E-65
Condition of your TravelCare Service Program
Enduser is requested to understand following condition of TravelCare Service Program and complete the neces-
sary information on the application sheet.
1. Service Options:
There are 3 types of "Service" available. Enduser has to understand following condition and is required to fill in
the Application Sheet.
1) Repair and Return:
The 'Faulty unit' is sent or collected from the customer. It is repaired and returned within 10 days to the
customer, excluding transport time.
There may have a case, repair and return can't be done by NEC Authorized Service Station, because of
shortage of spare parts due to same model is not sold in the territory.
2) Repair and Return with Loan: (This service is limited to some Service Stations)
This service is offered to the Enduser, who cannot wait until their unit is repaired.
The customer can borrow a unit for $200 up to 12 days. Customer then sends in inoperable unit to nearest
NEC Authorized Service Station for service. In order to prevent collection problem, Enduser is required to fill
in Application Sheet.
Enduser needs to confirm the availability of the Service to NEC Authorized Service Stations.
3) Loan Only:
For this service, NEC Authorized Service Station supplies the customer with a loan unit for US$200 up to 12
days. Customer keeps the inoperable unit and when customer returns home, customer arranges to have the
projector serviced in the home country.
2. Warranty Exclusions:
This program does not apply if the Projector's serial number has been defaced, modified or removed.
If, in the judgement of NEC Authorized Service Station or its agent the defects or failures result from any cause
other than fair wear and tear or NEC neglect, or fault including the following without limitation:
1) Accidents, transportation, neglect, misuse, abuse, water, dust, smoke or default of or by the Customer its
employees or agents or any third party;
2) Failure or fluctuation of electrical power, electrical circuitry, air conditioning, humidity control or other environ-
mental conditions such as use it in smoking area;
3) Any fault in the attachments or associated products or components (whether or not supplied by NEC or its
agents which do not form part of the Product covered by this warranty);
4) Any act of God, fire, flood, war, act of violence or any similar occurrence;
5) Any attempt by any person other than any person authorized by NEC to adjust, modify, repair, install or
service the product.
6) Any Cross-border charges such as, duty, insurance, tax etc.
3. Charges for Warranty Exclusions and Out of Warranty Case:
In case faulty unit is under warranty exclusions case or under Out of Warranty period, NEC Authorized Service
Station will Inform estimation of actual service cost to the Enduser with reason.
4. Dead on Arrival (DOA):
Enduser must take this issue up with their original supplier in the country of purchase.
NEC Authorized Service Station will repair the DOA unit as a Warranty repair, but will not exchange DOA unit
with new units.
9. APPENDIX
