship the printer in...

Page 21: ...Toner Module 1 CyanToner Module 1 MagentaToner Module 1YellowToner Module Belt Cartridge Fuser Oil Bottle Fuser Oil Syringe Fuser Cleaning Roller Accessory Kit Starter Kit NEC Paper Sample Pack Software Envelope SuperScript 4400 User s Guide SuperScript 4400 Series CD To connect your printer you need to provide the proper parallel and or network cable Power Cord Printer with Standard 250 sheet Pap...

Page 22: ...ck Cover provides access to clear paper jams Back Cover Latch lift to open back of printer Filter Cover contains the Ozone Filter Bidirectional parallel interface for attaching bidirectional parallel cable from your computer Ethernet interface for attaching the Ethernet 10 100 Base T connectors from your network Interface Panel contains the controller board hard drive and network interface card if...

Page 23: ...Fuser Cleaning Roller Latch Connector Interface Interface TOP INTERNAL VIEW BACK INTERNAL VIEW BACK VIEW Racks FRONT INTERNAL VIEW Latch PaperTray 1 FRONT VIEW Button Important Printer Parts Transfer Drum Registration Rollers Paper Discharger Transfer Unit consists of PaperTransfer Rollers SCSI Interface Fuser Oil Bottle Fuser Unit Belt Cartridge Top Cover Release Button Serial Number Interface pa...

Page 24: ...nter C 5 Remove the Tension Release Pins from both sides of the Belt Cartridge D 6 Remove the black protective sheet from around the Belt Cartridge 7 Slide the Belt Cartridge into the guides as shown E The flat side of the cartridge should face the front of the printer 8 Snap the Belt Cartridge Locking Levers into place F 9 Close the Top Cover and then the Front Cover of the printer note The Belt ...

Page 25: ...ag and set into place with the shunt valve down and the labeled side facing the front of the printer D The tab on the bottle should face right when viewed from the printer s front Place in front of the Lock Tabs 5 Remove the Fuser Cleaning Roller from its plastic bag and set into place with the exposed part of the roller facing the front of the printer E The extra tab should be on the left Place i...

Page 26: ... Begin with Cyan Remove the Toner Module from its plastic bag and rock it gently three or four times C 4 Remove the protective tape from the module 5 Remove and save the orange protective cover 6 Hold the module level and slide into place along the racks in the printer D 7 Repeat steps 3 through 6 for the remaining color Toner Modules E 8 Close the Front Cover making sure it clicks into place F A ...

Page 27: ...he exact number of sheets Paper Tray 1 can hold depends on the weight of the paper 1 Remove Paper Tray 1 A 2 Squeeze on both sides of the length tab and slide it into place The outside of the tab should match the desired size marked on the inside of the tray B 3 Squeeze the left side guide and slide it to match your paper s width C The inside of the tab should match the desired size on the tray D ...

Page 28: ...ded AC outlet or power strip This is a safety feature If you are unable to insert the plug into the outlet contact a licensed electrician to replace the outlet with a properly grounded outlet Do not defeat the purpose of the grounding plug by removing the third pin 4 Turn on the printer power 5 Indicator lights cycle and the following messages appear on the Operator Panel display in sequence SelfT...

Page 29: ...nter 3 Turn on your printer wait until it displays the READY message then turn on your computer Continue to page 22 for printing instructions Connecting the 4400N Network Printer If you have a SuperScript 4400N you can connect to an Ethernet network Use a Category 5 twisted pair cable with RJ 45 connectors for 10 100Base T Ethernet Follow these basic steps to connect the printer and verify that th...

Page 30: ...dows 3 x 1 Boot your system and start Windows 2 Insert the SuperScript 4400 Series CD into the appropriate drive in this example we use drive E 3 In the Windows Program Manager select Run from the File menu Windows displays the Run dialog box 4 Type E WIN31 PS SETUP EXE in the Command Line field 5 Click the OK button This launches the Installer 6 Respond to the selections displayed in the installa...

Page 31: ...correct value Then press Next to move to the next digit and press Select to increment to its correct value Continue until all twelve digits are set When the final digit is set press Next to confirm the Net Address you set and then press Select 8 Press Menu to exit menu mode and press Online to bring the printer online 9 To validate any changes to network settings you must turn the printer off and ...

Page 32: ...lTray as long as the tray is inserted in the PaperTray 1 Feeder 6 Press the Online button on the Operator Panel to take the printer off line Press the Media button once The message MEDIATYPETHICK appears Press the Online button again 7 To return to printing regular weight paper again press the Online button Press the Media button The message MEDIATYPE PAPER appears Press the Online button again no...

Page 33: ... Operator Panel and OHP found inside PaperTray 1 both refer to transparencies The OHT light on the Operator Panel will start blinking when the printer detects transparencies in Paper Tray 1 PRINTING LABELS Print labels as you would thick paper Printing labels envelopes thick paper or transparencies takes slightly longer than plain paper Be careful to fan and align the label sheets in Paper Tray 1 ...

Page 34: ...26 SuperScript 4400 Series User s Guide ...

Page 35: ...G THE NETWORK INTERFACE CARD NIC Part 4010 If you have the SuperScript 4400N printer it is already equipped with a Network Interface Card NIC If you purchased the NEC SuperScript 4400 you can upgrade it by installing a network interface card NIC Use the directions in this section for installation See Chapter 6 Web Printing Setup for information about using NEC PrintAgent software for web printing ...

