NEC Express5800/E120f-M Maintenance Manual Download Page 27

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5. Troubleshooting

Express5800/E120f-M Maintenance Guide

Chapter 1 Maintenance

5.2

Upon Starting EXPRESSBUILDER

[?]

Unable to start EXPRESSBUILDER



Did you insert EXPRESSBUILDER DVD and reboot the server?

→

Make sure that EXPRESSBUILDER is surely inserted in optical disk drive, and reboot the server.



Are BIOS settings correct?

→

Configure the boot order In BIOS SETUP so that the optical disk drive will be the first to start up.



Is an error message displayed at startup?

→

Take an appropriate action according to the on-screen message.

Error [Message ID:Z3001]:

Unable to start EXPRESSBUILDER. Virtual Drive (VD) is incorrect.

Action: Go the web site below to find recovery file.

http://www.nec.co.jp/

Error [Message ID:Z3002]:

Failed to detect a DVD drive or a flash drive.

Action: Check if hardware is properly connected.

Error [Message ID:Z3003]:

Failed to read a file.

Action: Check if DVD is damaged or not.

Summary of Contents for Express5800/E120f-M

Page 1: ...Express Server Express5800 Series Express5800 E120f M EXP701 EXP702 Maintenance Guide Chapter 1 Maintenance Chapter 2 Useful Features Chapter 3 Appendix 10 108 01 104 01 September 2014 NEC Corporation 2014 ...

Page 2: ...ional options connection of peripheral devices and suitable location for this server Chapter 3 Setup System BIOS configurations and summary of EXPRESSBUILDER Chapter 4 Appendix Specifications and other information Installation Guide Windows Chapter 1 Installing Windows Installation of Windows and drivers and precautions for installation Chapter 2 Installing Bundled Software Installation of bundled...

Page 3: ... User Support 18 3 1 Maintenance Services 18 3 2 Before Asking for Repair 18 4 Collecting Failure Information 19 4 1 Collecting Event Logs 19 4 1 1 Windows Server 2012 R2 Windows Server 2012 19 4 1 2 Windows Server 2008 R2 22 4 2 Collecting Configuration Information 23 4 2 1 Windows Server 2012 R2 Windows Server 2012 23 4 2 2 Windows Server 2008 R2 24 4 3 Collecting User Mode Process Dump 24 4 4 C...

Page 4: ...6 1 2 1 Main 57 1 2 2 Advanced 59 1 2 3 Security 86 1 2 4 Server 88 1 2 5 Boot 94 1 2 6 Save Exit 96 2 BMC Configuration 97 2 1 Starting BMC Configuration 97 2 2 Server Configuration Utility Main Menu 98 2 3 EXPRESSSCOPE Engine 3 99 2 4 Setting BMC Configuration 100 2 4 1 Network 101 2 4 2 User Management 103 2 4 3 Mail Alert 105 2 4 4 SNMP Alert 107 2 4 5 System Operation 108 2 4 6 Miscellaneous ...

Page 5: ...NEC ExpressUpdate Agent 126 9 NEC Product Info Collection Utility 127 9 1 Usage Windows 127 10 Universal RAID Utility 128 10 1 Creating Logical Drive of RAID 6 128 11 Express Report Service Express Report Service HTTPS 129 12 Express Report Service MG 130 Chapter 3 Appendix 131 1 POST Error Message 132 2 List of Windows Event Logs 146 3 Accessing Data for Electric Power Temperature and Processor U...

Page 6: ...ware If the procedures described are not followed hardware failure data loss and other serious malfunctions could occur Note Indicates items that must be confirmed when handling the server or operating software Tips Indicates information that is helpful to keep in mind when using this server Hard disk drive Unless otherwise stated hard disk drive described in this document refer to both of the fol...

Page 7: ... Supported Windows OS in Installation Guide Windows for detailed information Notations in this document Official names of Windows Windows Server 2012 R2 Windows Server 2012 R2 Standard Windows Server 2012 R2 Datacenter Windows Server 2012 Windows Server 2012 Standard Windows Server 2012 Datacenter Windows Server 2008 R2 Windows Server 2008 R2 Standard Windows Server 2008 R2 Enterprise ...

Page 8: ... the United States and other countries Adaptec its logo and SCSI Select are registered trademarks or trademarks of Adaptec Inc of the United States Avago LSI and the LSI Design logo are trademarks or registered trademarks of Avago Technologies in the United States and or other countries Adobe the Adobe logo and Acrobat are trademarks of Adobe Systems Incorporated DLT and DLTtape are trademarks of ...

Page 9: ...IES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEV...

Page 10: ...UCH DAMAGE This product includes cryptographic software written by Eric Young eay cryptsoft com This product includes software written by Tim Hudson tjh cryptsoft com CRYPTO PACKAGE USING WPA SUPPLICANT WPA Supplicant Copyright c 2003 2012 Jouni Malinen j w1 fi and contributors All Rights Reserved This program is licensed under the BSD license the one with advertisement clause removed If you are s...

Page 11: ... document contact your sales representative 5 Regardless of article 4 NEC Corporation assumes no responsibility for effects resulting from your operations 6 The sample values used in this document are not actual values Keep this document for future reference Latest editions This document was created based on the information available at the time of its creation The screen images messages and proce...

Page 12: ...w to collect the various logs or data See this section in case of a failure 5 Troubleshooting Describes how to identify the causes of problems and what actions are to be taken to address them See this section if you suspect a failure 6 Windows System Recovery Describes Windows recovery setup See this section if the Windows is corrupt 7 Resetting the Server and Clearing CMOS Data Describes how to r...

Page 13: ...observe the following precautions to use the server safely Failure to observe the precautions may cause burns injury and property damage For details refer to Safety Precautions and Regulatory Notices Make sure to complete installation Do not get your fingers caught Avoid installing under extreme temperature conditions Note If the server needs to be relocated stored due to a change in the floor lay...

Page 14: ...ver and internal optional devices are suddenly moved from a cold place to a warm place condensation will occur and cause malfunctions and failures when these are used in such state Wait for a sufficient period of time before using the server and other components in the operating environment Note Check and adjust the system clock before operating after relocating or storing the server If the system...

Page 15: ...ormation for BIOS FW firmware driver and others of the server and peripheral devices on our website We recommend that the latest update always be applied for stable system operation NEC corporate site http www nec com Support Downloads Tips NEC recommends that you back up data for a rainy day before applying the latest update 2 2 Checking Alerts Use NEC ESMPRO Manager for Windows to constantly ver...

Page 16: ...end that you periodically back up the data on HDD If RAID system has been setup on your system back up RAID configuration data We also recommend that you back up it after a rebuilt required due to HDD failure For more information see Chapter 2 6 3 Utilities in EXPRESSBUILDER 2 5 Cleaning Regularly clean the server to keep it in good condition WARNING Be sure to observe the following precautions to...

Page 17: ... with cold or lukewarm water and squeeze it firmly 5 Rub off stains on the server with the cloth prepared in step 4 6 Soak a soft cloth in water squeeze it firmly and wipe the server with it once again 7 Wipe the server with a dry cloth 2 5 2 Cleaning the tape drive A dirty tape drive head causes unsuccessful file backup and damages the tape cartridge Periodically clean the tape drive with the des...

Page 18: ...red follow the steps below 1 Check if the power cord and cables to other products are properly connected 2 Refer to Chapter 1 5 Troubleshooting If you find a symptom similar to your problem take the action as instructed 3 Confirm that the required software has been properly installed 4 Scan for viruses using a commercial Antivirus Software If the problem persists after taking the measures above co...

