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5-17

Problem Solving

Hard Disk Drive Activity LED Does Not Light

If you have installed one or more hard disk drives in
your system, check the following:

■

Are the power and signal cables to the hard disk
drive properly installed?

■

Is the optional disk controller board fully seated in
the system board connector?

■

Are all relevant switches and jumpers on the hard
disk drive and controller board set correctly?

■

Are the jumpers on the system board set correctly?

■

Is the hard disk controller properly configured in
the RCU?

■

Is the hard disk activity LED cable connector
plugged into the optional controller board, if
present?

If you received error messages, refer to the Error
Messages section for information about error messages.

If you did not receive error messages, run the RCU to
make sure that the hard disk drive is configured with
the correct parameters. For information about running
the RCU, refer to the Configuring Your System chapter.

If the problem persists, there may be a problem with
the hard disk drive, the optional controller board,
system board, drive signal cable, or LED connector.
Contact your service representative for assistance.

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Summary of Contents for LE2200

Page 1: ... Server LE2200 U s e r s G u i d e ...

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Page 3: ... Server LE2200 U s e r s G u i d e ...

Page 4: ...ontract or subcontract PB NEC Corporation 1 Packard Bell Way Sacramento CA 95828 U S A REVIEW DRAFT 2 97 Copyright 1997 1998 Packard Bell NEC Inc Trademarks Adaptec is a registered trademark of Adaptec Corporation INTEL is a registered trademark of Intel Corporation Mylex is a trademark of Mylex Corporation MS DOS is a registered trademark of Microsoft Inc Pentium is a registered trademark of Inte...

Page 5: ...rated for 250 VAC 10 amp minimum and must display an international agency approval marking The cord must be suitable for use in the end user country Consult your dealer or the local electrical authorities if you are unsure of the type of power cord to use in your country The voltage change occurs via a switch in the power supply Warning Under no circumstances should the user attempt to disassemble...

Page 6: ...Bill Graham ...

Page 7: ... or cool to room temperature before using it Keep the system away from magnetic forces Keep the system dry Do not wash the system with a wet cloth or pour fluid into it Protect the system from being bumped or dropped Check the system for condensation If condensation exists allow it to evaporate before powering on the system Keep the system away from dust sand and dirt ...

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Page 9: ...s Chapter 1 Introduction Chapter 2 Features Chapter 3 Configuring Your System Chapter 4 Upgrades and Options Chapter 5 Problem Solving Appendix A Cabling Appendix B Memory Configurations Glossary Equipment Log ...

Page 10: ...Bill Graham ...

Page 11: ...Chapter 1 Introduction Contents Organization 1 Notational Conventions 3 ...

Page 12: ...Bill Graham ...

Page 13: ...our System Tells you how to configure the system and provides instructions for running the Resource Configuration Utility RCU the BIOS Setup Utility and the SCSISelect Utility Chapter 3 also tells you how to configure system board jumpers to set specific operating parameters Chapter 4 Upgrades and Options Provides you with instructions for upgrading your system with optional memory options cards a...

Page 14: ...ns Defines the allowable memory configurations for your system Glossary Defines the standard acronyms and technical terms used in this manual Equipment Log Provides you with a sample equipment log for documenting the system configuration and updates ...

Page 15: ...terchangeably used as RETURN and CARRIAGE RETURN CTRL ALT Two or three key names separated by plus sign s indicate multiple key entries For example CTRL ALT DEL means hold down the CTRL and ALT keys and press the DEL key The special notices listed below are used throughout this manual to emphasize specific information Warning Warning indicates a hazard that can cause serious personal injury or dea...

Page 16: ...ntial to damage equipment or data is present if the user does not take the necessary precautions recommended by the Notice Note Notes are used to identify or amplify a point to the reader A Note may be used to emphasize a recommended sequence of steps ...

Page 17: ...Chapter 2 Features Contents Overview 1 System Chassis 3 System Board Features 4 ...

Page 18: ...Bill Graham ...

Page 19: ... compute performance memory capacity and integrated I O provides a high performance environment for many applications including network servers multi user systems and computer aided design computer aided engineering CAD CAE applications As application requirements increase you can expand your server with additional memory add in boards and peripheral devices tape and hard disk drives Figure 2 1 Sy...

Page 20: ...h a bridge to expansion bus I O On board IDE controller On board ultra wide SCSI and fast narrow SCSI controllers 6 integrated I O expansion slots three ISA two PCI and one combo Up to 512MB of ECC memory using 128MB DIMMS Minimum configuration is 32MB of memory using a 32MB DIMM Integrated CD ROM and 1 44MB diskette Four hard disk expansion bays Three removable media expansion bays ...

Page 21: ...4 MB 3 5 diskette drive C Fan D Speaker E System board F Power supply behind 3 5 disk drive bay G 3 5 disk drive bays H Security Loop Each system contains the following major components Power Supply The 300 watt power supply is switch selectable for 115 or 230 Vac at an operating frequency of 50 60 Hz It is designed to comply with existing emissions standards and provides sufficient power for a fu...

Page 22: ...ve The system includes a 5 25 IDE CD ROM drive installed in the top slot of the front panel bays Diskette Drive The system includes a 3 5 diskette drive installed in a front panel bay The drive supports 720 KB and 1 44 MB diskette media Security Loop To physically lock the system insert a padlock not shipped with the system through the metal loop on the rear of the chassis System Board Features Ea...

Page 23: ... C PCI expansion slots N CPU 2 optional D RAID connector reserved O Voltage Module 2 optional E Optional Video DRAM sockets 2 P Voltage Module 1 F I O riser board connector Q CPU 1 G Configuration jumpers R Speaker connector H DIMM Sockets 4 S Fan connector I IDE connector T Real time clock battery J Wide SCSI connector U Non volatile memory K Narrow SCSI connector V Reserved ...

Page 24: ...configuration includes 32 MB of system memory 4 DIMM sockets allow for system memory expansion to 512 MB ECC generation checking is provided for detection and correction of memory errors I O Expansion Slots The server s expansion capabilities meet the needs of file and application servers for high performance I O by providing a combination of PCI local bus and ISA connectors The system board offer...