Page 36: ...ll the NIC These steps are illustrated on the opposite page 4 Remove the mounting screws and small bracket from the end of the standoff pins on the Controller Board D Avoid touching the Controller Board circuitry and components 5 Remove the NIC from its protective bag E Handle the NIC only by its edges 6 Hold the NIC so that its circuitry faces inside the printer and its LED s face the back of the...

Page 37: ...Installing the Network Interface Card NIC 29 PRINTER OPTIONS F G H D Installing the NIC Bracket E ...

Page 38: ...ettings page with NIC status information shown on page 72 note Keep the Network Settings page You will need this information when configuring the NIC for your network Your 4400 Printer is now a network printer See Chapter 7 Network Setup for configuring your system to use the network printer INSTALLING THE LEGAL PAPER TRAY Part 4004 Installation of the optional Legal Paper Tray is simple Remove th...

Page 39: ...g the printer level lift the printer up and onto the Paper Tray 2 Unit as shown A WARNING It takes two adults to lift the printer and assure that it is level If the printer is tipped more than 1 5 degrees oil will spill inside and cause damage 5 Locate the metal tab with screw hole on each side of the Paper Tray 2 unit A 6 Take a metal bracket from the packet and hold it at a slight angle away fro...

Page 40: ...from the printer over the opening on the Paper Tray 2 unit Place the Cable Connector Door that you removed in step 3 over the cable plug opening on the back of the printer 11 Snap on the left and right Paper Tray 2 unit covers F 12 Reconnect the power and interface cables to your printer 13 Load paper into your new Paper Tray 2 turn your printer on and send a print job to the printer using paper f...

Page 41: ...u removed under these Your printer now has 96MB of RAM Remove SIMMs from the bottom memory sockets first Install SIMMs to the top memory sockets first The instructions that follow explain how to install memory in your printer yourself You can also contact an NEC authorized dealer and have more memory installed for a service fee Call 800 632 4650 The following table lists the memory requirements SI...

Page 42: ...etal brackets on both sides of the memory socket are open note SIMMs of different values must be installed in pairs Hold the SIMM so that the metal edge faces toward the memory socket and the notched side of the SIMM faces the right Hold the SIMM at a slight upward angle being careful not to touch the connection points along the edge of the SIMM Insert the SIMM in the memory socket E Press the SIM...

Page 43: ...tworks Network setup is described in Chapter 7 Network printing in most cases requires the installation and use of printer drivers When to Use the PostScript 3 or PCL 5e Printer Driver Use the PostScript 3 driver for color documents and documents that contain many complex graphic images or extensive page layout formatting The PostScript driver has more options and delivers better graphic processin...

Page 44: ...elect Print from the File menu of your application 2 In the Print dialog box that appears click the Name pull down menu and select a printer from the list 3 Then click the Properties button in the Print dialog box to display the printer driver From the Printers folder 1 Press the Start button and point to Settings in the Start pop up menu In the menu that appears click Printers 2 In the Printers f...

Page 45: ... printer and specify print spooling settings GeneralTab This tab provides general information about the printer Use the Comment area to add comments about the printer You can specify a separator page to be sent between jobs and print a test page to troubleshoot problems SharingTab Use this tab to customize the local and network port connections The General Details and Sharing tabs provide access t...

Page 46: ...appears on pages in your print job such as DRAFT or CONFIDENTIAL Use these settings to customize watermarks for your print job This preview area shows the effect of your selections PostScriptTab Use these settings to configure options for the PostScript printing language Click here to customize advanced features Click any tab to view more printer settings Click the Help button to view the complete...

Page 47: ...r driver can generate optimized PostScript code Windows 95 98 Printer Driver PostScript 3Tabs II Click here to display the Font SubstitutionTable GraphicsTab Use the Graphics tab settings to define print quality Click any tab to view more printer settings Click the Help button to view the complete Help file Click the Restore Defaults button to replace current settings on the tab with factory defau...

Page 48: ...document will be processed by the printer Device OptionsTab You can use settings on the Device Options to match the attached printer configuration so that the printer driver can generate optimized PostScript code Click any tab to view more printer settings Click the Help button to view the complete Help file Click the Restore Defaults button to replace current settings on the tab with factory defa...

Page 49: ...ish to view 3 From the File menu select Properties Accessing Document Properties You can access the Document Properties page from an application such as Word or Excel 1 Select Print or Print Setup from the File menu of your application 2 In the Print dialog box that appears click the Name pull down menu and select a printer from the list 3 Then click the Properties button in the Print dialog box t...

Page 50: ... Sharing and Security tabs provide access to Windows features for setting up your printer For information about settings on these tabs see the Windows manual The Device Settings tab lets you change printer properties specific to the SuperScript 4400 More settings are available when you select Print or Print Setup from your application s File menu The Device Settings tabs are different for the Post...

Page 51: ...er 1 Page SetupTab Use this tab for general page setup options You can change document settings using the Document Properties pages To access these select Print or Print Setup from your application s File menu Click any setting in the scrolling menu and the lower portion of the tab displays more options for that setting Click OK to save changes and close the driver Click Cancel to discard changes ...

Page 52: ... access all Windows NT 4 0 printer driver settings PCL 5e settings are described in Chapter 1 Page SetupTab Use this tab for general page setup options You can change document settings using the Document Properties pages To access these select Print or Print Setup from your application s File menu Click any setting in the scrolling menu and the lower portion of the tab displays more options for th...

