5. Troubleshooting
Express5800/R120g-1E Maintenance Guide
30
Chapter 1 Maintenance
Did you configure the RAID controller?
→
For a RAID system, use EXPRESSBUILDER or RAID Configuration Utility (Off-line Utility or LSI
Software RAID Configuration Utility) to properly configure the RAID controller before installing OS.
Did you create a logical drive?
→
For a RAID system, create a logical drive using EXPRESSBUILDER or RAID Configuration Utility
(Off-line Utility or LSI Software RAID Configuration Utility) to install OS.
[?]
Unable to install Windows
Did you check the precautions for installation?
→
For installing OS, see "
Installation Guide (Windows)
".
[?]
A product key is not requested
Did you use the backup DVD-ROM?
→
You do not need to type the product key when installing Windows with the backup DVD-ROM.
[?]
The following devices are indicated as faulty devices in a Windows Server 2012 R2 / Windows Server 2012
Server Core installation environment
•
SM Bus Controller
•
Base System Device
•
System Interrupt Controller
•
Performance
Counters
•
PCI
Device
•
PCI Simple Communications Controller
→
There is no operational problem.
[?]
The following message appears when installing OS, and cannot proceed
→
The USB optical disk drive is connected to USB3.0 port. Connect an optical disk drive to USB2.0 port.
See
Chapter 1
(
4. Names and Features of Component
) in
User’s Guide
.
[?]
Unable to access the partition which was previously created after reinstalling while several disks are
connected
→
For details, refer to the Microsoft website below:
http://support.microsoft.com/kb/2497048/ja
(Japanese only)
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