Page 25: ... also have been incorporated to meet vital server needs IDE Controller The system includes an IDE interface controller on the system board Figure 2 3 I supporting a master and slave device This provides support for the internally mounted CD ROM master device and an optional slave device not IDE hard disk drives SCSI Controllers The system includes two onboard SCSI controllers providing both ultra ...

Page 26: ...ors at 640x480 and 800x600 resolutions 64K colors at 1024x768 resolutions and 256 colors at 1280x1024 resolutions Note SVGA drivers may be required to use the high performance video modes Peripheral Controller The advanced integrated peripheral controller supports 2 serial ports and one parallel port through the I O riser board Figure 2 3 F The advanced integrated peripheral controller also suppor...

Page 27: ...lity 10 BIOS Setup Configuration Settings 11 Exiting BIOS Setup 16 Using the Utilities Diskette 16 Viewing the Event Log 18 SCSISelect Utility 19 Using the SCSISelect Utility 20 SCSISelect Configuration Settings 21 Exiting SCSISelect 22 Configuring the Optional RAID Controller 22 Configuring System Board Jumpers 24 Before You Begin 24 Moving System Board Jumpers 28 Updating the BIOS 29 Resetting t...

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Page 29: ... controller in your system or to perform a SCSI disk format or verify disk operation of these drives If your system has been factory configured the RCU BIOS Setup or SCSISelect utilities do not need to be run unless you want to change the password or security features add option boards or devices or upgrade your system board There are some system configuration parameters that are set by jumpers on...

Page 30: ...ed to the RCU configuration to reserve the resources required by the ISA boards After you add options using the RCU the system automatically configures and initializes them during system initialization at boot up The RCU stores the configuration information in the non volatile memory on your system When you exit the RCU the configuration information is written to non volatile memory The RCU also m...

Page 31: ...diskette you must make it bootable 1 Power on the system 2 If the diskette drive is disabled enable it using the BIOS Setup utility explained later in this chapter Specify the correct type of diskette drive 3 Using the EXPRESSBUILDER CD ROM create the RCU diskette Note that the CD ROM refers to the RCU as the SCU Note Perform Step 4 of this procedure the first time you use the RCU diskette This st...

Page 32: ... and changing the time that the computer uses Maintain system configuration diskette Enables viewing and changing Configuration CFG files and System Configuration Information SCI files Exit from this utility Exits from the RCU 6 Select Learn about configuring your computer from the RCU Main Menu and press ENTER if you need information on system configuration Read through the information and press ...

Page 33: ... allows printing of a configuration report Step 5 Save and Exit Allows you to save your configuration and exits to the operating system You can also exit without saving 10 Select Step 3 to view your systems configuration settings The normal default RCU settings are shown in Table 3 3 RCU Command Line Parameters There are RCU options that can be enabled by starting the RCU from the command line wit...

Page 34: ...ressing F6 at this point allows you to edit any of the parameters resources IRQs DMAs I O ports or memory Table 3 3 RCU Configurations MAIN MENU NORMAL SETTING YOUR CONFIGURATION System Board Mouse Controller Enabled RS 232 COMM Port 1 PORT 3F8h 3FFh IRQ 4 RS 232 COMM Port 2 PORT 2F8h 2FFh IRQ 3 Parallel Port PORT 378h 37Fh IRQ 7 IDE Controller Enabled Floppy Controller Enabled SLOT 1 PCI Ethernet...

Page 35: ...s not the actual slot it can be moved by using the F7 function key Notice IRQ levels DMA channels I O port addresses and memory addresses defined using this procedure should reflect the same settings defined by supplied jumpers and or configuration documents 1 Insert the RCU diskette into drive A and power on the system The system boots up using the RCU diskette 2 The RCU Main Menu shown in Table ...

Page 36: ...lect the resources used by the new ISA board Table 3 4 provides a place for you to record the configuration you assign to the board 10 Press F10 when you are finished selecting the resources used by the new ISA board 11 The View Current Settings screen is displayed Press ENTER to save the current settings 12 The Add confirmation screen is displayed Review the manufacturer s comments and press ENTE...

Page 37: ...arked with an arrow indicate that the boards in your system may have jumpers and switches that you must physically verify or that a software statement with additional information about the board is provided Select Done by pressing F10 Note If the ISA board you are adding to the configuration does not have switches jumpers software statements or connection information an Information message appears...

Page 38: ...rm the following procedure 1 Power on or reboot the system BIOS displays the following Press F2 to enter SETUP 2 Press F2 The BIOS Setup Utility starts and the Main Menu is displayed The menu bar at the top of the Main Menu lists the following selections Menu Use Main Use this menu for basic system configuration Advanced Use this menu for setting the Advanced Features available on your system Secu...

Page 39: ...cursor up and down The cursor moves only to the settings that you can change TAB or SHIFT TAB Cycle cursor up and down HOME or END Move cursor to top or bottom of window PAGE UP or PAGE DOWN Move cursor to next or previous page F5 or Select the previous value for the field F6 or or SPACE Select the next value for the field F9 Load default configuration values for this menu F10 Load previous config...

Page 40: ... indicates the type of diskette drive installed Not Installed IDE Adapter 0 Master CD ROM IDE Adapter 0 Slave None Video System VGA Memory Cache Press ENTER for menu Memory Cache Enabled Cache System BIOS Area Write Protect Cache Video BIOS Area Write Protect Cache Base 0 512K Write Back Cache Base 512K 640K Write Back CacheExtended Memory Area Write Back Cache Memory Regions Cache C800 CBFF Uncac...

Page 41: ... Errors Enabled Floppy Check Disabled Numlock Press ENTER for menu On Numlock On Key Click Disabled Key Board auto repeat rate 30 sec Key Board auto repeat delay sec Base Memory 640 KB Extended Memory 127 MB ADVANCED MENU Integrated Peripherals Press ENTER for menu Serial Port 1 3F8 IRQ 4 Serial Port 2 2F8 IRQ 3 Parallel Port 378 IRQ 7 Parallel Mode Bi directional Diskette Controller Enabled IDE A...

