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NEC NEAX 2400, Integration Manual

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NEC NEAX 2400 Integration Manual Download Page 113

   Issue 

2 December 1995

A-1

A

Troubleshooting and Error Logs

Appendix A provides troubleshooting information to help you isolate and correct 
problems that may occur with an INTUITY System integrated with the NEAX 2400 
MCI switch. The problems outlined in this appendix only refer to problems related 
to the integration device and processes. If you do not find your problem in this 
appendix, refer to 

INTUITY Platform Administration and Maintenance

, 585-310-

534, for more information. 

Summary of Contents for NEAX 2400

Page 1: ...585 310 216 Issue 2 December 1995 INTUITYTM Integration with NEC NEAXTM 2400 Switch Graphics AT T 1988 Ta ...

Page 2: ...Blank Page ...

Page 3: ...roduction and Requirements for Integration 1 1 Safety Considerations 1 3 Factory Assembled Systems 1 3 Determining the Placement of the SID 1 4 System Configuration 1 5 Intuity System Required Hardware 1 7 Switch Integration Device Required Hardware 1 8 NEC NEAX 2400 MCI Hardware 1 9 2 Switch Integration Device Basics 2 1 The Switch Integration Device Hardware 2 2 Front Panel 2 2 Rear Panel 2 2 Th...

Page 4: ...Determining the Message Center Interface Baud Rate 3 3 Determining the SMDI Baud Rate 3 4 Determining the Extension Logical Terminal Number Plan 3 4 4 Hardware Installation 4 1 Connect an Analog Line to the Modem 4 2 Connect the MCI Line to the Switch 4 3 Connect the MCI Cable to the A25B Cable 4 7 Connect the Null Cable and the Y Cable to the SID 4 8 Connect the SID to the INTUITY System 4 9 Conn...

Page 5: ... Configuring the Message Center Interface Link 7 10 Administer the Message Waiting Lamp 7 10 Assign a Port for the Message Center Interface Link 7 13 Define the Port as a Terminal 7 15 Assign the MCI Link to a UCD Group 7 16 8 Switch Integration Device Administration 8 1 Administer the Basic Parameters 8 2 Assign Extensions and LTNs 8 4 Using AutoFill 8 5 Saving and Starting the Configuration 8 7 ...

Page 6: ... Answer 10 2 Task 2 Forward Calls for Busy Conditions 10 3 Task 3 Forward Subscribers for All Calls 10 4 A Troubleshooting and Error Logs A 1 Switch Integration Device Problems A 2 Error Logs A 5 Clearing Your Configuration A 9 B Using Views During Integration B 1 SMDI Monitor Mode B 2 Using MCI Monitor Mode B 4 Using Statistics Mode B 4 Using Metrics Mode B 5 Clearing Statistical Information B 5 ...

Page 7: ...C 2 Retrieval from the AUDIX Application C 2 Retrieval from the Lodging Application C 2 Alternate Message Retrieval Method C 2 Voice Mail Administration C 3 Call Coverage Path C 4 Do Not Disturb C 5 Cut to Service C 5 Gradual Cut to Service C 5 One Step Cut to Service C 6 Summary C 6 ABB Abbreviations ABB 1 GL Glossary GL 1 IN Index IN 1 ...

Page 8: ...Contents viii Issue 2 December 1995 ...

Page 9: ...he following topics Switch integration planning strategies Switch Integration Device SID hardware installation instructions Software installation instructions NEAX 2400 administration instructions Acceptance test procedures Cut to Service procedures SID troubleshooting guide The document contains information only for the NEAX switch integration with the INTUITY system If you have another type of s...

Page 10: ...stand AT T computer systems switches and hardware and software installation procedures AT T provides and recommends INTUITY system training for customers Customers should be familiar with the NEAX switch or contact their switch vendor Document Organization Chapter 1 Introduction and Requirements for Integration explains the INTUITY configuration and includes a component connectivity diagram that s...

Page 11: ...ministration contains information and instructions for administering a NEAX 2400 MCI switch to work with an INTUITY system Chapter 8 Switch Integration Device Administration contains information and instructions for administering the SID to work with the INTUITY system Chapter 9 Acceptance Tests provides instructions for the switch administration you must perform before you can continue with the a...

Page 12: ...yboard keys that you press For example an instruction to press the enter key is shown as follows Press Square boxes represent phone pad keys that you press For example an instruction to press zero on the phone pad is shown as follows Press The word enter means to type a value and press For example an instruction to type y and press is shown as follows Enter y to continue Commands and text you type...

Page 13: ...first access the Administration menu Then you would select the Voice System Administration option to display the Voice System Administration menu From that menu you would select the Voice Equipment option to display the Voice Equipment screen For information about how to select a menu option see Voice Equipment Voice System Administration ...

Page 14: ... Inc INTUITY Trademark of AT T MD110 Registered trademark of Ericsson Inc MEGAPLEX Trademark of Equinox Systems Inc MEGAPORT Trademark of Equinox Systems Inc Meridian Trademark of Northern Telecom Limited Microcom Networking Protocol Registered trademark of Microcom Inc NEAX Trademark of NEC Telephone Inc NEC Registered trademark of NEC Telephones Inc Northern Telecom Registered trademark of North...

Page 15: ...85 310 139 INTUITY MAP 100 Installation Checklist 585 310 137 INTUITY Software Installation 585 310 140 INTUITY Integration with System 75 and DEFINITY Communications System G1and G3 585 310 214 INTUITY Integration with System 85 and DEFINITY Communications System G2 585 310 215 INTUITY Integration with 5ESS 585 310 219 INTUITY Integration with DMS 100 585 310 220 Integration with NEAX 585 310 216...

Page 16: ...ment Department Room 22 2C11 11900 North Pecos Street Denver CO 80234 2703 Please include the title and order number of this book INTUITY AUDIX Announcement Customization French Canadian 585 310 538 AUDIX Administration and Data Acquisition Package 585 302 502 A Portable Guide to Voice Messaging 585 300 701 Voice Messaging Quick Reference 585 300 702 Multiple Personal Greetings Quick Reference 585...

Page 17: ...the application The SID does not restrict any switch features For the SID to perform integrated call transactions the switch must contain a Message Center Interface MCI link The MCI link provides an RS 232 connection between the NEAX 2400 and the SID The NEAX 2400 sends call information to the SID through the MCI link All channels reserved for the INTUITY Messaging System must be administered in a...

Page 18: ...System Before you connect the NEAX 2400 MCI to the SID and the INTUITY System confirm that you have all required hardware and software integration components This chapter provides you with hardware and software diagrams checklists and explanations Use the information to confirm that you have all required integration components Completed Call Incoming call sent to the 1st extension of the UCD Group...

Page 19: ...directly Do not wear the wrist strap over your clothes Factory Assembled Systems The factory performs assembly load and test ALT processes for most of the INTUITY hardware and software before shipping the system to the site Use the information in this chapter to confirm that the system contains the hardware and software for your configuration After checking the installed hardware and software perf...

