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NEC EXP320R, Maintenance Manual

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8. Troubleshooting 

 

 

Express5800/R310e-E4, R320e-E4, R320e-M4, R310f-E4, R320f-E4, R320f-M4    Maintenance Guide (Windows) 

109

Chapter 1  Maintenance 

[?] 

Event log which warn CPU load monitoring is registered: 

  If NEC ESMPRO Agent cannot get performance information from the OS due to a temporary 

resource shortage or high load ratio on the system, it will record the following event log. 
However, there is no real problem on operation. (In the description, Y and x represent 
alphanumeric characters. YYYY may not be acquired.) 

Source: ESMCpuPerf 

Type: Information 

Event ID: 

9005 

Description:  Cannot get system performance information now (YYYY Code=xxxx). 

（

YYYY Code=xxxx

）

 

If NEC ESMPRO Agent cannot get information, it will treat the load ratio as 0%. So, if NEC 
ESMPRO Agent cannot get information continuously, the CPU load ratio may appear lower than 
the actual value. 

[?] 

The following system event of ACPI is logged: 

  This event may be registered during the re-installation, it is not a problem in operating the 

system. 

Source: ACPI 

Type: Error 

Event ID: 

6 

Description:  ACPI BIOS does not contain an IRQ for the device in PCI slot 1, function 0. 

[?] 

The following system event of srampt3 is logged: 

  The following events may be recorded at the OS startup or when the module is switched 

including occurrence of module failure. This log indicates that the system has detected a 
non-fatal, correctable event for the server operation. This does not affect the system as long as 
the event never occurs repeatedly. 

Source: srampt3 

Type: Error 

Event ID: 

11 

Description:  Driver detected control error on \Device\Raid\Port?. 

Note 1: "?" indicates the board number. 

[?] 

Fibre Channel (N8803-040/040F/040AF) related log is recorded in the System Event log: 

  The following events may be recorded at the OS startup or when the module is switched 

including occurrence of module failure. This log indicates that the system has detected a 
non-fatal, correctable event for the server operation. This does not affect the system as long as 
the event never occurs repeatedly. 

Source: ql2300 

Type: Error 

Event ID: 

11 

Description:  Driver detected control error on \Device\Raid\Port?. 

Data : 

Word 

0000  : 0018000F 00680001 00000000 C004000B   
0010  : F0200000 00000000 00000000 00000000 
0020  : 00000000 00000000 00000000 00000000 
0030  : 00000000 C004000B 00000000 00000000 

Note 1:  "?" indicates the board number. 

Note 2:  This event occurs only when the value of word in 0x0010 is 0xF0200000 

or 0xF0260000. The value is displayed in 

Detail

 tab. 

Summary of Contents for EXP320R

Page 1: ...ter 3 Useful Features Maintenance Guide Windows NEC Express Server Express5800 Series Express5800 R310e E4 Express5800 R320e E4 Express5800 R320e M4 Express5800 R310f E4 Express5800 R320f E4 Express5800 R320f M4 EXP320R EXP320S 30 103 01 104 02 July 2017 NEC Corporation 2017 ...

Page 2: ...Chapter 3 Setup System BIOS configurations and summary of EXPRESSBUILDER Chapter 4 Appendix Specifications Installation Guide Chapter 1 Installing Operating System Installation of OS and drivers and precautions for installation Chapter 2 Installing Bundled Software Installation of NEC ESMPRO BMC Configuration and other bundled software Maintenance Guide Chapter 1 Maintenance Server maintenance err...

Page 3: ...ecking STATUS LED 19 2 4 Making Backup Copies 20 2 5 Cleaning 20 Cleaning the Express5800 ft series 21 Cleaning Tape Drive 21 Cleaning the Keyboard and Mouse 21 3 User Support 22 3 1 Maintenance Services 22 3 2 Before Asking for Repair 23 4 Maintenance of Express5800 ft series 24 4 1 Starting and Stopping the Components 25 4 1 1 Available status 25 4 1 2 Procedure in NEC ESMPRO Manager 26 4 1 3 Pr...

Page 4: ...ver 2012 R2 80 7 2 3 Windows Server 2008 R2 82 7 3 Collecting Configuration Information 83 7 3 1 Windows Server 2016 83 7 3 2 Windows Server 2012 R2 84 7 3 3 Windows Server 2008 R2 84 7 4 Collecting User Mode Process Dump 85 7 5 Collecting Memory Dump 85 8 Troubleshooting 87 8 1 Problem of Powering on 88 8 2 Problem of EXPRESSBUILDER 89 8 3 Problem of Installing OS 90 8 4 Problem of Starting OS 92...

Page 5: ...figuring Duplex LAN 156 3 2 4 Removing Duplex LAN 164 4 Express5800 ft Series Service Program Configuration 166 5 Installing Optional Devices 167 5 1 Precautions 167 5 1 1 Safety precautions 167 5 1 2 Before adding optional devices 168 5 1 3 Precautions for installing replacing optional devices 168 5 2 Available Optional Devices 169 5 3 2 5 inch Hard Disk Drive 170 5 3 1 Installing 2 5 inch Hard D...

Page 6: ...y 253 3 1 Starting the SAS Configuration Utility 253 3 2 Quitting the SAS Configuration Utility 254 3 3 Physical Formatting of the Hard Disk Drive 254 4 Flash FDD 257 4 1 Notes on Using Flash FDD 257 4 1 1 Compensation for recorded data 257 4 1 2 Handling Flash FDD 257 4 1 3 Use with EXPRESSBUILDER 257 5 Details of EXPRESSBUILDER 258 5 1 Starting EXPRESSBUILDER 258 5 2 Menus of EXPRESSBUILDER 258 ...

Page 7: ...ows Attention This symbol indicates the presence of a hazard if the instruction is ignored An image in the symbol illustrates the hazard type Example Prohibited Action This symbol indicates prohibited actions An image in the symbol illustrates a particular prohibited action Example Do not disassemble Mandatory Action This symbol indicates mandatory actions An image in the symbol illustrates a mand...

Page 8: ...oss and other serious malfunctions could occur Note Indicates items that must be confirmed when handling hardware or operating software Tips Indicates information that is helpful to keep in mind when using this server Optical disk drive This server is equipped with one of the following drives These drives are referred to as optical disk drive in this document DVD Super MULTI drive Hard disk drive ...

Page 9: ... OS in Installation Guide Windows for detailed information Notations in this document Official names of OS Windows Server 2016 Windows Server 2016 Standard Windows Server 2016 Datacenter Windows Server 2012 R2 Windows Server 2012 R2 Standard Windows Server 2012 R2 Datacenter Windows Server 2008 R2 Windows Server 2008 R2 Standard Windows Server 2008 R2 Enterprise POST POST described in this documen...

Page 10: ...on Microsoft Windows and Windows Server are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries Intel and Xeon are registered trademarks of Intel Corporation of the United States All other product brand or trade names used in this publication are the trademarks or registered trademarks of their respective trademark owners ...

Page 11: ...he above copyright notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution Neither the name of the Intel Corporation nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CON...

Page 12: ...written permission please contact openssl core openssl org 5 Products derived from this software may not be called OpenSSL nor may OpenSSL appear in their names without prior written permission of the OpenSSL Project 6 Redistributions of any form whatsoever must retain the following acknowledgment This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit http w...

Page 13: ...e this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution 3 Neither the name s of the above listed copyright holder s nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUT...

Page 14: ...sales representative 5 Regardless of article 4 NEC Corporation assumes no responsibility for effects resulting from your operations 6 The sample values used in this document are not the actual values Keep this document for future use Latest editions This document was created based on the information available at the time of its creation The screen images messages and procedures are subject to chan...

Page 15: ...heck if the system runs properly after system installation or reinstallation 6 Error Messages Describes error messages and actions to be taken at occurrence of an error 7 Collecting Failure Information Describes how to collect information about the location where a failure occurred and its cause if the server malfunctions See this section in case of a failure 8 Troubleshooting Describes how to ide...

Page 16: ...urns injury and property damage For details see Safety Precautions and Regulatory Notices Make sure to complete installation Do not get your fingers caught Be careful of handling internal components that may be at high temperatures Note If the server has hard disk drives move the server while being careful not to damage the drive When storing the server monitor the environmental conditions of the ...

Page 17: ...ce Important If this server and internal optional devices are suddenly moved from a cold place to a warm place condensation will occur Wait for a sufficient period of time before using the server and other components in the operating environment Note Check and adjust the system clock before operating after relocating or storing the server ...

Page 18: ...erver and peripheral devices on our website We recommend that the latest update always be applied for stable system NEC corporate site http www nec com Support Downloads NEC also provides NEC ExpressUpdate that helps you to download and install the updates that must be applied to BIOS and FW of the server NEC ExpressUpdate is contained in EXPRESSBUILDER provided with the server Tips NEC recommends...

Page 19: ...stem Check LED indication when Just after turning on the power of the server While the server is running Before shutting down the server LEDs to be checked LEDs located at front LEDs on hard disk drives If the indicator shows the server abnormality contact your sales representative For the functions and descriptions of the LED see Chapter 1 6 1 Error Indication by LED Slot 0 Slot 2 Slot 4 Slot 6 S...

Page 20: ...guration or BIOS configuration take a note of the system information according to Chapter 1 8 Backing Up System Information in Installation Guide 2 5 Cleaning Regularly clean the server to keep it in good condition WARNING Be sure to observe the following precautions to use the server safety Failure to observe the precautions may cause death or serious injury For details see Safety precautions and...

Page 21: ...diluted with cold or warm water and squeeze it firmly Rub off stains on the server with the cloth prepared in Step 1 Soak a soft cloth in water squeeze it firmly and wipe the server with it once again Wipe the server with a dry cloth 4 Clean the rear panel of the server Wipe off dust from the fan exhaust opening on the rear with a dry cloth Cleaning Tape Drive A dirty tape drive head causes unsucc...

Page 22: ...on are printed on the name plate attached on this server Confirm that the serial number on the name plate device number and the number on the warranty card are matched If they are not matched your warranty card may not be valid even if the device has a trouble within warranty period If they are not matched contact your sales representative We will not take any responsibility for malfunctions cause...

Page 23: ... 1 6 Error Messages 3 See Chapter 1 8 Troubleshooting If you find a symptom similar to your problem take the action as instructed The LED indications and the display on the screen at the failure will be useful information for the repair 4 Confirm that the required software has been properly installed 5 Scan for viruses using a commercial Antivirus Software If the problem persists after taking the ...

Page 24: ...emote Local Remote Local View MTBF information Remote Local Remote Local MTBF clear Remote Local Remote Local Diagnosis Remote Local Remote Local Dump collection Remote Local Board switch Remote Local BIOS Update Remote Local F W update Local Quick dump Local Auto firmware update Local Auto module start Local Remote Executable by using NEC ESMPRO Manager remotely Local Executable on local server b...

Page 25: ...t Use this feature to stop the relevant CPU module and PCI module before replacing component 4 1 1 Available status You can start or stop the component of ft server when the status of component is the following state Component Status of component Can Start Can Stop CPU module Power supply stop Broken Forced stop Firmware Update Complete Diagnostics Passed Duplex PCI module Power supply stop Broken...

Page 26: ...nent starts after a while The start result can be checked by Status in General of target component The result of the start operation is reported by the ft server as an alert Follow the steps below to stop a component 1 Choose General of the target component under the ft System tree in Information of server state constitution 2 Check the current status of Status Information in General See 4 1 1 Ava...

Page 27: ... a while The start result can be checked by Status of target component The status is not refreshed automatically Choose View menu Refresh on the utility to check the current status Follow the steps below to stop the component 1 Choose the target component by using the ft server utility 2 Check the current state of the target component by selecting View menu Refresh on the utility See 4 1 1 Availab...