Page 42: ...s ENTER Memory Configuration Message Enabled Memory Warning POST Error Enabled CPU Reconfiguration Press ENTER for menu CPU Reconfigure Enabled CPU 1 Status Normal CPU 2 Status None Clear CPU Errors Press ENTER CPU Error Pause Enable SMB Configuration Press ENTER for menu ITF Monitoring Observation OptROM END Boot Monitoring Disabled Boot Monitoring timeout period 5 Advanced Chipset Control Press ...

Page 43: ...Press ENTER Password on boot Disabled Diskette Write Normal Diskette access Supervisor System backup reminder Disabled Execute User ROM Disabled Allow SCSI Select Enabled Power Switch Mask Unmasked SERVER MENU Thermal Sensor Press ENTER for menu Thermal Sensor Enabled Upper Limit 55 Lower Limit 7 ESM ASIC Interrupt IRQ 13 SMI Enabled Event Log Initialization Disabled Clear Event Log No Console Red...

Page 44: ...ll Setup menus Useful if BIOS detects a problem with the values stored in CMOS Load Previous Values Reverts to previously saved values if the new values have not been saved to CMOS Save Changes Stores the current selections without exiting the Setup program Using the Utilities Diskette The utilities diskette contains the SCSISelect Utility and an Event Log Reader Utility Note Because of license re...

Page 45: ... system with the Utilities diskette in Drive A 4 The MS DOS Startup Menu displays See Table 3 6 Table 3 6 MS DOS Startup Menu MENU OPTIONS DESCRIPTION 1 Read the System Event Log Executes the Log Display Utility which displays any events stored in the system log area 2 Execute AIC 78xx SCSISelect Utility Loads the SCSISelect Utility and displays the current configurations 3 Exit to DOS Exits Utili...

Page 46: ... displays See Table 3 6 4 Select 1 Read the System Event Log from the MS DOS Startup Menu 5 The System Event Log Utility starts The System Event Log Utility screen is displayed The following screen choices are available SCREEN DESCRIPTION File Saves the Event Log and System information to a file ElogInfo Displays Event Log information such as date time and number of times the log was erased major ...

Page 47: ...ct utility to Change the SCSI host adapters default values Check and or change SCSI device settings for a particular device Change the maximum SCSI bus transfer rate Perform low level formatting on SCSI disk devices Perform verify operations on SCSI disk devices When disabling access to the SCSISelect Utility the SCSISelect utility should be used in conjunction with the BIOS Setup utility Changing...

Page 48: ...mber of each adapter When the selection menu appears select the channel you wish to configure as follows Bus Device Selected SCSI Adapter 00 08h AIC7880 00 0Bh AIC7860 3 Once you select the adapter the following screen is displayed SCREEN DESCRIPTION Configure View Host Adapter Settings Configure host adapter and device settings SCSI Disk Utilities The utility scans the SCSI bus for SCSI devices r...

Page 49: ...se settings Table 3 7 SCSISelect Setup Configurations OPTION RECOMMENDED SETTING OR DISPLAY ONLY YOUR CONFIGURATION SCSI Bus Interface Definitions Host Adapter SCSI ID 7 SCSI Parity Checking Enabled Host Adapter SCSI Termination Enabled Additional Options Boot Device Options Press ENTER for menu Boot Target ID 0 Boot LUN Number 0 SCSI Device Configuration Press ENTER for menu Initiate Sync Negotia...

Page 50: ... installed Exiting SCSISelect To exit SCSISelect press ESC until a message prompts you to exit if you changed any settings you are prompted to save the changes before you exit Configuring the Optional RAID Controller One of the options available for your system is the single channel DAC960 Redundant Array of Inexpensive Devices RAID Controller board which gives your system the added security of fa...

Page 51: ...STANDBY drive The standby replacement drive or hot spare is one of the most important features RAID provides to achieve automatic non stop service with a high degree of fault tolerance The DACCF utility is included with the RAID controller The DAC960 RAID controller supports various versions of RAID technology referred to as RAID levels To use any RAID level you must configure the RAID controller ...

Page 52: ...Global Array manager and DACCF utilities software that implement online RAID expansion MORE technology Configuring System Board Jumpers Before You Begin Only a qualified technical person should perform the procedures in this section Notice Electrostatic discharge ESD can damage the system board Modify the system board only at an ESD workstation Otherwise wear an antistatic wrist strap attached to ...

Page 53: ...Reserved FLASH Code CPU Speed Reserved A B J1A J1B J2A J2B J3A J4A J5A J6A J7A J3B J4B J5B J6B J7B CPU Speed 1 2 3 1 2 3 CPU Speed CPU Speed Reserved Model Type 1 2 3 J27 J26 J25 J29 Model Type 1 2 3 J52 Reserved 1 2 3 J28 Model Type 1 2 3 J54 Model Type 1 2 3 J53 Model Type J51 1 2 3 CPU 2 J50 1 2 3 CPU 1 J49 1 2 3 HD Activity J612 1 2 3 ...

Page 54: ...n speed of installed CPU CPU Speed J1A Used with jumpers at J2A J3A J4A J5B and J5B to set CPU speed Refer to Table 3 10 to set CPU speed Bus CP Freq 2 5 or 2 7 pins 1 2 Bus CP Freq 1 2 1 3 or 1 4 pins 2 3 Dependent on speed of installed CPU Reserved J7B Required on factory default 1 2 1 2 1 2 Reserved J6B Required on factory default 1 2 1 2 1 2 CPU Speed J5B Used with jumpers at J1A J2A J3A and J...

Page 55: ...alled CPU installed CPU NOT installed 1 2 2 3 2 3 Model Type J51 Used with jumpers at J4B J25 J26 J27 J29 J52 J53 and J54 to set server model type Required on factory default 2 3 2 3 2 3 Model Type J52 Used with jumpers at J4B J25 J26 J27 J29 J51 J53 and J54 to set server model type Required on factory default 1 2 1 2 1 2 Model Type J53 Used with jumpers at J4B J25 J26 J27 J29 J51 J52 and J54 to s...

