NEC PowerMate Pro 2180, User Manual, Page: 190 / 211

8-10 If You Have a Problem
Getting Help From NEC's Technical Support Center
Help is available to you through the NEC Technical
Support Center. Direct assistance is available 24 hours a
day, 7 days a week. You can call the Support Center, toll
free, at 1-800-632-4565.
Free technical support for hardware is limited to the length
of the standard warranty. Software support for pre-loaded
software is limited to 90 days from the time of the first call
to the NEC Technical Support Center. For software support
after the initial 90 days or hardware support after the
warranty period, the charges are $30.00 per incident.
Before calling, please have ready your system name, model
number, serial number, and purchase date. Also have ready
as much information as possible about the problem you are
having, including any error messages that occurred.
NEC Warranty/Non-Warranty Repair Service
NEC’s repair service is designed to support your warranty
and non-warranty service activity.
Before you call for repair service, see the previous sections
in this chapter to determine if you can solve the problem
yourself, within your company, through your dealer, or with
the help of a technician from the NEC Technical Support
Center.
If your system requires repair service from NEC, call the
appropriate repair service:
■
To request repair service in the United States, call
1-800-
632-4525
or fax to 1-800-695-3044.
■
To request repair service in Canada, call
1-800-268-4191 (English Response) or
1-800-268-4115 (French Response).