Page 20: ...ackplane of the switch has a 25 pair connector AT T supplies the 25 pair to 25 pin adaptor required to connect the RS 232 cable to the backplane of the switch The customer or the switch vendor representative must connect the adaptor to the switch AT T assumes responsibility only for the RS 232 cable that connects to the SID If the distance from the switch to the SID is longer than the RS 232 cable...

Page 21: ...1 3 shows you the connections between an Intuity system on a MAP 5 platform and a NEAX switch through COM1 Figure 1 2 Connections through the Multiport Serial Card for an Intuity Integration with a NEAX Switch Multi port serial card RS 232 6 25 pin adapter NEAX 2400 switch Demarcation point Digital information link MCI link Analog voice link IVC6 Modular cable Modular cable Null cable shipped with...

Page 22: ...1 6 Issue 2 December 1995 Introduction and Requirements for Integration Figure 1 3 Connections through the COM 1 Serial Port for an Intuity Integration with a NEAX Switch MAP 5 only ...

Page 23: ...rds with 6 pin to 25 pin adapters X Two high density cables RJ21X with a 356B adapter for T R distribution X Multiport serial port card Equinox multiport card provides multiple serial ports for adjunct component connections On the MAP 40 and MAP 100 the COM ports are occupied by other components and the Equinox card must be used for the SID connection On the MAP 5 the COM1 port can be used for the...

Page 24: ...ustomer or the customer s switch technician Table 1 2 Switch Integration Device Hardware Components Required for the Integration Component Description AT T Supplied Customer Supplied SID AT T Switch Integration Device Release 2 X Null Cable Used for connection to SID X Y Cable Used for connection from Null cable to customer A25B Cable X A25B Cable 25 pair Amphenol female to female cable used to co...

Page 25: ...ption AT T Supplied Customer Supplied NEAX 2400 MCI Switch Models UMG and MMG with software level 4000 or greater with support for the MCI link Models SIM and IMG with software level 5200 or greater with support for the MCI link The switch must have the 5200 Feature Application Floppy Disk software installed After installing the software reboot the switch X MCI Digital Port Configure an I O port f...

Page 26: ...ng times increase substantially because the default disconnect time is lower than the minimum time required by the INTUITY System Call answer messages end with a reorder tone of approximately one second Set the recall timer on the NEAX switch to an amount of time longer than the ring no answer time If you do not calls blind transferred to subscribers administered for forward on ring no answer reca...

Page 27: ...and the hardware components of the SID and how to use the device The information in this chapter explains the basic components of the SID and how to use the system forms or screens The chapter covers the following topics SID hardware component descriptions SID hardware component illustrations Menu forms Edit forms Actions forms Help functions Read the information in this chapter to understand the ...

Page 28: ...tatus LED lights when you power on the SID Keypad A 19 key membrane style keypad used to select menu items enter information and perform all administration on the SID The keys include ten numbered keys 0 9 four directional arrow keys a pound sign key a star key a Function key a Mode key and an Enter key Chapter 8 Switch Integration Device Administration of this document contains tables that show t...

Page 29: ...t Panel Bottom SID Back Panel LCD DISPLAY 1 2 3 4 5 6 7 8 9 0 ABC DEF GHI JKL MNO PRS TUV WXY Enter Func Mode Status VM PBX COM APP KEYPAD DIAGNOSTIC LIGHTS 25 Pin 25 Pin Fan Outlet Link A Link B Diag Net B Net A Line B Line A Modem 115 230V AC 50 60 Hz Power Cord Outlet Male Power Switch ...

Page 30: ...you valid key actions for each form Menu Forms Menu forms allow you to select options by pressing a key You can select another menu an edit form or an action form The menu forms allow you to move between important forms by pressing only a few keys Figure 2 2 shows you the MCI User Interface Main Menu Figure 2 2 The MCI User Interface Main Menu A menu form contains two items NEC 1 View 2 Utils 3 Sy...

Page 31: ...ore keys Each type of form requires you to use different keys on the keypad to make selections and enter information The table below shows you what keys to use with the menu forms Edit Forms Edit forms allow you to use the keypad to enter information into the SID s configuration There are three types of edit forms Single Item Two Item Scroll Item This section contains descriptions and examples of ...

Page 32: ...ss the second time the cursor wraps or moves back to the first line If you have entered all information correctly press or to move to the next edit form You can press to return to Main Menu If you did not enter the information correctly you can change the information until you have everything correct Figure 2 5 shows you the VM Port form an example of a two item edit form Figure 2 5 The VM Port Fo...

Page 33: ...r data for SID setup and configuration Most edit forms have default values already entered on them If you choose to use the default value press to exit the form As you edit forms you can move to the next or previous edit form return to the main menu or access a help screen Refer to the table below for a list of keys and the action each key performs With some menu selections you can access multiple...

Page 34: ... event logs or check statistical information Figure 2 8 shows a sample action form the Statistics View form Figure 2 8 The Statistic View Action Form Action forms operate in a dynamic or real time mode The screen changes with each transaction processed by the SID When you finish observing an action form you can press to return to the main menu You also can press to access any available help option...

Page 35: ...the action forms You have read the basic information necessary to integrate and INTUITY System with an NEC NEAX 2400 MCI switch Proceed to Chapter 3 Switch Integration Planning to plan the switch integration and prepare for the installation and administration procedures Key Action 1 2 3 4 5 6 7 8 9 0 No action No action Func Return to main menu Mode Help for Action Form Arrows No action Enter No a...

Page 36: ...2 10 Issue 2 December 1995 Switch Integration Device Basics ...

Page 37: ...the worksheets later to complete the switch integration process By completing the worksheets you collect the following information Number of voice mail ports Message desk number Calling party identification pad string Message waiting indicator pad string Message waiting indicator features Extensions Logical terminal number plan Message center interface baud rate Simplified message desk interface b...

Page 38: ... refer to INTUITY New System Planning 585 310 603 After you determine the number of voice mail ports you need to assign on the SID write the number on line 1 of Worksheet A Setting the Message Desk Number The Simplified Message Desk Interface SMDI message desk number must match the number assigned on the voice mail system For an INTUITY System use the default value assigned to the SID The default ...

Page 39: ...tring operates on the same basis as the CPID Pad String As with the CPID Pad String the SID uses a seven digit string called the Message Waiting Indicator MWI pad string that informs the SID about the format of MWI information generated by an INTUITY System The SID uses the MWI pad string to strip off digits not required by MCI The SID assigns a default MWI pad string of 0000000 For an INTUITY Sys...

Page 40: ...assign channel 0 to extension 2222 on the INTUITY System you assign LTN 1 0001 to the extension on the SID Assigning the LTN to an extension tells the SID where to send information for the extension If you do not assign the LTNs the SID does not integrate calls properly NOTE The INTUITY System uses 0 as the first channel number assigned to an extension The SID assigns 1 as the first LTN assigned t...

Page 41: ...Terminal Number Plan Worksheet B Extension LTN Plan Extension LTN Extension LTN 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 ...