Page 19: ...ear indicating virtual memory shortage Ignore this message and proceed with starting the system Restarting the system may result in an inability to properly dump the data 4 1 Collecting Event Logs Collection for various event logs that occurred on the server follows the steps below Tips If a STOP error system error or stall occurs restart the system and then follow the steps below 4 1 1 Windows Se...

Page 20: ...4 Collecting Failure Information Express5800 E120f M Maintenance Guide 20 Chapter 1 Maintenance 2 Click Control Panel from Settings 3 Click System and Security View event logs on Control Panel ...

Page 21: ...cation records events related to running applications Security records events related to security System records events that occur in Windows system components 5 Click Save All Events As from Action menu 6 Type the file name of the archived log in File name 7 Select the type of the log file you want to save in Save as type and then click Save ...

Page 22: ...Panel 2 Select the type of log in Windows Logs Application records events related to running applications Security records events related to security System records events that occur in Windows system components 3 Click Save All Event As from Action menu 4 Type the file name of the archived log in File name 5 Select the type of the log file you want to save in Save as type and then click Save ...

Page 23: ...or stall occurs restart the system and then follow the procedure below 4 2 1 Windows Server 2012 R2 Windows Server 2012 1 Click Search on the charm bar You can directly choose Run on the menu that appears when you right click on the lower left corner of the screen Search Run 2 Type msinfo32 exe and then press Enter key Search Run 3 System Information starts 4 Click Export from File menu 5 Type a f...

Page 24: ...in Installation Guide Windows 4 4 Collecting Memory Dump If an error occurs the dump file should be saved to acquire necessary information You can specify any location for saving the diagnostic information For details see Chapter 1 6 1 Specifying Memory Dump Settings Debug Information in Installation Guide Windows Consult with your sales representative before dumping the memory Dumping the memory ...

Page 25: ... cord for broken shield or bent plugs Make sure the power breaker for the connected power outlet is on If the power cord is plugged to a UPS make sure the UPS is powered and it outputs power Refer to the manual that comes with the UPS for details Power supply to the server may be linked with UPS using the BIOS Setup utility Did you press the power switch Press the power switch on the front of the ...

Page 26: ...processing In such a case reboot the server Do not perform any keyboard or mouse operation until the BIOS start up message appears after you reboot the server Are memory and PCI devices supported for use with this server Operation of the server with unauthorized devices is not guaranteed Check if Shutdown System is enabled on ECO menu Confirm the ECO settings from remote machine If remote environm...

Page 27: ...t order In BIOS SETUP so that the optical disk drive will be the first to start up Is an error message displayed at startup Take an appropriate action according to the on screen message Error Message ID Z3001 Unable to start EXPRESSBUILDER Virtual Drive VD is incorrect Action Go the web site below to find recovery file http www nec co jp Error Message ID Z3002 Failed to detect a DVD drive or a fla...

Page 28: ...ile Failed to write a file Failed to copy a file An undefined error occurred Contact your sales representative The following message appears after the Update commandof EXPRESSBUILDER is run You need to format the disk in drive I before you can use it Do you want to format it I is subject to change depending on your hardware environment Click Cancel to close the window If you accidentally format it...

Page 29: ...then create it again If data disk is connected pay strict attention to the partition you are going to remove Is the message as shown below displayed This message is displayed when installing an OS in an environment where the partition is not created correctly Terminate installation once and start installation again At this time remove the partition created in previous installation and create it ag...

Page 30: ...on be sure to backup the necessary data Did you configure the RAID Controller For the RAID System use EXPRESSBUILDER or a RAID Configuration Utility Off line Utility to properly configure the RAID Controller before installing OS Did you create a Logical Drive For the RAID System create a Logical Drive using EXPRESSBUILDER or a RAID Configration Utility Off line Utility to install OS Unable to inst...

Page 31: ...ttp support microsoft com kb 2530901 ja Japanese only When Starter Pack is installed on Windows Server 2008 R2 the following message is sometimes displayed for a moment upon shutdown No problems for system operation For details refer to the Microsoft website below http support microsoft com kb 975777 en us The system was installed as Workgroup although it is set to join the domain Is the LAN cable...

Page 32: ...Application host If it does not start associate the file type with Microsoft HTML Application host via the following process 1 Select Run in Windows Start menu 2 Enter windir system32 mshta exe register Before restart an error message sometimes displayed after the graphics accelerator is installed Is in Server Core environment of Windows Server 2012 R2 An application error is recorded in event log...

Page 33: ...ck the mounting restrictions of the server and then mount the RAID Controller on the correct slot If the RAID Controller is not recognized as connected although the above action has been taken the RAID Controller may be faulty Contact the maintenance service company with which you signed up or the dealer where you purchased the product Are Hard Disk Drives properly installed Install Hard Disk Driv...

Page 34: ...hen starting Windows Server 2012 R2 at the first time after installation When EXPRESSBUILDER is used for installation an event ID 7000 or 7009 may be logged when starting Windows Server 2012 R2 at the first time after installation In this case restart the OS once If the relevant service s is started after restart it is no problem in system operation System Event Log ID 7000 Source Service Control ...

Page 35: ... be rebuilt because it has no redundancy Replace the failed Hard Disk Drive recreate the configuration information initialize it and recover the drive using backup data Fails to automatically rebuild the Hard Disk Drive Did you secure sufficient time for replacing the Hard Disk Drive hot swap To make auto rebuild work secure at least 90 seconds from when a Hard Disk Drive is removed to when the dr...

Page 36: ... about 12 hours later Reconstruction Displayed when battery is being reconstructed Check cache mode current value after reconstruction completes If the battery is not detected in spite of actions taken the battery may be faulty Consult with your sales representative Additional battery is not recognized or the following message is displayed in POST The battery hardware is missing or malfunctioning ...

Page 37: ...r the refresh operation is completed the Cache Mode current value changes to Write Back If the Cache Mode does not change to Write Back although 24 hours have elapsed the battery may be faulty Replace the battery Event ID510 The following event to prompt battery refresh is logged if additionally battery for RAID Controller has not been refreshed for about 1 year from beginning of use W X Number of...

Page 38: ... 2008 R2 a different controller name may be displayed per controller in Device Manager It is not a problem in operating the system To display correct controller name run the following command stored in the EXPRESSBUILDER DVD and reboot the system Windows Server 2012 R2 EXPRESSBUILDER DVD 008 win winnt ws2012r2 elxfc friendlyname exe Windows Server 2012 EXPRESSBUILDER DVD 008 win winnt ws2012 elxfc...

Page 39: ... make correct settings Some devices connected to the serial or parallel port or USB port may require I O port address or operation mode settings Refer to the manual that comes with the device to make correct settings The keyboard or mouse does not work Is the cable properly connected Make sure that the cable is connected to the connector on the front or rear of the server Is BIOS configuration cor...

Page 40: ...ork port on the rear of the server Additionally make sure that the cable conforms to the network interface standards Are BIOS settings correct You can disable the internal network controller using the BIOS setup utility Check the settings with BIOS setup utility Have you completed protocol and services settings Verity that the network driver for the server network controller has been installed Als...

Page 41: ...nding on the system registry setting or the timing to set the DVD CD In such a case select My Computer from Explorer and double click the icon of the set DVD drive Some menu items are grayed out Is your system environment correct Some software requires administrator authority or needs to be operated on the server Run on the appropriate environment 5 10 For Bundled Software NEC ESMPRO ServerAgentSe...

Page 42: ...ch as a CD with copy guard which does not conform to the CD standard the playback of such a disk with the optical disk drive is not guaranteed The DVD CD ROM for Macintosh is not supported 5 12 When Powering Off The power is not turned off Is the suppression feature of the power switch enabled Restart the system once and start the BIOS setup utility The menu to be confirmed Server Power Switch Inh...