Page 28: ...ft server disables the component to be used A disabled component with the MTBF lower than the threshold can be forcibly enabled by clearing the MTBF Important Before clearing MTBF and forcedly enable the component contact your maintenance personnel for the forced use of such a component 4 2 1 Available status You can clear the MTBF when the status of component is the following state Component Stat...

Page 29: ...er the ft System tree in Information of server state constitution 2 Check the current status of Status Information in General See 4 2 1 Available Status 3 Choose Maintenance and then click the Execute button of MTBF Clear Tips The MTBF clearing result can be checked by Status Information in General on the target component screen The result of the MTBF clearing operation is reported by the ft serve...

Page 30: ...nt by using the ft server utility 2 Check the current state of the target component by selecting View menu Refresh on the utility See 4 2 1 Available Status 3 Click the Clear button in MTBF Clear of the target component Tips The MTBF clearing result can be checked by Status of the target component The status is not refreshed automatically Choose View menu Refresh on the utility to check the curren...

Page 31: ...nent to detect the fault Note Stop the target component before starting diagnostics on the running component 4 3 1 Available status You can diagnose the component of ft server when the status of component is the following state Component Status of component CPU module Power supply stopped Broken Forcibly stopped Firmware Update Complete PCI module Power supply stopped Broken Forcibly stopped Firmw...

Page 32: ...current status of Status Information in General See 4 3 1 Available Status 3 Choose Maintenance and then click the Execute button of Diagnostics Tips The diagnosis result can be checked by Diagnostics Information in Maintenance If a fault is detected by the result of the diagnosis the status of General in the component is changed In addition the result of the diagnosis is reported by the ft server...

Page 33: ...nt status of the target component by selecting View menu Refresh on the utility See 4 3 1 Available Status 3 Click the Diagnostics button in the Diagnosis Information on the target component Tips The diagnosis result can be checked in Result on the target component The result of diagnosis executed last is displayed in the Diagnosis Information The status is not refreshed automatically Choose View ...

Page 34: ...memory dump is failed or the system stops The duplicate of the CPU module after collecting memory dump depends on the setting Enable automatic module start If the setting Enable automatic module start is disabled the CPU module does not become the duplex state automatically The CPU module changes to simplex state until the completion of writing memory dump image Therefore please note that it takes...

Page 35: ...e target CPU module under the ft System tree in Information of server state constitution 2 Check the current status of Status Information in General See 4 4 1 Available Status 3 Choose Maintenance and then click the Execute button of Dump Tips A certain time is required for the dump saving The dump is saved at SystemDrive NECDump MEMORY DMP on the managed server The result of the dump saving is re...

Page 36: ...e 1 Choose the target CPU module by using the ft server utility 2 Check the current status of the target component by selecting View menu Refresh on the utility See 4 4 1 Available Status 3 Click the Harvest button in Dump Tips A certain time is required for the dump acquisition The dump is stored as SystemDrive NECDump MEMORY DMP on the server The result of the dump acquisition can be checked in ...

Page 37: ...of CPU module when the CPU module is in online state system is continuously running but the target CPU module is in halt state 4 5 1 Available status You can update the BIOS of CPU modules when the status of component is the following state Component Status of component CPU module Power supply stopped Tips The status of component can be checked on the screen of NEC ESMPRO Manager or ft server util...

Page 38: ... server 1 Save the BIOS image file for update in a folder on the ft server Take a note of path to that folder 2 Choose General of the target CPU module under the ft System tree in Information of server state constitution 3 Check the current status of Status Information in General See 4 5 1 Available Status 4 Choose Update and then click the Execute button of Firmware Update Sample screen of Update...

Page 39: ... reported by the ft server as an alert It takes about 15 minutes until the update of either of CPU module is completed When the firmware update is completed check that the firmware revision is modified as you expect 7 When BIOS update completes choose Update and then click the Execute button of Jump Switch Jump Switch can be carried out to module of Power supply stopped 8 When you click OK on conf...

Page 40: ...n be checked by Status Information of General in target component Firmware update complete is displayed In addition the result of the update is reported by the ft server as an alert It takes about 15 minutes until the update of either of CPU module is completed When the firmware update is completed check that the firmware revision is modified as you expect 12 Confirm that the update is finished an...

Page 41: ...OS image file for updating needs to be stored on the ft server 1 Save the BIOS image file for update in a folder in the ft server Take a note of path to that folder 2 Select either one CPU module from ft server utility 3 Check the current status of the target CPU module by selecting View menu Refresh on ft server utility If the target CPU module is operating stop it See 4 5 1 Available Status 4 Cl...

Page 42: ...completed check that the firmware revision is modified as you expect 7 When the BIOS update completes click JumpSwitch The CPU module of which BIOS has been updated starts and the other CPU module stops Jump Switch can be carried out to module of Power supply stopped 8 Click Firmware Update on Update screen of the CPU module in halt status 9 Select Copy firmware from Online module to Offline one o...

Page 43: ...of PCI modules 0 and 1 and the both BMCs are automatically updated by the following procedure Important Consult with your maintenance personnel before updating BMC firmware 4 6 1 Available status You can update the BMC firmware when the status of component is the following state Component Status of component Firmware under BMC Duplex Duplex Tips The status of component can be checked on screen of ...

Page 44: ...rmware button on Firmware The Firmware Update dialog box appears 2 Specify the path to the firmware and then click Activate Confirmation dialog box appears 3 Click OK on the Confirmation dialog box The firmware update starts 4 When the firmware update is completed check that the firmware revision is modified as you expect Confirm the BMC firmware status Pressing F5 key refreshes the display of the...

Page 45: ... until the completion of writing memory dump image Therefore please note that it takes a longer time than usual to be duplex state Example When the size of dump file which is saved is 96GB it takes about 120 minutes If you shutdown the system while collecting memory dump the collecting is failed If installed memory size is greater than 32GB there are precautions Refer to Chapter 1 6 1 4 The instal...

Page 46: ...w to set the system operation Important Consult with your maintenance personnel before changing setting for system operation The new setting becomes valid after restarting the server Be sure to restart the system though you are not prompted on utility screen 1 Choose General in the ft server tree 2 Check or cancel the options of System Settings if necessary 3 Click the Apply button Sample screen o...

Page 47: ... Confirming the Startup and Stop of PCI Modules This section describes how to confirm the continuous system operation by failover after stopping the primary CPU IO module 1 Check which is the primary CPU IO module Tips CPU IO module with the PRIMARY LED illuminated is the primary module 2 Check whether the CPU IO modules are duplex Tips To check if the CPU IO modules are duplex see the System FT L...

Page 48: ...ng Up Bring Down Tips When you stop the operation of the primary PCI module a failover occurs and the secondary PCI module becomes the primary module When the primary PCI module is stopped the screen temporarily blacks out and then displayed again and the status changes as follows This indicates that PCI module is failed over Indications of status LEDs LED Secondary Primary 1 PRIMARY LED On Green ...

Page 49: ...oftware then try again Tips You can stop or start services collectively by using the batch file ARCserve Backup Stop collectively C Program Files x86 CA ARCserve Backup cstop bat ARCserve Backup Start collectively C Program Files x86 CA ARCserve Backup cstart bat Backup Exec Stop collectively For Backup Exec 15 C Program Files Symantec Backup Exec bestop bat For Backup Exec 16 which was upgraded f...

Page 50: ...s The status of LEDs varies depending on the method of disk duplication LED Secondary Primary 1 PRIMARY LED On Green 2 DISK ACCESS LED Blinking amber or green Lights green when accessing the disk drive Blinking amber or green Lights green when accessing the disk drive LED System 3 System FT LED After the completion of mirror volume duplication and when the PCI modules are duplicated LED Secondary ...

Page 51: ...duplex LED CPU IO module 0 Operating CPU IO module 1 Operating 1 PRIMARY LED On Green 2 DISK ACCESS LED Blinking Green Lights green when accessing the disk drive Blinking Green Lights green when accessing the disk drive LED System 3 System FT LED On Green The numbers in table above correspond to those shown in figure above DISK ACCESS LED 2 lights only when hard disk drive is accessed 2 From Start...

Page 52: ... shown 5 Click the Start button of the CPU module stopped by ft server utility Select the stopped CPU module and click Up of Bring Up Bring Down Tips When the CPU module is started hardware diagnosis and then synchronization of memory memory copy are performed and the duplication process is completed Note that the system is paused temporarily for copying memory during memory synchronization Indica...

Page 53: ...e 6 Error Messages Take an action below if the server is faulty If LED indicates an error state see 6 1 Error Indication by LED If an error message appears see 6 2 POST Error Message If a warning or error message appears on event log see 6 3 List of Windows Event Logs If a blue screen appears see 6 4 Error Message on Windows Server ...

Page 54: ...ith lighting blinking and lighting out patterns or colors If trouble seems to have occurred check the LED indication States of LEDs their meanings and how to approach the situation are described below but when you need to replace the module be sure to contact your sales representative System POWER LED System FAULT LED System FT LED Front With Bezel System POWER LED System FAULT LED System FT LED M...

Page 55: ...on On amber One of the CPU IO modules failed Take a note of LED indications on EXPRESSSCOPE and then contact your sales representative Blinking amber One of the CPU IO modules failed Failed CPU IO module cannot be identified Contact your sales representative 3 System FT LED LED indication Description Action On green System is operating under duplex condition Off System is not duplexed 4 System ID ...

Page 56: ...nking green Off Disk is being accessed Off On amber Disk is faulty Contact your sales representative Off Blinking amber Disks are not mirroring Perform mirroring Blinking in green and amber alternately Rebuilding is in progress or disks are not mirroring Confirm that the disk mirroring is complete 6 Optical DISK ACCESS LED LED indication Description Action Off Optical disk is not accessed On Optic...

Page 57: ...eiving data ACT state Off Disconnected from network Check the condition and connection of network cables SPEED LED Management LAN connector LED indication Description Action On green Port is operating on 100BASE TX Off Port is operating on 10BASE T SPEED LED 1G LAN connector LED indication Description Action On amber Port is operating on 1000BASE T On green Port is operating on 100BASE TX SPEED LE...

Page 58: ...is ON Off AC power is not supplied to CPU IO module The server becomes the standby state blinking in green in about one minute after AC power is supplied Blinking green CPU IO module is in standby state 2 SAFE TO PULL SAFE TO PULL LED This LED indicates the possibility to remove CPU IO module safely LED indication Description Action On green CPU IO module can be removed Blinking green CPU IO modul...

Page 59: ...tact your sales representative Error at memory slot 2 Contact your sales representative Error at memory slot 3 Contact your sales representative Error at memory slot 4 Contact your sales representative Error at memory slot 5 Contact your sales representative Error at memory slot 6 Contact your sales representative Error at memory slot 7 Contact your sales representative Error at memory slot 8 Cont...

Page 60: ...FAN Fan error LED Amber Failure occurs on the cooling fan for CPU of CPU IO module 10 I O I O FAULT LED Amber Failure occurs on the I O PCI part of CPU IO module 11 PRIMARY Primary LED Green CPU IO module is primary Pressing DUMP NMI switch may blink LED in green 9 Power Unit LED Power Unit LED is located at power supply unit at the rear of the server LED indication Description Action Off The serv...

Page 61: ... an error an error message appears on the display The next table lists error messages and the actions to take in response to them If the same error appears even if the action is performed contact your sales representative System Monitoring Check Passed ERROR Press F1 to resume F2 to setup Example This message indicates that date and time set on realtime clock is incorrect ...

