NECCare Service 320- 8/2009
Supplemental Professional Service
NECCare Services are designed to red uce risks and protect
yo ur IT investment with the NEC Express5800/300 Series
Server thro ugh warranty and maintenance,
imp lementatio n/installation and relocatio n services.
Installation Services
NEC installatio n services are req uired when imp lementing an
NEC Express5800/300 Series Server. Installatio n services are
fee-b ased and will b e co nducted b y an NEC Engineer and or b y
a Certified NEC Service Provider.
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Req uires preplanning for installation b y NECAM and the
Custo mer. An Installatio n Site Preparatio n Guid e will be
delivered and agreed upo n between the Custo mer and
NECAM prior to installation. This document will p rovide an
outline o f the installatio n plans and processes.
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Installatio n will take a minimu m o f o ne (1) day for
hard ware. Hard ware installatio n includes; hard ware,
operating system, network co nnectio n, configuration and
ad ministrator training. Anything b eyo nd o ne (1) d ay will
require additio nal fees.
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When the server options of either NEC’s SRE Scripting and
or NEC’s Active Up grad e are purchased, tho se
imp lementatio n also req uire o ne (1) day each to
imp lement/install.
Relocation Services
NEC Relocatio n services are available as a fee-b ased service
delivered b y an NEC Engineer and or an Certified NEC
Service Provider to help Custo mers protect their IT
investments b y red ucing risks, including minimal d o wntime,
that are kno wn to be asso ciated with relo cation.
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NECAM or the Certified Service Provider will work with
the Custo mer to assist with p lanning and coordination o f the
mo ve.
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Damage caused b y relocatio n witho ut the assistance of NEC
is not co vered under this warranty pro gram. Please refer to
the section “W hat is Co vered and What is Not Co vered” for
more informatio n.
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Servers mo ved witho ut the assistance o f NEC may require
recertificatio n to validate warranty.