Page 53: ...common example If it does not work with your application consult your software manual 1 Select Print from the File menu of your application 2 In the Print dialog box that appears click the Setup button 3 In the Print Setup dialog box that appears select the appropriate SuperScript printer driver in the Printers list and then click the Setup button From the Windows Control Panel 1 In the Windows Co...

Page 54: ...ize watermarks for your print job PostScriptTab Use these settings to configure options for the PostScript printing language Job Control Use these settings to configure more options for PostScript printing PaperTab Use the Paper tab to customize paper handling for the print job Click the Help button to view the complete Help file FontsTab You can use the Fonts tab to specify howTrueType fonts in y...

Page 55: ...e the driver Click the Help button to view the complete Help file Click Cancel to discard changes and close the driver The PCL 5e printer driver window has general document settings Press theOptions button to display more settings for adjusting graphic output Click About to view version and copyright information ...

Page 56: ...need a copy of Apple Printer Utility Obtain this online from Apple Computer at this URL http http info apple com ftp Apple_Support_Area Apple_Software_Updates US Macintosh Printing LaserWriter Apple_Printer_Utility_2 2 img bin or by requesting the Apple LaserWriter 8 5 1 driver installer disk set from Apple by calling 800 SOS APPL Then perform a custom install of the Apple Printer Utility 1 Launch...

Page 57: ...Mac OS 49 PRINTER DRIVERS M AC OS Mac OS Print Dialog Box Pull down the Settings menu to view more categories in the center panel ...

Page 58: ...50 SuperScript 4400 Series User s Guide ...

Page 59: ... Data OHT Label Feed Item Media Previous Next Select Light Mode Status Power On Printer power is on or in POWER SAVE mode Green Off Printer power is off Warning On Call for service see page115 Red Off Normal state no action is required Blinking The printer has a problem See the message display If there is no message call for service see page115 Online On Printer is online and ready to print Green ...

Page 60: ...ot yet ready to operate It is performing an initial power up check or the fuser unit is warming up to operating temperature READY Printer is online and ready to print under Auto Emulation Switching mode PRINTING Printer is printing a page PROCESSING Printer is processing a job WAITING Printer is waiting for additional input to complete the print job POWER SAVE MODE Printer is in Power Saving mode ...

Page 61: ...de The menu category CONTROL appears on the status display Online Button is not active Menu Press to exit menu mode Media Offline Press once to change media to Thick stock use for envelopes and labels too Green LED light turns on Press again to return to plain paper When the printer detects overhead transparencies in the paper tray the button is not active and the green OHT indicator light goes on...

Page 62: ... you can select and some of these items contain even more options These form a menu tree but as you navigate through the menu tree only the currently selected item is shown on the status display CheckingTotal Page Count This example illustrated below shows the steps you take to view the total page count Follow these steps 1 Press Online OFFLINE appears on the display 2 Press Menu MENU CONTROL appe...

Page 63: ...ir factory defaults except communications parameters PostScript Menu Use this menu to configure the printer s settings for the PostScript interpreter PCL Menu Use this menu to configure the printer s settings for the PostScript interpreter Default selection for the setting 1200 x 1200 resolution will be available when 80MB or more memory is installed Either PITCH or HEIGHT will be displayed depend...

Page 64: ...ver a Fuser Unit or Belt Module is installed and you reset its status in the Operator Panel Print Form Menu Use the Print Form menu to select and print documents stored in the printer Default selection for the setting COMMUNICATIONS PARALLEL PORT NETWORK ENABLE PERSONALITY BIDI YES NO ON OFF PS BINARY PSTBCP PS STANDARD AIS RAW AIS BINARY AISTBCP ETHERTALK NOVELL IPX TCP IP PERSONALITY ENABLE DISA...

Page 65: ...ic memory in the printer where data is kept before processing When the Data light is blinking this indicates there is still data in the printer buffer To print out any data that is in the print buffer press the Online button to take the printer offline then press the Feed button to eject the page Not available in PostScript emulation Resetting the Printer You can reset the printer to its previous ...

Page 66: ... the printer This is particularly useful for setting the network IP address so you can use it as the printer s URL in web based printing Follow these steps 1 Press the Online button of the Operator Panel OFFLINE appears on the display 2 Press the Menu button to enter menu mode CONTROL appears on the display 3 Press the Next button until COMMUNICATIONS appears on the display and press the Select bu...

Page 67: ...Status PrintAgent Features NEC PrintAgent Pull Printing Pull Printing is an ideal solution for busy offices that print long complex or color rich documents With Pull Printing your job is sent to a Pull Printing server to be processed Then the Pull Printing server delivers the job to the printer This frees your computer faster and reduces network traffic You can also set up a secondary server to de...

Page 68: ...o take effect note You can also install Remote Printing software from the SuperScript 4400 Series CD Remote Printing From Your Desktop Now you can print as usual from your applications just select Print from the File menu The jobs will be sent to the printer using browser technology and you can receive instant Printer Status reports Getting Printer Status When you send a print job the PrintAgent w...

Page 69: ...Agent icon the green spider in the coffee cup in the Tool Tray at the bottom right corner of your Windows 95 98 desktop Menu commands are described below Start PrintAgent starts automatically when you try to print or use the property pages Keeping it running speeds print time because you won t have to wait for PrintAgent to start up every time you print To monitor the printer status PrintAgent mus...