Page 43: ...annot recover the Windows system 6 1 Recovery of Windows Server 2012 R2 Windows Server 2012 If the Windows does not start correctly you can recover it using the feature of the Windows installation disc To run this feature start the installation disc and then choose Repair your computer in Windows Setup wizard We recommend that this option is performed by the system administrator 6 2 Recovery of Wi...

Page 44: ...ry and restarts the server Note Make sure that no processing is in progress when resetting the server 7 2 BMC Reset Press BMC RESET Switch only if a problem occurs in EXPRESSSCOPE Engine 3 BMC Do not press this switch usually To reset the BMC press BMC RESET Switch at least five seconds Remote management feature is disabled for about three minutes after resetting BMC Note Do not shut down the serv...

Page 45: ...t does not work Continue to hold POWER Switch of the server for at least four seconds The power is forcibly turned off To turn on the power back again wait at least 30 seconds after turning off the power Note If the remote power on feature is used cycle the power once to load the OS after the power has been forcibly turned off and then turn off the power again by shutting down the OS POWER Switch ...

Page 46: ...You can also clear the password of BIOS Setup Utility SETUP by using the jumper switch Tips Use BIOS Setup Utility SETUP usually to recover the settings to the factory settings To clear the password or the CMOS memory use the corresponding jumper switch illustrated in the figure below Important Do not change any other jumper switch settings Any change may cause the server to fail or malfunction 1 ...

Page 47: ...our fingers caught Avoid installing under extreme temperature conditions Important Take anti static measures before operating the server For detailed information on static electricity see Chapter 2 1 2 Anti static Measures in User s Guide Clearing CMOS memory 1 Turn off the server and disconnect the AC power cord from power supply units See Getting Started provided with this server or Chapter 2 1 ...

Page 48: ...rnal Optional Devices in User s Guide to remove server module 2 Confirm the position of Clear Password Jumper 3 Change the jumper switch from Default to Clear 4 Reassemble the server and turn on the server 5 POST halts with the following error message ERROR 8007 Password Cleared By Jumper Press F1 to resume F2 to Setup 6 Turn off the power and return the jumper switch to Default by following steps...

Page 49: ...following items are tested in System Diagnostics Memory CPU cache memory Hard disk drive Important Before executing the System Diagnostics be sure to disconnect the LAN cable and external I O devices such as Fibre Channel or iStorage device Executing the System Diagnostics with them connected may affect the network Tips No data is written to the disk on checking hard disk drives ...

Page 50: ...r Mode is perpared for maintenance personnel Diagnostics tool title Shows the name and version of the diagnostic tool Test window title Shows the progress of the diagnostics Test End is displayed when the diagnostics completes Test results Shows the start end and elapsed time and completion status of the diagnostics Guideline Shows the details of the keys to operate window Test summary window Show...

Page 51: ...screen of the above diagnostics Device List Shows a list of connected devices Log Info Shows the log information of the diagnostics Log information can be saved To save it connect a FAT formatted removable media and then select Save F Option Optional features can be used from this menu Reboot Reboots the server 5 Select Reboot in Enduser Menu The server restarts Remove EXPRESSBUILDER DVD from the ...

Page 52: ... peripheral devices such as display unit and then the server 2 Press F4 key while the message below is displayed Press F2 SETUP F3 Internal flash memory F4 ROM Utility F12 Network 3 Keyboard Selection Menu appears after POST completion The following menu is displayed after choosing a keyboard type from the menu 4 Choose a feature from the menu See 9 2 Features of Offline Tools for more information...

Page 53: ...ervice representative if a trouble that requires Off line Maintenance Utility occurs After starting up the Off line Maintenance Utility the following features are available to run IPMI Information Viewer Displays System Event Log SEL Sensor Data Record SDR and Field Replaceable Unit FRU in Intelligent Platform Management Interface IPMI and also back up such logs Using this feature system errors an...

Page 54: ...e KVM see EXPRESSSCOPE Engine 3 User s Guide in EXPRESSBUILDER Note Connect the LAN cable to the connector on management LAN port Or if Shared BMC LAN feature is used connect the LAN cable to the corresponding LAN connector You can also control Off line Tools remotely by using BIOS Console Redirection 9 3 2 Preparation Set the remote management feature of EXPRESSSCOPE Engine 3 in advance to check ...

Page 55: ...escribes the RAID configuration utility installed in the server 6 Details of EXPRESSBUILDER Describes the EXPRESSBUILDER attached to the server 7 EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3 8 NEC ESMPRO Describes NEC ESMPRO used to manage and monitor the server 9 NEC Product Info Collection Utility Describes the NEC Product Info Collection Utility 10 Universal RAID Utility Describes Univ...

Page 56: ...F3 Internal Flash Memory F4 ROM Utility F12 Network a different message may appear depending on the environment If you press F2 SETUP will start after POST and the Main menu appears You can also start SETUP by pressing F2 key while expanding option ROM 1 2 Parameter Descriptions The SETUP utility has the following six major menus Main menu Advanced menu Security menu Server menu Boot menu Save Exi...

Page 57: ...FI Spec Version Display only Shows the UEFI Spec version that BIOS supports Memory Information Total Memory Display only Shows the total capacity of installed memory System Language English Français Español Deutsch Italiano Select a disaplay language for SETUP If you run SETUP with BIOS Redirection Port enabled other than Disabled English is automatically selected At that time you cannot change se...

Page 58: ...ured Check the system clock monthly Additionally if you implement the server in a system that requires highly accurate time use of a time server an NTP server is recommended If the system time becomes considerably slow or fast over time even though you regularly adjust it contact the dealer where you purchased the server or the maintenance service company for maintenance ...

Page 59: ...e menus that show a to their left select a menu and press the Enter key to display its submenu When UEFI is selected for Boot Mode When Legacy is selected for Boot Mode Note Network Stack Configuration submenu and UEFI Driver Configuration submenu cannot be selected if Legacy is specified for Boot Mode They can be selected only when UEFI is selected for Boot Mode ...

Page 60: ...jacent Cache Line Prefech Disabled Enabled Set the optimal access from memory to cache to either Enabled or Disabled Execute Disable Bit Disabled Enabled Enable or disable Execute Disable Bit feature This option is displayed only when the installed processor supports this feature VT x Disabled Enabled Enable or disable Intel R Virtualization Technology feature to virtualize processor Active Proces...

Page 61: ...led when using an OS shown below Windows Server 2012 Windows Server 2012 R2 X2APIC feature must be Disabled when using an OS shown below Windows Server 2008 Windows Server 2008 R2 VMware ESXi 5 See Chapter 1 Installing Windows in Installation Guide and determine whether this feature is enabled or disabled according to description in Before Starting Setup appropriate to your OS Factory settings ...

Page 62: ...he processor 1 supports Intel 64 architecture Hyper Threading Display only Supported is shown when the processor 1 supports Hyper Threading Technology Processor 2 CPUID Display only Shows the ID or Processor 2 Not Installed indicates that no processor is installed in processor socket 2 Processor Type Display only Shows the type of Processor 2 Processor Speed Display only Shows the clock speed of P...

Page 63: ... Management submenu The screen shown below is when Custom is selected for Power Management Policy If any other parameter than Custom is selected for Power Management Policy the parameter values are fixed as shown below When Energy Prefeered default is selected When Performance Preferred is selected ...