Page 62: ...ED The Flash ROM was not written to correctly B000 Expansion ROM not initialized Failed to expand option ROM Disable expansion of option ROM of the board that is not used for OS boot B001 Expansion ROM not initialized PCI Slot 1 Option ROM expansion in PCI slot 1 failed Disable expansion of option ROM of the option board that is not used for OS boot Start SETUP and select Advanced PCI Configuratio...

Page 63: ...elete the event logs C10C BMC update firmware corrupted An illegality was detected while updating BMC firmware Unplug the power cord wait for at least 30 seconds then restart the server C10D Internal Use Area of BMC FRU corrupted An illegality was detected in FRU containing the device information C10E BMC SDR Repository empty An error was detected on BMC SDR C10F IPMB signal lines do not respond F...

Page 64: ...in BMC Mezzanine card C11D BMC is in Forced Boot Mode Detected that BMC is in Forced Boot Mode Unplug the power cord wait for at least 30 seconds then restart the server At that time check the jumper switch setting on motherboard D483 BP SROM data invalid An invalid data was detected in system backplane Contact your sales representative D484 BP SROM data read error Failed to read data in system ba...

Page 65: ...n an upper LCD line Message on Upper LCD Line Description Action XXXX BIOSXXXX Displayed while POST is running This is not an error POST Completed Successfully Displayed when POST completes normally This is not an error POST ERROR XXXX Error XXXX was detected during POST Check the message displayed on LCD and take an appropriate action System Simplex The system is operating in simplex mode This is...

Page 66: ...l CPU1_DIMM Area Temperature Lower Critical CPU1_DIMM Area Temperature Upper Critical CPU2_DIMM Area Temperature Lower Non Critical CPU2_DIMM Area Temperature Upper Non Critical CPU2_DIMM Area Temperature Lower Critical CPU2_DIMM Area Temperature Upper Critical Processor1 Thermal Control Upper Non Critical Processor1 Thermal Control Upper Critical Processor2 Thermal Control Upper Non Critical Proc...

Page 67: ...e on Lower LCD Line Description Action System Front FAN1 Lower Non Critical A fan alarm was detected It is possible that a cooling fan has failed or is clogged Contact your sales representative System Front FAN2 Lower Non Critical System Front FAN3 Lower Non Critical System Front FAN4 Lower Non Critical System Front FAN5 Lower Non Critical ...

Page 68: ...arting system or applying Starter Pack This event does not affect system operation 4 b57nd60a Warning Broadcom NetXtreme Gigabit Ethernet xx The network link is down Check to make sure the network cable is properly connected When installing an OS starting system or applying Starter Pack This event does not affect system operation 27 ixgbs Warning Intel R Ethernet Controller X550 xx Network link is...

Page 69: ...following information was included with the event Data Sharing Service 3239247874 The locale specific resource for the desired message is not present When running an OS for the first time or rebooting it or while the system is in use This event does not affect system operation 7030 Service Control Manager Error The Printer Extensions and Notifications service is marked as an interactive service Ho...

Page 70: ...dows Applications and Services Logs 69 Microsoft Windows AppModel Runtime Error Failed with 0x490 modifying AppModel Runtime status for package for user current status 0x0 desired status 0x20 When running an OS for the first time This event does not affect system operation if it is recorded only on the first startup and not recorded repeatedly 134 Microsoft Windows Time Service Warning NtpClient w...

Page 71: ...nce 506 Microsoft Windows DeviceManagement Pushrouter Error DmWapPushService Failed to register WNF with EventAggregator for WAP messages received by SMS Router Result 0xC002000B When running an OS for the first time This event does not affect system operation if it is recorded only on the first startup and not recorded repeatedly ...

Page 72: ... OS installation and is not logged repeatedly it does not affect system operation 7030 Service Control Manager Error Printer Extensions and Notifications service is marked as interactive service However the system is not allowed to use interactive service Thus this service might not work correctly When installing an OS If this event is logged only upon OS installation and is not logged repeatedly ...

Page 73: ...e from ACPI table Error code 0xC004F057 When installing an OS This event does not affect system operation 1534 Microsoft Windows User Profiles Service Warning Profile notification of event Create for component 2c86c843 77ae 4284 9722 27d65366543c failed Error code is not implemented When installing an OS If this event is logged only when installing an OS and does not occur repeatedly there is no p...

Page 74: ...ternet this event does not affect system operation 215 Microsoft Windows AppReadiness Error ART ResolveStoreCategories of Administrator failed Error Class not registered 0 0469065 sec When installing an OS If this event is logged only at the first sign in after OS installation and does not occur repeatedly there is no problem in system operation 1001 Microsoft Windows Dhcp Client Error Your comput...

Page 75: ...00000 0048 00000000 00000000 00000000 00000000 0050 00000000 00000000 134 Microsoft Windows Time Service Warning NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on NtpClient will try again in 3473457 minutes and double the reattempt interval thereafter Upon OS Installation This event does not affect system operation Application Event Log 1015 Micro...

Page 76: ...rver that has a floppy disk drive while operating Windows Server 2008 R2 This event does not affect system operation Applications and Services Logs Microsoft Windows Kernel EventTracing Admin 2 Microsoft Windows Kernel EventTracing Error Session failed to start with the following error 0xC000000D When running an OS for the first time This event does not affect system operation 3 Microsoft Windows ...

Page 77: ...te When the memory dump is saved one of the following event log is recorded to System in Event Viewer Source srabid ID 4096 Source Save Dump ID 1001 Source Microsoft Windows WER SystemErrorReporting ID 1001 Make sure that the memory dump is surely saved by these event log and then copy the memory dump file onto media A message Virtual memory is short Add system memory or quit application may appea...

Page 78: ...s after a failure has occurred a message may appear indicating virtual memory shortage Ignore this message and proceed with starting the system Restarting the system may result in an inability to properly collect information 7 1 Collecting Failure Information Occurred on Server Follow the steps below to collect various logs that occurred on the server 1 Run the following file on the server EsmDir ...

Page 79: ...urred on the server Tips If a STOP error system error or stall occurs restart the system and then follow the steps below 7 2 1 Windows Server 2016 1 Right click the left bottom of screen and click Event Viewer from the menu displayed 2 Select the type of log in Windows Logs Application records events related to running applications Security records events related to security System records events ...

Page 80: ...l Events As from Action menu 4 Type the file name of the archived log in File name 5 Select the type of the log file you want to save in Save as type and then click Save 7 2 2 Windows Server 2012 R2 1 Click Settings on Charms Bar To go to step 4 you can directly choose Event Viewer by right clicking on the lower left corner of the screen Charms Bar Right click menu ...

Page 81: ... Windows 81 Chapter 1 Maintenance 2 Click Control Panel in Settings 3 Click View event logs under System and Security 4 In Windows Logs select the type of log Application records events related to applications Security records events related to security System records events that occurred in Windows system components ...

Page 82: ...ve and then click Save 7 2 3 Windows Server 2008 R2 1 From Control Panel select Administrative Tool and then Event Viewer 2 Select the type of log in Windows Logs Application records events related to running applications Security records events related to security System records events that occurred in Windows system components 3 On the Action menu click Save All Event As 4 In File name type the ...

Page 83: ... to collect hardware information or configuration Tips If a STOP error system error or stall occurs restart the system and then follow the procedure below 7 3 1 Windows Server 2016 1 Right click the left bottom of screen and click Run from the menu displayed 2 Type msinfo32 exe and then press Enter key System Information starts 3 Click Export from File menu 4 Type a file name to save in File Name ...

Page 84: ...r of the screen Charms Bar Right click menu 2 Type msinfo32 exe in the text box and then press Enter key System Information dialog box will appear Search Run 3 From File menu click Export 4 Type a file name in File Name and then click Save 7 3 3 Windows Server 2008 R2 1 Select Run from Start menu 2 Enter msinfo32 exe in Open text box and then click OK 3 System Information starts 4 From Files menu ...

Page 85: ...sales representative before dumping the memory Dumping the memory while the server is in operating normally will affect the system operation Important Ignore the virtual memory shortage message and proceed when restarting Do not reset during dumping memory The following procedure is how to use DUMP NMI See the figure on the next page 1 If a failure occurs and you want to collect memory dump press ...

Page 86: ...P switch memory dump is saved in the specified location Memory dump is not collected depending on CPU status Tips If the server fails to restart after performing memory dump forcibly reset the server See Chapter 1 10 2 Forced Shutdown DUMP NMI switch Press DUMP switch 0 sec 1s 2s 3s 4s 5s 6s 7s 8s 9s 10s 11s Release switch here Keep on pressing Do not press after 9 sec PRIMARY LED blinks PRIMARY L...

Page 87: ...2 Problem of EXPRESSBUILDER See 8 8 Problem of EXPRESSBUILDER on Windows Failed to install OS See 8 3 Problem of Installing OS NEC ESMPRO does not work normally See 8 9 Problem of Bundled Software See NEC ESMPRO Agent Installation Guide Windows in EXPRESSBUILDER Event logs See 8 11 Event Logs Failed to setup Windows See 8 3 Problem of Installing OS If the server still does not work normally see th...

Page 88: ...r connecting the power cord Did you install the CPU IO module properly Check if the CPU IO module is properly installed in the server Secure the CPU IO module with screw located on the module removable handle The screen does not turn on Wait for some time until the NEC logo appears The screen is sometimes changed to the black screen during POST process Ignore the black screen and wait until POST e...

Page 89: ...rdware is properly connected Error Message ID Z3003 Failed to read a file Action Check if the DVD is damaged Is a message popped up Take an appropriate action according to the table below Message Action EXPRESSBUILDER does not support this computer Insert EXPRESSBUILDER disc for the computer and click OK to restart the computer Run the correct version of EXPRESSBUILDER Failed to get the hardware p...

Page 90: ...installed securely and that cables are properly connected Is the disk format correct Follow the table below to create a partition depending on the boot mode Boot mode Disk format UEFI GUID partition table GPT Legacy BIOS Master boot record MBR For example the following message appears if an MBR disk is specified as the system drive of Windows on UEFI boot mode When the disk format is changed the d...

Page 91: ...s or select Start Screen Administrative Tools Service to confirm whether the telnet service is registered 5 Specify the computer name with 15 characters or more if necessary Unable to configure the details of network adapter Did you configure the details of network adapter during setting up the server Configure the details of network adapter after installing Windows You cannot configure the detail...

Page 92: ...SAS cable properly Is the EXPRESSBUILDER DVD inserted Eject the EXPRESSBUILDER DVD and retry Is a Flash FDD connected to the server Take out the Flash FDD and restart the server The server repeats rebooting at startup Is CHKDSK run at startup Change to Disabled in the following BIOS setting by using BIOS Setup Utility Server OS Boot Monitoring For details see Chapter 3 1 System BIOS After completi...

Page 93: ...click Administrative Tools Computer management and select Device Manager Double click Stratus emb I350 2 Port Gigabit Adapter n under the network adapter and then select the following option from Power Management tab Wake On Magic Packet from power off state Note Wake On Magic packet is not available even if it is checked Is Hub Client fixed as 1000M Check the following configurations Set the Hub ...

Page 94: ...hentication The above message is an example of request for license authentication The message differs from this depending on the license Failed to duplex CPUs Is the memory configuration correct Check if CPUs or memory DIMM authorized by NEC is used Failed to duplex modules due to difference of BIOS version Is ft server utility System Configuration Auto Firmware Update disabled Change the setting ...

Page 95: ...Automatic Restart at the occurrence of error If the system does not restart automatically restart the server manually 8 6 Problem of Internal Devices and Other Hardware Failed to access the internal or external devices or such devices fail to operate Are cables properly connected Make sure that the interface cables and power cord are properly connected Also make sure that the cables are connected ...