Page 56: ...de 2 Check to ensure the system power cord is removed from the back of the system 3 Locate the position of the jumpers on the system board you are changing Refer to Figure 3 1 4 To change a jumper setting use a pair of needle nose pliers or your fingers to remove the jumper from its current location Position the jumper over the two pins for the desired setting and press it onto the pins Be careful...

Page 57: ...t values by pressing F2 to enter setup At the Exit Menu select GET DEFAULT VALUES 6 Clear the event log by selecting CLEAR EVENT LOG at the Server Menu Press space bar to change NO to YES and press ESC Select SAVE CHANGES EXIT and press ENTER to continue The system will reboot If the procedure fails perform the following steps and then retry the Update BIOS procedure 1 Turn off the system and remo...

Page 58: ...ns 1 2 6 Replace the panels and power on the system 7 Run the Setup Utility to configure your system Clearing and Changing the Password To clear and change the password 1 Power off the system and remove the panels as described in the Upgrades and Options chapter 2 Move the Password Clear jumper J2B to pins 2 3 see Figure 3 1 3 Power on the system and wait for POST to complete This automatically cl...

Page 59: ... 13 Installing DIMMs 14 Removing DIMMs 15 Option Boards 15 Installation Considerations 16 Controller Adapter Hardware Configurations 17 Installing an Option Board 19 Removing an Option Board 21 Hard Disk Drives 22 Installing an Internal SCSI Hard Disk Drive 23 Removing an Internal SCSI Hard Disk Drive 25 Front Panel 26 Removing the Front Panel 26 Installing the Front Panel 27 Removing EMI Shields ...

Page 60: ...Replacing the 3 5 Inch Diskette Drive 36 ...

Page 61: ...oper cooling and airflow always replace the side panel before powering on your system Contact your sales representative or dealer for a list of approved optional peripheral devices Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide some ESD protection by wearing an antistatic wrist strap attach to chassis ground when handling...

Page 62: ...liers Pen or pencil Utility knife ESD workstation or antistatic wrist strap recommended IC removal tool Equipment Log Use the equipment log form located at the end of this manual to record the model and serial number of your system all installed options and any other pertinent information specific to your system You will need this information when configuring your system ...

Page 63: ...all external devices Unplug the system power cord To remove the side panel 1 Power off the system and ensure it is disconnected from the ac wall outlet 2 The side panel on the left side of the system as viewed from the front is secured with three screws Remove the padlock if used and the screws Figure 4 1 1 securing the side panel Save the screws for reattaching the side panel 3 Put one hand on th...

Page 64: ...seated in their respective slots and that all interior cables are properly connected 3 Insert the metal tabs on the top and bottom of the side panel into their slots on the chassis Slide the side panel forward as far as it will go 4 Replace the three side panel retaining screws Figure 4 1 1 and install the padlock if used Note If your system is already set up plug the system back in reconnect the ...

Page 65: ...ear an antistatic wrist strap attached to chassis ground Installing Video Memory The base system includes two 512K video memory DRAM chips and two sockets on the system board If you add two additional 512K video memory DRAMs into the sockets shown in Figure 4 2 the base video memory size is increased from 1 MB to 2 MB Notice Observe static precautions Use an antistatic wrist strap 1 Power off the ...

Page 66: ...wn in Figure 4 3 Notice the dot on the chip This dot will assist you in correctly positioning the chip on the system board Caution Danger of explosion if battery is incorrectly replaced Replace only with same or equivalent type recommended by manufacturer Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists Do not expose the component to exces...

Page 67: ...tly pry up each end of the non volatile memory and pull it straight up out of its socket Figure 4 3 3 Orient the new chip over its socket so the dot is properly oriented Carefully insert the chip into its socket connectors 4 Press down on the chip until it is firmly seated in its socket 5 Replace the side panel and turn on the system 6 Run the BIOS SETUP and RCU to restore proper configuration set...

Page 68: ...This sign will assist you in correctly positioning the battery on the system board Caution Danger of explosion if battery is incorrectly replaced Replace only with same or equivalent type recommended by manufacturer Dispose of lithium batteries as required by local ordinance or as normal waste if no local ordinance exists Do not expose the component to excessive heat or fire Keep all batteries awa...

Page 69: ...et connectors and gently push the battery into the socket 5 Press down on the battery until it is firmly seated in its socket 6 Replace the side panel and turn on the system 7 Run the RCU to restore configuration settings to the real time clock Pentium II Processor The following subsections provide procedures for upgrading and configuring the processor in your system Topics covered include Adding ...

Page 70: ...ame type and speed as the processor shipped with your system Contact your sales representative Notice Installing a second processor that is of a different type than the first processor will result in system damage Do not touch or bend the processor s exposed pins Notice The voltage module for CPU 2 should not be installed in a mono processor system Figure 4 5 Optional Pentium II Processor Socket f...

Page 71: ...rminator card from the CPU 2 socket 3 Position the heat sink on the processor module and insert the heat sink clips that secure the heat sink to the processor 4 The processor module is keyed so it can only be inserted one way Position the processor over the CPU 2 socket on the board and press down evenly on the processor until the latches on both sides lock in place correctly Note Be sure the Pent...

Page 72: ...tatic wrist strap 2 Remove the processor module from the CPU 2 socket by pressing the release latches on either side of the module and pulling the module out of the mounting bracket 3 Remove the heat sink support pins from the heat sink support base and remove the heat sink base 4 Install a terminator card into the CPU 2 socket 5 Remove the CPU 2 voltage module 6 Move the CPU 2 jumper J50 from pin...

Page 73: ...kets are populated the system board supports a maximum of 512MB of memory with 128MB DIMMs A DIMM should be installed in the bottom J20 socket When you install additional DIMMs you must start with the first empty socket above DIMMs already installed When you remove DIMMs you must start with the first DIMM socket closest to the top edge of the system board Figure 4 6 Inserting Memory DIMMs A B C J2...

