NEC PowerMate Ready ES Pro Page 50 User Manual Download | Manualshive

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44 Get customer services ’round the clock!

Using NECCSD services

The following sections give you detailed information for using:

NECCSD FaxFlash Service

NECCSD Bulletin Board System

NECCSD on America Online

NECCSD on CompuServe

Email/fax services to NECCSD Technical Support

NECCSD Web ftp site

NECCSD Technical Support Center.

NECCSD FaxFlash Service

The NECCSD FaxFlash™ service is a self-help, automated electronic
information service. Use FaxFlash to get up-to-date product
application notes, installation procedures, troubleshooting tips, data
sheets, technical information bulletins, illustrated parts lists, part
numbers, and other information about your system.

Using NEC Connections (in fax/modem models) or a fax machine,
you can obtain information from FaxFlash 24 hours a day, 7 days a
week. Simply call the FaxFlash number in the NEC Connections
program (if you have a fax/modem model) or on your touch-tone
telephone. Order the information you want by following the voice
prompts. FaxFlash automatically faxes the information to you.

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Summary of Contents for PowerMate Ready ES Pro

Page 1: ...of each such product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NECCSD To allow for design and specification improvements the information in this document is sub ject ...

Page 2: ...erlin topics 2 Merlin topics 3 How to use Merlin 4 NEC DirectLinks 5 Taking the NEC Ready System Tour 5 Take shortcuts 7 Locating NEC DirectLinks 8 Using NEC DirectLinks 9 Find information quickly 11 Checking out the NEC Help Library 12 Using electronic books 13 Using the NEC Help Center 13 Keeping help handy 16 Getting help on everything 17 Help in your applications 17 Help on the operating syste...

Page 3: ...swering a phone call 28 Checking voicemail answering 29 Playing voice messages 30 From the Voice messages tab 30 From remote telephones 30 Setting a password for mailboxes 31 Hear the difference 33 Introducing your sound system 34 Playing a music CD 35 Pumping up the volume 36 From the sound software 36 From the speakers 36 Wander the Web 37 Finding NEC s WebWay 37 Checking what s on NEC s WebWay ...

Page 4: ...em 47 NECCSD on America Online 49 NECCSD on CompuServe 50 Email fax technical support service 51 Internet 52 NECCSD Technical Support Center 53 Find answers to questions 55 Mouse 56 Monitor 57 Diskette drive 58 CD ROM reader 59 Faxing 60 Modem 61 Telephone answering system 62 Multimedia 63 Solve problems 65 Determining the problem 66 Solving common problems 68 System problems 68 Diskette drive pro...

Page 5: ... warranty repair service 76 Ready product recovery CD to the rescue 77 Checking out your recovery CD 78 Selecting recovery options 78 Test Your System 78 Format and Restore Your Hard Disk 79 Testing your system 80 Restoring your software with the Recovery CD 82 Setting up a healthy work environment 85 Making your computer work for you 86 Arrange your equipment 87 Adjust your chair 88 Adjust your i...

Page 6: ...Contents vii Checking your comfort how do you measure up 96 Checking your chair 96 Checking your keyboard 96 Checking your mouse 96 Checking your monitor 96 Checking you 97 Index ...

Page 7: ...once you ve set it up Take shortcuts to learn about NEC DirectLinks which take you directly to the software applications that you ll want to use often Find information quickly for an explanation of all the electronic help and online books that come with the Ready Multimedia Computer Send a fax in minutes for quick steps on sending a fax from Ready fax modem models Stay in touch for information on ...

Page 8: ... CD to the rescue for some very important information on what to do if you need to restore the software that shipped with your Ready computer Setting up a healthy work environment to learn how to prepare yourself and your work space for best results with your computer What about text conventions This guide uses the following text conventions Warnings cautions and notes have the following meanings ...

Page 9: ...erwise Want to know more This section appears at the end of some sections in this guide See it for other sources of information on the topic just discussed Where else can I find information Use the following documentation with this guide for information about your computer NEC Help Library The online NEC Help Library provides a shelf of electronic books describing the software that comes with your...

Page 10: ... from categories such as System Tour The Basics Advanced Topics Questions Answers System Upgrades and Service Support NEC Ready Series System Upgrade and Reference Guide This printed guide provides information for adding system upgrades to your Ready Computer It includes a description of your computer s resources such as communication ports and interrupts You can also find jumper settings and hard...

