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HOW STATE LAW RELATES TO THE WARRANTY
This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
FOR MORE INFORMATION, TELEPHONE 800-836-0655
NEC TECHNOLOGIES, INC.
1250 N. Arlington Heights Road, Suite 500
Itasca, Illinois 60143-1248
NOTE: all products returned to NECTECH for service MUST have prior approval. To speak with a Service Account Administrator(s) at NEC
Technologies call 800-836-0655.
SERVICE AND SUPPORT POLICIES
NEC Technologies is committed to providing the highest quality service and support for your Multisync
presentation monitor. A customer service group that is dedicated to the support of this product line is available
to provide a single point of contact for technical support, troubleshooting, service and repair issues.
Please address questions concerning the following subjects to the phone number listed below:
•
For technical support or any questions concerning the operation of this product.
Technical Assistance Center 800-366-5213
•
To arrange for on-site repair service during the warranty period or after the expiration.
•
For the location of your nearest authorized NEC service center.
•
To report a DOA product and verify its status for return authorization.
Service Account Administrator(s) 800-836-0655
Due to the size and weight of large screen presentation monitor products, it is preferable to solve problems on-site rather than to incur the
expense and risk of damage in return shipping. NEC's service policies and procedures make it an effortless as possible for you to receive
factory authorized and trained service of your location.
ON-SITE SERVICE/REPAIR POLICY
NEC offers on-site service and repair for all of our Multisync presentation monitor products of 29” and larger
screen size. Warranty repair is provided by our service authorized Visual Systems Division Dealers and network
of factory-trained independent service providers. If you are experiencing a problem with you monitor, please
contact the authorized NEC Visual Systems Division dealer from which it was purchased. If this is a reseller who
is unable to provide service, call the Service Account Administrator at 800-836-0655.
DOA POLICY
A product is considered DOA if it fails to function according to current published specifications because of
defects in NECTECH factory materials and/or workmanship during the first 30 days from the date of purchase
by the end user. After the 30-day period any defective product will be considered a warranty repair.
A product is NOT considered DOA is it is functional but the box is damaged or if it is missing contents such as
manuals, cables, etc.
NECTECH reserves the right to repair rather than replace any product.
ELIGIBILITY/RETURN FOR EXCHANGE PROCEDURE
If a product is suspected of being DOA, customers must call NECTECH VSD Technical Assistance Center. Our
representative will assist in making the product fully functional or verity it as a DOA.
VSD Technical Support l-800-366-5213
NEC technical support will provide a procedure for repair.
If the product is determined to be DOA, the Service Account Administrator will request the following information
in order to issue a material return authorization (MRA) number:
Product model number
Serial number
A complete description of problem
If approved, an MRA number and return address will be issued. All products to be returned must be shipped
freight pre-paid in its original carton to a designated NECTECH facility. The customer assumes the risk of loss.
The defective product must be received by NECTECH within 21 calendar days from the date the MRA was
issued.
Any questions concerning service and repair policies or procedures can also be addressed in writing to:
NEC Technologies
Visual Systems Division
Customer Service & Support
1250 North Arlington Heights Road
ltasca Illinois 60143