Page 74: ...m its antistatic package 3 DIMMs are keyed so they can only be inserted one way Position the DIMM over the socket on the board Figure 4 6 A and B The notches in the bottom edge of the DIMM mates with the raised bumps in the DIMM socket 4 Press down evenly on the DIMM until it seats correctly The white levers on the sockets are not tools to aid in the insertion only to keep the DIMM s in place and ...

Page 75: ...ge of the DIMM B away from the clips 4 Carefully lift the DIMM away from the socket and store it in an antistatic package 5 Repeat the above steps to remove the remaining DIMMs 6 Replace the side panel and turn on the system Option Boards This section describes how to install and remove ISA and PCI option boards The system board has three dedicated ISA bus expansion slots two dedicated PCI bus exp...

Page 76: ...Considerations Newer adapters designed for Plug and Play systems are automatically configured by the system without any user intervention Older ISA adapters must be manually configured as detailed below Once the manual configuration is complete the Plug and Play adapters are configured around the manually configured adapters without causing any resource conflicts ...

Page 77: ...See Figure 4 7 for PCI slot numbers On system power up and reboot BIOS initiates a scan sequence looking for Plug and Play option boards installed since the last power up or reboot The Plug and Play scan sequence is as follows First BIOS scans for any Plug and Play ISA option board installed in slots J3 J6 starting with slot J3 Second BIOS scans for any Plug and Play PCI option board installed in ...

Page 78: ...secondary controller non booting controller 2 For disk controllers plugged into slots and the onboard disk controllers the sequence for BIOS scanning to determine the primary Boot disk controller is ISA slots J3 through J6 PCI slot J11 Onboard 7880 SCSI PCI slots J10 Onboard 7860 SCSI PCI slot J9 It is recommended that the BIOS be disabled on all SCSI controllers except for the controller with the...

Page 79: ...ing the board only by the edges Do not touch the board components or the gold connectors 4 Record the option board serial number in the equipment log 5 Set any board jumpers or switches as described in the documentation that comes with the option board Note Refer to the documentation accompanying the option board for information on whether the board is to be installed in a PCI or ISA expansion slo...

Page 80: ...space that was occupied by the expansion slot cover 9 Reinstall the screw in the threaded hole Be sure to push the bracket slot up against the screw before you tighten it If this is not done the bracket may interfere with an adjacent bracket 10 If you have installed a SCSI host adapter board go to Appendix A for procedures on cabling these boards into the system For all other boards continue with ...

Page 81: ...ket screw 4 Hold the board at each end and carefully rock it back and forth until the edge connectors pull free Make sure that you do not scrape the board against other components 5 Remove the board from the expansion slot and place it in an antistatic wrapper 6 If you are replacing a board go to Installing an Option Board earlier in this chapter otherwise continue 7 Install an expansion slot cove...

Page 82: ...r and devices Failure to install single ended SCSI drive types can result in electrical damage to the host adapter and the peripherals Notice The Terminator Enable jumper must be installed in the last hard disk drive of the daisy chain cabling top drive bay 1 SCSI ID 0 The SCSI terminators must be removed from all other drives Figure 4 9 3 5 Inch Drive Bay Locations A 1 2 3 4 SCSI ID ASSIGNMENT BA...

Page 83: ...tallation procedures that came with the device Notice If a drive bezel is installed it must be removed because it blocks the air flow around the drive Notice The Terminator Enable jumper must be installed in the last hard disk drive of the daisy chain cabling top drive bay 1 SCSI ID 0 The SCSI terminators must be removed from all other drives 4 Remove the screw holding the 3 5 inch drive bay to th...

Page 84: ...3 5 inch drive bay Insert the tabs into their slots on the chassis Slide the drive bay towards the bottom of the chassis until the tabs hit their stops 10 Connect the signal and power cables to the drives as shown in Figure 4 11 Note All device power cables are labeled and must be installed in specific locations as shown in Figure 4 11 Also the hard drive cabling configuration may be different in ...

Page 85: ... free from the chassis Remove the drive bay from the chassis and place it on an antistatic surface 6 Remove the hard disk drive by removing the four screws that secure the drive to the drive bay Note There must be a drive in bay 1 with the Terminator Enable jumper installed 7 Replace the 3 5 inch drive bay Insert the tabs into their slots on the chassis Slide the drive bay towards the bottom of th...

Page 86: ...panels Removing the Front Panel 1 Power off the system and remove the side panel as described earlier in this chapter 2 Remove the screw securing the front panel to the chassis Figure 4 12 A 3 Squeeze the plastic tabs inside the front panel so they clear the chassis slots Figure 4 12 B 4 Pull the left side of the panel out slightly until the power and reset buttons are free Slide the panel to the ...

Page 87: ... side of the chassis Figure 4 13 Squeeze the front panel and the chassis together along the left side so the tabs snap into their slots Replace and tighten the screw 2 Install the side panel as described earlier in this chapter 3 Power on the system as described earlier in this chapter Figure 4 13 Installing the Front Panel ...

Page 88: ... is released by pressing the tab on the left side of the shield to right Remove the EMI shield covering the bay into which you are installing a peripheral device Save the shield for reinstallation See Figure 4 14 A 4 Remove the screws and filler panel covering the bay into which you are installing a peripheral device Save the panel and screws for reinstallation See Figure 4 14 B Figure 4 14 EMI Sh...

Page 89: ...er device always installed Bay B IDE Tape slave device or 1st SCSI Tape SCSI address 2 Device must have the internal SCSI terminators installed Bay C 2nd SCSI Tape SCSI address 5 Device must have the internal SCSI terminators removed Bay D 1 44M floppy always installed Notice When using SCSI optional devices the system board internal SCSI termination resistors see Figure 4 7 must be removed and th...

Page 90: ...ff the system and remove the side panel as described earlier in this chapter 2 Remove the front panel as described earlier in this chapter Notice Observe static precautions Use an antistatic wrist strap 3 Remove the device from its protective wrapper and place it on an antistatic surface Record the drive model and serial number in the equipment log 4 Set any drive jumpers or switches before you in...