Page 64: ...ion No Limit Specify the upper limit for Package C State of processor This item becomes selectable when Custom is selected for Power Management Policy EIST Disabled Enabled Enable or disable the Enhanced Intel SpeedStep R Technology feature This option is displayed only when the installed processor supports this feature Energy Performance Performance Balanced Performance Balanced Energy Energy Eff...

Page 65: ...ower Management Policy Workload Sensitivity Balanced I O sensitive Select I O sensitive when system performance should take precedence over I O workload This item becomes selectable when Custom is selected for Power Management Policy Uncore Frequency Scaling Disabled Enabled Use this option to adjust dynamically the uncore frequency This item becomes selectable when Custom is selected for Power Ma...

Page 66: ...nabled the relevant memory resource is degraded Memory Retest No Yes When this option is set to Yes error information on memory is cleared and all DIMMs are reconfigured at the next startup No is automatically selected after DIMMs are reconfigured Memory Frequency Limit Auto 1333 MHz 1600 MHz 1866 MHz 2133 MHz Specify the upper limit of operating frequency of memory The operating frequency may be ...

Page 67: ...al capacity of installed memory Current Memory Speed Display only Shows the current memory operating frequency CPU1_DIMM1 8 Status CPU2_DIMM1 8 Status Display only Shows capacity and status of each DIMM Number Indicates memory capacity and DIMM is working normally Number Error Indicates memory capacity and failed DIMM Disabled Indicates DIMM is degraded due to memory error Not Present Indicates no...

Page 68: ... State Power Management When Auto is selected an appropriate level is automatically specified AER Support Disabled Enabled Enable or disable the feature that allows OS to control PCIe Advanced Error Reporting Onboard LAN VGA is excluded 4GB PCI Hole Granularity 3 GB 2 GB 1 GB Specify the size of address space for PCI device PCI Bus Static Allocation Disabled Enabled Enable or disable static alloca...

Page 69: ...cified for Boot Mode LAN Controller Disabled Enabled Enable or disable the onboard LAN controller This option is fixed to Enabled if Shared LAN is enabled in Off line Tools LAN1 Option ROM Scan Disabled Enabled Enable or disable the option ROM SCAN for onboard LAN 1 LAN2 Option ROM Scan Disabled Enabled Enable or disable the option ROM SCAN for onboard LAN 2 LAN3 Option ROM Scan Disabled Enabled E...

Page 70: ...er Descriptions Target Link Speed Limit Auto 2 5 GT s 5 0 GT s Specify the upper limit of link speed of onboard PCI device and PCI devices connected to each PCI slot PCI 1 2 Slot Link Speed Limit 2 5 GT s 5 0 GT s 8 0 GT ｓ Specify the upper limit of link speed of PCI device in each PCI slot in the range not exceeding the value specified in Target Link Speed Limit Factory setting ...

Page 71: ...y the upper limit of QPI link speed VT d Disabled Enabled Enable or disable Intel R Virtualization Technology for Directed I O feature Virtualization of I O feature This option is displayed only when the installed processor supports this feature I OAT Disabled Enabled Enable or disable Intel R I O Acceleration Technology feature Wake On LAN PME Disabled Enabled Enable or disable the feature that r...

Page 72: ...as on the left move the cursor to it and then press the Enter key to show its submenus For details about the options see the table below Option Parameter Descriptions SATA Information SATA Mode Disabled IDE Mode AHCI Mode Set SATA Mode Hard Disk Pre Delay Disabled 3 Seconds 6 Seconds 9 Seconds 12 Seconds 15 Seconds 21 Seconds 30 Seconds Specify delay time before HDD is accessed during POST Factory...

Page 73: ...s a SATA Information submenu For details about the options see the table below Option Parameter Descriptions SATA Port0 Display only Shows a device connected to each port Not Present is shown when no device is connected to SATA port SATA Port1 SATA Port2 SATA Port3 Factory setting ...

Page 74: ...en Start Unit command is issued to USB mass storage device Controller Timeout 1 sec 5 sec 10 sec 20 sec Specify the timeout period when Control Bulk and Interrupt Transfer commands are issued to USB Controller XHCI Mode Smart Auto Auto Enabled Disabled Specify the operation mode of USB3 0 controller Smart Auto Takes over the USB3 0 settings at POST according to support status of OS Auto Enables US...

Page 75: ...ial Port Configuration submenu From the Advanced menu select Serial Port Configuration and then press the Enter key to display the menu screen shown below From BIOS Redirection Port select Serial Port A or Serial Port B and then press the Enter key to display the menu screen shown below ...

Page 76: ...hutdown feature of serial port Select Enabled when a device that supports this feature is connected Console Redirection Settings BIOS Redirection Port Disabled Serial Port A Serial Port B Enable or disable the console redirection feature for the specified serial port Specifying Serial Port A or Serial Port B allows direct connection via terminal unit such as NEC ESMPRO Manager The screen size of t...

Page 77: ...You cannot select Network Stack Configuration submenu if Boot Mode is Legacy To select Network Stack Configuration submenu change Boot Mode to UEFI For details about the options see the table below Option Parameter Descriptions Network Stack Disabled Enabled Enable or disable UEFI Network Stack If this option is Enabled the menu items below appears PXE Configuration Network Mode Disabled IPv4 IPv6...

Page 78: ...eter Descriptions iSCSI Initiator Name Alphanumeric character between 4 and 223 Specify the name of iSCSI Initiator Initiator name must be IQN format iSCSI Qualifier Name The menu items below can be selected when iSCSI Initiator Name is specified Add an Attempt Attempt XX Delete Attempts Change Attempt Order Factory setting ...

Page 79: ...E120f M Maintenance Guide 79 Chapter 2 Useful Features Add an Attempt submenu Note MAC address is displayed when onboard LAN controller or UEFI driver for PCI device is loaded Option Parameter Descriptions MAC XX XX XX XX XX XX ...

Page 80: ... timeout in msec for iSCSI connection OUI format ISID Display only Displays OUI format ISID Configure ISID 6 digit numerics Specify the lower 3 bytes of OUI format ISID MAC address is stored as default Enable DHCP Disabled Enabled Enable or disable DHCP server Initiator IP Address IP Address Specify IP address of initiator This item is not displayed when Enabled is selected for Enable DHCP or IP6 ...

Page 81: ...tual Specify CHAP type This item is displayed when CHAP is selected for Authentication Type CHAP Name Up to 126 Alphanumeric characters Specify CHAP name This item is displayed when CHAP is selected for Authentication Type CHAP Secret Alphanumeric characters between 12 and 16 digits Specify CHAP secret This item is displayed when CHAP is selected for Authentication Type CHAP Status Display only Di...

Page 82: ...u See MAC XX XX XX XX XX XX submenu Delete Attempts submenu Option Parameter Descriptions Attempt XX Disabled Enabled Select Enabled for an iSCSI attempt you want to delete Commit Changes and Exit Save the current setting and return to iSCSI Configuration submenu Discard Changes and Exit Discard the current setting and return to iSCSI Configuration submenu Factory setting ...

Page 83: ...nge Attempt Order Specify the priority of iSCSI attempt Press the Enter key to open the pop up window and specify the priority by using or key Commit Changes and Exit Save the current setting and return to iSCSI Configuration submenu Discard Changes and Exit Discard the current setting and return to iSCSI Configuration submenu Factory setting ...

Page 84: ...I Driver Configuration submenu For details about the options see the table below Option Parameter Descriptions UEFI Driver Name This item is displayed when onboard LAN controller or UEFI driver for PCI device is loaded The on screen menu depends on the specified UEFI driver Driver Health ...