Page 70: ...ersion information unInstall To uninstall the NEC PrintAgent System including all PrintAgent printers and the NEC PrintAgent System press the Windows Start button select Programs and select NEC PrintAgent System to display PrintAgent commands Choose Uninstall Respond Yes to the confirmation dialog boxes and PrintAgent will be removed from your computer PrintAgent Window Menus The menu bar at the t...

Page 71: ... is displayed select PrintAgent and click the Change button 4 In the sub components list make sure that PrintAgent Pull Printing Server and optionally Secondary File Server are selected Then click Continue 5 Continue responding to the selections displayed in the installation dialog boxes 6 When installation is complete restart Windows note You can also install the PrintAgent Pull Printing Server a...

Page 72: ... putting these files on a Secondary File Server and then changing the URLs to point to that server note To specify the printer as the file source you must enter localhost in the text field not the printer s IP address 3 If you have a Secondary File Server enter its IP Address as URL for the Driver Help files andPrintAgent software 4 You can also specify any URL as the Home Page for clients 5 Click...

Page 73: ...s note If you were previously using the Personal Web Server as a web server you must move any files you need from your original home directory to the htdocs directory 5 In the Access groupbox select Read and Scripts and de select Execute Adding Virtual Directories If you already have a cgi gin directory at the same level as the htdocs directory and a virtual directory called cgi bin which points t...

Page 74: ...ithHTTP1 and the Data Value to 0 5 Close the Registry Editor and restart the Personal Web Server If you do modify the registry those users accessing the Pull Printing Server without going through the proxy must turn off HTTP1 1 Follow these steps 1 In Internet Explorer 4 01 select Internet Options from the View menu 2 Click on the Advanced Tab 3 Deselect HTTP1 1 Plug Ins If you have Microsoft Offi...

Page 75: ...h java bak html and htm files can also be printed Microsoft Office 97 and PDF file types can be printed if your system administrator installed the corresponding applications or plug ins on the Pull Printing Server Otherwise a message will appear notifying you that you cannot print that file type Pull Printing Page Go to your printer s Home Page and select Pull Printing Use the Browser frame to ent...

Page 76: ...be sent to the printer A job disappearing from the print queue does not signify that your job is done printing If the print job is large there may be a significant delay from the time a job is sent to the printer to when it is printed You can distinguish your print job from others if you accept the PrintAgent cookies Your print job will display the name of the file or URL you sent while other prin...

Page 77: ... data that the browser stores on your hard drive Each cookie has a maximum limit of 4 kilobytes Although driverless printing will work if cookies are not accepted it will not be customized for your needs You can choose to always accept a cookie which will allow all web pages to set cookies You can choose to have a message box appear each time a cookie is set and you will then have the option of ac...

Page 78: ...70 SuperScript 4400 Series User s Guide ...

Page 79: ...e following configurations Windows TCP IP is required if you want to access and use the Network Administration Page to monitor and manage network printers TCP IP is also required to operate the printer in an IP protocol network such as for peer to peer printing See the instructions on page 79 for setting up TCP IP for Windows 95 98 and Windows NT 4 0 NetWare See the instructions beginning on page ...

Page 80: ...ware address or MAC address The Protocol Address is the IP address you assign the 4400N printer You can set a new AppleTalk Printer Name using the Apple Printer Utility Unit Serial No 992048 Version 05 20 Network Address 00 40 af 79 19 80 Network Topology Ethernet Connector RJ45 Network Speed 10 Megabits Novell Network Information enabled Print Server Name NEC_992048 Password Defined No Preferred ...

Page 81: ...irm the Net Address you set and then press Select 8 Press Menu to exit menu mode and press Online to bring the printer online To validate any changes to network settings you must turn the printer off and then on again Using MAP to set the IP Address The Management Access Program MAP runs only under Windows 95 98 and Windows NT 4 0 You can use MAP to locate and list SuperScript 4400 network printer...

Page 82: ... the printer is moved to a different network To reset the NIC to factory default settings Go to the Network Administration Page and click Factory Defaults in the System column You will need to enter a password the default is sysadm Then turn the printer off and on again The Network Administration Page is described beginning on page 75 passwords are explained on page 76 NIC Status Lights When the N...

Page 83: ...figuration Page the URL is http IP address configure html 2 Click on the Network Administration link This displays the Network Administration Page The Network Administration Page has the following features System Functions Reset Click here to reset the NIC and allow new settings to take effect The NIC s connection with the network is fully reinitialized but its connection with the printer controll...

Page 84: ...feature is for setting up network options and parameters It provides extensive access to NIC parameters and allows you to setup IP parameters IP address subnet mask and default gateway You can enable disable AppleTalk and NetWare but not TCP IP We recommend that you disable any protocol that you are not using Other Functions Test Printer Click here and then click on the Start Test button in the di...

Page 85: ...P and Selecting a 4400N a In Windows 95 98 or Windows NT 4 0 press the Start button Select MAP from the program group you specified during installation When MAP starts a list of all available units on the network is displayed by unit IP address or serial number The unit listing will be divided by TCP IP units and IPX SPX units See the illustration below note If a unit is enabled for both IP and IP...

Page 86: ... to view printer status and manage network printers TCP IP is also required to operate the printer in an IP protocol network such as for peer to peer printing TCP IP setup for Windows 95 98 and Windows NT 4 0 is explained on page 79 Network Configuration Options Windows 95 98 If you have a NetWare network see page 84 for NetWare 4 x setup or page 86 for Netware 3 x setup If you have no network ser...