Page 11: ... the art technologies that add up to power and performance for you Take a look at the many interesting and exciting features You can learn all about them by taking the Ready tours Continue for directions to the following features Merlin topics DirectLinks NEC Ready System Tour ...

Page 12: ...ears You can select topics that help you learn the basics review the NEC DirectLinks and more Merlin and his cast of characters provide an easy and entertaining way to get acquainted with your computer Note Merlin appears his best when the system is set at the High Color 800 by 600 with 64 000 colors video setting Merlin Topics List ...

Page 13: ... areas The Basics Just as it sounds the Basics gets you started on your computer Meet Merlin hear how to use the mouse get around the desktop start programs and understand Windows More Basics More Basics takes you to the next level of concepts you need to understand to efficiently use Windows Learn what s stored on your computer how to make and use folders manage your files create shortcuts Even i...

Page 14: ...colleagues appears and talks about the topic Hearing how to use the computer can be an easier way to learn and remember It s certainly more fun than just reading about it If you like after listening you can select and print out a quick reference card on the topic to refer to as you actually try the task Just select View Reference Card The reference card pops up For example if you find your compute...

Page 15: ...uently and save you time More about these later in this guide Taking the NEC Ready System Tour The Ready System Tour takes you around your computer pointing out basic system components your software and many hardware attractions Take the tour to get familiar with your new Ready computer Here s how to start the system tour 1 Double click the NEC Help Library icon on the Windows 95 desktop 2 From th...

Page 16: ...let you get things done quickly on your computer Once you are in DirectLinks a simple click takes you directly to the program that lets you play a video listen to your favorite music CD make or pick up phone calls surf the World Wide Web using NEC s WebWay for boundless information and fun ...

Page 17: ...re you can find your shortcuts and where they take you Locating NEC DirectLinks You can find the NEC DirectLinks icon on the Windows 95 desktop Click the icon and a panel of pictures pops up Read on to see where each DirectLink takes you NEC DirectLinks ...

Page 18: ... Voyetra Recording Station This is where you go to record voice messages or original musical pieces using sophisticated looking recording station software Stereo System Select Stereo System for a suite of programs to perform all of your personal and professional audio tasks Use your Stereo System to play music CDs adjust your sound system create custom playlists of sounds and more Communications C...

Page 19: ...10 Take shortcuts WebWay Click the globe to open NEC s WebWay Follow the screen prompts and soon you ll be on your way cruising the information highway ...

Page 20: ...our fingertips No more hunting for printed manuals Information about your system is available right from your Windows 95 desktop There are three places you can go for quick information NEC Help Library Merlin s topics described earlier in Get acquainted question mark or Help button in any program you run ...

Page 21: ...d the NEC Help Center are displayed Note Your NEC Help Library might include other titles The following screen and list are representative of the electronic books in your library NEC Help Library The NEC Help Center is chock full of comprehensive information about your Ready computer See Using the NEC Help Center later in this section for steps on using it ...

Page 22: ...ok click the title you want Here s what to do once you re inside an electronic book 1 Click the tab you want The first page of the section appears in a window on your screen 2 Click the chapter title you want The first page of the chapter appears 3 Use the scroll bars on the right side of the page to move through the information in the window Using the NEC Help Center The NEC Help Center is easy t...

Page 23: ...ntents for that topic Your NEC Help Center supports ActiveX script If you disabled ActiveX script enable it to run the NEC Help Center In Internet Explorer select View from the menu bar select Options and select the Security folder In the Active control box check the Enable ActiveX scripts box Click OK ...

Page 24: ...ics gives you information on controlling system functions such as power management system security and video drivers It provides an overview of key features system specifications and system board jumper settings Here you can also find NEC utility information including NEC BIOS Setup utility topics Questions Answers Questions Answers lists the most commonly asked questions about using the Ready Mul...

Page 25: ...p Center handy while you are in other applications click the minimize button in the upper right corner of the window Minimize button Clicking the minimize button puts the Help Center in the taskbar Anytime you want to switch to it click the Help Center title in the taskbar The Help screen will reopen again To exit the NEC Help Library click the Windows close button x in the upper right corner of t...

Page 26: ...cation programs that come with your Ready computer your Windows 95 operating system Help in your applications Most of your application programs provide extensive online help at the touch of a button usually the Help or button Help on the operating system Windows 95 provides extensive online help and wizards to guide you through procedures Click the Start button select Help and choose from the seve...