Page 42: ...3 6 Issue 2 December 1995 Switch Integration Planning ...

Page 43: ...klist 585 310 141 INTUITY MAP 100 Installation Checklist 585 310 137 This chapter covers the installation of all integration related hardware components The tasks must be performed by the AT T installation technician the customer or the customer s switch technician Each task provides an explanation of who should perform the task The hardware installation tasks covered in this chapter include Conne...

Page 44: ...nect an analog line from the switch to the remote modem to allow for maintenance Connect the analog line to the switch before the AT T installation technician arrives Use the following procedure to connect the analog line to the modem 1 Connect the analog line to the MODEM port on the SID as shown in Figure 4 1 Proceed to the next task Figure 4 1 Back View of the SID 25 Pin 25 Pin Fan Outlet Link ...

Page 45: ... digital port and also provide an A25B cable to connect to the MCI cable Figure 4 2 shows all of the cables and connections required for the integration Figure 4 2 NEAX Connections to the INTUITY System NOTE To reduce the chance for data communication errors do not exceed the Electronics Industry of America EIA RS 232 standard cable length of 50 feet Multi port serial card RS 232 6 25 pin adapter ...

Page 46: ...n the MCI I O port NOTE To set the baud rate for the MCI Link you must set switches 1 2 and 3 in a specific combination For example to set the baud rate at 2400BPS set switch 1 to ON switch 2 to OFF and switch 3 to OFF Table 4 1 MCI I O Port DIP Switch SW01 or SW11 Settings for Switches 1 through 3 Switch Number 1 2 3 Function Settings ON ON ON 300BPS ON ON OFF 600BPS ON OFF ON 1200BPS ON OFF OFF ...

Page 47: ...he baud rate parity and DIP switches on the NEAX 2400 MCI port refer to the documentation supplied with your switch or contact your switch service representative Table 4 2 MCI I O Port DIP Switch SW01 or SW11 Settings for Switches 4 through 8 Switch Number Setting Function 4 ON Parity bit valid OFF Parity bit invalid 5 ON Odd parity OFF Even parity 6 ON 7 bits OFF 8 bits 7 ON 1 stop bit OFF 2 stop...

Page 48: ...I I O port on the switch To create the cable refer to Table 4 4 for the correct cable pinouts Table 4 3 MCI I O Port DIP Switch SW02 or SW12 Settings for Switches 1 through 8 Switch Number Setting Function 1 ON When PB lead is terminal is busy OFF When PB lead is terminal is busy 2 ON DTR signal is always ON OFF DTR signal is controlled by the CPU 3 ON DSR signal is not provided OFF DSR signal is ...

Page 49: ...ir Amphenol cable Use the following instructions to complete the connection 1 Connect the free end of the MCI cable to one end of the A25B cable 2 Connect the free end of the A25B cable to the Amphenol connector on the Y cable shipped with the SID Proceed to the next section Table 4 4 Cable Pinouts NEAX 2400 25 Pair RS 232 Function RS 232 Pin Number Port 0 Violet Slate Frame Ground 1 Blue White Tr...

Page 50: ... must connect a Null cable and a Y cable to the SID Use the following instructions to connect the cables to the SID 1 Connect one end of the Null cable to the 25 pin Link B on the SID shown in Figure 4 3 2 Connect Port 0 of the Y cable to the free end of the Null cable NOTE Port 1 on the Y cable is not used for any connections with this integration Proceed to the next section Figure 4 3 Back View ...

Page 51: ... not need the adaptor Connect the free end of the RS 232 cable to the COM1 port 3 Plug the modular cable into the 6 to 25 pin adaptor 4 Plug the free end of the modular cable into the multiport serial card in the MAP 5 MAP 40 or MAP 100 platform Proceed to the next section Connect the SID Power Cord The AT T installation technician or the customer must complete this task 1 Plug the female end of t...

Page 52: ...4 10 Issue 2 December 1995 Hardware Installation ...

Page 53: ... installed Also ensure that no other switch software is already installed To install the SID software perform the following 4 procedures 1 Stop the voice system 2 Load the SID software 3 Start the voice system 4 Turn on INTUITY AUDIX transfer feature Each of these procedures is described in the following sections Requirements Before you install the SID software note the following requirements Logi...

Page 54: ... System you receive the following message Enter y to continue n to quit 4 Enter y to begin the process Before stopping the voice system the system pauses until all calls in progress disconnect During the pause you see a series of messages When all calls have disconnected you receive the following message The Voice System has stopped Press ENTER to continue 5 Press The system returns you to the Sys...

Page 55: ...t the INTUITY Administration menu select the following series of menu options After you select the last option you see the Software Install menu as shown in Figure 5 1 Figure 5 1 Software Install Menu Software Install UNIX Management System Management Customer Services Administration ...

Page 56: ... messages indicating that the software is being installed including a copyright statement The system pauses at the following prompt Select type of switch 1 NEAX 2 ROLM 3 MITEL 4 NORTHERN 5 QUIT Enter Selection 6 Enter 1 to select NEAX You receive the following confirmation message Confirm You selected option 1 y n 7 Enter y to select yes The installation continues The system pauses when you see th...

Page 57: ...2 December 1995 5 5 Load the SID Software Figure 5 2 Switch Link Administration Screen with System Defaults 11 Use Table 5 1 to enter the correct values in each field on the Switch Link Administration screen ...

Page 58: ... card in the INTUITY system is connected to the integration device Setting Press F2 to choose from a menu of available ports Settings are in the format dev ttysax where x is a letter a h representing a port on the circuit card from right to left AT T recommends that you use dev ttysaa as the serial port Baud rate Indicates the rate at which the SID and the INTUITY system communicate Setting A baud...

Page 59: ...on screen 14 Press F6 again You see several messages indicating that the installation is still running When the installation process finishes you see the following messages Installation of INTUITY SID Integration Package sid was successful Insert a diskette into Floppy Drive 1 Type go when ready or q to quit default go 15 Remove Disk 2 of 2 from the floppy drive 16 Enter q to quit The Software Ins...

Page 60: ... restarted When the process finishes you see the following message Startup of the Voice System is complete Press ENTER to continue 2 Press You see the System Control menu 3 Press until you see the INTUITY Administration menu Turn on Transfer Feature After you install the NEAX software and restart the voice system you need to turn on the transfer feature in INTUITY AUDIX For this procedure see INTU...

Page 61: ...em for integration with the NEAX switch To integrate with the NEAX switch the INTUITY system needs to know specific information about how the integration is set up such as the serial port and baud rate being used To administer the INTUITY system you must complete the following screens Switch Link Administration screen System Translation screen ...

Page 62: ...e administered You need to change the default settings on this screen Use the following procedure to change the settings 1 Login as craft 2 Press to accept the AT386 default You see the INTUITY Administration menu as shown in Figure 6 1 Figure 6 1 INTUITY Main Menu 3 Select Switch Interface Administration from the INTUITY Main Menu After you select the option you see the Switch Interface Administr...