Page 87: ...SuperScript 4400 Series CD using the Custom Network Client installation 3 Select Configure from the Admin menu a Enter the IP address to assign to the 4400N b Enter the subnet mask c Enter the default gateway address if applicable or leave blank d Enter the hardware address of the 4400N This address is listed on the Network Settings page under Network Address for example 00 40 af c9 f0 d8 Enter it...

Page 88: ...IPX It is not necessary to have a NetWare file server on the network to use this IPX protocol First Install Peer to Peer Software Follow these steps to install the correct software 1 Insert the SuperScript 4400 Series CD 2 Use the Administrator installation option to install the Peer to Peer IP or Peer to Peer IPX utility 3 Follow the Installation prompts When installation is complete click OK Sec...

Page 89: ...n be used to set up the lpr spooler for a Windows NT 4 0 workstation server 1 In the Windows Network control panel install the Microsoft TCP IP Printing service 2 Use the Windows Add Printer wizard to install the SuperScript 4400 printer driver for Windows NT 4 0 note SuperScript 4400 printer drivers are provided on the SuperScript 4400 Series CD that comes with the 4400 printer 3 In Windows NT 4 ...

Page 90: ... Windows Start button select Settings then select Printers 7 In the Printers window select the printer installed on LPT1 Click on it with the right mouse button and select Sharing from the pop up menu 8 Select Shared as and enter a name to identify the printer on the network Then click OK 9 On another PC press the Windows Start button select Settings then select Printers 10 In the Printers window ...

Page 91: ...nted a temporary lease will be notified before the lease expires and asked if they would like to extend the lease The NIC will continue extending its lease indefinitely unless prohibited by your DHCP server configuration and thus maintain a consistent IP address Important If the NIC is not turned on or is not connected to the network when the DHCP server is sending requests to extend the lease the...

Page 92: ...lick the Directory Service Queue button then type in a name for Print Queue Name d Click the icon to the right of Print Queue Volume field to display the browser and select a specific Print Queue Volume or type the name in the field e Click the Create button 5 Assign Printer Object a In the Directory Tree double click on the printer object just created to open its Printer window Click on the Assig...

Page 93: ...AP starts a list of all available units on the network is displayed by unit serial number 2 Select the 4400N to configure a Click on a 4400N in the list to display its Network Administration Page 3 NetWare 4 x NDS Configuration a On the Network Administration Page click on Setup NetWare in the Protocols column b In the NetWare Configuration menu that appears enter a name in the Print Server Name f...

Page 94: ...sign the Print Queue a Select Queues Serviced By Printer and press ENTER Highlight the desired printer on the Defined Printers list and press ENTER b Press INSERT to display the Available Queues list Select the desired queue and press ENTER Assign a Priority level recommended choice is 1 and press ENTER c Press Alt F10 to exit PCONSOLE 6 Configure the network printer using MAP and the Network Admi...

Page 95: ...in4 0 doc devices Images Nss4400 gif C Program Files HP Web JetAdmin4 0 doc devices nec_super_script_4400 CoverOpen gif C Program Files HP Web JetAdmin4 0 doc devices nec_super_script_4400 NoPaper gif C Program Files HP Web JetAdmin4 0 doc devices nec_super_script_4400 NoToner gif C Program Files HP Web JetAdmin4 0 doc devices nec_super_script_4400 Offline gif C Program Files HP Web JetAdmin4 0 do...

Page 96: ... control information for this job to the remote system The printer based lpd then filters the data and prints the job according to information contained in the control file and its own printcap file The following sections give specific lpd setup instructions for various systems You must log in as root in order to execute the commands Adding a SuperScript 4400N to Solaris 2 x Log into your system a...

Page 97: ...tcap Type Y 4 Write a printer name For example type lprprinter1 5 Is lprprinter1 a remote printer or a local printer Type R 6 Enter remote host name type host name entered in printcap for the 4400N For example type lprprinter 7 Confirm the information you have entered Type Y 8 Confirm the preceding connection as your system default Type Y 9 Enter another printer name or quit setup Type Q 10 Do you...

Page 98: ...90 SuperScript 4400 Series User s Guide ...

Page 99: ...plies The life expectancy of each replaceable part is based on printing under specific operating conditions such as media type number of colors used humidity page size and page coverage usually 5 coverage as in an average business letter PRECAUTIONS Please take the following precautions when performing maintenance tasks Do not work inside Top or Back Covers of printer until it has cooled at least ...

Page 100: ...ner Collector Waste Toner Bottle after 12 000 pages Replace the Fuser Cleaning Roller after 12 000 pages see page 95 Every 12 Months or By Page Count Clean inside the Back Cover of the printer after 20 000 prints or every 12 months using the instructions on page 98 Wipe down the Paper Guides in the paper trays with a soft cloth and mild solvent after 20 000 prints or sooner if needed Replace the B...

Page 101: ...nt approximately 10 000 pages The yellow magenta and cyan replacement modules print approximately 6 000 pages each Follow these directions to replace the Toner Modules 1 Open the Front Cover A 2 Pull out the Toner Module that needs replacing B 3 Hold the new Toner Module horizontally and rock it left to right three or four times Then remove the protective orange cover and tape C 4 Insert the Toner...