Page 27: ... fax modem model you can use NEC Connections to send a fax message Here s how to do it Look at your electronic help in NEC Connections for more details In the following sections you ll see quick steps for checking your fax banner sending the fax receiving a fax ...

Page 28: ... Click the Settings button A series of windows appear 4 Select the Global tab and then the User tab 5 Click the Change Fax Settings button Enter or edit the information you want to appear in the fax banner This information stays in memory until you edit it through the Fax messages tab The telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electron...

Page 29: ...ing the text of your message To send a quick fax 1 Select the Fax messages tab The Fax message screen appears Fax message screen 2 Click the Quick Fax Wizard button The Compose New Fax window appears 3 Accept the default location or change the dialog properties and click the Next button 4 Enter the name and fax number of the recipient Click the Next button 5 Select a cover page type and click Next...

Page 30: ... a document click Next to attach a file 8 Click Finish when you are ready to send the fax The Monitoring Fax Transmission Progress screen appears Receiving a fax To receive faxes automatically your Ready Multimedia Computer must be powered on and NEC Connections must be open NEC Connections stores received faxes in the default mailbox You can view print copy to another mailbox save to file or dele...

Page 31: ...een They re stored in the Inbox folder To view a fax from the Inbox folder click New select the fax message and click View or double click on the fax message Fax Viewer then displays the fax message Want to know more See the NEC Connections help by clicking on for additional information about faxing ...

Page 32: ...easy If you have a fax modem model use your communications center NEC Connections to make calls answer calls take and play voice messages all from your computer This section provides quick steps for using the phone answering a phone call checking voicemail answering playing voice messages ...

Page 33: ... NEC Connections by clicking the numbers on the main screen dial pad Use Speed Dial to dial a stored number immediately Select the phone number from Phone Book and have NEC Connections dial the call Dial a call manually You can use one of the following ways to dial the phone number manually Click the dial pad numbers in the NEC Connections main screen Use the keys on your keyboard No matter what y...

Page 34: ...ded screen Select the entry to be dialed and click Dial on the main screen In Phone Book you can add entries by clicking New If you want to dial the number immediately after adding the entry click OK and then click Dial Dial using Speed Dial The Speed Dial feature in NEC Connections is a quick and easy way to place a call to someone you frequently call 1 Click a numbered Speed Dial box A small win...

Page 35: ...ect Answer tab and be sure Enable Answering Machine is checked Set NEC Connections to answer the call and to record a voice message from the caller in the Voice Messages tab When NEC Connections answers the call certain conditions must be present Your NEC Ready Multimedia Computer must be on NEC Connections must be open The Dial Speaker button turns to Answer at the top of the Phone window The wor...

Page 36: ...ng properly To use Voicemail Simulator 1 Click Settings 2 Select the Mailbox tab 3 Click Voicemail Simulator A new window with dial buttons appears on the screen 4 Press Simulator Call to initiate a Simulated Call 5 Follow the voice instructions as if you were calling from a remote phone If you need to enter any numbers use the phone keyboard 6 Press Hang up or to stop the simulated call 7 Close t...

Page 37: ...hones You can pick up voice messages from any touch tone telephone 1 Dial your phone number and listen to the greeting 2 Press the star key at any time during the greeting prior to the sound of the recording beep 3 Follow the recorded instructions to listen to your messages Note Until you establish a password for the mailbox NEC Connections does not require a password to access messages from a rem...

Page 38: ...Mailbox Selections list is displayed 5 Click Properties 6 Select Enable mailbox password in the Retrieve Message Password section of the dialog box 7 Type in a four digit mailbox password and press tab to go to the next field 8 Reenter the password and click OK Want to know more For more information about remote access see your NEC Connections help For more information about Phone Book see your NE...

Page 39: ...ware on your Ready Multimedia Computer makes it easy for you to take advantage of your system s audio functions With a speaker set and a microphone you can play music CDs adjust the sound quality to your taste and if you re so inclined create your own sounds ...

Page 40: ...r computer like a home stereo system its easy to use design resembles a home stereo rack The rack contains these components a Power Bar CD Player Audio Mixer VideoStation WAV Player and a MIDI Player AudioStation Each component is fully described in AudioStation Help Just click To launch AudioStation quickly double click the NEC DirectLinks icon on your desktop then select the Stereo System icon Y...

