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NECCare Service 320- 8/2009 

Introduction 

 

NEC Corporatio n o f America, “NECAM”, o ffers o ne o f the 
stro ngest  warranty programs in the co mp uter ind ustry. This 
document will fo cus o n the NECCare Standard W arranty 
Program for the Express5 800/300 Series Fault Tolerant 
Servers

.  

Warranty Registration 

For efficient service, register yo ur system o nline at: 

http://www.necam.com/registration

 

Upon receip t o f the registratio n informatio n o f yo ur ne w NEC 
product yo u  will be entitled to utilize NEC’s o nline Self-
Support web site.  Yo u will find such informatio n as; prod uct 
updates, specific warranty co verage for yo ur product or you 
can initiate technical sup port for yo ur q uestio ns all fro m o ne 
location. 

Program Highlights 

NEC Corporatio n o f America’s NECCare Standard/300 
Maintenance and Service Warranty Program o ffers yo u the 
follo wing b enefits: 

 

3-years Standard Limited  Warranty co verage 

 

3-Years Custo mer Replacement Units (CRU) parts 

replacement: 

 

For tho se parts designated as CRU, NECAM will 
provide a Next B usiness Day part ship ment to the 
custo mer. 

 

Monday-Friday, 9am-5p m (Local time) toll-free hard ware 
technical p ho ne support in the USA  and Canada  

(Includes: 

Hawa ii, Alaska and Puerto Rico )

 

 

1-877 -632-0064  

 

90 days telep ho ne support for core so ftware (Op erating 

system, BIOS, Management So ft ware.) 

 

1-Year telep ho ne support for VMWare 

(fro m the in itia l time 

of purcha se) 

 

Summary of Contents for Express5800/320Fd FT

Page 1: ...NECCare Service 320 8 2009 NECCare TM NECCare Standard 300 Maintenance and Service Warranty Program Express5800 320Fd FT Server ...

Page 2: ...accompanying each product However actual performance of each product is dependent upon factors such as system configuration customer data and operator control Since implementation by customers of each product may vary the suitability of specific product configurations and applications must be determined by the customer and is not warranted by NEC Corporation of America To allow for design and spec...

Page 3: ...sional Service 5 Installation Services 5 Relocation Services 5 Registered Limited Warranty 6 Who is Protected 6 What is Covered and What is Not Covered 6 What NEC Corporation of America Will Pay for and what NEC Corporation of America Will Not Pay for 7 How You Can Get Warranty Service 8 Limitation of Damages and Implied Warranties 8 ...

Page 4: ...warranty coverage for your product or you can initiate technical support for your questions all from one location Program Highlights NEC Corporation of America s NECCare Standard 300 Maintenance and Service Warranty Program offers you the following benefits 3 years Standard Limited Warranty coverage 3 Years Customer Replacement Units CRU parts replacement For those parts designated as CRU NECAM wi...

Page 5: ...ardware installation includes hardware operating system network connection configuration and administrator training Anything beyond one 1 day will require additional fees When the server options of either NEC s SRE Scripting and or NEC s Active Upgrade are purchased those implementation also require one 1 day each to implement install Relocation Services NEC Relocation services are available as a ...

Page 6: ...able or reconditioned parts components or modules that are in good working order as replacements Replacement items shall be of like kind and quality of those replaced Spare parts are warranted for ninety 90 days If you do not register your Server with NECAM you will be required to present proof of purchase as evidence of your entitlement for warranty service Please retain your proof of purchase wi...

Page 7: ...rtons carrying cases external cabinets magnetic or digital tapes or any accessories used in connection with the Product 6 This warranty covers only NEC Corporation of America supplied components Service required as a result of third party components is not covered under this warranty including third party software even if it is distributed by NECAM What NEC Corporation of America Will Pay for and ...

Page 8: ...r software failure and then will provide you with the appropriate service options If appropriate you will be given instructions on how to return your CRU part in a NECAM supplied box You may be given a reference number that you should retain for your records If NEC authorizes on site service for your repair a qualified technician will arrive at your site the next business day from the time of disp...

Page 9: ...o have other rights that vary from state to state and province to province Note All Products returned to NEC Corporation of America for service MUST have prior approval This may be obtained by calling 1 877 632 0064 This Product is warranted in accordance with the terms of this limited warranty Consumers are cautioned that Product performance is affected by system configuration software the applic...

Page 10: ...NECCare Service 320 8 2009 http www necam com registration ...

Page 11: ... 461 00012 000 461 00012 000 ...

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