Page 102: ...Remove the used Fuser Oil Bottle and discard it D note Hold a piece of paper under the used Fuser Oil Bottle while removing it to avoid drips in the printer 5 Insert the new Fuser Oil Bottle cap side down Make sure the tab of the bottle is on the right E The label will face the front of the printer 6 Close the Lock Tabs and the Top Cover F 7 The Operator Panel will inform you when the Fuser Oil is...

Page 103: ...e Top Cover of the printer F 7 Reset the Operator Panel to make sure the consumables usage information is current G Follow these steps a Press Online OFFLINE appears on the display b Press Menu CONTROL appears on the display c Press Next until USAGE STATUS appears on the display and then press Select d Press Next until ROLLER REPLACE appears on the display and then press Select e When the panel di...

Page 104: ...ust from the Belt Cartridge 5 Remove the small Cleaning Brush from inside the front of the printer D 6 Turn the Belt Cartridge so that the handle is facing away from you 7 Use the brush to gently clean the wire inside the end of the Belt Cartridge Do not press hard on the wire E 8 Using a dry cloth clean any toner buildup from around the Cleaning Blade 9 Reinstall the Belt Cartridge F and secure t...

Page 105: ... the front insert it straight into the guide slots in the lock levers The white gear on the cartridge goes to the right Do not use force F 7 Flip down the Lock Levers G 8 Close the Front and Top Covers 9 Reset the Operator Panel to make sure the consumables usage information is current H Follow these steps a Press Online OFFLINE appears on the display b Press Menu CONTROL appears on the display c ...

Page 106: ...Lock Lever on the right end until the unit is released Lift the unit out C 5 Wipe and rotate the Transfer Roller with a soft cloth 6 Reinstall the Transfer Roller in the Transfer Unit 7 Remove the Paper Discharger by pushing the left side to the right as shown and lifting it out D 8 Clean off any dust or toner with the cotton cloth 9 Using a dry cotton swab clean any extra buildup from the interio...

Page 107: ...ews and brackets that hold the Fuser Unit in place E 9 Lift out and discard the used Fuser Unit F 10 Remove the new Fuser Unit from its packaging and pull out the orange Tension Release Pins on each side 11 Carefully lower the new Fuser Unit into the slot G 12 Tighten the Thumb Screws inside the back of the printer 13 Gently lift up on the Fuser Unit s handles to make sure that it is secured 14 Cl...

Page 108: ... 3 Flip up the Belt Cartridge Lock Levers C 4 Remove the Belt Cartridge D and loosely wrap it in a soft dark cloth or paper E 5 Use both hands to remove the Laser Lens Pinch the Laser Lens tabs located on the bottom of the Toner Module area and lift it out F 6 Using a dry cotton cloth wipe the lens 7 Reinstall the Laser Lens by sliding it in at a 45o angle 8 Reinstall the Belt Cartridge and the To...

Page 109: ...e used Ozone Filter from inside the Filter Cover and discard it 3 Fit the new Ozone Filter inside the Filter Cover and slide it shut REPLACING THE TONER COLLECTOR Part Number 20 213 The Toner Collector is a replaceable plastic bottle that collects used toner Follow these directions to change it 1 Open the Front Cover of the printer 2 Remove the used Toner Collector 3 Note the label attached to the...

Page 110: ...e printer note Do not use strong solvents or abrasive cleansers on plastic parts of the printer To clean the Paper Exit Rollers follow the instructions below 1 Turn off and unplug the printer 2 Open the Top Cover slightly 3 Using a dry cotton cloth clean the Paper Exit Rollers Manually rotate each roller 4 Close the Top Cover Paper Exit Rollers ...

Page 111: ...er is between 16 and 90 lbs base weight Printer Messages Printer messages provide useful information for progress checks and troubleshooting These messages are displayed on the printer Operator Panel Status Messages Status messages appear on the printer operator panel and report normal operating conditions No action is necessary The table on page 52 summarizes status messages Alert Messages Alert ...

Page 112: ...g Roller needs to be replaced MISPRINT HW FAULT Printing error caused by no PRREQ N within a page Resend the print job BELT CARTRIDGE NOT FOUND Belt Cartridge OPC is not installed FUSER UNIT NOT FOUND Fuser Unit is not installed FUSER ROLLER NOT FOUND Fuser Cleaning Roller is not installed FRONT COVER OPEN Front Cover is open BACK COVER OPEN Back Cover containing Transfer Unit is open TOP COVER OP...

Page 113: ...s place an arrow on the end of the wrapper to indicate the printing side Understanding the Paper Path The following illustration shows the printer s paper path Understanding this path will help you locate paper jams The paper is picked up from Paper Tray 1 or 2 and passed under the Transfer Drum It then passes through the Fuser Unit and is delivered to the Output Tray on the top of the printer Pap...

Page 114: ...e If Jam Recovery is enabled see page 55 once the jammed paper is removed and the printer is online the printer should resume printing the job from the page where the jam occurred Misfeed Jams Misfeed jams happen in Paper Tray 1 or 2 A misfeed jam may be as simple as a sheet of media not being picked up or it may be that the paper was picked up but not fed properly Access to this area is through t...

Page 115: ...me out easily open the Top Cover and open the Pressure Release Tabs 4 Remove the jammed paper by pulling it from the bottom of the fuser through the printer s Back Cover not from the top of the Fuser area This prevents any unfused toner from dirtying the Fuser Rollers located under the Fuser Cleaning Roller WARNING Be careful not to touch the Transfer Drum while removing jammed paper 5 Close set t...