Page 91: ... clip C under each screw head 6 Attach a plastic snap in slide rail marked B B to the left side of the device D Install a grounding clip C under each screw head 7 Position the device so that the plastic slide rails on each side of the device engage the peripheral bay guide rails 8 Push the device into the bay until the slide rails lock in place Figure 4 15 Attaching Slide Rails to a Device B A D C...

Page 92: ...internal SCSI data cable This cable comes from J36 on the system board to the externally accessible bays and ends at the last SCSI device Do not confuse this cable with the 34 pin diskette drive cable which begins on J12 of the system board and ends at the diskette in bay D or the 40 pin IDE drive cable which begins on J38 of the system board and ends at the CD ROM in bay A 11 Ensure that the peri...

Page 93: ...he protruding plastic snap in rails Figure 4 17 C towards each other and carefully slide the device forward D 5 Each plastic snap in slide rail is attached to the device with two screws An EMI ESD grounding clip is installed under each of the screw heads 6 Remove and save the four screws four ground clips and two snap in slide rails from the device 7 Install an EMI Electromagnetic Interference shi...

Page 94: ...ier in this chapter Notice Observe static precautions Use an antistatic wrist strap 2 Disconnect the power cable and signal cable from the rear of the diskette drive Note the orientation of the red pin 1 cable 3 Remove the screw that secures the diskette carrier to the front bay Figure 4 18 4 Slide the diskette carrier back until the tabs hit their stops Pull the carrier away from the front bay an...

Page 95: ...4 35 Upgrades and Options Figure 4 18 Removing the Diskette Carrier Carrier Tabs Remove Drive Bay Screw Figure 4 19 Removing the Diskette Drive ...

Page 96: ...skette carrier into their slots on the bottom of the bay Slide the carrier forward until the screw hole in the bay and the hole in the carrier line up Insert the screw that secures the carrier to the front bay and tighten 5 Attach the power cable labeled PS9 and the signal cable to the rear of the diskette drive Ensure that the signal cable is properly oriented as noted during removal Note If the ...

Page 97: ...ubleshooting Guide 7 Specific Problems and Corrective Actions 12 Power LED Does Not Light 12 System Cooling Fans Do Not Rotate 13 No Characters Appear On Screen 14 Characters are Distorted or Incorrect 15 Incorrect Or No Beep Code 15 Floppy Disk Drive Activity LED Does Not Light 16 Hard Disk Drive Activity LED Does Not Light 17 Problems with Application Software 18 BIOS User s Information 19 Error...

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Page 99: ...ing checklists and procedural steps that help you isolate specific system problems The last section includes BIOS user information Warning The DC push button on off switch on the front panel does not turn off the system AC power Before doing the procedures in this chapter make sure that your system is powered off and unplug the AC power cord from the back of the chassis Failure to disconnect power...

Page 100: ...on Pushing the reset button clears the system memory restarts the POST and reloads the operating system Power off on Turning the power off and then on with the push button switch on the front panel has the same effect as pushing the reset button except that power is halted to all peripherals ...

Page 101: ... a NEMA 6 15R outlet 200 240 V ac Is the line voltage selector switch on the back of the power supply set to the correct input voltage See Setting the Line Voltage in the Setting Up Guide Is AC available at the wall outlet Is the power on off push button switch on the front panel in the ON position power on LED should be lit Are all cables correctly connected and secured Are all the PCI ISA option...

Page 102: ...the operating system properly loaded Refer to the operating system documentation Are all drivers properly installed For information about installing drivers refer to your network operating system configuration guide Are the configuration settings in Setup and the Resource Configuration Utility RCU correct For information about running these utilities refer to the Configuring Your System chapter If...

Page 103: ... work Obtain an authorized copy of the software If you are running the software from a floppy disk is it a good copy If you are running the software from a hard disk drive is the software correctly installed Were all necessary procedures followed and files installed Are the correct device drivers installed Is the software correctly configured for the system Are you using the software correctly Try...

Page 104: ...he problem recurs you may need to reformat the hard disk drive The drive the drive controller or the system board may be defective If the problems are intermittent there may be a loose cable dirt in the keyboard if keyboard input is incorrect a marginal power supply or other random component failures If you suspect that a transient voltage spike power outage or brownout might have occurred reload ...

Page 105: ...in case there is a problem with the display puts out a series of long and short beeps One short beep means the system passed POST Refer to the BIOS User s Information section in this chapter for a list of items to check for each error code and for an explanation of the error beep codes Troubleshooting Guide Use the following troubleshooting procedures to help you identify a problem These general p...

Page 106: ...monitor 2 Make sure the system power cord is plugged into a properly grounded AC outlet 3 Make sure your video display monitor and keyboard are correctly connected to the system Turn on the video monitor Set its brightness and contrast controls to at least two thirds of their maximum ranges refer to the documentation supplied with your video display monitor 4 If the operating system normally loads...

Page 107: ...r message and in case there is a problem with the display puts out a series of long and short beeps Write down any beep code emitted This information is useful to your service representative One short beep means the system passed POST Refer to the BIOS User s Information section in this chapter for a list of items to check for each error code and for an explanation of the error beep codes Table 5 ...

Page 108: ...tor Displays Error Note error press F1 to continue boot or F2 to enter Setup Refer to the section BIOS User s Information in this chapter To Enter Setup Use Setup utility before using Resource Configuration Utility RCU to configure entire system Setup changes specific options then writes to CMOS NVRAM Press F2 during initialization to run Setup If you do not press F2 the boot process continues POS...

Page 109: ...ette drive is installed does its activity indicator turn on briefly If not refer to Diskette Drive Activity Indicator Does Not Light in this chapter If there is a hard disk drive or SCSI devices installed in the system does the hard disk drive activity indicator turn on briefly If not refer to Hard Disk Drive Activity Indicator Does Not Light in this chapter Confirming Loading of the Operating Sys...

Page 110: ...beep pattern Floppy disk drive access LED does not light Hard disk drive access LED does not light The RCU does not boot Problems with application software Try the solutions in the order given If you cannot correct the problem contact your service representative for assistance Power LED Does Not Light Check the following Is the system operating normally If so the power LED is probably defective Ar...