Page 85: ...alth submenu For details about the options see the table below Option Parameter Descriptions UEFI Driver Name Display only Displays status of UEFI Driver Heaalth This item is displayed when onboard LAN controller or UEFI driver for PCI device is loaded and UEFI driver supports Driver Health ...

Page 86: ...igure the settings Select Administrator Password or User Password and then press the Enter key to display the screen where you can register change the password Tips Administrator Password must be set before seting User Password Do not set any password before installing OS If you have forgotten any password contact the store where you purchased the product or your maintenance service company If you...

Page 87: ... When the Enter key is pressed the password entry screen to set user right is displayed With this password access to SESTUP menus is limited The user password can be set when SETUP is started by administrative right or user right Security Configuration Password On Boot Disabled Enabled Enable or disable the feature that requires a password entry on boot This option can be selected when Administrat...

Page 88: ...re NMI is asserted when PCIe Uncorrectable error is detected and PCI PERR or SERR is detected FRB 2 Policy Retry 3 Times Disable FRB2 Timer Always Reset Specify how the system should operate if FRB level 2 errors occur Boot Monitoring Disabled 5 60 minutes Enable or disable the boot monitoring feature and specify the timeout period in 5 minute unit To use this feature NEC ESMPRO ServerAgentService...

Page 89: ...tinues OS booting regardless of user s response even if an error is detected during POST Memory Error Halt Boot Enable or disable the feature to suppress OS booting when POST detects a memory degradation error until user s response is made This option is valid only when POST Error Pause is set to Enabled Even if this option is set to Boot the system stops POST and suppresses OS boot if all of them...

Page 90: ...he power is measured only at the next POST execution This parameter is automatically changed to Disabled after the measurement Always The power is measured at every POST execution One Time is selected when Load Setup Defaults is executed If you intend to measure the power by this setting do not use the power control feature that limits power consumption See Chapter 2 4 Power Control Feature for mo...

Page 91: ... Number Display only Shows the part number of chassis Chassis Serial Number Display only Shows the serial number of chassis Onboard LAN1 MAC Display only Shows the MAC addoress of onboard LAN1 Onboard LAN2 MAC Display only Shows the MAC addoress of onboard LAN2 Onboard LAN3 MAC Display only Shows the MAC addoress of onboard LAN3 Onboard LAN4 MAC Display only Shows the MAC addoress of onboard LAN4 ...

Page 92: ... 45 600 Specify the delay time The minimum configurable time may be changed from factory set value The minimum configurable time is displayed when executing Load Setup Defaults This menu appears when Manually Setting is specified for Power ON Delay Time Mode Standby Power Save Disabled Enabled Enable or disable the feature that saves the standby power on standby If this option is set to Enabled th...

Page 93: ...tus before AC power was turned off AC LINK setting Stay Off Last State Power On Operating DC power is ON Off On On Halting DC power is also OFF Off Off On Forced shutdown Off On On Continue pressing the POWER switch for at least 4 seconds to forcibly turn off the power Tips If an uninterruptible power supply UPS is used for automatic operation set the AC LINK to Power On AC LINK option becomes val...

Page 94: ...bled this option is shown as Unavailable and inaccessible run with Disabled state automatically Bootup Numlock State On Off Enable or disable Numlock feature of keyboard Setup Prompt Timeout 0 65535 Specify the time until the F2 is pressed to launch SETUP Boot Mode Legacy UEFI Specify the boot mode Boot Option Priorities Boot Option 1 These items show the priority of boot devices If all of the Boo...

Page 95: ... device is disconnected from the server the relevant device is removed from Priorities of that device type 4 When Load Setup Defaults is executed on Save Exit menu the Boot Option and Priorities of that device type are changed as follows a Boot Option Priorities 1 Boot Option 1 CD DVD 2 Boot Option 2 Removable 3 Boot Option 3 HDD 4 Boot Option 4 Network b The priority of bootable devices in Priori...

Page 96: ...and Power Off The SETUP utility closes with all the changes saved in NVRAM After the SETUP utility closes the power of the server is automatically turned off d Discard Changes and Power Off The SETUP utility closes without saving the changes in NVRAM The setting at startup of SETUP utility is retained After the SETUP utility closes the power of the server is automatically turned off e Load Setup D...

Page 97: ...1 If you press the F4 key while the POST is running the Keyboard type selection menu appears Keyboard type selection menu 2 When you select a type of keyboard that is connected to the server the Off line TOOL MENU appears Off line TOOL menu 3 Selecting Server Configuration Utility in Off line TOOL MENU starts Server Configuration Utility ...

Page 98: ...n view or set configuration information concerning BMC After you change parameter value for each item select OK to apply the new value to BMC See Chapter 2 2 3 EXPRESSSCOPE Engine 3 for details b ECO You can view or set information concerning ME Management Engine See Chapter 2 2 8 ECO for details c Help You can open help screen of Server Configuration Utility e Return to the previous menu You can ...

Page 99: ...ation After you change parameter value for each item select OK to apply the new value to BMC See Chapter 2 2 4 Setting BMC Configuration for details b Clear SEL You can erase SEL System Event Log data See Chapter 2 2 5 Clear BMC SEL for details c Reset You can reset BMC without changing configuration information See Chapter 2 2 6 Resetting BMC for details d Configuration Initialization You can ini...

Page 100: ...Management You can manage users who use BMC See Chapter 2 2 4 2 User Management for details c Mail Alert You can view E mail alert issued from BMC and change parameter setting See Chapter 2 2 4 3 Mail Alert for details d SNMP Alert You can view SNMP alert issued from BMC and change parameter setting See Chapter 2 2 4 4 SNMP Alert for details e System Operation You can set parameters for remote KVM...

Page 101: ...cting by Full Duplex at speed of 10 Mbps 10Mbps Half Connecting by Half Duplex at speed of 10 Mbps Auto Negotiation BMC MAC Address Display MAC Address of BMC DHCP Determine whether to dynamically obtain an IP address from a DHCP server If this item is set to Enable BMC set the value obtained from DHCP server on IP Address Subnet Mask and Default Gateway Disable IP Address Specify the BMC LAN IP a...

Page 102: ...nable SSH Port Number Specify the SSH port number 11 22 1 Can be specified if the server supports this feature 2 When set to Shared BMC LAN the BMC LAN port is disabled When set to Shared BMC LAN the system OS LAN port also transmits or receives data Thus the network performance may be reduced due to load of system LAN or BMC LAN 3 If an illegal value is specified for subnet mask an error message ...

Page 103: ... Authentication Password Set the authentication password for Active Directory 5 7 Blank User Domain Name Specify the user domain name 5 8 Blank Timeout Specify timeout period for connection with Domain Controller 5 120 Domain Controller Server1 Enable or disable Domain Controller Server 1 5 9 Enable Server Address1 Specify IP address of Domain Controller Server 1 5 10 Blank Domain Controller Serve...

Page 104: ...or other number are not allowed 3 Up to 19 ASCII characters can be used excluding blank quotation ampersand question mark equal sign and 4 Privileges are defined as follows Administrator User who has administrator right All operations are allowed Operator User who can operate the machine Session management license registration remote KVM media configuration and update are not allowed User General ...

Page 105: ...ble of To 3 1 Disable To 3 E Mail Address Specify the mail address of To 3 2 3 Blank From Specify the mail address of From 3 Blank Reply To Specify the mail address of Reply To 3 Blank Subject Specify the Subject 4 Blank Subject Option Enable or disable the feature to add Subject Option Disable X Priority Date Formats Enable or disable the feature to add X Priority and select date format Enable MM...