Page 96: ...disks Confirm the procedures to duplex disks by referring to User s Guide and Maintenance Guide DISK ACCESS LEDs on the disks are off The LEDs seem to be off when an excessive amount of access causes the frequent blinking Check if the LEDs are blinking green when the access is reduced Unavailable disks are displayed on Disk Management Follow the instruction below Disk Status Description Action A m...

Page 97: ...o Negotiation make sure that Auto Negotiation is also specified for the connected hub Is the transfer speed of 10G LAN port 100Mbps If you specify 100Mbps make sure that Auto Negotiation is specified for the connected hub When shutting down the OS explorer exe causes an application error Ignore the following error at the shutdown explorer exe application error xxx instruction referenced xxxxx memo...

Page 98: ...f XX is 11 it means PCI module 1 1 Select the PCI module that failed to integrate on the ft server utility 2 Select Clear under MTBF clear 3 Select Start to start the PCI module If the following event is recorded and reintegration fails contact your sales representative Source srabid Event ID 16395 Description xx is now STATE_BROKEN REASON_BELLOW_MTBF xx denotes device number A disturbed screen ap...

Page 99: ...to read manuals Have you installed Adobe Reader to your computer To read the manuals install Adobe Reader in your computer Is the error Internet Explorer has stopped working displayed Close the dialog box and continue operation If the same error occurs double click version xml in root of DVD and then select Yes in the dialog box After that click the link in the manual to open the file Autorun menu...

Page 100: ... CPU module 0 0 7 DIMM slot 8 on CPU module 0 0 8 DIMM slot 9 on CPU module 0 0 9 DIMM slot 10 on CPU module 0 0 10 DIMM slot 11 on CPU module 0 0 11 DIMM slot 12 on CPU module 0 0 12 DIMM slot 13 on CPU module 0 0 13 DIMM slot 14 on CPU module 0 0 14 DIMM slot 15 on CPU module 0 0 15 DIMM slot 16 on CPU module 0 0 16 CPU1 on CPU module 0 0 21 CPU2 on CPU module 0 0 22 CPU module 1 1 DIMM slot 1 o...

Page 101: ...40 7 SCSI slot 8 on SCSI enclosure 0 10 40 8 SCSI enclosure 1 11 40 SCSI slot 1 on SCSI enclosure 1 11 40 1 SCSI slot 2 on SCSI enclosure 1 11 40 2 SCSI slot 3 on SCSI enclosure 1 11 40 3 SCSI slot 4 on SCSI enclosure 1 11 40 4 SCSI slot 5 on SCSI enclosure 1 11 40 5 SCSI slot 6 on SCSI enclosure 1 11 40 6 SCSI slot 7 on SCSI enclosure 1 11 40 7 SCSI slot 8 on SCSI enclosure 1 11 40 8 SCSI include...

Page 102: ... monitored events In SNMP alert the message text length is limited to 511 bytes If the message text exceeds 512 bytes is sent you need to verify the full length message on Event Viewer of sender machine To display the message text exceeding 512 bytes on Alert Viewer use TCP IP In Band Since the message text exceeds 511 bytes when CPU or PCI module is degraded you need to verify ESMFTPolicy event o...

Page 103: ...y when the PCI module IO module is running in the simplex mode When only the PCI modules IO modules is running in the simplex mode non duplexed mode the Information of server state constitution cannot display the status of the SCSI Enclosure and Mirror Disk correctly To check if the duplex mode is changed to the simplex mode check the event log or AlertViewer log or the status color of the PCI mod...

Page 104: ...constitution is set to enable and cannot be changed to disable by default Information of server state constitution Enclosure Temperature Information of server state constitution Enclosure Fan Information of server state constitution Enclosure Voltage Information of the keyboard mouse If the keyboard information under the I O Device in the Information of server state constitution is displayed incor...

Page 105: ...ct Hole at the front of the tray Keep pressing slowly until the tray comes out Important Do not use toothpicks plastic pin and other fragile pins If you still cannot eject the disk contact your sales representative 3 Pull the tray out with your hands 4 Remove the disk 5 Push the tray back to its original position Failed to access read or write to the Flash FDD Is the Flash FDD write protected Plac...

Page 106: ...ill be automatically started when PROSet II is started Source Service Control Manager Event ID 7031 Description The NMS service terminated unexpectedly This has occurred 1 time s The following corrective action will be taken in 0 milliseconds No action ACPI log is recorded in the system event log The following log may be recorded in the system event log when reinstalling OS but there is no problem...

Page 107: ...am Source iANSMiniport Type Warning Event ID 11 Description The following adapter link is not connected Physical Adaptor Source iANSMiniport Type Error Event ID 16 Description Virtual Team Adaptor the last adapter lost the link The team network lost the connection Source iANSMiniport Type Warning Event ID 22 Description The primary adapter did not detect the following probe Physical Adaptor Reason...

Page 108: ...crosoft Network Adapter Multiplexor Driver This event occurs in order to select an external network when creating a Hyper V virtual switch as the virtual switch s destination and in order to assign team members MAC addresses to the virtual switch if a NIC teamed team is selected on the network adapter No problems will occur during this operation when only one virtual switch port is in use or when ...

Page 109: ...llowing system event of srampt3 is logged The following events may be recorded at the OS startup or when the module is switched including occurrence of module failure This log indicates that the system has detected a non fatal correctable event for the server operation This does not affect the system as long as the event never occurs repeatedly Source srampt3 Type Error Event ID 11 Description Dri...

Page 110: ...has failed because the CpuBoard is not holding a valid memory dump image 0xd If the following log is registered on the system event log after reboot DUMP process saves the DUMP file on the HDD Please ignore the above log Source Microsoft Windows WER SystemErrorReporting Type error ID 1001 Description The computer has rebooted from a bugcheck The bugcheck was XXX XXX XXX XXX XXX A dump was saved in...

Page 111: ...n the system event log when setting RDR to internal disk or when starting to resynchronize by RDR Utility but there is no problem on the operation Source Disk Type warning ID 157 Description Disk number has been surprise removed Source Sradisk Type warning ID 520 Description LUN number full resync required reason Not cleanly shutdown Source Sradisk Type warning ID 520 Description LUN number full r...

Page 112: ... disk drives cannot be found you cannot recover the Windows system 9 1 Recovery of Windows Server 2016 If the Windows does not start normally you can recover it using the feature of the Windows installation disc To run this feature start the installation disc and then choose Repair your computer in Windows Setup wizard We recommend that this option is performed by the system administrator 9 2 Reco...

Page 113: ...at no processing is in progress when resetting the server 10 2 Forced Shutdown Use this feature when an OS command does not shut down the server POWER Switch does not turn off the server or software reset does not work Continue to hold POWER Switch of the server for at least four seconds The power is forcibly turned off To turn on the power back again wait at least 30 seconds after turning off the...

Page 114: ... the password of BIOS Setup Utility SETUP by using the jumper switch Tips Usually select Load Setup Defaults in BIOS Setup Utility SETUP to return the settings to the factory settings To clear the password or the CMOS memory use the corresponding jumper switch illustrated in the figure below Important Do not change any other jumper switch Any change will cause the server to fail or malfunction CMO...

Page 115: ...le repair or alter the server Do not remove lithium batteries Disconnect the power plug before installing or removing the server CAUTION Be sure to observe the following precautions to use the server safely Failure to observe the precautions may cause burns injury and property damage For details see Safety Precautions and Regulatory Notices Make sure to complete installation Do not get your finger...

Page 116: ...server 9 If the following warning message appears press the POWER switch to power off the server POST proceeds even when the warning message is displayed WARNING 8006 System configuration data cleared by Jumper 10 Disconnect AC power cords from CPU IO modules 0 and 1 11 Remove CPU IO module 0 and remove its top cover 12 Change jumper switch setting to its original position Protect 13 Assemble the ...

Page 117: ... module 0 goes on after a while If PRIMARY LED of CPU IO module 1 is lit disconnect AC power cords from both CPU IO modules wait for 30 seconds and connect them at the same time 8 When the POWER LEDs on CPU IO modules 0 and 1 starts blinking press the POWER switch to turn on the server 9 If the following warning message appears press the POWER switch to power off the server POST proceeds even when...

Page 118: ...agnostics Tips No data is written on the disk when checking the hard disk drives 11 2 Usage of System Diagnostics After turning off the server or restarting the server run System Diagnostics in the following procedure 1 Run EXPRESSBUILDER and choose Tool menu from Boot Selection Menu For more information see Chapter 3 5 Details of EXPRESSBUILDER Note Choose English if Language selection menu appea...

Page 119: ...r key on the cursor line to display the details of the test If an error is detected by System Diagnostics the relevant test result in the Test summary window is highlighted in red and Abnormal End is displayed in the result on the right side Move the cursor to the test that detected the error and press Enter key Take notes about the error message that has been output to the Detail Information scre...

Page 120: ...nce Log Info Shows the log information of the diagnostics To save it connect FAT formatted removable media and then choose Save F Option Optional features can be used from this menu Reboot Restarts the server 5 Choose Reboot in Enduser Menu The server restarts Remove EXPRESSBUILDER DVD from the drive System Diagnostics is now completed ...

Page 121: ...he offline tools at the following steps 1 Turn on the peripheral devices and then the server 2 Press F4 key while the message below is displayed Press F2 SETUP F4 ROM Utility F12 Network 3 Keyboard Selection Menu appears after POST completion The following menu is displayed after choosing a keyboard type 4 Choose Maintenance Utility or BMC Configuration to start each tool See the next section for ...

Page 122: ...ystem Event Log SEL Sensor Data Record SDR and Field Replaceable Unit FRU in Intelligent Platform Management Interface IPMI and also back up such logs Using this feature system errors and events can be investigated to locate the component to be replaced You can also clear the SEL area and specify the operation when the SEL area becomes full Tips DIMM information DIMMx FRU y displayed when you sele...

Page 123: ...ernal option devices 1 Hard Disk Drive Operations Describes how to duplex hard disk drives and how to replace the failed hard disk drives 2 Change Drive Letter Describes how to add change or remove drive letters 3 Duplex LAN Configuration Describes how to configure duplex LAN 4 Express5800 ft Series Service Program Configuration Describes service programs used for Express5800 ft series 5 Installin...

Page 124: ...IO function part In this section the processor function part is referred to as CPU module and IO function part PCI module Hard disk drive described in this chapter refers to both of the following Hard disk drive HDD Solid state drive SSD But HDD and SSD are described by the different meaning in the explanation about SSD Endurance in Upper right pane of 1 1 Starting RDR Utility and Its Screen 1 1 S...

Page 125: ... Utility screen The correspondence of disk number displayed on Disk Management and the drive letters may change when the system is restarted Upper right pane The properties of the disk selected in the left pane are shown In the figure above the properties of the disk inserted to the Slot 1 of the PCI module 10 Tips The RDR Utility display is not updated automatically Therefore update it by clickin...

Page 126: ...rs on the synchronization destination disk while the disk is Resyncing xx indicates a progress rate when the disk is Syncing In the lower right pane you can select a disk that corresponds to the disk selected in the left pane If a virtual disk is selected in the left pane the corresponding disks are all selectable Tips Selectable disks indicated in this pane and the rightmost optical disk drive im...

Page 127: ...recognizes paired disks as a single virtual disk Corresponding slots Slots corresponding to the mirroring process Corresponding slots PCI module 10 CPU IO module 0 slot 0 PCI module 11 CPU IO module 1 slot 0 PCI module 10 CPU IO module 0 slot 1 PCI module 11 CPU IO module 1 slot 1 PCI module 10 CPU IO module 0 slot 2 PCI module 11 CPU IO module 1 slot 2 PCI module 10 CPU IO module 0 slot 3 PCI mod...