Page 41: ... sound software program Playing a music CD Here s how to play a music CD 1 With the system on press the open close button on your CD ROM reader 2 Place the CD into the CD ROM reader tray with the print side up and press the open close button again The tray retracts into the reader 3 Press the play button on the CD Player in your sound software AudioStation CD Player Volume slide controls Play Ejec...

Page 42: ...ereo System software in the following ways From NEC DirectLinks click the speaker icon From the Programs menu point to Voyetra and click AudioStation From the taskbar double click the speaker icon in the system tray on your taskbar From the speakers The NEC CS500 monitor features On Screen Display OSD controls for adjusting monitor settings including volume to the built in stereo speaker set See t...

Page 43: ... Ready computer provides easy access to the Web through NEC s WebWay You ll also find comprehensive service support tools and more Finding NEC s WebWay The first time you open NEC s WebWay you ll be invited to register on the Internet Do this by double clicking the WebWay icon on your Windows 95 desktop Follow the instructions to register ...

Page 44: ...ort Find valuable NEC support and Internet services at your fingertips Also click here for online technical support for your Ready computer as well as for WebWay Education Look here for tours and classes a library bookstore and a virtual university Here is all the latest Internet information available Software Central Check out the latest in Internet technology and download free software Neighborh...

Page 45: ...ou need help with WebWay once you ve set up your account call 1 206 957 8998 Using Internet service providers Fax modem models come with the latest x2 modem technology which means faster transmission speeds Downloading speeds go as fast as 56 Kbps 53 Kbps in the U S and uploading at up to 28 8 Kbps In order to take advantage of this faster technology your service provider must be an x2 compatible ...

Page 46: ...ws 95 and must download new AOL software from the x2 forum Call AOL customer service at 1 800 827 6364 CompuServe Call CompuServe customer service at 1 800 336 6823 Prodigy Internet Call Prodigy customer service at 1 800 PRODIGY ext 3420 Want to know more For the most up to date list of x2 Internet service providers go to http x2 us com on the Internet Or call 1 800 5525 URS1 to learn which servic...

Page 47: ...tomer services round the clock 41 Get customer services round the clock NECCSD provides services 24 hours a day This section guides you through the variety of services available and their numbers or addresses ...

Page 48: ...oting information and more U S and Canada 1 888 329 0088 1 888 FAX 0888 International 1 508 635 6090 NECCSD Bulletin Board System Remote database system containing files that are dedicated to enhancing the functions of NECCSD products It also gives you access to drivers for NECCSD products to be used within various software applications 1 508 635 4706 NECCSD on America Online You can find the NECC...

Page 49: ... through its Technical Support Center Direct assistance is available 24 hours a day 7 days a week Call 1 888 632 8692 See NECCSD Technical Support Center later in this section for detailed information about getting toll free phone support NECCSD Warranty Repair Service The NECCSD repair service is designed to support your warranty service activity Before you call for repair service see the Solve p...

Page 50: ...c information service Use FaxFlash to get up to date product application notes installation procedures troubleshooting tips data sheets technical information bulletins illustrated parts lists part numbers and other information about your system Using NEC Connections in fax modem models or a fax machine you can obtain information from FaxFlash 24 hours a day 7 days a week Simply call the FaxFlash n...

Page 51: ... PowerMate Commercial Desktop Systems Catalog 8 NEC Portable Systems including Versa Notebook and MobilePro Handheld computers Catalogs 5 6 7 and 8 contain technical support information including Technical Information Bulletins Illustrated Parts lists Frequently Asked Questions and other product support documents Order information from FaxFlash as follows 1 If you have a fax modem model be sure th...

Page 52: ...our fax number and name For international use first enter the international long distance access number 011 your country code your area code or city code then your fax number The information you request will be automatically sent to your fax machine Please wait for the ordered document to arrive at your fax machine before calling to order more documents If FaxFlash attempts to send the second orde...

Page 53: ...S as follows 1 From the Windows desktop click the Start button 2 Point to Programs Point to Accessories and then click HyperTerminal 3 Double click the Hypertrm exe icon The HyperTerminal program appears 4 Follow the instructions on the screen to set up your modem Click the HyperTerminal help button for information about dialing the phone number If you need to check communications settings check t...

Page 54: ... after each 8 Follow the screen prompts until the Main Menu is displayed 9 At the Main Menu select J to join a conference Select Conference 1 for the desktop conference 10 From the Main Menu press F and Enter for the File menu 11 At the File menu select F for a list of downloadable files Follow the prompts to select a file for downloading CAUTION Executable files automatically format your diskette...