Page 116: ...re is a large amount of paper showing gently pull it out 3 If the paper does not come out easily or if only a small amount is showing open the Top Cover and follow steps 3 5 in the previous section 4 Close the Top and Back Covers Drum Jams Drum jams occur when the paper gets wound around the Transfer Drum 1 Turn off the printer and let it cool Open the Back Cover 2 Carefully remove the paper from ...

Page 117: ...epresentative to check the printer Horizontal Ribbing Light print appears in a ribbed pattern at the left or right side of the page This may be caused by a tilt in the surface supporting the printer or by too little toner Solutions Check the table the printer is on It should not be tilted more than 1 5 Check the Toner Modules Replace any that are too low Image Shows Banding Shadows or Shifting Thi...

Page 118: ... that the printer was not bumped during printing and that the surface it is placed on is not shaky or wobbly Call a service representative to check the printer if you cannot identify a cause Horizontal Banding Horizontal banding in the image may indicate a transfer failure Solutions Check Toner Modules Replace the Belt Cartridge if it is getting to the end of its life If problem persists call a se...

Page 119: ...heck the printer Insufficient Gloss When the printed image appears dull it may indicate a problem with the Fuser Cleaning Roller or Fuser Unit Solutions Replace the Fuser Cleaning Roller see page 95 Replace the Fuser Unit if getting to end of life see page 99 Back of Paper is Stained There are toner stains on the back side of the paper Solution Paper containing unfused ink may have been pulled up ...

Page 120: ...ors for 10 100Base T ethernet Check that the network connector is plugged into the RJ 45 connector on the NIC Try another cable to make sure you do not have a bad cable If you are using a 10 100Base T concentrator hub that does not support the link signal use Manual Ethernet Port selection instead of the factory default Automatic Ethernet Port selection Check NIC Status Lights Check the NIC s stat...

Page 121: ...he NIC connected printer also assigned to another network printer If they are the print jobs may be going to that printer Is AUTO ENDCAP enabled AUTO ENDCAP lets you send data to a network printer If it is not enabled enable it Are text files printing but graphic files not The printing may be timing out Use NetWare s PRINTCON or CAPTURE to set a longer timeout period Set the time to at least two m...

Page 122: ...onditions to troubleshoot the problem Unable to Print from a Different Context The NIC does not support printing from a context other than the one you specified using the MAP utility on your Web browser To do this you must create an alias queue See your NetWare Manual for more info Troubleshooting for MacOS Is the Macintosh computer connected to the network through Ethernet and has the correct net...

Page 123: ...erial number Page count shown on the Printer Settings page Date and place of purchase NEC Maintenance agreement number if printer is already under agreement NEC Technical Support can help you with the initial installation of this product Please contact your operating system or network software vendor if you require assistance in optimizing or customizing your system How to Contact NEC There are a ...

Page 124: ...hnologies Inc 305 Foster Street Littleton MA 01460 2004 ORDERING SUPPLIES To order printing supplies contact your SuperScript 4400 dealer You can also call 800 632 2326 to locate the NEC supplies dealer nearest you or purchase supplies directly from NEC The tables below list available parts and part numbers The print media listed have been tested to produce high quality color output on the SuperSc...

Page 125: ...anges to existing owners SUPERSCRIPT 4400 PRINTER LIMITED WARRANTY NEC TECHNOLOGIES INC hereinafter NECTECH warrants this Product to be free from defects in material and workmanship and agrees to repair or replace any part of the enclosed unit which proves defective under these terms and conditions Warranty Period Labor is warranted for one 1 year from the date of the first consumer purchase Parts...

Page 126: ...proof of purchase in order to obtain warranty service Please retain such proof of purchase with your records You can contact Customer Service and Technical Support by dialing 800 632 4650 Limitation of Damages and Implied Warranties NECTECH s sole liability for any defective product is limited to the repair or replacement of the product at our option NECTECH shall not be liable for 1 Damage to oth...

Page 127: ...Level 3 PCL 5e Automatic Jam Recovery Automatically reprints jammed pages Color Support Apple ColorSync 2 12 Windows 95 ICM All ICC compliant color management systems Interface Ports IEEE 1284 compliant parallel Ethernet 10 100Base T 4400N only Power Requirements 120V Model 120 VAC 10 60 Hz 8 3A Power Consumption 1000 W maximum 575W average during operation 25 W maximum Sleep mode Temperature Oper...

Page 128: ...ts Premium Color Laser Paper 24 lb Bond A bright paper with a super smooth finish for brilliant color reproduction Use this for correspondence proposals charts graphs and illustrations Premium Color Laser Paper 60 lb Cover A heavier stock that is ideal for report covers mailers greeting cards and invitations Ultra Glossy Color Laser Paper Has a double sided glossy finish that is preferred for prof...

Page 129: ... Envelopes The printer accepts Commercial 10 envelope size The leading edge of an envelope that feeds into the printer must be straight The fold must be firmly creased and be no thicker than two paper thicknesses As a rule the larger the envelope is the more difficult it is to feed properly You should load envelopes with the flap edge to the left The address side must face up and the flap side mus...