Page 111: ...following Is AC power available at the wall outlet Is the system power cord properly connected to the system and the AC wall outlet Is the voltage switch setting correct for your line voltage Is the power connector for the cooling fan connected to the system board Is the front panel power on indicator lit Is the cable from the front panel board connected to the system board If the switches and con...

Page 112: ...er board perform the following 1 Verify that the video controller board is fully seated in the system board connector 2 Run the RCU to disable the onboard video controller 3 Reboot the system for changes to take effect If there are still no characters on the screen after you reboot the system contact your service representative or authorized dealer for assistance POST emits one long beep and two s...

Page 113: ...r it may be the incorrect type Contact your service representative for assistance Incorrect Or No Beep Code Check the following Is the speaker enabled Is the speaker cable connected to the system board If the system operates normally but there was no beep the speaker may be defective Verify that the speaker is enabled by running Setup For information about running Setup refer to the Configuring Yo...

Page 114: ...up If you are using the onboard floppy disk controller use Setup or the RCU to make sure that Onboard Floppy is set to Enabled Conversely to use an optional fixed floppy disk controller make sure that Onboard Floppy is set to Disabled For information about running Setup or the RCU refer to the Configuring Your System chapter If the problem persists there may be a problem with the floppy disk drive...

Page 115: ...disk controller properly configured in the RCU Is the hard disk activity LED cable connector plugged into the optional controller board if present If you received error messages refer to the Error Messages section for information about error messages If you did not receive error messages run the RCU to make sure that the hard disk drive is configured with the correct parameters For information abo...

Page 116: ... up and using the software Verify a different copy of the software to see if the problem is with the copy you are using Make sure all cables are installed correctly Verify that the system board jumpers are set correctly Refer to the Configuring Your System chapter for jumper settings If other software runs correctly on the system contact your vendor about the failing software If the problem persis...

Page 117: ...ata Area and by displaying a message on the screen which is sometimes preceded by the POST Error Code The error code will also be logged to the Event Logging area Error and Status Messages Table 5 2 is an alphabetic list of error and status messages that BIOS generates and an explanation of each message Many of the messages refer to the built in Setup program For more information about Setup refer...

Page 118: ... is correctly identified Incorrect Drive A type run SETUP or Incorrect Drive B type run SETUP Type of floppy drive is not correctly identified in Setup Invalid NVRAM media type Problem with NVRAM CMOS access Keyboard controller error The keyboard controller test failed You may have to replace the keyboard or controller Keyboard error nn The keyboard is not working BIOS discovered a stuck key and d...

Page 119: ...tery is dead Replace the battery and run Setup to reconfigure the system System BIOS shadowed The system BIOS is copied to shadow RAM System cache error Cache disabled The RAM cache failed the BIOS test and BIOS has disabled the cache System CMOS checksum bad run SETUP The system CMOS has been corrupted or incorrectly modified perhaps by an application program that changes data stored in CMOS Run ...

Page 120: ...nt code and attempting to display the test point error code on the upper left corner of the display screen BIOS derives the beep code from the test point error code as follows 1 The 8 bit hexadecimal error code is broken down to four 2 bit groups 2 Each group is made one based by adding one 3 Short beeps are generated for the number in each group For example a test point error code of 16 is indica...

Page 121: ...rupt Controller 20 1 3 1 1 Test DRAM refresh 22 1 3 1 3 Test 8742 Keyboard Controller 24 1 3 2 1 Set ES segment register to 4 GB 28 1 3 3 1 Autosize DRAM 2A 1 3 3 3 Clear 512K base RAM 2C 1 3 4 1 RAM failure on address line xxxx 2E 1 3 4 3 RAM failure on data bits xxxx of low byte on memory bus 30 1 4 1 1 RAM failure on data bits xxxx of high byte on memory bus 32 1 4 1 3 Test CPU bus clock freque...

Page 122: ...for unexpected interrupts 5A 2 2 3 3 Display prompt Press F2 to enter SETUP 5C 2 2 4 1 Test RAM between 512 and 640K 60 2 3 1 1 Test extended memory 62 2 3 1 3 Test extended memory address lines 64 2 3 2 1 Jump to User Patch1 66 2 3 2 3 Configure advanced cache registers 68 2 3 3 1 Enable external and CPU caches 6A 2 3 3 3 Display external cache size 6C 2 3 4 1 Display shadow message 6E 2 3 4 3 Di...

Page 123: ...nterrupts A0 3 3 1 1 Set time of day A2 3 3 1 3 Check key lock A8 3 3 3 1 Erase F2 prompt AA 3 3 3 3 Scan for F2 keystroke AC 3 3 4 1 Enter SETUP AE 3 3 4 3 Clear in POST flag B0 3 4 1 1 Check for errors B2 3 4 1 3 POST done prepare to boot operating system B4 3 4 2 1 One short beep before boot B6 3 4 2 3 Check password optional B8 3 4 3 1 Clear global descriptor table BC 3 4 4 1 Clear parity chec...

Page 124: ...fresh counter E4 4 3 2 1 Check for Forced Flash E5 4 3 2 2 Check HW status of ROM E6 4 3 2 3 BIOS ROM is OK E7 4 3 2 4 Do a complete RAM test E8 4 3 3 1 Do OEM initialization E9 4 3 3 2 Initialize interrupt controller EA 4 3 3 3 Read in the bootstrap code EB 4 3 3 4 Initialize all vectors EC 4 3 4 1 Boot the Flash program ED 4 3 4 2 Initialize the boot device EE 4 3 4 3 Boot code was read OK ...

Page 125: ...Appendix A System Cabling Contents Before You Begin 1 Static Precautions 1 Standard Configuration 2 RAID Configuration 5 ...

Page 126: ...Bill GrahamBill Graham ...

Page 127: ...off and unplug the AC power cord from the back of the chassis Failure to disconnect power before opening your system can result in personal injury and equipment damage Static Precautions An electrostatic discharge ESD can damage disk drives option boards and other components You can provide ESD protection by wearing an antistatic wrist strap attached to chassis ground when handling system componen...