Page 63: ...dministration Menu 4 Select Switch Link Administration from the menu After you select the option you see the Switch Link Administration screen as shown in Figure 6 3 Figure 6 3 Switch Link Administration Screen 5 Use Table 6 1 to enter the correct values in each field on the Switch Link Administration screen ...

Page 64: ...circuit card in the INTUITY system is connected to the integration device Setting Press F2 to choose from a menu of available ports Settings are in the format dev ttysax where x is a letter a h representing a port on the circuit card from right to left AT T recommends that you use dev ttysaa as the serial port Baud rate Indicates the rate at which the SID and the INTUITY system communicate Setting...

Page 65: ...Figure 6 4 The message tells you that the serial port was registered successfully and that you need to stop and restart the voice system Figure 6 4 Switch Link Administration Confirmation Message 7 Press F6 until you see the INTUITY Administration menu as shown in the Figure 6 1 8 Proceed to the next section Stopping and Restarting the Voice System SAVE CANCEL ...

Page 66: ... pauses until all calls in progress disconnect During the pause you see a series of messages When all calls have disconnected you receive the following message The Voice System has stopped Press ENTER to continue 3 Press The system returns you to the System Control menu 4 Select Start Voice System from the System Control menu After you select the option you receive a message indicating that the vo...

Page 67: ...ng at the INTUITY Administration menu shown in Figure 6 1 select the following series of menu options After you select the System Translation option you see the System Translation screen as shown in Figure 6 5 Figure 6 5 System Translation Screen 2 Use Table 6 2 to enter the correct values in each field on the Switch Link Administration screen System Translation Switch Interface Administration ...

Page 68: ... in the address range Setting Enter a number from 3 to 10 Address Ranges first Address Ranges last Address Ranges public network number The fields indicate the first and last extension number in the address range and the public network number Setting Address ranges are obtained from the switch You can have up to 8 address ranges one for each public network number These ranges cannot overlap The nu...

Page 69: ...After you press the key you see the Command Output screen as shown in Figure 6 6 The message indicates that the fields were updated successfully Figure 6 6 Command Output Screen 4 Press F6 until you return to the INTUITY Administration menu You have completed the procedure required on the INTUITY System SAVE CANCEL ...

Page 70: ...6 10 Issue 2 December 1995 Administering the INTUITY System for the NEAX Integration ...

Page 71: ...integrate the NEAX 2400 switch with an INTUITY System If you require more information for any screens or processes not explained in this chapter refer to the documentation supplied with your switch for more information As you administer the switch you must perform the following processes Administer analog voice mail ports Assign voice mail ports to a UCD group switch group Configure the Message Ce...

Page 72: ... work properly on the NEAX 2400 with software version 4200 due to limitations in the NEAX 2400 switch Use the following instructions to administer the analog lines for the voice mail ports 1 Log on to the NEAX 2400 Maintenance and Administration Terminal MAT For NEAX 2400 MAT logon instructions contact your system administrator 2 After you log on to the MAT you see the 2400 Maintenance Command MEN...

Page 73: ...01 4 DSTN Display of Station Data CM01 5 AKYD Assignment of Key Data for Dterm CM01 6 ASHP Assignment of Station Hunting Pilot CM01 7 RSHP Remove Station Hunting Pilot CM01 8 ASHC Assignment of Station Hunting Circularn CM01 9 RSHC Remove Station Hunting Circular CM01 10 ACPG Assignment of Call Pickup Group CM01 11 AISA Assignment of Individual Speed Calling Entry Area CM02 12 APHN Assignment of P...

Page 74: ...system enter 500 as the first extension 7 In the LENS Line Equipment Number field you see a default value of 00000 Enter the correct LENS After you press the cursor moves to the TEC field Contact your switch system administrator for the correct line equipment assignment 8 In the TEC Telephone Class field you see a default value of 1 Enter 3 in the field to permit dial pulse and push button functio...

Page 75: ... that the correct circuit card is in the correct slot and press After you press the cursor returns to the first field If you continue to assign station data commands to the same Line Package you receive a WRT message after entering the station information Enter Y to confirm the information After you press the cursor returns to the first field 13 Repeat steps 5 through 12 for each analog voice mail...

Page 76: ...s the call The examples in the previous section assigned extensions 500 501 502 and 503 to the analog voice mail ports 500 was assigned as the first port extension and is the target number The NEAX 2400 supports up to seven UCD groups with twenty members in each group The UCD groups do not automatically transfer calls to each other To connect the groups you must use the UCD Overflow feature Using ...

Page 77: ...rt extension After you enter the station number the cursor moves to the CNT field For example in the previous section a group of analog voice mail ports was assigned extensions 500 501 502 and 503 500 was the first extension assigned 4 In the CNT count field enter the number of extensions you need to include in the UCD group After you enter the count the cursor moves to the second STN field For ex...

Page 78: ...each UCD group If all the extensions in a UCD group are busy calls do not automatically transfer to the next group You must use the UCD Overflow feature to link the groups together By using the UCD Overflow feature an incoming call transfers from a busy UCD group to another UCD group If you plan to use an INTUITY System with more than 24 ports you must use the UCD overflow feature NOTE The NEAX 24...

Page 79: ...nsfer to when the first UCD group is busy Figure 7 5 use 1 6 In the STN B field enter the target number of the UCD group you want the system to transfer to when the first UCD group is busy Figure 7 5 uses 502 as the target number of the second group In the example when all stations in UCD group 500 are busy voice messaging traffic automatically overflows or transfers to the target number of the se...

Page 80: ...MCI port as a terminal Administer the Message Waiting Lamp You must administer the switch to assign Message Waiting Lamp MWL control to the MCI link Use the following instructions to administer the MCI link MWL parameters NOTE Do not change any information on any screen until you contact your NEAX 2400 switch administrator Few switches are identically configured The instructions in this section pr...

Page 81: ... option you see the Installation Commands menu as shown in Figure 7 6 Figure 7 6 Installation Commands Menu INSTALLATION COMMANDS 1 ASYD Assignment of System Data CM03 2 AUNT Assignment of Unit Data CM03 3 ASTD Assignment of State Translation Data CM03 4 ATCC Assignment Terminal Configuration Command CM03 5 ASMD Assignment Service Module Data CM03 6 MMNF Make Menu File CM02 ENTER MENU ITEM NO 1 ...

Page 82: ... effect the system timing MWL control effects the entire system 4 Enter 28 in the INDEX field System data SYS 1 which you specified in Step 3 uses 255 indexes to control a variety of system parameters Index 28 controls MWLs 5 Enter 20 in the DATA field The value of 20 works with the information you entered in SYS and INDEX to set MWL control to the MCI link 6 After entering the information press t...

Page 83: ...lation Commands menu shown in Figure 7 6 enter 1 to select the System Data option After you press you see the ASsignment Of Station Data screen as shown in Figure 7 8 Figure 7 8 Assignment of System Data Screen 2 Enter 1 in the SYS field to tell the switch that the parameter changes effect the entire system 3 Enter 29 in the INDEX field System data SYS 1 uses 255 indexes to control a variety of sy...

