Line Groups
DSX Feature Handbook
Features
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99
Features
Line Groups
Description
Extension users can optionally dial Line Group access codes 90-98 to select an available line in the group for
outgoing calls. This is helpful in applications that have different services arranged into Line Groups. For
example, dialing 90 could access a group of DDD lines for local calls, and dialing 91 could access a group of
WATS lines for long distance calls. Note that systems with
Line Group Routing
(page 98) enabled cannot
also dial Line Group access codes 90-98.
When a user dials a Line Group access code (90-98), the system selects the lowest number in the group that is
available. If that line is busy, it automatically selects the next highest line. If all lines in the group are busy, the
user can optionally queue for a line to become free. See
Line Queuing / Line Callback
(page 102) for more.
Operation
Dial codes to access Line Groups for outgoing calls.
Using Line Groups
In these instructions:
[Super Display Soft Key]
[Keyset Soft Key]
•
By default, pressing Intercom and dialing 911 or lifting the handset and dialing 911 will not call emergency services.
To place a call over a Line Group:
1.
Lift the handset and press
INTERCOM
.
2.
Dial the Line Group code (90-98).
• If you hear busy tone and your extension has Line Queuing, you can dial
2
to queue for a line to become free.
If you hang up, the system converts the queue to a Line Callback.
• If you hear dial tone after dialing 9, Line Group Routing is enabled.
3.
Dial your outside number.