Page 128: ...r stripe volume is needed first set RDR to basic disk and select Disk Management to convert the disk to dynamic disk If the system is shutdown or restarted while the mirror is broken or a long time 30 minutes or longer has passed after the mirror is broken the mirror resynchronization target will be the entire area of the partition existing on the disk For example if the mirroring has been broken ...

Page 129: ... indicated as Not Initialized right click the disk again and initialize it When a disk is initialized a popup window asking for rebooting the system may be displayed but there is no need to reboot it Select Restart Later and close the popup window 3 Click Start Screen RDR Utility or Start All Programs RDR RDR Utility to start RDR Utility Tips If the inserted disk does not appear on the tree from t...

Page 130: ... process is completed 5 Click Yes 6 Click OK Important If RDR is specified to a disk which contains the system partition or partition which cannot be unmounted such as setting the paging file pop up message of Step 6 does not appear Because pop up message that reboot of the system is needed appears click Close or OK The system will be automatically rebooted 2 minutes later Go on to Step 7 after th...

Page 131: ...use a new or physically formatted disk which has the same capacity as the synchronization source If such a disk is not used disks are not duplicated successfully As for physical format see Chapter 3 3 3 Physical Formatting of the Hard Disk Drive When a disk is inserted a popup window asking for rebooting the system may be displayed but there is no need to reboot it Select Restart Later and close t...

Page 132: ...zing the LED seems to light green and amber alternately The time required for synchronization varies depending on the partition size on the disk For a 279 GB partition it takes about 160 minutes When the partition does not exist on the disk the synchronization is completed immediately after the RDR is set and Op State State changes to Duplex However when the dynamic disk is used the time required ...

Page 133: ...ronization completed DISK ACCESS LED RDR Utility Op State State Status Source disk unlit Lights green when accessing the disk drive Duplex or Online Destination disk unlit Lights green when accessing the disk drive Duplex or Online RDR Virtual Disk Duplex None Tips DISK ACCESS LED is lit green only when hard disk drive is accessed If no access is made the LED seems to be unlit ...

Page 134: ...ant Do not release the RDR setting of the system disk Tips After running the command RDR settings will be cancelled but other data will remain You cannot release the duplex setting of the dynamic disk The display of RDR Utility is not updated automatically Therefore update it every time you check the status of disks by clicking Refresh from Action on the menu or pressing F5 1 Click Start Screen RD...

Page 135: ...nagement 2 Open Computer Management Service and execute Virtual Disk vds 3 Open Disk Management If the disk contains a partition which cannot be unmounted such as setting the paging file the OS needs to be restarted when canceling RDR In that case the system restart pop up message appears If you click Close or OK the OS is restarted automatically after two minutes Tips A partition on the disk wher...

Page 136: ...irtual Disk dialog box click OK b Clear Hard MTBF When a hardware failure occurs to a disk the mean time between failures MTBF is counted and the value is saved In RDR Utility the value is displayed at MTBF HardCurrent and MTBF HardNumberOfFaults These MTBF values can be cleared by the Clear Hard MTBF command 1 Click Start Screen RDR Utility or Start All Programs RDR RDR Utility to start RDR Utili...

Page 137: ...n starts and the status of disks changes as shown below Resynchronizing DISK ACCESS LED RDR Utility Op State State Status Source disk Blinking amber and green Simplex Destination disk Blinking amber and green Syncing RDR Virtual Disk Simplex Resync x x 0 4 8 96 Tips DISK ACCESS LED momentarily lights green when disk is accessed If the disk is accessed while the amber LED is blinking during synchro...

Page 138: ...t As Active RDR Plex dialog box click OK Active RDR Plex can be viewed from Active RDR Plex of RDR Virtual Disk In the image below the disk in the slot 1 of PCI module 10 is set to Active RDR Plex among physical disks constructing RDR Virtual Disk 2 2 Commands for RDR Virtual Disk a Verify RDR Virtual Disk Whether the synchronization by RDR is performed normally can be checked 1 Click Start Screen...

Page 139: ...k 3 In the Stop Verify RDR Virtual Disk dialog box click OK c Set Resync Priority Priority of synchronization by RDR can be specified By changing the priority I O load during synchronization can be reduced 1 Click Start Screen RDR Utility or Start All Programs RDR RDR Utility to start RDR Utility 2 Right click RDR Virtual Disk x in the left pane and click Set Resync Priority 3 When a dialog box ap...

Page 140: ...oftware failures Unknown MTBF SoftNumberOfFaults Mean number of software failures 0 The normal value denotes the value of when no error has occurred If either of the values is different from the normal value the disk has an error Procedures to Replace Failed Disks This section describes a procedure for replacing a disk when a failure occurs to a disk that is duplexed by the RDR function Important ...

Page 141: ...ng amber and green Simplex Destination disk Blinking amber and green Syncing RDR Virtual Disk Simplex Resync x x 0 4 8 96 Tips DISK ACCESS LED momentarily lights green when disk is accessed If the disk is accessed while the amber LED is blinking during synchronizing the LED seems to light green and amber alternately The time required for synchronization varies depending on the partition size on th...

Page 142: ...e entire area of the partition on the synchronized disks will be resynchronized after the system is restarted Synchronization completed DISK ACCESS LED RDR Utility Op State State Status Source disk unlit Lights green when accessing the disk drive Duplex Destination disk unlit Lights green when accessing the disk drive Duplex RDR Virtual Disk Duplex None Tips DISK ACCESS LED is lit green only when ...

Page 143: ... Generally hard disk drives are assigned C to Z but for network drives drive letters are assigned in a reverse order Z to C Because many of Windows programs refer to specific drive letters cautions are required for assigning drive letters For example the Path environment variable specifies a program name and a specific drive letter For performing the procedure above you need to be a member of Back...

Page 144: ...R320e E4 R310f E4 R320f E4 does not have this adapter 3 1 Windows Server 2016 3 1 1 Overview Duplex LAN configuration is using Windows Server 2016 NIC teaming LBFO Please refer to the technical site of Microsoft company about details of LBFO 3 1 2 Rules of Duplex Configuration on Express5800 ft series Ensure to make the setting of duplex network configuration on the server When building duplex con...

Page 145: ...PU IO module is in duplex status Note Because the configuration from the remote site may fail you need to log on as an Administrator or a member of Administrators group Before replacing the back panel of CPU I O module 1000BASE T 2ch board set N8804 012 or 10GBASE T 1ch board set N8804 011 be sure to remove duplex LAN and create a team after the replacement See Chapter 2 3 2 4 Removing Duplex LAN ...

Page 146: ... R310e E4 R320e E4 R320e M4 R310f E4 R320f E4 R320f M4 Maintenance Guide Windows 146 Chapter 2 Configuring and Upgrading the System 2 In the Properties window click Enable or Disable for NIC teaming 3 The NIC teaming setup tool will launch ...

Page 147: ...n the team Use adapters of the same functionality Create a team with an adapter having smaller PCI bus number and an adapter having larger PCI bus number Function can be verified in General tab of Properties window PCI bus Smaller value PCI module 0 side Larger value PCI module 1 side Function 0 Port 0 side 1 Port 1 side Example Team 0 PCI bus smaller value Function 0 Port 0 side PCI bus larger va...

Page 148: ... R320e E4 R320e M4 R310f E4 R320f E4 R320f M4 Maintenance Guide Windows 148 Chapter 2 Configuring and Upgrading the System 5 Type the name of the team to create and then select the network adapter to include in the team from the Member adapters list ...

Page 149: ...ttings LACP Configures dynamic aggregation between the NIC and switches Load balancing mode Address Hash Distributes the load based on IP addresses and port numbers Hyper V Port Distributes the load to each of the virtual switch ports used by the virtual machines Dynamic Distributes the load based on IP addresses and port numbers in sending Distributes the load same to Hyper V Port in receiving St...

Page 150: ...ter 2 Configuring and Upgrading the System 3 Setting team adapter 7 Start Command prompt and enter as follows to check the physical MAC address of team adapter ipconfig all 8 Select the Team Adapter you have set from Device Manager Right click on it and select Properties from the menu displayed to show the Properties dialog box ...

Page 151: ...51 Chapter 2 Configuring and Upgrading the System 9 Specify the physical address MAC address of team adapter as follows Select the Advanced tab on the properties dialog box Select MAC Address from the Property list box Enter the MAC address of a Team Adapter which you have checked in Step 7 in the Value text box Click OK ...

Page 152: ...s how to remove duplex dual LAN Note Because the configuration from the remote site may fail you need to log on as an Administrator or a member of Administrators group Do not remove duplex LAN in any other procedure than described below Doing so may affect the files required for configuring removing the team 1 Select Local Server from Server Manager 2 In the Properties window click Enable or Disab...

Page 153: ...0f E4 R320f M4 Maintenance Guide Windows 153 Chapter 2 Configuring and Upgrading the System 3 The NIC teaming setup tool will launch 4 In the Teams section select the team to remove Right click on it and select Delete 5 The confirmation dialog box appears Click Delete team button ...

Page 154: ...efault Disable RLB and remove adapter priority when using ALB Switch Fault Tolerance SFT SFT is a feature that provides redundant network as two adapters are connected to corresponding two switches One is allocated to the active adapter and the other is allocated to the standby adapter Usually the active adapter is used for communication Spanning Tree Protocol STP function is required to construct...

Page 155: ...Ensure to make the setting of duplex network configuration on the server When building duplex configuration be sure to use both adapters of CPU IO module 0 and of 1 Example1 Configure the duplex network which enhances the availability by using all adapters Example 2 Configure the duplex network which corresponds to multiple LAN connection CPU IO module 1 CPU IO module 0 Network Network 2 Network 1...

Page 156: ...lex LAN See Chapter 2 3 2 3 Configuring Duplex LAN for how to configure duplex LAN The screen images are subject to change because of the network driver version Substitute as appropriate when content has been modified 1 Start Device Manager Select Start Screen Administrative Tools or Start Administrative Tools Computer Management Device Manager Note If network adapters are duplicated as shown belo...

Page 157: ...e team adapter 1 Select a target Network Adapter Right click on it and select Properties from the menu displayed to show the Properties window 2 Select the Teaming tab on the properties dialog box Select the Team this adapter with other adapters and then click the New Team button Screen when using Stratus emb I350 2 Port Gigabit Adapter and Stratus I350 2 Port Gigabit Adapter ...

Page 158: ... Screen when using Stratus emb X540 2 Port Copper 10 Gigabit Adapter and Stratus X540 1 Port Copper 10 Gigabit Adapter 3 Enter the team name and click Next Note Specify the team name with 3 or more characters If the team name is specified with 3 or less characters creating the secondary team will fail with the following pop up message displayed Failed to create a team ...

Page 159: ...g larger PCI bus number Function can be verified in General tab of Properties window PCI bus Smaller value PCI module 0 side Larger value PCI module 1 side Function 0 Port 0 side 1 Port 1 side Example Team 0 PCI bus smaller value Function 0 Port 0 side PCI bus larger value Function 0 Port 0 side Team 1 PCI bus smaller value Function 1 Port 1 side PCI bus larger value Function 1 Port 1 side 5 Selec...

Page 160: ...tenance Guide Windows 160 Chapter 2 Configuring and Upgrading the System 6 Select Standard Server from the dropdown list on Select a profile to apply to the team and click Next Note The dialog box Select a profile to apply to the team may not be displayed In such a case go to Step 7 7 Click Finish ...

Page 161: ...ter 2 Configuring and Upgrading the System 3 Setting team adapter 1 Start Command prompt and enter as follows to check the physical MAC address of team adapter ipconfig all 2 Select the Team Adapter you have set from Device Manager Right click on it and select Properties from the menu displayed to show the Properties dialog box ...