Page 55: ...mail technical questions to NECCSD Technical Support staff post technical questions and messages on the Message Board and access the NECCSD Software Library to download files Use the following steps to access America Online and NECCSD online information services 1 Log onto America Online 2 At the opening screen click Go To in the Main Menu 3 At the Go To menu click Keyword 4 At the prompt type NEC...

Page 56: ...NECCSD Technical Support staff post technical questions and messages on the Bulletin Board and access the NECCSD BBS Note You cannot download information from the NECCSD Bulletin Board from CompuServe You must call the NECCSD Bulletin Board directly using the procedure described earlier in this section Use the following steps to access CompuServe and NECCSD online information services 1 Log onto C...

Page 57: ...upport Center offers technical support by email over the Internet network if you have a modem The Internet address is tech support neccsd com You can also fax technical questions to the NECCSD Technical Support Center if you have access to a fax machine or fax modem The fax number is 508 635 4100 When using the email or fax support service you should include the following words in the subject fiel...

Page 58: ...r Internet account The NECCSD Home Page contains general information about NECCSD products You can also use the Internet to access the NECCSD ftp file transfer protocol site to download various files video drivers printer drivers BIOS updates The files are essentially the same files as on the NECCSD Bulletin Board Service To access the World Wide Web NECCSD Home Page enter the following Internet U...

Page 59: ...alled software toll free phone support for 90 days from the time of your first call to the NECCSD Technical Support Center For telephone software support after the initial 90 days or hardware support after the warranty period support is available for 30 00 per incident You can charge these fees to either a MasterCard or VISA credit card Please have available your system s name model number serial ...

Page 60: ...s 55 Find answers to questions You may have a question from time to time about using your computer Find some typical questions and their answers arranged by these topics Mouse Monitor Diskette drive CD ROM reader Faxing Modem ...

Page 61: ...eft mouse button and move the mouse to the new location The object should follow the pointer as you move it and settle in the new location when you let go of the left mouse button How do I change mouse sensitivity and double click speed You can do this in the Windows 95 Control Panel Point to the Mouse icon and double click A Mouse Properties window appears Click the Motion tab to adjust the mouse...

Page 62: ...our mouse in the Windows 95 Control Panel Point to the Mouse icon and double click A Mouse Properties window appears In the Buttons tab select Left handed in the Button Configuration box Notice the right and left button configuration change Click Apply to accept the changes Monitor Why is my monitor flickering A low refresh rate or the lighting in your area can cause flickering To select the corre...

Page 63: ...able pin or a video setting can cause a monitor to lose synchronization Be sure your system is set correctly for your monitor Select Advanced Topics and Changing Video Drivers in your NEC Help Center for information about changing video attributes Where can I get video drivers for my monitor You can get Windows video drivers by clicking the Windows 95 desktop clicking Properties and selecting the ...

Page 64: ...ble sided double density DSDD diskettes These diskettes hold 720 kilobytes of data about half the amount of data that 1 44 MB diskettes hold CD ROM reader What is the drive designation letter for the CD ROM reader The standard CD ROM reader is assigned as drive Q This letter can change depending upon your configuration You can find the letter next to the CD ROM icon in My Computer or in Windows Ex...

Page 65: ...ions software on your system Access it by clicking the NEC Connections icon on your Windows 95 desktop In NEC Connections click the Fax tab See Send a Fax in minutes earlier in this guide or go to the online help in NEC Connections What do I need to know about my modem You should know the speed of your modem This model of Ready comes with a 53 Kbps modem 56 Kbps outside the United States But the f...

Page 66: ...53Kbps 56Kbps outside the U S When you send data it transmits at 28 8Kbps The modem also makes it possible for you to access online services worldwide at any time 24 hours a day The modem on your Ready computer uses the latest x2 technology How do I find my data communications software Click the NEC Connections icon on the Windows 95 desktop or use the DirectLinks Communications icon See the onlin...

Page 67: ...ople using your telephone You can set up a mailbox for each person using the telephone You can set up a greeting that identifies the mailbox for each user What happens to mail messages Mail messages are stored on the hard disk and take up hard disk space so you need not leave your computer on You should delete unwanted messages Should I leave my computer on to receive voice mail Yes You should use...