Page 84: ...n across from the port number One port is reserved for the MAT The example in Figure 7 8 uses port 1 Data 02 5 After entering the information press to exit the screen and return to the Installation Commands menu as shown in Figure 7 6 If you need more information for any of the screen fields or processes used in this section contact your switch administrator or consult the documentation supplied w...

Page 85: ... you press you see the Assignment of Station Data screen as shown in Figure 7 9 Figure 7 9 Assignment of System Data 2 Enter 1 in the SYS field to tell the switch that the parameter changes effect the entire system 3 Enter the index number in the INDEX field that corresponds to the port number you entered in the previous section Assign a Port for the Message Center Interface Link Use Table 7 2 to ...

Page 86: ...value of 117 showing that the MCI link was assigned port number 1 4 Enter 1 in the DATA field The number tells the switch that the port is a terminal and allows two way communication Assign the MCI Link to a UCD Group You must instruct the switch that the MCI link is associated with the UCD group you created in the previous section If you do not perform this step the switch does not communicate th...

Page 87: ... SYS field to tell the switch to associate the MCI link with a UCD group on a tenant by tenant basis 3 Enter 1 in the TN field You must use the same tenant value that you used to create the analog stations and UCD groups 4 Enter 6 in the INDEX field The value contains fields that allow the system to associate the MCI link with the UCD group or groups ENTER Assignment of System Data SYS 2 TN 1 SYS ...

Page 88: ...lue in the DATA field until you consult with your switch administrator This index contains other fields that control features not related to MCI 6 Enter 01 in the DATA field You have completed the NEAX 2400 MCI switch administration Proceed to Chapter 8 Switch Integration Device Administration to configure the switch integration device Current DATA value _________ ...

Page 89: ...administration information provided by the customer As you administer the SID configuration you must perform the following tasks Administer the basic parameters Number of voice mail ports Message desk number CPID pad string MWI pad string MWI feature Administer the extensions and logical terminal numbers Save and start the configuration Administer the serial data links Set the security level Chang...

Page 90: ... After you press the key you see the MCI MAIN MENU as shown in the following example 2 To set up the basic parameters for the MCI data link press on the SID keypad to select the SETUP option After you press the key you see the SETUP menu as shown in the following example 3 Press on the SID keypad to access the first in a series of eight PARAMS edit forms as shown in the following example 0 4 Enter...

Page 91: ... string number of 0000000 and move to the next basic parameter edit form the MWI FEATURE form as shown in the following example 10 Set the value for the message waiting feature as listed on worksheet A in Chapter 2 The SID defaults to Enable If you want to turn off the feature press the left or right arrow key to change the value to Disable 11 Press to confirm the information You have finished ent...

Page 92: ...e following example 2 Press to select Ports and access the chain of forms used to enter and edit extension and LTN information After you press the key you see the VM PORT form as shown in the following example The VM PORT0 form and the next series of forms link together The number of VM PORT0 forms linked together depends on the number you entered on the NUMBER OF VOICE MAIL PORTS form in the Basi...

Page 93: ...sing AutoFill 7 Repeat steps 4 through 6 until you have entered an LTN and an extension for each analog voice mail port 8 After you have entered valid LTNs and extensions for all forms press to return to the MCI MAIN MENU Using AutoFill If you use consecutive extension numbers numbers that increase by one the SID provides an AutoFill feature that automates the entry process Using AutoFill you ente...

Page 94: ...tension numbers 211 212 and 213 into the second third and fourth forms and returns you to the VM PORT form If only part of your extensions are numbered consecutively you can still use the AutoFill feature Example You have a 12 port system The five extension numbers from 100 to 104 are consecutive After extension 104 your extensions skip to 200 and continue consecutively to 206 To use the AutoFill ...

Page 95: ...ress the key and return to the MAIN MENU the SID checks the current configuration against the information you entered Because you made changes to the configuration the SID places the following prompt on the screen 3 Press to select Yes and save your configuration changes After you press the key the SID saves the information you entered and shows the following message on the screen 4 After a short ...

Page 96: ...cument Continue to the procedure in the next section Administer Serial Data Links Administer Serial Data Links The SID assigns default configurations to both the MCI and SMDI communication ports You need to check the SID to make sure the defaults are set correctly and match the requirements of your integration The SID sets the defaults shown in Table 8 1 for the serial data links SMDI Idle SMDI MW...

Page 97: ...following example 4 Enter the menu item number of the serial data link you need to edit When you select MCI or Centrex SMDI from the menu you access four edit forms Use the forms to set the serial data to the values your application requires For example press on the keypad NOTE Both the MCI and Centrex edit forms appear the same except for the edit form name The MCI forms were chosen only as an ex...

Page 98: ...ve to the next form After you press enter you see the PARITY form as shown in the following example 8 To change the default parity value shown in the field press the left or right arrow key to toggle through the optional values Stop pressing the arrow keys when you find the parity value you want to use 9 After you select a parity press to confirm your choice and move to the next form After you pre...

Page 99: ...rs Time and date LCD contrast setting Use the instructions in this section to change the two system parameters Setting the Date and Time Set the date and time when you install your SID system so error log messages are properly timestamped Although the date and time are set at the factory you may need to change the time to correct differences in time zones Follow the instructions below to set the d...

Page 100: ...D has a contrast adjustment edit form that you use to adjust the screen Follow the instructions below to adjust the LCD contrast 1 Press to access the MCI MAIN MENU 2 Press to access the SYSTEM TOOLS menu After you press the key you see the SYSTEM TOOLS menu as shown in the following example 3 Press to access the CONTRAST form After you press the key you see the CONTRAST form as shown in the follo...

Page 101: ...es the size of the buffer Enhanced MWL handling insures that only a single entry in the MWL queue is used for a specific subscriber which reduces the queue loading For example an INTUITY System receives three MWL requests in rapid succession The first turns on John Smith s lamp the second turns off J Doe s lamp and the third turns on John Smith s lamp Each is a valid request and each is queued for...

Page 102: ...he lowest security level The only options available to level 0 are the ability to view integration activities change the contrast on the LCD display see the software version level and log in to other access levels The SID normally operates at level 0 and you do not need a password to access level 0 Access Level 1 The second security level Level 1 allows you to access all level 0 features and all o...

Page 103: ... the MAIN menu as shown in the following example 2 Press to select the UTILS menu as shown in the following example 3 Press to select the LOGIN form as shown in the following example 4 Press the arrow keys to change the access level to 0 5 Press to save the change The SID immediately updates your security level To log in to level 1 use the instructions above to access the LOGIN form Use the arrow ...

Page 104: ...8 16 Issue 2 December 1995 Switch Integration Device Administration ...

Page 105: ...tuity MAP 40 Hardware Installation 585 310 138 Intuity MAP 100 Hardware Installation 585 310 139 Intuity Software Installation 585 310 140 The installation documents explain when you must use the instructions in this chapter If you have not performed the tasks in the installation documents complete the tasks now This chapter explains how to administer the switch to perform acceptance tests for the...