Page 106: ...est Execute test by sending an alert by mail 10 1 When Mail Alert is enabled at least one address should be enabled 2 Can be specified only when To X is set to Enable 3 Up to 255 characters including alphanumeric hyphen underscore period and at mark can be used 4 Up to 63 alphanumeric characters excluding and can be used 5 Up to 255 alphanumeric characters hyphen and period can be used for full do...

Page 107: ...or disable tertiary receiver 4 Disable IP Address3 Specify the IP Address of tertiary receiver 5 0 0 0 0 Alert Level Alert Level Specify the kind of event to alert Error Warning Error When Error is detected in each sensor type the alert is sent to the valid receiver Error Warning When Error or Warning is detected in each sensor type the alert is sent to the valid receiver Error Warning Information...

Page 108: ...Select a keyboard language Japanese JP English US French FR German DE English US Remote Media Encryption Enable or disable encryption Enable Remote CD DVD No Encryption Specify the port number of remote CD DVD port when encryption is disabled 1 5120 Remote USB Memory No Encryption Display the port number of remote USB memory when encryption is disabled Remote CD DVD port number 2 Remote FD No Encr...

Page 109: ...ecify the Authentication Key 4 5 guest Redirection Enable or disable Redirection feature 4 6 Enable 1 When this item is changed to from Overwrite oldest SEL all log records in the SEL Repository are cleared 2 Disabling Platform Event Filter also disables SNMP alert 3 When BMC can be managed directly from NEC ESMPRO Manager Ver 5 4 or later this item must be set to Enable If it is set to Enable Aut...

Page 110: ...d returns to BMC Configuration menu Enter key Clears SEL 2 6 Resetting BMC If you select Reset on EXPRESSSCOPE Engine 3 menu the confirmation message as show below appears Confirmation message BMC Reset ESC key Aborts processing and returns to BMC Configuration menu Enter key Resets BMC It takes about several minute to restart BMC Note Do not shutdown the system reboot the system or perform any sw...

Page 111: ...rmation message as show below appears Confirmation message Initialization ESC key Aborts processing and returns to Main menu Enter key Initializes BMC configuration settings and restores the default value After initialization it takes several minutes to restart BMC Note Do not shutdown the system reboot the system or perform any switch operation while BMC is being initialized for approximately 3 m...

Page 112: ...er consumption Watt CPU Throttling Shows Current Maximum Minimum Average CPU throttling rate 2 Memory Throttling Shows Current Maximum Minimum Average memory throttling rate 2 3 Configuration Aggressive Mode Enable or disable Aggressive Mode Disable Power Threshold Pa Specify power threshold in Aggressive Mode Allowable range is between AAA and Maximum Power Consumption Watt 4 5 Maximum power cons...

Page 113: ...ion Performance Optimized Disable CPU Cores Specify the number of cores to be disabled Allowable value is between 0 and Number of maximum cores 1 8 0 1 These values are reference purpose only Each value might be different from the actual value which depends on your system configuration 2 Technology that decreases frequency or duty cycle of clock and suppresses power consumption 3 This item is not ...

Page 114: ...es 2 9 Initializing ECO Setting If you select Configuration Initialization on ECO menu the confirmation message as show below appears Confirmation message Initialization ESC key Aborts processing and returns to Main menu Enter key Initializes ECO settings and restores the default value ...

Page 115: ...If Flash FDD is lost stolen misappropriated or fraudulently obtained there is a risk of leaking confidential information to a third party NEC assumes no responsibility for damages caused by leaking confidential information in this way The write protection of Flash FDD is the status before connecting to this server If you want to change the write protection remove Flash FDD from the server change t...

Page 116: ...be connected via USB hub Directly connect Flash FDD to USB connector of the server Before touching Flash FDD discharge static electricity from your body by touching a nearby metal object such as a doorknob or aluminum frame Do not disassemble Flash FDD Do not apply a strong force to Flash FDD Do not place Flash FDD in an area directly exposed to sunlight or near a heater Do not handle Flash FDD wh...

Page 117: ...S The power control feature is available for the following OSs OSs that support the power control feature Windows Server 2008 R2 Standard x64 Windows Server 2008 R2 Enterprise x64 Windows Server 2012 Standard x64 Windows Server 2012 Datacenter x64 Windows Server 2012 R2 Standard x64 Windows Server 2012 R2 Datacenter x64 4 2 Notes on Using Windows Server 2008 R2 2012 2012 R2 The event shown below w...

Page 118: ...AID Viewer raidcmd Controller RAID Controller RAID Controller Virtual Drive Logical Drive Logical Drive Drive Group Disk Array Disk Array Drive Physical Device Physical Device Tips raidcmd is a command provided by Universal RAID Utility For details refer to Universal RAID Utility User s Guide 2 Numbering Numbers indicating RAID Controller configuration differ between Off line Utility and Universal...

Page 119: ... display levels Universal RAID Utility Item Setting values of Off line Utility Display levels of Universal RAID Utility Rebuild priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Patrol Read priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Consistency Check priority 80 to 100 High 31 to 79 Middle 0 to 30 Low Values to be set when changing the level with Universal RAID Utility Item Selection le...

Page 120: ... shown in Chapter 2 6 2 Menus of EXPRESSBUILDER 4 Autorun Menu appears Internal Flash Memory Be sure that the CD DVD drive has no disc restart the server and press F3 key at the following POST message Press F2 SETUP F3 Internal Flash Memory F4 ROM Utility F12 Network When EXPRESSBUILDER starts from Internal Flash Memory Boot Selection Menu shown in Chapter 2 6 2 Menus of EXPRESSBUILDER 1 Boot Sele...

Page 121: ...mode When OS installation is chosen or no key is pressed Home Menu shown in 2 Home Menu appears Tool Menu shown in 3 Tool Menu appears when you choose Tool menu Normal mode The screen is displayed on local console Choose this mode usually You can operate EXPRESSBUILDER remotely by using BIOS Console Redirection when choosing Tool menu Redirection mode The menu items and the tools are the same as t...

Page 122: ...Windows choose Manual Selection in Step 1 b Utilities Runs utilities provided by EXPRESSBUILDER See Chapter 2 6 3 Utilities Provided by EXPRESSBUILDER for details c Versions Shows the versions of software and drivers in EXPRESSBUILDER d Exit Closes EXPRESSBUILDER and then shut down or restart the server 3 Tool Menu Test and diagnostics Return to the previous menu The system diagnostics which is us...

Page 123: ... Reader to your computer to read the manuals b Versions Shows the versions of software and drivers in EXPRESSBUILDER c Integrated Installation Installs several applications or Starter Pack easily If the using machine is not the server or the logon user does not have the administrator privilege this item will be grayed out d Applications Installs or executes applications individually e Files for Se...

Page 124: ... only on DVD Manages Internal Flash Memory with the following commands a Initialize Clears the data in Internal Flash Memory and initializes formats it Note that all data in Internal Flash Memory is deleted b Update Copies the data of the EXPRESSBUILDER DVD or other media to Internal Flash Memory The data is overwritten and all previous data is cleared Tips The parameter file and RAID configuratio...

Page 125: ...Connecting the management LAN port to your network enables you to do the following from a remote site through a web browser and SSH client Managing the server Operating KVM keyboard video and mouse from a remote console Accessing a CD ROM DVD ROM floppy disk ISO image or USB flash drive in a remote console In order to activate these features the optional N8115 04 Remote KVM and Media License are r...

Page 126: ... this server remotely with NEC ESMPRO Manager connecting this server s BMC For details see NEC ESMPRO Agent Extension Installation Guide in EXPRESSBUILDER 8 4 Server Configuration Utility Server Configuration Utility can set various configurations such as the BMC settings For details see Server Configuration Utility User s Guide in EXPRESSBUILDER 8 5 NEC ExpressUpdate Agent NEC ExpressUpdate Agent...

