NEC NECCare Gold Express5800/320Fd Service Manual Download Page 7

NECCare Service 

6.

 

This  warranty co vers only NEC Corporatio n o f America -
supplied  co mponents. Service req uired as a result o f third 
party co mpo nents is not covered under this warranty, 
including third -party so ftware even if it is distrib uted b y 
NECAM. 

What NEC Corporation of America Will Pay for and what NEC Corporation of 
America Will Not Pay for 

 

NEC Corporatio n o f America will pay labor and material 
expenses for co vered items, b ut NEC Corporatio n of America 
will not pay for the follo wing: 

1.

 

Remo val or installatio n charges. 

2.

 

Payment o f shipping and related charges incurred in 
returning the Prod uct for warranty rep air. 

3.

 

Costs o f initial technical adjustments (set-up), including 
adjustment o f user co ntro ls. 

How You Can Get Warranty Service 

 

Express5800/300 Series NECCare custo mers in the continental 
U.S. and Canada have o ne pho ne number to use when calling 
for technical support or hard ware rep air o n their 
Express5800/FT server.  Calls for initiating a repair req uest 
should be mad e b y calling 

1-866-269-1239

. Be prepared to 

provide the Serial Numb er to yo ur server to NEC for quick 
respo nse. 

NEC Corporatio n o f America may require that yo u provide the 
original b ill of sale or receipt as proo f o f p urchase in order to 
obtain warranty service.  Please retain such proof o f p urchase 
with yo ur records 

For easy reference,  write do wn yo ur Serial Nu mb er here and 
keep this document in a safe and accessib le locatio n. 

SN____________________________________________ 

When arranging for a hard ware repair, yo u will sp eak  with a 
trained technician.  The technician will d etermine whether yo u 
have a hard ware or software failure and then will provide yo u 
with the appropriate service optio ns.  If appropriate, yo u  will 
be given instructio ns o n ho w to return yo ur CRU part in a 
NECAM supplied bo x.  You may be given a reference numb er 
that yo u should retain for yo ur record s. 

Summary of Contents for NECCare Gold Express5800/320Fd

Page 1: ...NECCare Service NECCare TM NECCare Gold Warranty Program for the Express5800 320Fd Fault Tolerant Server...

Page 2: ...each product However actual performance of each product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may...

Page 3: ...ation Services 5 Registered Limited Warranty 5 Who is Protected 6 What is Covered and What is Not Covered 6 What NEC Corporation of America Will Pay for and what NEC Corporation of America Will Not Pa...

Page 4: ...rranty Program offers you the following benefits 3 Years Gold Warranty coverage 3 Years Customer Replacement Units CRU parts replacement For those parts designated as CRU NECAM will provide a Next Day...

Page 5: ...to the section What is Covered and What is Not Covered for more information Servers moved without the assistance of NEC may require recertification to validate warranty The original shipping carton sh...

Page 6: ...ct on which the serial number has been defaced modified or removed 3 Any Product that has been removed from the U S A or Canada 4 Damage deterioration or malfunction resulting from Accident misuse abu...

Page 7: ...hone number to use when calling for technical support or hardware repair on their Express5800 FT server Calls for initiating a repair request should be made by calling 1 866 269 1239 Be prepared to pr...

Page 8: ...t loss of time or data commercial loss or 2 Any other damages of any kind NEC CORPORATION OF AMERICA MAKES NO OTHER EXPRESS WARRANTY WITH RESPECT TO THIS PRODUCT ANY IMPLIED WARRANTIES INCLUDING BUT N...

Page 9: ...ducts are considered to be compatible with many systems the specific functional implementation by the customers of the product may vary Therefore the suitability of a product for a specific purpose or...

Page 10: ...461 00013 001...

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