Page 128: ...CSI cable must have it s internal SCSI terminators or terminator jumper installed The IDE interface cable is connected to the IDE connector towards the top edge of the system board see Figure A 1 U This cable connects to the rear of the internally mounted CD ROM as its master device see Figure A 1 R An optional internally mounted tape drive can be connected to the IDE controller as its slave devic...

Page 129: ...tion resistors not installed when optional internal narrow SCSI devices are used F 3 5 inch diskette drive G Front panel connector H Diskette interface cable I Diskette drive connector J Wide SCSI connector 68 pin K Wide SCSI interface cable L Wide SCSI Hard disk drives in internal bays M System board N I O riser board O External narrow SCSI cable P External narrow SCSI device Q SCSI terminator R ...

Page 130: ... 1 D Three important rules must be followed if you connect external narrow SCSI devices A maximum of seven narrow SCSI devices may be connected to the onboard SCSI controller For example if three SCSI devices in the system cabinet are connected to the SCSI bus only four external narrow SCSI devices can be connected The maximum cable length for all narrow devices connected to the controller is 1 me...

Page 131: ...ry see Figure A 3 If you are adding the DAC960 controller to an existing system you must install cable and configure the controller Refer to The Installing an Option Board section in the Upgrades and Options chapter to install the controller Once you have installed the controller remove the wide SCSI interface cable Figure A 1 J from the mother board and plug it into the channel 0 connector on the...

Page 132: ... narrow SCSI devices are used F 3 5 inch diskette drive G Front panel connector H Diskette interface cable I Diskette drive connector J Wide SCSI connector 68 pin K Wide SCSI interface cable L Wide SCSI Hard disk drives in internal bays M System board N I O riser board O External narrow SCSI cable P External narrow SCSI device Q SCSI terminator R IDE CD ROM drive master device S IDE Tape drive sla...

Page 133: ...Appendix B Memory Configurations Contents Memory DIMM Configurations 1 ...

Page 134: ...Bill Grahamaerrterterter ...

Page 135: ...stem memory using 128MB DIMMs See Figure B 1 The sockets are arranged in a bank that supports a 64 bit wide data path with 8 parity bits Timing requires 60 ns devices Parity generation checking is provided for each byte Each DIMM socket may have different sizes of memory installed Figure B 1 System Board DIMM Sockets J20 J19 J18 J17 ...

Page 136: ...DIMMs already installed When you remove DIMMs you must start with the first DIMM socket closest to the top edge of the system board Table B 1 lists the distribution of DIMMs for system memory configurations Table B 1 Memory Configurations System Capacity Capacity per DIMM slot MB Any DIMM slot order MB J20 J19 J18 J17 32 32 64 64 96 64 32 128 128 160 128 32 192 128 64 224 128 64 32 256 128 128 288...

Page 137: ... or other media backup battery The battery in your computer that maintains the real time clock and the configuration information when the computer s power is removed base memory An area of memory between 0 and 640 kilobytes baud rate The speed with which data is transmitted during serial communication The computer s operating system and software program must be configured for the same baud rate as...

Page 138: ...set up to operate Some configurable options include CPU speed serial port designation and memory allocation coprocessor See math coprocessor CPU Central Processing Unit See microprocessor CRT Cathode Ray Tube The type of video display used in monitors for desktop computers D DC Direct Current The type of current available in the rechargeable battery packs used in portable computers See also AC def...

Page 139: ...usually used to store system BIOS code This code can be erased with ultraviolet light but is not lost when the computer is powered off See also flash EPROM and ROM expanded memory See EMS expansion slot See backplane slot extended memory The protected memory above 1M that is directly accessible by the microprocessor through certain utilities and operating systems This memory is used in computers w...

Page 140: ...rd interface A connection between the computer and a peripheral device that enables them to exchange data See also parallel port and serial port ISA Industry Standard Architecture An industry standard for computers and circuit cards that transfer 16 bits of data at a time J jumper A small electrical connector used for configuration on some computer hardware K Kilobyte 1 024 bytes See also byte L L...

Page 141: ...en using certain software programs N NVRAM Nonvolatile RAM A type of RAM that retains its contents even after the computer is powered off This memory stores EISA configuration information See also RAM and SRAM O operating system A set of programs that provides the interface between other software programs and the computer P parallel port The connector on the back of your computer that allows the t...

Page 142: ...the hardware in your system real time clock The IC in your computer that maintains the time and date ROM Read Only Memory A type of memory device that usually is used to store system BIOS code This code cannot be altered and is not lost when the computer is powered off See also BIOS EPROM and flash EPROM RS 232C port An industry standard serial port See also serial port S save To store information...

Page 143: ...and RAM SVGA Super VGA A type of video display system that provides very high resolution text and graphics on analog color monitors system board The main circuit board in your computer It contains most of the connectors and ports T tape drive A type of storage device using magnetic tape TTL Transistor Transistor Logic A type of integrated circuit used in computers See also CMOS V VGA Video Graphic...

Page 144: ...8 Glossary ...

Page 145: ... components added to the system such as hard disk drives add in boards or printers Record the model and serial numbers of the unit and system baseboard The model and serial numbers of the system unit are recorded on a label attached to the rear of the unit The serial number of the baseboard is located along the left side of the board near the PCI expansion slot covers The location of serial number...

Page 146: ...rtyrtyrtyrtyry ...

Page 147: ...IMMs Video Mem DRAM Srvr Monitor Mod Diskette Drive A Diskette Drive B Tape Drive 1 Tape Drive 2 Tape Drive 3 CD ROM Drive Hard Disk Drive 1 Hard Disk Drive 2 Hard Disk Drive 3 Hard Disk Drive 4 Optional SCSI Controller Optional RAID Controller DigiBoard 1 DigiBoard 2 Network Controller 1 Network Controller 2 Monitor Keyboard continued ...

Page 148: ...2 Equipment Log Equipment Log continued Component Manufacturer Name and Model Serial Number if available Date Installed Mouse External SCSI Peripherals ...

Page 149: ...xxx ...

Page 150: ... 904128 01 ...

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