Page 127: ...e server information Product Info for maintenance by using this utility 9 1 Usage Windows Run the stdclct collect exe contained in the installation folder of this utility This utility is usually installed to the C ezclct folder The log folder is created in the stdclct folder and Product Info is stored in a compressed zip file Tips Log on to Windows with an account that has an administrator privile...

Page 128: ...RAID 0 1 5 6 N8103 179 RAID Controller 2GB RAID 0 1 5 6 For information about installing Universal RAID Utility see Universal RAID Utility in Installation Guide Windows See Universal RAID Utility User s Guide in EXPRESSBUILDER for more information about operating instructions and features 10 1 Creating Logical Drive of RAID 6 Four or more physical devices are needed to create a RAID 6 logical driv...

Page 129: ...20f M Maintenance Guide 129 Chapter 2 Useful Features 11 Express Report Service Express Report Service HTTPS For details about Express Report Service Express Report Service HTTPS see Express Report Service Express Report Service HTTPS Installation Guide in EXPRESSBUILDER ...

Page 130: ... Service MG Express5800 E120f M Maintenance Guide 130 Chapter 2 Useful Features 12 Express Report Service MG For details about Express Report Service MG see Express Report Service MG Installation Guide in EXPRESSBUILDER ...

Page 131: ... of error messages for errors detected by the power on self test POST 2 List of Windows Event Logs Shows a list of Windows event logs 3 Accessing Data for Electrical Power Temperature and Processor Utilization Describes how to check power consumption in watts intake temperature and logical processor utilizations 4 Glossary 3 3 ...

Page 132: ...e F2 to setup Messages indicating a memory error in this example the message indicates that CPU1_DIMM1 and CPU1_DIMM2 have failed and that DIMM1 has been forcibly started up The next table lists the error messages and the actions to solve the problem Tips Write down the displayed messages and beep code before contacting your sales representative The messages are useful information for maintenance ...

Page 133: ... setup each item again If the same error is detected repeatedly in spite of re setting contact your sales representative This error message also appears when lithium battery is removed 8007 SETUP Menu Password cleared by Jumper The password for SETUP was cleared by the jumper 8020 BIOS update error BIOS update failed Try BIOS update again If the same error is detected repeatedly contact your sales...

Page 134: ...MM5 A006 Memory Error detected in CPU1_DIMM6 An error was detected in CPU1_DIMM6 A007 Memory Error detected in CPU1_DIMM7 An error was detected in CPU1_DIMM7 A008 Memory Error detected in CPU1_DIMM8 An error was detected in CPU1_DIMM8 A00D Memory Error detected in CPU2_DIMM1 An error was detected in CPU2_DIMM1 A00E Memory Error detected in CPU2_DIMM2 An error was detected in CPU2_DIMM2 A00F Memory...

Page 135: ... AE14 CPU2_DIMM8 has been disabled A memory error was detected CPU2_DIMM8 has been disabled AE81 CPU1_DIMM1 with error is enabled An error in CPU1_DIMM1 was detected but because all memory is currently disabled this DIMM was forcibly enabled AE82 CPU1_DIMM2 with error is enabled An error in CPU1_DIMM2 was detected but because all memory is currently disabled this DIMM was forcibly enabled AE83 CPU...

Page 136: ...ot 01 failed Disable expansion of option ROM of the option board that is not used for OS boot Run SETUP and select Advanced PCI Configuration PCI Device Controller and Option ROM Settings PCIxx Slot Option ROM Disabled xx PCI slot number B002 Expansion ROM not initialized PCI Slot 02 Option ROM expansion in PCI slot 02 failed B022 Serial Port Configuration Overlapped Overlapping serial port config...

Page 137: ...ity was detected It is possible that a fan has failed or is clogged Contact your sales representative C020 The error occurred during voltage sensor reading An error was detected while reading voltage sensor Contact your sales representative C021 System Voltage out of the range A system voltage abnormality was detected C040 SROM data read error An error was detected while reading data on SROM C061 ...

Page 138: ...llegal system event log data was detected C11B BMC Mezzanine card is not found BMC Mezzanine card is not installed Contact your sales representative C11C BMC Mezzanine partition is invalid A format error was detected in BMC Mezzanine card C11D BMC is in Forced Boot Mode Detected that BMC is in Forced Boot Mode Unplug the power cord wait for at least 30 seconds then restart the server At that time ...

Page 139: ...s inappropriate C320 Unmatched PSUs Unmatched power supply units are configured C321 System power consumption is out of range in PSUs System power consumption exceeds the power output capacity limit C322 No information for system power consumption check No information is acquired in checking system power consumption C324 Unsupported combination of module enclosure and server module Unsupported com...

Page 140: ...erted If the DIMMs are installed correctly contact your sales representative 1 5 2 1 No processor in the server Failed to detect a processor Make sure that the processor is correctly mounted If the processor is installed correctly contact your sales representative 1 POST detected an error Contact your sales representative 2 BIOS update data was detected Wait until BIOS update completes 3 Failed to...

Page 141: ...ing up BIOS SETUP MENU This is not an error This message will disappear when SETUP operation is completed Waiting for normal temperature A temperature abnormality was detected inside the server Lower the room temperature or turn off the power to cool the server to room temperature before starting up the server If this abnormality continues to occur check if a fan has failed If the same error still...

Page 142: ...itical Processor1 Voltage Upper Critical Processor2 Voltage Lower Non Critical Processor2 Voltage Upper Non Critical Processor2 Voltage Lower Critical Processor2 Voltage Upper Critical BaseBoard Voltage Lower Non Critical BaseBoard Voltage Upper Non Critical BaseBoard Voltage Lower Critical BaseBoard Voltage Upper Critical VBAT Lower Non Critical VBAT Upper Non Critical VBAT Lower Critical VBAT Up...

Page 143: ...tive Power Supply1 Failure detected A power supply unit abnormality occurred Make sure that the power cord is plugged in If this does not resolve the problem contact your sales representative Power Supply2 Failure detected Processor Missing No CPU is installed Contact your sales representative Processor1 Thermal Trip The power was forcibly turned off due to a CPU temperature abnormality Processor2...

Page 144: ...recoverable error occurred for CPU2 DIMM6 CPU2 DIMM7 Uncorrectable Error An unrecoverable error occurred for CPU2 DIMM7 CPU2 DIMM8 Uncorrectable Error An unrecoverable error occurred for CPU2 DIMM8 Processor1 Internal Error An internal CPU error IERR occurred Processor2 Internal Error Sensor Failure Detected Abnormality in a sensor was detected SMI timeout A timeout occurred while servicing system...

Page 145: ...e the problem contact your sales representative Drive 1 Fault Drive 2 Fault Drive 3 Fault System Rear FAN1 Lower Non Critical A fan alarm was detected It is possible that a fan has failed or is clogged Contact your sales representative System Rear FAN2 Lower Non Critical System Rear FAN3 Lower Non Critical System Rear FAN4 Lower Non Critical System Front FAN1 Lower Non Critical System Front FAN2 L...

Page 146: ...n applying Starter Pack or driver for InfiniBand card for the first time after OS installation with N8104 146 147 InfiniBand card connected If Event ID 1 Mellanox ConnectX 3 IPoIB Adapter device has been successfully initialized and enabled is logged after this event there is no problem in system operation 4 b57nd60a Warning Broadcom NetXtreme Gigabit Ethernet xx The network link is down Check to ...