Page 106: ...se for acceptance tests Use the test subscribers listed in Intuiy New System Planning 585 310 603 Administer the Test Subscribers By forwarding a subscriber extension to the main extension of the Uniformed Caller Distribution UCD group the switch sends call information over the MCI link to the SID The SID converts and sends the information to the INTUITY System A call forwarded from the switch to ...

Page 107: ...tions Task 2 Forward Calls for Busy Conditions Use this feature to forward a call when the extension is busy When the switch attempts to send a call and finds a busy extension the switch transfers the call to the INTUITY System NOTE The subscriber s service feature class must contain call forward busy SFI 9 Dterm sets may have a function key for forward on busy FKY 1 Use the following instructions...

Page 108: ...cess code or press the function key for forward all calls After you perform the action you hear a second dial tone NOTE If you do not know the access code or the function key for forward all calls contact your switch administrator The switch administrator sets the codes and function keys during the initial setup of the switch 3 Dial the main extension of the UCD group to forward all calls to integ...

Page 109: ...m the cut to service process you must perform the following Cutting to service on the NEAX 2400 MCI switch is a phone based task A procedure must be performed at each subscriber telephone to administer the extension on the switch Although each telephone only requires administration once the process may require a large amount of time if you have a large subscriber base Instead of having the system ...

Page 110: ... being answered the call transfers to the UCD group assigned to the INTUITY System NOTE The subscriber s service feature class must contain call forward RNA SFI 8 Dterm sets may have a function key for forward RNA FKY 22 For a station transferred blindly to a ring no answer station the recall timer takes priority over forward RNA A call transferred to a busy extension transfers back to the station...

Page 111: ...9 Dterm sets may have a function key for forward on busy FKY 1 Use the following instructions to forward a busy call 1 Using the subscriber telephone lift the handset and listen for the dial tone 2 Dial the access code or press the function key for forward on busy After you perform the action you hear a second dial tone NOTE If you do not know the access code or the function key for forward on bus...

Page 112: ...action you hear a second dial tone NOTE If you do not know the access code or the function key for forward all calls contact your switch administrator The switch administrator sets the codes and function keys during the initial setup of the switch 3 Dial the main extension of the UCD group administered for INTUITY System service You created the UCD main extension during the switch administration p...

Page 113: ...t problems that may occur with an INTUITY System integrated with the NEAX 2400 MCI switch The problems outlined in this appendix only refer to problems related to the integration device and processes If you do not find your problem in this appendix refer to INTUITY Platform Administration and Maintenance 585 310 534 for more information ...

Page 114: ...ssible Reason You may need to adjust the LCD contrast Remedy Refer to Chapter 8 Switch Integration Device Administration for instructions on adjusting the LCD contrast Possible Reason The cables between the SID and the INTUITY System may not be connected correctly Remedy Refer to Chapter 4 Hardware Installation and check the cable connections Possible Reason The INTUITY System may not be administe...

Page 115: ... the system using Chapter 6 of this document Possible Reason The packet format and MWL codes are set incorrectly on the switch Remedy Refer to Chapter 7 NEAX 2400 Switch Administration and set the information correctly Possible Reason The SMDI cable between the INTUITY System and the SID may be defective Remedy Replace the cable Possible Reason The RS 232 MCI cable may be defective Remedy Replace ...

Page 116: ...guring the SMDI link Possible Reason The SMDI cable may be defective Remedy Replace the cable Refer to Chapter 4 Hardware Installation for instructions on connecting the SMDI cable Possible Reason The SMDI cable is loose Remedy Tighten the SMDI cable connections Possible Reason The SMDI communications port baud rate parity and other settings are not correct Remedy Refer to Chapter 8 Switch Integra...

Page 117: ... section to log on to the SID and view the error logs 1 Press to access the MAIN MENU as shown in the following example 2 Press to select Logs After you press the key you see the LOGS menu as shown in the following example 0 3 Press to view the error logs After you press the key you see the an error log screen similar to the following example 0 NOTE Your error log screens may appear different than...

Page 118: ...Informational text that provides a brief description of the error In the example the SID wrote an informational message indicating that no packets had been received from the switch in the previous 60 seconds I A letter that indicates the error type and severity The error messages can be informational I warning W or error E types 01 12_12 34 The date and time rounded to the nearest minute that the ...

Page 119: ...7 System Startup I No action required 19 System Powerdown I No action required 20 VM Comm Error 5 E Check SMDI connection and parameters 21 VM Comm Error 50 E Check SMDI connection and parameters 22 Boot Error RTC E Set time and date 23 Boot Error SCC E 24 Boot Error LED E 25 Boot Error Modem E 26 Boot Error DPRAM E 27 Bad MWI Pkts 50 I Check SMDI connection and parameters 28 Bad MWI Pkts 5 I Chec...

Page 120: ...After you press the key you see the Logs menu as shown in the following example 0 3 Press to select Purge After you press the key you see the screen shown in the following example 0 4 Press to cancel the purge The SID save the error logs Press to erase the error logs The SID starts to record new error messages after you purge the old logs After the SID completes the purge you see the following mes...

Page 121: ...enu as shown in the following example 0 3 Press to select Clear After you press the key you see the Clear Setup screen as shown in the following example 0 4 Press to cancel the clear and return to the SETUP menu Press to restore the factory default settings When you clear your configuration you remove all global parameter information dial plan logical terminal number information and SMDI and MCI s...

Page 122: ...A 10 Issue 2 December 1995 ...

Page 123: ...cs mode Metrics mode Each mode shows you different information in a common screen layout A typical view mode appears as shown in the following example View modes remain on the screen constantly changing as calls and message waiting transactions are processed Use the information in this appendix to access and use the view modes SMDI MWI 0OP MWI 0000202 CPID MD0010001D 0000201 ...

Page 124: ...INTUITY System The view is set as the default display mode for a configured SID When the system first boots up and is idle the display appears as shown in the following example Use the following instructions to access the SMDI monitor mode 1 At the NEC Main Menu press to select the View option You see the following screen 2 Press to select the SMDI option and access the SMDI0 view screen as shown ...

Page 125: ...w monitor before configuring the SID the warning shown below appears on your screen You must first configure your system before you use the view modes CPID The bottom line of the display is reserved for calling party ID packets or information about the call that the INTUITY System is about to answer MD0010002 The number notifies the INTUITY System that the calling party information is specific to ...

Page 126: ...ge and the Integration Stopped message under the same circumstances as in the SMDI monitor mode Using Statistics Mode Use the following instructions to use the Statistics monitor mode 1 Access the View menu as described in the previous section 2 Press 3 Press to select the Statistics opt ion You see the following screen The screen updates continuously showing the total number of calls processed an...