Page 130: ...ffers a media sampler of premium papers One is included in the Starter kit that comes with your printer See page 116 for information about ordering another Storing Printer Supplies Avoid storing printer supplies such as Toner Modules and paper in direct sunlight near an open flame or in humid or dusty places Only use Toner Modules that have been designed exclusively for use with this printer Paper...

Page 131: ...f personnel The existing ozone filter is in poor condition Long continuous printing combined with any of the above Inspect your work environment for the operating conditions listed above if you believe ozone emissions are a problem in your area Some people may be ultra sensitive to ozone odor If these situations are encountered it is advisable to position the printer away from the sensitive user L...

Page 132: ...ed Consult the dealer or an experienced radio or TV technician for help Use a shielded and properly grounded I O cable to ensure compliance of this unit to the specified limits of the rules If your printer is the NEC SuperScript 4400N model or if you have installed the optional Network Interface Card NIC the printer meets the requirements of FCC Class A when connected to an Ethernet cable For Cana...

Page 133: ... Top Cover A 5 Open the Lock Tabs inside B 6 Carefully remove the Fuser Oil Bottle C note Hold a sheet of paper under the Fuser Oil Bottle so no oil drips back into the printer 7 Place the Fuser Oil Bottle in an oil proof container such as a plastic bag until you are ready to reinstall it 8 Use the Oil Syringe provided with your printer or an eye dropper to remove any excess oil from the fuser are...

Page 134: ...r to its new location 13 Connect the interface cables H 14 Open the Top Cover and remove any paper towels from the fuser area I 15 Reinstall the Fuser Oil Bottle J Close the Lock Tabs K and Top Cover 16 Plug the printer in and turn the power on Check to make sure no error messages are showing on the Operator Panel F G H I J It takes two adults to move this printer K ...

Page 135: ...l Bottle is out 2 Open the Tension Release Tabs and insert the orange Tension Release Pins removed when you originally unpacked your printer Insert the Tension Release Pins at each end of the fuser as shown B 3 Open the Front Cover and remove the Toner Modules C Do not remove the Belt Cartridge first 4 Repack the Toner Modules in their original packaging 5 Flip up the Belt Cartridge Locking Levers...

Page 136: ... Cartridge Locking Levers G 10 Remove and discard the Toner Collector H If you have a new Toner Collector replace it now To order a new Toner Collector call NEC Customer Service at 800 632 4650 and ask for part number 20 213 Do not ship your printer with a used Toner Collector 11 Close the Front and Top Covers I 12 Pack any accessories in the styrofoam box See next page 13 With another person s he...

Page 137: ...box cover all the way down L 17 Attach the shipping box to its base tray Insert the screw holders first M then the box screws themselves N 18 Tape the top of the box shut 19 Put shipping straps vertically around the box 20 When the printer gets to its destination unpack the printer and clean the Belt Cartridge again according to directions found on page 97 K L M N Pack Power Cord behind printer ...

Page 138: ...xii SuperScript 4400 Series User s Guide ...

Page 139: ...ting 35 color processing 7 color support i Communications Menu 56 Connecting 21 Connector Cable Door 31 consumables usage 95 Control Menu 55 controller board 28 cookies 68 copies 55 D default settings 55 defaults restore 55 restoring 74 75 Demo page 58 device options 8 DHCP 83 dithering 9 dpi 1 driver installation 35 PrintAgent 23 settings 36 drivers 78 duty cycle i E easy remote printing 23 easy ...

Page 140: ... loading envelopes 24 labels 25 Paper Tray 1 19 thick paper 25 transparencies 25 Locking Levers 16 96 Lock Tabs 17 94 99 M MacOS 114 maintenance schedule 92 Management Access Program 73 MAP 73 77 installing 77 media recommended iii media mismatch 104 media type setting 57 memory requirements 33 memory sockets 33 menu tree 54 56 Microsoft Internet Explorer 23 67 Microsoft Office 97 67 mirror image ...

Page 141: ...es ii Paper Transfer Rollers 14 Paper Tray 1 13 14 19 24 25 loading 19 Paper Tray 2 Unit installing 31 paper weights recommended ii PCL 5e driver 3 35 features 9 fonts 40 PCL Menu 55 PCL 5e 1 PDF 66 67 peer to peer 3 71 80 IPX 80 removing software 81 peer to peer printing adding the printer in Windows 80 moving a printer 80 removing software 80 Personal Web Manager 65 Personal Web Server 63 Photoc...

Page 142: ...re 36 Windows NT 41 Protocol Address 72 Proxy server 66 PS Font page 58 PS Start page 58 Pull Printing 3 59 63 67 sending a job 68 Pull Printing Page 67 Pull Printing Server 66 67 PWS 65 PWS settings 59 R RAM 1 33 i Redips 59 Registration Rollers 14 98 registry entry 66 Remote Printing 59 60 printer status 60 remote printing 3 setup 23 reserved printer memory 9 resolution 7 9 33 ribbing 109 RJ 45 ...

Page 143: ...sparencies ii iii loading 25 printable area 25 TrueType fonts 10 twisted pair cable 21 U U S letter size 19 UK quarto 19 UL v Unpacking 12 unprintable area 7 URL 23 59 75 URL Configuration page 4 usage reports 58 Usage Status Menu 56 User s Guide xi V virtual directory 65 W wait timeout 8 warranty coverage 117 period 117 support 118 waste bottle 101 Waste Toner Bottle 91 watermarks 7 Windows 3 x 4...

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NEC SuperScript 4400, User Manual

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