Page 147: ... OS Go to the following Microsoft website for details http support microsoft com kb 2756313 134 Microsoft Windows Time S ervice Warning NtpClient was unable to set a manual peer to use as a time source because of a DNS resolution error on time windows com 0x9 NtpClient will try again in 15 minutes and double the reattempt interval thereafter When installing an OS starting system or applying Starte...

Page 148: ...egister query select from MLNX_NetAdapterStatusEvent whose target class MLNX_NetAdapterStatusEvent in root standardcimv2 mlnx namespace does not exist The query will be ignored When applying Starter Pack or driver for InfiniBand card for the first time after OS installation This event does not affect system operation 1014 Microsoft Windows Security SPP Error Failed to obtain end user license hr 0x...

Page 149: ... 201 Microsoft Windows DeviceSetupManager Warning A connection to the Windows Metadata and Internet Services WMIS could not be established When running the system If this event is not registered after the Internet connection is established there is no problem in system operation 202 Microsoft Windows DeviceSetupManager Warning The Network List Manager reports no connectivity to the internet When r...

Page 150: ...ot affect system operation 27 e1iexpress Warning Intel R I350 Gigabit Network Connection xx Network link is disconnected When installing an OS This event does not affect system operation 27 e1rexpress Warning Intel R I350 Gigabit Network Connection xx Network link is disconnected When starting system or applying Starter Pack This event does not affect system operation 46 volmgr Error Crash dump in...

Page 151: ...this event does not affect system operation 1530 Microsoft Windows User Profiles Service Warning Windows detected your registry file is still in use by other applications or services The file will be unloaded now The applications or services that hold your registry file may not function properly afterwards Applying Starter Pack If there is no such influence cannot sign in Windows does not affect t...

Page 152: ...oft Windows Hyper V VMMS Warning Shut down physical computer Stopping saving all virtual machines When running the system This event is logged when activating Windows Server 2012 Hyper V but this event does not affect system operation 15350 Microsoft Windows Hyper V VMMS Error VID Virtual Infrastructure Driver is not running When running the system This event is logged at shutdown of Windows Serve...

Page 153: ...F FF FF 06 00 00 00 yyyy 0038 40 00 00 00 00 00 00 00 0040 00 00 06 12 08 00 00 10 0048 00 00 00 00 3C 00 00 00 0050 00 00 00 00 80 A2 BA 86 o 0058 00 00 00 00 08 B0 BD 86 0060 00 00 00 00 00 00 00 00 0068 00 00 00 00 00 00 00 00 0070 00 00 00 00 00 00 00 00 0078 00 00 00 00 00 00 00 00 0080 00 00 00 00 00 00 00 00 0088 00 00 00 00 00 00 00 00 11 iANSMiniport Warning Adapter link down Intel R When...

Page 154: ... is performed so there is no operation problem Application Event Log 63 Microsoft Windows WMI Warning A provider BnxWmiProvider has been registered in the Windows Management Instrumentation namespace root brcmbnxns to use the LocalSystem account This account is privileged and the provider may cause a security violation if it does not correctly impersonate user requests Upon applying Starter Pack T...

Page 155: ...age_1000 rev_1000 1 7f6ac24 0 303030303 030303031303030303032383030304636 GUID 00000000 00007 e00 GUID 00000000000002B8 x00560000 0000000000000000 0 00000000004866D0 4096 0 hr 0x80070013 This media is read only volume When you import a transportable shadow copy to another server that has a read only volume while operating Windows Server 2008 R2 Go to the following Microsoft website for details htt...

Page 156: ... 0xC000000D When running an OS for the first time This event does not affect system operation Microsoft Windows Dhcp Client Admin 1001 Microsoft Windows Dhcp Client Error Your computer could not assign an address from the network by the DHCP Server for the Network Card with network address MAC accress The following error occurred 0x79 Your computer will continue to try and obtain an address on its...

Page 157: ...h Here is the sample file created by using Visual Basic Script Start Script Option Explicit Prepare for IPMI Driver Dim osvc oclass Dim oinstance oipmi set osvc getobject winmgmts root wmi set oclass osvc get microsoft_ipmi for each oinstance in osvc instancesof microsoft_ipmi set oipmi oinstance next Format the IPMI command request Dim oinparams set oinparams oclass methods_ requestresponse inpar...

Page 158: ...et oclass osvc get microsoft_ipmi for each oinstance in osvc instancesof microsoft_ipmi set oipmi oinstance next Get SDR Repository Info Dim oinparams set oinparams oclass methods_ requestresponse inparameters Get SDR Repository Info oinparams networkfunction ha oinparams lun 0 oinparams responderaddress h20 oinparams command h20 oinparams requestdatasize 0 Fire IPMI Command Dim outparams Dim i Re...

Page 159: ...sensorNum Dim outtmp units1 units2 sensortype oinparams networkfunction ha oinparams lun 0 oinparams responderaddress h20 oinparams command h23 oinparams requestdata array rv_ls rv_ms rc_ls rc_ms 20 14 oinparams requestdatasize 6 set outtmp oipmi execmethod_ requestresponse oinparams units1 outtmp ResponseData 3 Select Case outtmp ResponseData 4 case 0 units2 unspecified case 1 units2 degrees C ca...

Page 160: ...stringtype oipmi execmethod_ requestresponse oinparams Dim outsdridstring Dim idlength j idlength outsdridstringtype ResponseData 3 and 31 oinparams networkfunction ha oinparams lun 0 oinparams responderaddress h20 oinparams command h23 oinparams requestdata array rv_ls rv_ms rc_ls rc_ms 48 idlength oinparams requestdatasize 6 set outsdridstring oipmi execmethod_ requestresponse oinparams tmpMessa...

Page 161: ...mrefresher Set objProcessor objRefresher AddEnum _ objWMIService Win32_PerfFormattedData_PerfOS_Processor objectSet objRefresher Refresh Dim first first true Do For each intProcessorUse in objProcessor If first Then If intProcessorUse Name _Total Then first false End If else Wscript Echo Proc intProcessorUse Name _ PercentProcessorTime _ intProcessorUse PercentProcessorTime End If Next Wscript Sle...

Page 162: ...er IPMITool is provided in OpenIPMI tools version rpm Execution example ipmitool raw 0x2c 0x02 0xdc 0x01 0x00 0x00 Execution result dc 32 01 00 00 4d 01 7f 00 80 0e 33 4e 70 b2 72 01 40 Power consumption is given by calculating the 2 byte 16 bits output value The third value 0x01 15 8 The second value 0x32 7 0 In the example above power consumption 0x0132 hexadecimal 306 decimal watts Tips Power c...

Page 163: ... current reading of the sensor The sensor indicating intake air temperature contains Amb Ambient or FntPnl Amb Temp in its name The data in the above example is obtained from the sensor that contains FntPnl Amb Temp in its ID and the intake air temperature is 27 C 3 2 3 Processor utilization The utilization rate of all logical processors is given by executing the mpstat command provided in a Linux...

Page 164: ...rd You can start EXPRESSBUILDER from it without DVD when pressing F3 key during POST NEC ESMPRO Standard software for the server management This consists of several applications for managing or monitoring NEC ESMPRO Agent Software for monitoring the server This works with NEC ESMPRO Manager and resides as the OS service NEC ESMPRO Agent Extension Software for performing the scheduled operations Th...

Page 165: ...0f M Maintenance Guide September 2014 NEC Corporation 7 1 Shiba 5 Chome Minato Ku Tokyo 108 8001 Japan NEC Corporation 2014 The contents of this manual may not be copied or altered without the prior written permission of NEC Corporation ...

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