3-2 NECCSD Service and Information
The following sections provide valuable information on how to access the various online
services available for your use.
NECCSD FaxFlash Service
The NECCSD FaxFlash
SM
service is a self-help, automated electronic information service
for obtaining up-to-date product application notes, installation procedures, troubleshooting
tips, data sheets, technical information bulletins, illustrated parts lists, part numbers, and
other information about the system.
Using a fax machine, you can obtain information from FaxFlash 24 hours a day, 7 days a
week. Simply call the FaxFlash number on a touch-tone telephone and order the information
you want by following the voice prompts. FaxFlash automatically faxes the information to
you.
If you are new to FaxFlash, first order one of the following catalogs. Each catalog lists the
available documents and their document numbers. Current catalogs include:
Catalog 1, NECCSD Telephone Directory and Online Service Information
Catalog 3, NECCSD Computer Product Specifications, Warranty Policy,
Ultracare Guidelines, and Sales Information
Catalog 5, NEC ProServa™ and Express Serva Product Information
Catalog 6, NEC Ready Consumer Desktop Systems
Catalog 7, NEC PowerMate Commercial Desktop Systems
Catalog 8, NEC Portable Systems (including Versa
®
Notebook and MobilePro
Handheld Computers).
Catalogs 5, 6, 7, and 8 contain technical support information, including Technical
Information Bulletins, Illustrated Parts lists, Frequently Asked Questions (FAQs) lists, and
other product support documents.
Order information from FaxFlash as follows.
1.
Be sure that the fax machine or fax/modem is on. Have the document number
ready for the document you want.
2.
At the touch-tone telephone, enter
888-329-0088
(U.S. and Canada only) or
978-635-6090
(international).
Summary of Contents for POWERMATE ENTERPRISE - 09-1997
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