Page 127: ...ance characteristics of your integrated system Clearing Statistical Information The SID accumulates data that supports the Statistics and Metrics views You may wish to purge the data to begin taking new measurements especially when you add subscribers to the system analog voice mail ports or change your usage habits To clear the data use the following instructions 1 Log into security level 1 For i...

Page 128: ...B 6 Issue 2 December 1995 ...

Page 129: ...o calls are made to the designated phone number both are forwarded to two free extensions in the hunt group Hunt groups are a commonly used switch feature Your switch probably has some hunt groups already assigned In order to configure a hunt group for calls being received by the INTUITY system you must 1 Administer your switch to create a hunt group for your INTUITY system 2 Have the switch ports...

Page 130: ...X application Retrieval from the Lodging Application 1 Administer on your switch an extension number not associated with a switch port These are often called phantom or dummy numbers This number becomes the Lodging message retrieval number for your system 2 Configure the Lodging message retrieval number so that the INTUITY hunt group covers all calls 3 Provide the Lodging message retrieval number ...

Page 131: ... F6 three times to exit to the Voice Equipment screen 5 If the phantom extension is to be accessed from outside your system assign the extension to a Direct Inward Dialing number 6 Provide the Lodging message retrieval number to your subscribers for the Lodging application Voice Mail Administration Voice mail is enabled when the switch sends a guest s call to a coverage path The following procedur...

Page 132: ...t Inward Dialing number 5 Provide the Lodging voice mail number to subscribers for the Lodging application Call Coverage Path A coverage path directs the switch to transfer unanswered calls to a hunt group to a service or to another extension When a call goes to coverage the switch forwards the called number to the INTUITY system The INTUITY system detects that the called number is administered as...

Page 133: ...ated switch administration and acceptance tests must be completed Some switching systems make it possible to group these extensions as a set allowing the coverage path to be changed simultaneously Most switching systems permit changing the coverage path for guest extensions one extension at a time You may use either method Gradual Cut to Service Using this cut to service strategy enter guests into...

Page 134: ...ging systems can confuse the guests Reasonable coverage options can be assigned to all guests at once administration can be modified for the few that have unusual requirements Cut to service as follows 1 Use INTUITY Lodging to administer the options that guests require 2 Make sure guests and attendants know when the change will take place and have some idea of how the new service operates 3 On you...

Page 135: ...bps bits per second BRI basic rate interface BSC binary synchronous communications BTU British thermal unit C CCA call classification analysis CDH call data handler process CELP code excited linear prediction CIC customer information center CICS customer information control system CNT count CO central office COIN central office implemented network COM1 serial communications port 1 COM2 serial comm...

Page 136: ...directory number DNIS dialed number identification service DSP digital signal processor DSU data service unit DTE data terminal equipment DTMF dual tone multifrequency DTR data terminal ready E EIA Electronic Industries Association ESD electrostatic discharge ESS electronic switching system EXT Extension F FACE framed access command environment FIFO first in first out FOOS facility out of service ...

Page 137: ...tes kHz kilohertz L LCD liquid crystal display LED light emitting diode LENS logical equipment number LTN logical terminal number LWC leave word calling M MANOOS manually out of service Mbyte megabyte one million bytes MCI Message Center Interface MD Message Desk MHz megahertz MMG multi module group modem modulator demodulator MPDM modular processor data module ms millisecond MT maintenance INTUIT...

Page 138: ...EN ringer equivalence number RMV remove RNA ring no answer ROM read only memory RSC route restriction class RTS request to send RTU right to use S SCSI small computer systems interface SID switch integration device SFC service feature class SFI service feature index SIMM single in line memory module SMDI simplified message desk interface SMSI simplified message service interface STN station STRC S...

Page 139: ...ass TN tenant number T R tip ring TRIP tip ring input process TSC AT T s Technical Services Center U UCD uniform call distribution UMG ultra module group UPS uninterruptible power supply V VM INTUITY AUDIX Voice Messaging VP voice platform INTUITY software component VR INTUITY Intro Voice Response VROP voice response output process ...

Page 140: ...Abbreviations ABB 6 Issue 2 December 1995 ...

Page 141: ...umber addressing can be selected with the A com mand adjunct A separate system closely integrated with a switch such as an INTUITY system or a call manage ment system CMS administration The process of setting up a system such as a switch or a voice messaging system to function as desired Options and defaults are normally set up translated by the system administrator or ser vice personnel administr...

Page 142: ...ced by start and stop bits and not by time See also synchronous communica tion asynchronous data unit ADU An electronic communications device that can extend data transmission over asynchronous lines more than 50 feet in length Recommended ADUs include Z3A1 or Z3A4 asynchronous transmission A form of serial communications where each transmitted character is bracketed with a start bit and one or tw...

Page 143: ...d if the active version is damaged corrupted or lost basic input output system BIOS A system that contains the buffers for sending information from a program to the actual hardware device the information should go to baud A unit of measurement that describes the speed of transferred information baud rate Transmission signaling speed basic call transfer A switchhook flash method used to send the IN...

Page 144: ...TUITY AUDIX feature that enables the system administrator and other designated users to send a voice mail message to all subscribers automatically BSC See binary synchronous communications buffer Memory used to compensate for time differences in transmission by temporarily storing data bulletin board An INTUITY AUDIX feature that allows a message to be played to callers who dial the extension Call...

Page 145: ...ion call vectoring A System 85 R2V4 Generic 2 and Generic 3 feature that uses a vector switch program allow ing a switch administrator to customize the behavior of calls sent to an automatic call distribution ACD group card cage An area within the INTUITY hardware platform that contains and secures all of the standard and optional circuit cards used in the system cartridge tape drive A high capaci...

Page 146: ...d consists of the command name and options Also one or two key touch tones that control a voice mailbox activity or function configuration The particular combination of hardware and software components selected for a system includ ing external connections internal options and peripheral equipment controller circuit card A circuit card used on a computer system that controls its basic functionality...

Page 147: ...rom a source to a destination For example a phone line for data transmission data service unit DSU A device used to access digital data channels DATAPHONE II 2500 DSUs are synchronous data communications equipment DCE devices used for extended local INTUITY system connections The 2600 or 2700 series may also be used these are more expensive DSU options and support diagnostic testing and the DATAPH...

Page 148: ...munications protocol DCP A 64 Kbps digital data transmission code with a 160 Kbps bipolar bit stream divided into two information I channels and one signaling S channel digital networking A method of transferring voice mail messages between voice messaging systems in a digital for mat See also INTUITY AUDIX Digital Networking DIP switch See dual in line package switch direct memory access DMA A qu...

Page 149: ... Callers can only transfer to other extensions in the switch dial plan enhanced serial data interface A software and hardware controlled method used to store data on magnetic peripherals equipped unequipped The state of a networking channel that indicates whether INTUITY software has recognized it Devices must be equipped before they can be enabled made active See also enabled dis abled error mess...

Page 150: ...l information function Individual steps or procedures within a voice mailbox activity function key F key A key on a computer keyboard that performs a defined function when pressed The user inter face for the INTUITY system defines keys F1 through F8 G Generic 1 2 or 3 AT T switch system software releases Generic 1 Generic 3i and Generic 3s correspond to the new generation of System 75 based softwa...