Page 162: ...ss of team adapter as follows Select the Advanced tab on the properties dialog box Select Locally Administered Address from the Settings list box Enter the MAC address of a Team Adapter which you have checked in Step 1 in the Value text box Click OK 4 Disable probe function when the team configured with only two adapters Select the Advanced tab in the Properties window Select Probes from the Setti...

Page 163: ... with two adapters if either of adapters fails the other healthy adapter may be recognized as failed If the team is configured with four adapters you do not need to disable Probe 5 When you select Adaptive Load Balancing as a team type you need to disable Receive Load Balancing and delete the adapter priority Select the Advanced tab on the properties dialog box Select Receive Load Balancing from t...

Page 164: ...uplex dual LAN Note Because the configuration from the remote site may fail you need to log on as an Administrator or a member of Administrators group Do not remove duplex LAN in any other procedure than described below Doing so may affect the files required for configuring removing the team 1 Select Start Screen Administrative Tools or Start Administrative Tools Computer Management Device Manager...

Page 165: ...4 R320e M4 R310f E4 R320f E4 R320f M4 Maintenance Guide Windows 165 Chapter 2 Configuring and Upgrading the System 3 Select the Settings tab in the properties dialog box and click the Remove Team button 4 The confirmation dialog box appears Click Yes button ...

Page 166: ... programs temporarily is required the programs listed in Services that can be stopped may be stopped Make sure to restart the operations of stopped service programs immediately after the backup processes are completed Although Services that can be stopped are stopped and ft server continues operation in duplexed mode monitoring the duplex mode and notification based on the result of monitoring can...

Page 167: ...en within the warranty period 5 1 Precautions 5 1 1 Safety precautions Observe the following notes to install or remove optional devices safely and properly WARNING Be sure to observe the following precautions to use the server safety Failure to observe the precautions may cause death or serious injury For details see Safety Precautions and Regulatory Notices Do not disassemble repair or modify th...

Page 168: ...amage to the component due to short circuit Optional devices cannot be added or removed during continuous operation After shutting down OS check that the server is powered off disconnect all power cords and interface cables from the server before installing or removing the optional devices To remove the CPU IO module during the continuous operation of this server disable the intended CPU IO module...

Page 169: ...module from the server install DIMMs in DIMM slots on motherboard of the server Processor CPU In addition to the CPU of standard equipment one more CPU can be installed per CPU IO module After removing the CPU IO module from the server install CPU in CPUs sockets of the server PCI card Up to two cards can be installed on R310e E4 R320e E4 R310f E4 and R320f E4 model or up to 4 cards on R320e M4 an...

Page 170: ... disks of the same model in pair Contact your sales representative for hard disk drives optimum for your server The operation is run on the created mirror volume with installed hard disk drive pairs such as slot 0 on CPU IO module 0 1 slot 1 on CPU IO module 0 1 slot 2 on CPU IO module 0 1 The OS is installed on the mirror volumes that consist of the hard disks in the slot 0 Slots related to the m...

Page 171: ... Precautions and Regulatory Notices before starting installing or removing options If you install hard disk drives when this server is turned off mount 2 hard disk drives to constitute duplexing then start the system After the system is started see Chapter 3 1 2 2 Making disks duplex by RDR and be sure to configure the hard disk drive duplexing settings Tips You can install a hard disk drive witho...

Page 172: ...rd disk drive until the lever hook touches the server frame Check the direction of the lever Insert the hard disk drive with the lever unlocked 6 Slowly close the lever When the lever is locked you will hear a click sound Important Be careful not to pinch your finger s between the lever and tray Note Check the hook of the lever is engaged with the frame 7 Press the POWER switch to power on 8 Insta...

Page 173: ...rtant See Chapter 2 5 1 3 Precautions for installing replacing optional devices and Chapter 1 1 8 Anti static Measures in Safety Precautions and Regulatory Notices before starting installing or removing options 1 Shut down the OS The server turns off automatically 2 Remove the front bezel 3 Push the lever of the hard disk to unlock the drive and pull the handle toward you 4 Hold the handle and har...

Page 174: ... drive fails the DISK ACCESS LED on the hard disk drive s handle lights amber 2 Remove the failed hard disk according to Chapter 2 1 3 Replacing Failed Hard Disk Drives and 5 3 2 Removing 2 5 inch Hard Disk Drive 3 Wait at least 15 seconds Then follow the steps in Chapter 2 5 3 1 Installing 2 5 inch Hard Disk Drive to install a new hard disk drive Note The hard disk drive to be installed for repla...

Page 175: ...before removing the CPU IO module Removing the CPU IO module being operating may cause unexpected trouble Use the management software e g ft server utility or NEC ESMPRO Manager to isolate the CPU IO module to be removed so that the CPU IO module is removed when it is stopped without fail Then remove the relevant CPU IO module after verifying the Status LED on the CPU IO module See Chapter 1 6 1 E...

Page 176: ...odule Follow the steps below to remove the CPU IO module 1 Stop the CPU IO module you want to remove by using the ft server utility of NEC ESMPRO Agent or Information of server state constitution of NEC ESMPRO Manager For details see Chapter 1 4 Maintenance of Express5800 ft series NEC ESMPRO Manager Select ft System CPU Module CPU Module to be removed Maintenance Bring Up Bring Down Bring Down ...

Page 177: ... confirm that the status of the CPU IO module and the IO module PCI module are Removed Tips When removing CPU IO module 0 select Bring Down for CPU module ID 0 and PCI module ID 10 2 Remove the front bezel 3 Disconnect the power cord of a module to be removed The stopper will go down when you disconnect the cable Note Check whether the stopper goes down after disconnecting the power cord If you di...

Page 178: ...rver to make sure cables for connection with peripherals or network are disconnected If any cables are connected keep a record of where the cables are connected and disconnect all cables from the module Tips If you cannot disconnect the LAN cable easily disconnect while pressing the latch with a slotted screwdriver 5 While holding the black levers of the CPU IO module pull out the module until the...

Page 179: ...Chapter 2 Configuring and Upgrading the System 6 Lower the lock on the side of CPU IO module to unlock it and then pull out the module 7 Pull out the CPU IO module gently and carefully and place it on a flat and sturdy table Avoid the dusty or humid place The preparation of removing replacing an optional device is now complete ...

Page 180: ...dule with both hands and insert the module into the rack Engage the guides of the module and chassis and then insert the module slowly 2 Push up the black levers on the CPU IO module and fasten them with screws Important Secure the lever with the screws If it is not secured by the screws the operation of the CPU IO module will be unstable In some system statuses or settings auto start up or integr...

Page 181: ...e number next to group corresponds to the slot number shown in the figure on the next page Important Make sure to use the DIMM authorized by NEC Installing a third party DIMM may cause a failure of the DIMM as well as the server Repair of the server due to failures or damage resulted from installing such a board will be charged Before adding or removing DIMMs power off the server and detach the CP...

Page 182: ...lowing table to install additional DIMM 8GB 16GB 32GB Available DIMM capacity Slot for installing DIMM No of CPUs Capacity GB 1 2 3 4 8 7 6 5 9 10 11 12 16 15 14 13 1 8 8 16 8 8 24 8 8 8 32 8 8 8 8 48 8 8 8 8 8 8 64 8 8 8 8 8 8 8 8 64 16 16 16 16 96 16 8 16 8 8 16 8 16 128 16 16 16 16 16 16 16 16 128 32 32 32 32 256 32 32 32 32 32 32 32 32 2 8 8 16 8 8 24 8 8 8 32 8 8 8 8 48 8 8 8 8 8 8 64 8 8 8 8...

Page 183: ...5 5 1 Installing DIMM Follow the steps below to install the DIMM 1 Shut down OS The sever turns off automatically 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module according to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove three screws two on the front and one on the rear and remove the top cover of the CPU IO module 5 Remove the air duct Air duct ...

Page 184: ...IO module and secure it with three screws 9 See Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 10 Connect the power cords 11 Press the POWER switch to power on the server 12 Confirm that POST displays no error message If POST displays an error message write it down and see the POST error message list in Chapter 1 6 2 POST Error Message 13 After starting the OS set the pagin...

Page 185: ...e steps below to remove the DIMM Important At least one DIMM is required to operate the server 1 Shutdown OS The server turns off automatically 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module according to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove three screws two on the front and one on the rear and remove the top cover of the CPU IO module 5 Remove the air duct Air ...

Page 186: ...POST error message list in Chapter 1 6 2 POST Error Messages 13 After starting the OS set the paging file size to at least the recommended value 1 5 times the installed memory size For details see Chapter 1 3 1 Before Starting Setup in Installation Guide Windows or Chapter 1 4 1 Before Starting Setup or Chapter 1 5 1 Before Starting Setup and Chapter 1 6 1 Memory Dump Debug Information 5 5 3 Repla...

Page 187: ...fied by NEC Installing a third party CPU may cause a failure of the CPU as well as the server Repairing the server due to failures or damage resulting from these products will be charged even if it is under guarantee Before adding or removing a CPU power off the server and then remove the CPU IO module See Chapter 2 5 1 3 Precautions for installing replacing optional devices and Chapter 1 1 8 Anti...

Page 188: ...the power cords from the outlets 3 Remove the CPU IO module according to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove the air duct according to Chapter 2 5 5 1 Installing DIMM 5 Locate the CPU socket 6 Remove the protective cover from the CPU socket Important Keep and store the removed protective cover for future use 7 Push down the lever marked with to unlatch from the hook and then open the l...

Page 189: ... For easy installation hold edges of CPU with your thumb and index fingers so that the notch is aligned with the key on the CPU socket Important Be sure to hold the CPU only at the edges Pay attention not to touch the bottom of the CPU pin section Note Insert the CPU while aligning the notch on the processor with the key on the CPU socket Bring down the CPU straight without tilting or sliding it i...

Page 190: ... E4 R320f E4 R320f M4 Maintenance Guide Windows 190 Chapter 2 Configuring and Upgrading the System 11 After pressing the CPU softly against the socket and close the plate 12 Fix the CPU by pushing down the lever marked with 13 Fix the CPU by pushing down the lever marked with ...

Page 191: ...2 Configuring and Upgrading the System 14 Put the heat sink on the CPU Important Do not touch the cooling sheet attached on the back of the heat sink Important Install the heat sink in correct fins direction the same as the standard CPU as shown in the figure below Heat sink of additional CPU Heat sink of standard CPU Front of server ...

Page 192: ...odule 18 Connect the power cords 19 Press the POWER switch to power on the server 20 Confirm that POST displays no error message If POST displays an error message write it down and see the POST error message list in Chapter 1 6 2 POST Error Messages 5 6 2 Removing CPU Remove the heat sink and CPU in the reverse procedure of installation 5 6 3 Replacing CPU Follow the steps below to replace the fai...

Page 193: ...Precautions and Regulatory Notices before starting installing or removing options 5 7 1 Precautions Note the following to install or replace PCI card To make duplex PCI cards install the same type of card the same specifications and performance to the same slot of each CPU IO module When a PCI card is installed to one CPU IO module another identical PCI card must be installed to the same slot in a...

Page 194: ...module 0 1 2 Up to one card can be installed for each CPU IO module 3 Priority of installation to PCI 3 PCI 4 is N8803 040 040F N8804 011 N8803 041 N8804 012 Optional PCI cards and installable slots R310f E4 R320f E4 model Model number Product name PCI 1 PCI 2 Remarks PCI slot performance PCIe 3 0 x4 lane Slot size Low Profile PCI card type x8 socket N8804 012 1000BASE T 2ch Adapter Kit 1 N8804 01...

Page 195: ...ure the shape of the card connector matches with the shape of the PCI card slot connector 1 Installing a low profile PCI card 1 Shut down the OS The server turns off automatically 2 Disconnect the power cords from the outlets 3 Remove the CPU IO module according to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove one screw that secures the PCI retention latch and then open the latch 5 Remove the bl...