Page 68: ...peakers Check the cable connections See the Quick Setup poster that comes with your computer How do I raise the speaker volume The volume is too low If you have the NEC CS500 monitor adjust the speaker volume control through the On Screen Display If you have stand alone speakers adjust the speaker volume control See the documentation that comes with your monitor or speakers You can quickly change ...

Page 69: ...nd sound is a Sound Retrieval System that goes beyond stereo sound It creates a three dimensional sound image with only two conventional speakers Using prerecorded music it retrieves the special information and restores the original three dimensional sound field The reproduced sound is much closer to a live performance What is MPEG MPEG is a compression decompression standard developed by a profes...

Page 70: ...n you turn the system unit power on If there is a problem you ll see an error message If this happens follow any instructions on the screen If screen messages don t help or an error message does not appear use the information here to determine and fix the problem Look through this section at the first sign of trouble It ll help you in determining the problem considering solutions to common problem...

Page 71: ...you re using one Is the computer and its peripherals connected to a working AC power outlet or surge protector Check the outlet or surge protector by plugging a lamp into the outlet or surge protector Are all cables and power cords connected securely Check that all cables and power cords are securely connected Is the monitor screen blank or is the display hard to read Check that the monitor is on ...

Page 72: ...cumentation to create a bootable diskette Is your mouse or keyboard not responding You may have connected the mouse and keyboard after turning on your system Turn the system off make sure the mouse and keyboard are connected and then turn the system back on Also check that the mouse and keyboard cables are attached to the correct connector Does your system fail to recognize the CD ROM Your drive d...

Page 73: ... properly grounded AC power outlet System does not boot and error message displayed on screen Run the Setup Utility Check that the parameters are set correctly particularly if you just installed an option System sounds continuous beeps Turn the system off wait at least five seconds and turn the system on If the beeps continue call your NECCSD dealer or NECCSD Technical Support System does not boot...

Page 74: ...and reset it See Clearing Your Password in this guide Diskette drive problems Check the following problems to review the possible cause and solution Diskette won t load Check that the diskette is being loaded correctly label side up with arrow end first Check that the system and monitor power lamps are on and the power on screen appears Check that the diskette is formatted If not format it See you...

Page 75: ...cted to the system and the brightness and contrast controls are adjusted Press the space bar or move the mouse to take the system out of sleep mode Distorted image appears on your monitor screen Adjust the monitor s video controls If this does not help turn the monitor off for several seconds then back on There is constant movement on the screen A magnetic field is affecting your monitor Move any ...

Page 76: ...OM reader problems The system does not see the CD ROM reader The drive designation is wrong and should be changed The default drive designation for the CD ROM reader is drive Q If you added hard disks to your system the drive designation might have changed The CD ROM reader is not reading a disc If you re using the CD ROM reader check that the disc is inserted in the CD tray with the label printed...

Page 77: ...e control through your sound software Speaker volume is too low Adjust the volume control on your speaker set through sound software or if you have the NEC CS500 monitor through the On Screen Display controls Sound is only coming from one speaker Balance the speaker output by adjusting the balance in the sound software see the sound software help Microphone problems You get no response from the mi...

Page 78: ...the following procedure to clear your current password and to set a new one 1 Power off and unplug the system and any peripherals WARNING The system power must be off before removing the side panel and changing a jumper setting 2 Remove the system unit cover see Taking off the cover in the System Upgrade and Reference Guide 3 Locate the Password Clear jumper on the system board See Clearing your p...

Page 79: ...the System Upgrade and Reference Guide 11 Replace the system unit cover Connect the cables and external devices Power on the system 12 Run Setup to set a new password go to Advanced Topics in the NEC Help Center and select Setting Security Features Cleaning the mouse 1 Power off the computer and unplug the mouse cable 2 Turn the mouse over and remove the mouse ball cover to release the ball 3 Rins...

Page 80: ... system is a good source of help and should be contacted The dealer is backed by complete support resources and programs within NECCSD Getting help from NECCSD If you have a problem that you cannot resolve yourself either within your company or through your NECCSD dealer help is available from NECCSD Technical Support Direct assistance is available 24 hours a day 7 days a week Call Technical Suppo...

Page 81: ...upport offers several ways for you to get free help or information about your computer Free support from NECCSD includes Technical Support by email or fax See Email fax technical support service in this guide for information about NECCSD electronic services NECCSD warranty repair service NECCSD repair service is designed to support your warranty service activity Before you call for repair service ...