Page 151: ...hone keypad to get a list of options See also on line help hertz Hz A measurement of frequency in cycles per second A hertz is one cycle per second host switch The switch directly connected to the INTUITY system over the data link Also the physical link connecting an INTUITY system to a distributed communications system DCS network hunt group A group of analog ports on a switch usually administere...

Page 152: ... AUDIX Digital Networking An INTUITY feature that allows customers to link together up to 500 remote INTUITY machines for a total of up to 500 000 remote subscribers See also digital networking I O address input output address IRQ See interrupt request ISDN See integrated services digital network isolating data interface IDI A synchronous full duplex data device used for cable connections between ...

Page 153: ... liquid crystal display LCD The 10 character alphanumeric display that shows status of the system including alarms load To read software from external storage such as disk and place a copy in system memory local AUDIX machine The AUDIX system where a subscriber s voice mailbox is located All subscribers on this home machine are called local subscribers local installation A switch adjunct or periph...

Page 154: ...TY AUDIX subscribers mailboxes Categories include new unopened and old for the incoming mailbox and delivered accessed undelivered undeliverable not deliverable and file cabinet for the outgoing mailbox message delivery An optional INTUITY feature that permits subscribers to send recorded messages to any touch tone telephone as long as the telephone number is in the range of allowable numbers This...

Page 155: ...liverable message A voice mail message that could not be delivered after a specified number of attempts This usu ally means that the subscriber s mailbox is full O on line help An INTUITY feature that provides information about INTUITY user interface screens by pressing a predetermined key See also help operating system OS The set of programs that runs the hardware and interprets software commands...

Page 156: ...on per pin number for a particular connector port A connection or link between two devices allowing information to travel to a desired location For example a switch port connects to an INTUITY voice port to allow a subscriber to leave a mes sage priority messaging An INTUITY AUDIX feature that allows some subscribers to send messages that are specially marked and preferentially presented to recipi...

Page 157: ...talled in a different location from the host switch or system remote network A network in which the systems are integrated with more than one switch remote service center An AT T or AT T certified organization that provides remote support to INTUITY customers Depending upon the terms of the maintenance contract your remote service center may be noti fied of all major and minor alarms and have the ...

Page 158: ...e voice mail messages are saved on disk before being automatically deleted from a subscriber s mailbox ringer equivalence number REN A number required in the United States for registering your telephone equipment with the phone company RTS See request to send S sales representative An AT T or AT T certified person who assists you in the purchasing planning and implementa tion of AT T equipment and...

Page 159: ...from high voltage surges that could be damaging to the phone system switch An automatic telephone exchange that allows the transmission of calls to and from the public tele phone network See also private branch exchange PBX switched access A connection made from one endpoint to another through switch port cards This allows the end point such as a terminal to be used for several applications switch...

Page 160: ...ounds when voice mail subscribers cannot use a regular touch tone generating voice terminal traffic The flow of attempts calls and messages across a telecommunications network translations Software assignments that tell a system what to expect on a certain voice port or the data link or how to handle incoming data They customize the INTUITY system and switch features for users troubleshoot The pro...

Page 161: ...idelines are based V vector A customized program in the switch for processing incoming calls voice link The INTUITY analog connection s to a call distribution group or hunt group of analog ports on the switch voice mail See voice message voice mailbox See mailbox voice message Digitized voice information stored by the INTUITY system on disk memory Also called voice mail voice port The IVC6 port th...

Page 162: ...Glossary GL 22 Issue 2 December 1995 W watt A unit of electrical power that is required to maintain a current of one amp under the pressure of one volt ...

Page 163: ...ables A25B cable 1 8 connections 4 9 MCI cable 1 8 Null cable 1 8 Y cable 1 8 call coverage path lodging switch administration C 4 Called party information B 3 Calling party identification pad string planning 3 3 Channels planning 3 4 Clear A 9 configuration A 9 statistical information B 5 COM2 4 9 commands Start Voice System 6 6 Comment 5 6 6 4 Comments to this book xv Configuration saving 8 7 CP...

Page 164: ... 8 4 8 5 assigning 8 4 planning 3 4 F Factory assembled systems 1 3 Fields CNT 7 7 DATA 7 12 7 16 7 18 INDEX 7 12 7 13 7 15 7 17 LENS 7 4 Line Equipment Number 7 4 MWI pad string 8 3 RSC 7 5 SFC 7 5 SID CPID pad string 8 3 MSG desk number 8 2 STN 7 4 7 7 STN A 7 9 STN B 7 9 SYS 7 12 7 13 7 15 7 17 TEC 7 4 tenant number 7 4 TN 7 7 7 17 TN A 7 9 TN B 7 9 Forms action 2 4 2 8 edit 2 4 2 5 help 2 8 cl...

Page 165: ... connection 4 9 SID 2 2 Link B connection 4 7 SID 2 2 Local devices 1 4 lodging call coverage path C 4 cut to service C 5 do not disturb feature C 5 hunt group administration C 1 message retrieval administration C 2 voice mail administration C 3 Logical terminal number planning 3 4 LTNs 8 4 assigning 8 4 planning 3 4 M Maintenance modem 4 2 MAP 100 Voice Processing Hardware Installation 9 1 MAP 40...

Page 166: ...re checklist 1 9 IMG 1 9 MMG 1 9 PA16LCQ analog ports 1 10 recall timer 1 10 SIM 1 9 UCD Overflow 3 2 UMG 1 9 wink 1 10 Null Cable 1 8 P PA 16LCQ 1 9 Parity MCI I O port 4 4 Password 8 15 phantom number lodging administration C 2 PKG check 7 5 Planning baud rate MCI 3 3 SMDI 3 4 calling party identification pad string 3 3 extensions 3 4 logical terminal number 3 4 message desk number 3 2 MWI featu...

Page 167: ...on 6 7 Security B 5 Security level 8 14 A 5 B 5 password 8 15 Serial data link 8 9 Centrex 8 9 MCI 8 9 SMDI 8 9 Serial port 5 6 6 4 Service Marks xiii services to called numbers field Intuity C 3 SID 1 1 administration 8 1 basic parameters 8 2 date 8 11 error logs A 1 A 5 viewing A 5 factory default settings A 9 forms 2 1 hardware 2 2 diagnostic lights 2 2 front panel 2 2 keypad 2 2 LCD display 2 ...

Page 168: ...oice mail extensions 7 6 forward target number 7 6 illustration 1 2 MCI group 7 16 UCD Overflow 3 2 7 6 UCD overflow administration 7 8 UMG 1 9 Uniform Call Distribution group 1 1 7 6 V Views B 1 MCI monitor mode B 4 metrics mode B 5 SMDI monitor mode B 2 statistics mode B 4 voice equipment screen C 3 voice mail administration lodging C 3 Voice mail ports 8 2 W Windows 2 8 wiring switch port for l...

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