Page 196: ...the SFP module from the Fibre channel card in advance install the Fibre channel card and then mount the SFP module 7 Close the latch and then secure it with one screw 8 See Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 9 Connect the power cords 10 Press the POWER switch to power on the server 11 Confirm that POST displays no error message If POST displays an error message ...

Page 197: ...outlets 3 Remove the CPU IO module according to Chapter 2 5 4 1 Removing CPU IO Module 4 Remove one screw that secures the PCI retention latch and then open the latch 5 Remove three screws that secure the PCI riser card and remove the PCI riser card from the motherboard 6 Remove one screw that secures the PCI retention latch of PCI riser card and then open the latch 7 Remove the blank cover Import...

Page 198: ...e install the Fibre channel card and then mount the SFP module 9 Close the latch and secure it with one screw 10 Install PCI riser card on the motherboard and secure it with three screws 11 Close the latch and secure it with one screw 12 See Chapter 2 5 4 2 Installing CPU IO Module and install the CPU IO module 13 Connect the power cords 14 Press the POWER switch to power on the server 15 Confirm ...

Page 199: ...uplex LAN or Chapter 2 3 2 3 Configuring Duplex LAN 9 Connect the network cable 2 N8803 040 040F Fibre Channel 1ch Adapter Kit or N8803 040AF Fibre Channel 1ch Adapter Kit 1 Identify the failed card by viewing Event Log 2 Remove the CPU IO module according to Chapter 2 5 4 1 Removing CPU IO Module 3 Configure WWPN of Fibre Channel card to be installed setting confirming access control by using con...

Page 200: ...dapter Kit and restart the server After starting the server the driver will be installed automatically At this time the New hardware is found window may be displayed Configure duplex LAN See Chapter 2 3 Duplex LAN Configuration Configure network Follow steps below to specify transfer speed and duplex mode for the driver 1 Launch Device Manager 2 Expand network adapter tree and double click Added N...

Page 201: ...nnel 1ch controller or N8803 040AF Fibre Channel 1ch controller or Mount N8803 040 040F Fibre Channel 1ch controller or N8803 040AF Fibre Channel 1ch controller after completing the OS installation They are used in a pair Mount each controller on the slot of the same position of each PCI module Driver for Fibre Channel controller The following programs may be installed on the server at shipment Th...

Page 202: ... 3 Preparing your system for upgrade and and Chapter 1 1 8 Anti static Measures in Safety Precautions and Regulatory Notices before starting the job 1 Shut down the OS The server will automatically be turned off 2 Remove the power cord from the outlet 3 Remove the CPU IO module see Chapter 2 5 4 1 Removing CPU IO module 4 Fix a cable clamp Important Fit the cable clamp on the carved seal 5 Hold ta...

Page 203: ...ign connectors of both notches 7 Fix the Internal USB cable connector on the chassis with screws Important Fit the Internal USB cable connector s lugs onto the holes on the chassis 8 Fix the Internal USB cable with the cable clamp 9 Install the CPU IO module see Chapter 2 5 4 2 Installing CPU IO module 10 Connect a network cable and a cable to be connected with an optional device 11 Connect the po...

Page 204: ...own and refer to Chapter 1 6 2 POST error message 5 8 2 Removal To remove the Internal USB cable execute the procedure for adding the cable in reverse order 5 8 3 Replacement Replace a faulty Internal USB cable as follows 1 Remove the CPU IO module see Chapter 2 5 4 1 Removing CPU IO module 2 Replace the Internal USB cable 3 Install the CPU IO module see Chapter 2 5 4 2 Installing CPU IO module 4 ...

Page 205: ...r 3 SAS Configuration Utility Describes the SAS Configuration Utility of the server 4 Flash FDD Describes the Flash FDD 5 Details of EXPRESSBUILDER Describes the EXPRESSBUILDER attached to the server 6 EXPRESSSCOPE Engine 3 Describes EXPRESSSCOPE Engine 3 7 NEC ESMPRO Describes NEC ESMPRO Agent and NEC ESMPRO Manager applications to manage and monitor the server 8 NEC Product Info Collection Utili...

Page 206: ...erver and proceed with POST After a while the following message appears at the bottom left of the screen Press F2 SETUP this message depends on the hardware environment SETUP will start after POST when F2 key is pressed 1 2 Parameter Descriptions The SETUP utility has the following six major menus Main Advanced Security Server Boot Save Exit These menus have submenus for relevant items Selecting s...

Page 207: ...trator is displayed UEFI Spec Version Shows the UEFI Spec version that BIOS supports Memory Information Total Memory The total capacity of installed memory is displayed display only System Date WWW MM DD YYYY Set the system date System Time HH MM SS Set the system time Factory settings Tips Be sure to confirm that the date and time in the BIOS parameters are correctly configured Check the system c...

Page 208: ...ed the Advanced menu appears For the menus that show a to their left select a menu and press the Enter key to display its submenu When Boot Mode is UEFI When boot mode is Legacy Note The Network Stack Configuration submenu and UEFI Driver Configuration submenu cannot be selected if Legacy is specified for Boot Mode They can be selected only when UEFI is specified for Boot Mode ...

Page 209: ...ble or disable optimized access from memory to cache Execute Disabled Bit Disabled Enabled Enable or disable Execute Disable Bit feature This option is displayed only when the installed processor supports this feature VT x Disabled Enabled Enable or disable Intel Virtualization Technology feature to virtualize processor Active Processor Cores 1 x Specify the number of cores to enable in each proce...

Page 210: ...isplayed EMT64 Supported is shown when the processor 1 supports Intel 64 architecture Hyper Threading Supported is shown when the processor 1 supports Hyper Threading Technology Processor 2 CPUID Number Not Installed ID of Processor 2 is displayed by a numerical value Not Installed indicates that no processor is installed in processor socket 2 Processor Type Type of Processor 2 is displayed Proces...

Page 211: ...ation submenu From the Advanced menu select Memory Configuration and then press the Enter key to display the menu screen shown below For the menu that has on the left move the cursor to it and then press the Enter key to show its submenus For details about the options see the table below Option Parameter Descriptions Memory Information Factory settings ...

Page 212: ...he table below display only Option Parameter Descriptions Total Memory The physical capacity of installed memory is displayed Current Memory Speed Current running memory clock CPU1_DIMM1 8 Status CPU2_DIMM1 8 Status Number Not Present Capacity and state of each DIMM is displayed Number indicates memory capacity and DIMM is working normally Not Present Indicates no DIMM is installed Factory setting...

Page 213: ...I Configuration submenu From the Advanced menu select PCI Configuration and then press the Enter key to display the menu screen as shown below For details about the options see the table below Option Parameter Descriptions PCI Device Controller and Option ROM Settings Factory settings a PCI Device Controller and Option ROM Settings submenu ...

Page 214: ...R310e E4 R310f E4 x 1 2 PCIx Slot Option ROM Disabled Enabled Enable or disable the option ROM on each PCI slot R320e M4 R320f M4 x 1 2 3 4 R320e E4 R320f E4 x 1 2 R310e E4 R310f E4 x 1 2 Factory settings Note For LAN card network boot or Fibre Channel controller if no Hard Disk Drive on which an OS is installed is connected set the option ROM for that slot to Disabled 4 Advanced Chipset Configura...

Page 215: ...command is issued to USB Mass Storage Device XHCI Mode Smart Auto Auto Enabled Disabled Specify the operation mode of the USB 3 0 controller Smart Auto Takes over the USB 3 0 settings at POST according to the supported OS Auto Enables USB 3 0 after the OS that supports USB 3 0 is started Enabled Enables USB3 0 Disabled Disables USB3 0 Select Auto for the following OS Windows Server 2016 Windows Se...

Page 216: ...pter 3 Useful Features 6 Serial Port Configuration submenu From the Advanced menu select Serial Port Configuration and then press the Enter key to display the menu screen shown below From BIOS Redirection Port select Serial Port A or Serial Port B and then press the Enter key to display the menu screen shown below ...

Page 217: ...rial B Interrupt IRQ 3 IRQ 4 Specify the interrupt for serial port B Console Redirection Settings BIOS Redirection Port Disabled Serial Port A Serial Port B Enable or disable the console redirection feature for the specified serial port Specifying Serial Port A or Serial Port B allows direct connection via terminal unit such as NEC ESMPRO Manager and options for connection shown below are displaye...

Page 218: ...press the Enter key to display the menu screen shown below Option Parameter Descriptions Network Stack Disabled Enabled Specify enabled disabled of the UEFI network stack When enabling this function the subsequent menu option s appears PXE Configuration Network Mode Disabled IPv4 IPv6 Specify the PXE network mode Media Detect Count 1 50 Specify the number of retries to detect media at the PXE conn...

Page 219: ... For details about the options see the table below Option Parameter Descriptions iSCSI Initiator Name 4 to 223 alphanumeric characters Specify an initiator name of iSCSI The initiator name must be iSCSI qualifier IQN format When enabling this function the subsequent menu options appear Add an Attempt Attempt XX Delete Attempts Change Attempt Order Factory settings ...

Page 220: ...4 R320f E4 R320f M4 Maintenance Guide Windows 220 Chapter 3 Useful Features i Add an Attempt submenu Note When an on board LAN controller or a UEFI driver of each PCI device is loaded a MAC address is displayed Option Parameter Descriptions MAC XX XX XX XX XX XX ...

Page 221: ...erals Specify the lower 3 bytes of OUI format ISID MAC address value is stored as a default value Enable DHCP Disabled Enabled Enable or disable DHCP Initiator IP Address IP Address Specify an IP address of the initiator When Enable DHCP is enabled or Internet Protocol is IP6 this option does not appear Initiator Subnet Mask IP Address Specify a subnet mask of the initiator When Enable DHCP is ena...

Page 222: ...rs Specify a CHAP name When Authentication Type is CHAP this option appears CHAP Secret 12 to 16 alphanumeric characters Specify a CHAP secret When Authentication Type is CHAP this option appears CHAP Status For display only Specify the CHAP secret setting state When Authentication Type is CHAP this option appears Reverse CHAP Name Up to 126 alpanumeric characters Specify a reverse CHAP name Authe...

Page 223: ...ons as MAC XX XX XX XX XX XX submenu See MAC XX XX XX XX XX XX submenu iv Delete Attempts submenu Option Parameter Descriptions Attempt XX Disabled Enabled Specify Enabled to the iSCSI attempt you delete Commit Changes and Exit Save changes and return to the iSCSI Configuration submenu Discard Changes and Exit Return to the iSCSI Configuration submenu without saving changes Factory settings ...

Page 224: ...ption Parameter Descriptions Change Attempt Order Attempt XX Attempt XX Specify priority of iSCSI attempts Press Enter key to display a pop up screen Using keys change the priority Commit Changes and Exit Save changes and return to the iSCSI Configuration submenu Discard Changes and Exit Return to the iSCSI Configuration submenu without saving changes Factory settings ...

Page 225: ...r Configuration and then press the Enter key to display the menu screen shown below Option Parameter Descriptions UEFI Driver Name When a UEFI driver of an on board LAN controller or each PCI device is loaded a MAC address is displayed This submenu differs depending on UEFI drivers VLAN Configuration MAC XXXXXXXXXXXX This option is indicated only by R310f E4 R320f M4 and R320f E4 Driver Health Fac...

Page 226: ...VLAN ID Priority 0 7 Specify VLAN Priority Add VLAN Add VLAN Configured VLAN List VLAN ID x Priority x Disabled Enabled Set VLAN to be deleted to Enabled Remove VLAN Delete the specified VLAN Factory settings Important This is set for the CPU IO module of the primary side When you configure the CPU IO module of the secondary side first power off the server plug out and plug in the AC power cord of...