Page 82: ...oblems and you ve tried all the recommendations in Solve problems Reach for your NEC Ready Series Product Recovery CD and see the following sections for information about using it You ll find information about checking out your recovery CD selecting system recovery options testing your computer restoring system software ...

Page 83: ... recovery option you should use CAUTION Use the Recovery CD as a last resort when your system is malfunctioning Before you use the Recovery CD be sure you have tried everything else to solve the problem Be sure to see Solve problems in this guide for troubleshooting recommendations For additional assistance contact NECCSD Technical Support Test Your System The Recovery CD includes a Test Your Syst...

Page 84: ...stalled software becomes unusable or you can t reboot from the hard disk This option requires booting from the Recovery CD and the Restore diskette The Format and Restore Your Hard Disk option provides a full system recovery This means you ll be able to restore your system to its original factory shipped state reformats the standard hard disk C and erases all information on the drive then restores...

Page 85: ...he NEC Ready Series Restore diskette into the diskette drive 3 Reset your computer by simultaneously pressing the Ctrl Alt and Delete keys on your keyboard Your computer takes a few minutes to recognize the Recovery CD and Restore diskette Then the Master CD System Diagnostics screen appears Note If your keyboard has frozen up and the reset does not work turn off the computer by pressing the power...

Page 86: ... video test patterns stop appearing on the monitor screen and the disk drive indicator light on the front of your computer stops flashing 6 Select the Advanced Diagnostics option to run specific tests Follow the on screen instructions This option is recommended only for advanced computer users 7 After completing the tests notify an NECCSD Technical Support representative if your computer fails any...

Page 87: ...t and Restore Your Hard Disk procedure for restoring your software erases and resets the hard disk completely before reinstalling the files CAUTION If you reformat your hard disk ALL files on the hard disk drive will be deleted and replaced by the factory installed files You lose all files and customized features you created and or saved since you first started up a program need to reinstall any s...

Page 88: ...skette Then the Master CD System Diagnostics screen appears Note If your keyboard has frozen up and the reset does not work turn off the computer by pressing the power button Wait approximately 30 seconds then press the power button again 4 From the Master CD System Diagnostics screen select the Format and Restore Your Hard Disk If you only want to restore Windows 95 click Format and Restore Only ...

Page 89: ...tion may pose a risk of serious injury To reduce your risk of injury set up and use your computer in the manner described in this appendix Contact a doctor if you experience pain tenderness swelling burning cramping stiffness throbbing weak ness soreness tingling and or numbness in the hands wrists arms shoulders neck back and or legs ...

Page 90: ...on and muscle disorders Although some studies have shown an association between increasing hours of keyboard use and the development of some musculoskeletal disorders it is still unclear whether working at a computer causes such disorders Some doctors believe that using the keyboard and mouse may aggravate existing musculoskeletal disorders Some people are more susceptible to developing these diso...

Page 91: ...ou use frequently within easy reach Adjust your workstation setup to the proper height as described in this appendix by lowering the table or stand that holds your computer equipment or raising the seat height of your chair To create more desk space you can put your computer base on the floor Adjust your chair Adjust your keyboard and mouse Adjust your monitor ...

Page 92: ...ture throughout the day Check the following Keep your body in a relaxed yet upright position The backrest of your chair should support the inward curve of your back Use the entire seat and backrest to support your body Tilt the backrest slightly backwards The angle formed by your thighs and back should be 90 or more ...

Page 93: ...otrest when attempts to adjust your chair and workstation fail to keep your feet flat Be sure that you have adequate clearance between the top of your thighs and the underside of your workstation Use armrests or forearm supports to support your forearms If adjustable the armrests or forearm supports should initially be lowered while all the other adjustments discussed in this appendix are made Onc...

Page 94: ...ur wrists straight and use your entire arm when moving a mouse Do not grasp the mouse tightly Grasp the mouse lightly and loosely Adjust the keyboard height so that your elbows are near your body and your forearms are parallel to the floor with your forearms resting on either armrests or forearm supports in the manner described previously If you do not have armrests or forearm supports your upper ...

Page 95: ...our wrists between typing Avoid resting your wrists on sharp edges Type with your wrists straight Instead of twisting your wrists sideways to press hard to reach keys move your whole arm Keep from bending your wrists hands or fingers sideways Press the keys gently do not bang them Keep your shoulders arms hands and fingers relaxed ...

