- 27 -
NEC warranty does not cover any factory included software, including the Windows
®
operating system after
90 days from the original date of purchase, or purchased separately from the NEC system.
Only applicable to Australia
NEC shall not be liable except as specifically provided for in the Trade Practices Act or Consumer
Guarantee Act, for any special, incidental or consequential damages or for loss, damage or expense
directly or indirectly arising from customers use or inability to use the equipment, or for personal injury or
loss or destruction of any other property.
NOTE: NOTHING IN THIS CARD AFFECTS THE STATUTORY RIGHTS OF THE CUSTOMER.
2
Technical Support
NEC provides telephone support to REGISTERED CUSTOMERS of NEC for all Hardware Products covered
under the Warranty. This support is available to the original purchaser from an authorized NEC reseller. (See
point 4 for details on how to register your Purchase).
Alternative support options are available for out of warranty products on a fee based system.
3
How to obtain service during the warranty period
If the Product does not perform as warranted during the term of the Warranty Period you can request
assistance from a NEC Authorized Service Provider by contacting NEC Computers.
At the time of your telephone call you should ensure the following:
(a) Your computer has been REGISTERED with NEC (see point 4 for details on how to register),
(b) You are seated in front of your computer,
(c) You have the following details ready; model number; serial number; date of purchase; authorized
resellers’ name and location; description of the problem. (The Product model number and serial number
may be found on a label located at the back or bottom of the Product).
The Customer Service Technician will attempt to resolve your problem over the phone. If your problem
cannot be determined over the phone, it may be necessary to return the Product to NEC for analysis or
repair.
Service is provided at local country time between the hours from 0900 to 1700, Monday through Friday,
except on Public holidays.
Should service prove to be unnecessary or the fault requiring service is due to customer misuse, computer
virus or any other reason outside the scope of any non-excludable statutory warranty, or this Limited
Warranty, NEC reserves the right to charge the customer its reasonable cost of providing the service.
If you are required to ship the Product to NEC or its Authorized Service Provider for service, it must be
securely packed (in the original packaging) and insured for shipment, as NEC does not accept liability for
loss or damage to the Product. A copy of your dated invoice, the Product serial number and a detailed
description of the problem you are experiencing must be included in the package. A Return Material
Authorization (RMA/TPM) number must be clearly displayed on the package.
NEC or its Authorized Service Provider reserves the right to refuse service at any location if, in their sole
opinion, performance of the services could put the safety of their personnel in jeopardy. You must telephone
NEC for an authorization number and “ship to” address before shipping any Product to NEC. Product/s
shipped to NEC without an authorization RMA/TPM number will be refused and returned to you at your own
cost.
The Product MUST be returned within 14 days of receiving an authorization number.