Page 96: ...the following when you position the monitor Adjust the monitor height so that the top of the screen is at or slightly below eye level Your eyes should look slightly downward when viewing the middle of the screen Position your monitor no closer than 12 inches and no further away than 28 inches from your eyes The optimal distance is between 14 and 18 inches ...

Page 97: ...es it hard for you to see your screen use an anti glare filter Clean your monitor regularly Use a lint free non abrasive cloth and a non alcohol neutral non abrasive cleaning solution or glass cleaner to minimize dust Adjust the monitor s brightness and contrast controls to enhance readability Use a document holder placed close to the screen Position whatever you are looking at most of the time th...

Page 98: ...longed periods follow these instructions Vary your tasks throughout the day Take frequent short breaks that involve walking standing and stretching During these breaks stretch muscles and joints that were in one position for an extended period of time Relax muscles and joints that were active ...

Page 99: ...keletal disorders include the following hereditary factors vascular disorders obesity nutritional deficiencies e g Vitamin B deficiency endocrine disorders e g diabetes hormonal imbalances connective tissue disorders e g arthritis prior trauma to the hands wrists arms shoulders neck back or legs prior musculoskeletal disorders aging fluid retention due to pregnancy poor physical conditioning and d...

Page 100: ...lly adjust your chair and your posture Checking your keyboard Is your keyboard angled so your wrists are straight when you type Is your keyboard directly in front of you Do you avoid resting your wrists on sharp edges Do you press the keys gently and not bang on them Checking your mouse Is your mouse at the same height as the keyboard and next to the keyboard Are your wrists straight and your touc...

Page 101: ...uent short breaks Do you stretch and walk during your breaks Do you vary your tasks during the day Do you have regular eye checkups Do you contact your doctor if you feel any sustained discomfort For more information on workstation setup see the American National Standard for Human Factors Engineering of Visual Display Terminal Workstations ANSI HFS Standard No 100 1988 The Human Factors Society I...

Page 102: ...word 73 CompuServe 42 50 Computer environment 86 Customer service 24 hours a day 41 43 53 NECCSD support 43 53 warranty 43 D DirectLinks locating 8 Merlin on 3 5 Microphone 9 NEC s WebWay 10 NEC Communications 9 Stereo System 9 Diskette drive problems 69 questions 58 Drag an object 56 E Email technical support 43 51 Environment 86 Equipment adjustment arranging 87 keyboard 90 monitor 92 mouse 90 F...

Page 103: ...ing 74 problems 71 questions 56 MPEG 64 Multimedia questions 63 N NEC s WebWay 37 NEC Connections answering a call 28 for faxing 19 making a phone call 26 quick fax 21 sending a fax 21 NEC DirectLinks 7 9 NEC Help Center 12 topics 15 using 13 16 NEC Help Library 12 13 NEC Ready Series Product Recovery CD 78 NEC Ready Series Restore diskette 78 NECCSD services email 43 51 fax 43 51 NECCSD Bulletin ...

Page 104: ...ices America Online 42 49 CompuServe 42 50 email 43 51 fax 43 51 NECCSD Bulletin Board System 42 47 NECCSD FaxFlash 42 44 NECCSD ftp site 52 NECCSD Technical Support 43 51 53 NECCSD warranty service 43 Sound 63 64 problems 72 software 34 63 Speed dial 27 Stereo System 9 System problems 68 System recovery 78 79 83 T Technical support 75 See NECCSD services Telephone answering system questions 62 Te...

Page 105: ...Index 4 X X2 technology 39 40 ...

Page 106: ...which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment to an outlet on a circuit different from the one to which the receiver is connected Consult the dealer or an experien...

Page 107: ...abel The USOC jack required The FCC Registration number see the modem label The ringer equivalence REN is used to determine how many devices can be connected to your telephone line In most areas the sum of the RENs of all devices on any one line should not exceed five 5 If too many devices are attached they may not ring properly Modem Service Requirements If the modem malfunctions all repairs shou...

Page 108: ...elephone extension cord The customer should be aware that compliance with the above conditions may not pre vent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian mainte nance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications compa...

Page 109: ...erie du même type ou d un type recommandé par le constructeur Mettre au rébut les batteries usagées conformément aux instructions du fabricant Battery Disposal Your CMOS lithium battery is not generally recyclable at the time of this publication The incineration landfilling or mixing of batteries with the municipal solid wasted stream is prohited by law in most areas Return your battery to a feder...

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