Page 227: ...ful Features b Driver Health submenu For details about the options see the table below Option Parameter Descriptions UEFI Driver Name Displays the UEFI Driver Health state This option appears when a UEFI driver of an on board LAN controller or each PCI device is loaded and it supports Driver Health function Factory settings ...

Page 228: ...n configure the settings Select Administrator Password or User Password and then press the Enter key to display the screen where you can register change the password Tips User Password cannot be set without setting Administrator Password Do not set any password before installing OS If you have forgotten any password contact the store where you purchased the product or your maintenance service comp...

Page 229: ...ly when SETUP is started by administrative right If no password is set SETUP starts with administrative right User Password Up to 20 alphanumeric characters When the Enter key is pressed the password entry screen to set user right is displayed With this password access to SETUP menus is limited The user password can be set when SETUP is started by administrative right or user right Security Config...

Page 230: ...sabled Enabled Enable or disable the feature to monitor PCI device scan PCI Enumeration Monitoring Timeout 60 180 1200 Specify the timeout period for PCI device scan Unit second Option ROM Scan Monitoring Disabled Enabled Enable or disable the feature to monitor option ROM scan Option ROM Scan Monitoring Timeout 60 300 1200 Specify the timeout period for option ROM scan Unit second OS Boot Monitor...

Page 231: ...ange this option when there are no directions The factory setting differs depending on the environment you are using Also this option may not be displayed Factory settings 1 System Management submenu From the Server menu move the cursor to System Management and then press the Enter key to show its submenus For details about the options see the table below display only Option Parameter Descriptions...

Page 232: ...AC Address The system MAC address is displayed 2 Power Control Configuration submenu From the Server menu move the cursor to Power Control Configuration and then press the Enter key to show its submenus For details about the options see the table below Option Parameter Descriptions AC LINK Stay Off Last State Power On Specify the AC LINK function that sets up the power supply state of this server ...

Page 233: ...be controlled before an OS boot do AC power off the CPU IO module of the secondary side first At this time there is the timing of DC power Off During this timing if another CPU IO module do AC power off last state of State before AC power Off becomes Stopping DC power Off This is specification for ft server When the power supply of both module is same and the timing of AC power off is the same tim...

Page 234: ... 234 Chapter 3 Useful Features For details about the options see the table below Option Parameter Descriptions Clear Online Event Logs Press the Enter key then select Yes to clear event logs of active module Clear Offline Event Logs Press the Enter key then select Yes to clear event logs of standby module ...

Page 235: ... and inaccessible run with Disabled state automatically Bootup NumLock State On Off Enable or disable NumLock feature of keyboard Setup Prompt Timeout 0 to 65535 Specify the time 0 to 65535 seconds until the F2 is pressed to launch SETUP Boot Mode Legacy UEFI Specify the boot mode Select UEFI for the following OS Windows Server 2016 Windows Server 2012 R2 Select Legacy for the following OS Windows...

Page 236: ...g the keys Rules on boot priority 1 If a bootable device is newly connected the device is registered as the device with the lowest priority in Priorities of that device type 2 If a bootable device is disconnected from the server the relevant device is removed from Priorities of that device type 3 When Load Setup Defaults is executed on Save Exit menu the Boot Option and Priorities of that device t...

Page 237: ... system automatically reboots c Save Changes and Power Off Changes are saved in NVRAM and the SETUP utility closes After finishing this server automatically turns off the power supply d Discard Changes and Power Off The SETUP utility closes without saving the changes in NVRAM The settings at startup of SETUP utility are retained After finishing this server automatically turns off the power supply ...

Page 238: ...aintenance Utility Use this tool when maintaining the server BMC Configuration Use this tool when setting system configuration information to BMC This section describes the features of BMC Configuration 2 2 Activating BMC Configuration 1 Press F4 key at POST to display Keyboard type selection Keyboard type selection Important If you select JAPANESE Keyboard and use a Japanese keyboard you can t in...

Page 239: ...310f E4 R320f E4 R320f M4 Maintenance Guide Windows 239 Chapter 3 Useful Features 2 Select of the keyboard type connected with this server to display Off line TOOL MENU Off line TOOL MENU 3 Select BMC Configuration from the menu to activate the BMC Configuration ...

Page 240: ...K after you change the values the set values are applied to BMC For details see 2 4 Setting BMC Configuration b BMC Initialization Restores the BMC Configuration information to the default value except for some items Executing this item initializes both CPU IO modules 0 and 1 For details see 2 5 BMC Initialization c BMC Reset CPU IO module X Resets BMC of CPU IO module X X 0 or 1 without changing ...

Page 241: ...appears on this menu For details see 2 4 1 Network b User Management Manages users who use BMC For details see 2 4 2 User Management c Mail Alert Views E mail alert issued from BMC and change parameter setting For details see 2 4 3 Mail Alert d SNMP Alert Views SNMP alert issued from BMC and change parameter setting For details see 2 4 4 SNMP Alert e System Operation Sets parameters for remote KVM...

Page 242: ...alf Duplex Connecting by Half Duplex at speed of 100 Mbps 10Mbps Full Duplex Connecting by Full Duplex at speed of 10 Mbps 10Mbps Half Duplex Connecting by Half Duplex at speed of 10 Mbps Auto Negotiation BMC MAC Address MAC Address of BMC is displayed DHCP Determine whether to dynamically obtain an IP address from a DHCP server If the item is set to Enable and applied BMC set the value IP Address...

Page 243: ...rt number 14 443 SSH Enable or disable SSH service Enable SSH Port Number Specify the SSH port number 14 22 1 If an illegal value is specified for subnet mask an error message is displayed and setting is disabled 2 It should be same settings for CPU IO module 0 and CPU IO module 1 When the settings is different the settings of primary module is preferentially In addition this rule is applied to th...

Page 244: ... Enable HTTPS is changed to Enable automatically You are not allowed to set Enable to HTTP only 14 Port number can be specified only when the relevant port is set to Enable The port number must be unique Tips If you use Japanese keyboard and select JAPANESE Keyboard at the chapter 2 2 Activating BMC Configuration you can input underscore _ by pressing Shift key ...

Page 245: ...tive Directory Property Active Directory Authentication Enable or disable Active Directory authentication Disable User Domain Name Specify the user domain name 5 6 Blank Timeout Specify timeout period for connection with Domain Controller 5 120 Domain Controller Server1 Enable or disable Domain Controller 1 5 7 Enable Server Address1 Specify IP address of Domain Controller 1 5 8 Blank Domain Contr...

Page 246: ...on mark equal sign and can be used 4 Privileges are defined as follows Administrator User who has administrator right All operations are allowed Operator User who can operate the machine Session management license registration remote KVM media configuration and update are not allowed User General user Viewing IPMI information only is allowed 5 Can be specified only when Active Directory authentica...

Page 247: ...ify the mail address of Reply To 3 Blank Subject Specify the Subject 4 Blank SMTP Server SMTP Server Specify the SMTP Server 5 0 0 0 0 SMTP Port Number Specify the SMTP port number 25 SMTP Authentication Select Enable Disable of SMTP Authentication Disable CRAM MD5 Select Enable Disable of CRAM MD5 6 7 Enable LOGIN Select Enable Disable of LOGIN authentication 6 7 Enable PLAIN Select Enable Disabl...

Page 248: ...n name or IP address 6 Can be specified only when SMTP Authentication is set to Enable 7 When SMTP Authentication is set to Enable at least one of the authentic methods should be enabled 8 Up to 64 alphanumeric characters excluding blank and can be used 9 Up to 20 alphanumeric characters excluding blank and can be used 10 Can be specified only when SMTP Alert is set to Enable 11 Be sure to perform...

Page 249: ...dary receiver 5 0 0 0 0 Alert Receiver3 Enable or disable tertiary receiver 4 Disable IP Address3 Specify the IP Address of tertiary receiver 5 0 0 0 0 Alert Level Alert Level Specify the kind of event to alert Error Warning Error When Error is detected in each sensor type the alert is sent to the checked address Error Warning When Error or Warning is detected in each sensor type the alert is sent...

Page 250: ...ing mouse cursor Relative Absolute Relative Keyboard Language Select a keyboard language Japanese JP English US French FR German DE English US Remote Media Encryption Enable or disable encryption Enable Remote CD DVD No Encryption Specify the port number of remote CD DVD port when encryption is disabled 1 5120 Remote USB Memory No Encryption Display the port number of remote USB memory when encryp...

Page 251: ... records in the SEL Repository are cleared 2 However even if you specify this setting in the case that the Windows OS is started and ft control software detects SEL area is filled fully all SEL are deleted and new SEL is recorded again In addition the contents of SEL is recorded to event log of Windows OS by ft control software so back up event log as needed according to your operation form 3 Disa...

Page 252: ... ESC key Stops processing and returns to Main menu Enter key Initializes BMC configuration settings and restores the default value except for some items After initialization it takes about one minute to restart BMC 2 6 BMC Reset If you select BMC Reset CPU IO module X on Main menu the confirmation message as show below appears Only the CPU IO module installed in the server appears on this menu Con...

Page 253: ...side first power off the server plug out and plug in the AC power cord of the primary side Then start the server The SAS Configuration Utility is used for physical formatting Do not change the settings on each utility menu as doing so causes failure and malfunction of this server 3 1 Starting the SAS Configuration Utility Take the following procedures to start the SAS Configuration utility 1 Power...

Page 254: ...u changed the settings select Discard changes and reboot to finish the utility 3 When the OS is Windows Server 2016 or Windows Server 2012 R2 run the BIOS setup menu after the rebooted see Chapter 3 1 1 Starting SETUP 4 Select UEFI from Boot mode from Boot menu 5 Select Save Changes and Exit from Save Exit menu save the settings and then reboot 3 3 Physical Formatting of the Hard Disk Drive Import...

Page 255: ...ess the Enter key SAS Topology menu appears Select Direct Attach Device and press the Enter key 3 Hard disk drives that are installed on the primary CPU IO module appear after a while Select the hard disk drive to execute physical formatting keep pressing the Alt key and press the Enter key 4 Device Properties menu appears after a while Select the Format and press the Enter key ...

Page 256: ...ce Format menu appears after a while Press the F key to start formatting 6 After the completion of formatting the following message appears Press any key to display the Device Properties menu 7 After the completion of formatting finish this utility see Chapter 3 3 2 Quitting the SAS Configuration Utility Press any key to display the Device Properties menu ...

Page 257: ...eaking confidential information in this way If you want to change the write protection remove Flash FDD from the server change the write protection switch and then connect it again 4 1 Notes on Using Flash FDD Do not use Flash FDD to back up data Flash FDD can be used for a temporary data only 4 1 1 Compensation for recorded data NEC does not pay compensation for data recorded on Flash FDD even if...

Page 258: ...the disks from inserted disks which is duplexing by the RDR function before boot 1 Insert the DVD into the server and then restart Boot Selection Menu shown in Chapter 3 5 2 Menus of EXPRESSBUILDER 1 Boot Selection Menu will appear 2 Insert the DVD into a computer running Windows Autorun Menu shown in Chapter 3 5 2 Menus of EXPRESSBUILDER 4 Autorun Menu will appear If the menu does not appear run ...

Page 259: ...allation Guide Windows b Utilities Starts a utility in EXPRESSBUILDER For details see Chapter 3 5 3 Utility in EXPRESSBUILDER c Versions Shows the versions of software and drivers in EXPRESSBUILDER d Exit Closes EXPRESSBUILDER and then shut down or restart the server 3 Tool Menu Tool menu Test and diagnostics Return to the previous menu Choose Test and diagnostics to run System Diagnostics which i...

Page 260: ...luded software drivers and EXPRESSBUILDER c Integrated Installation Installs several applications or Starter Pack easily If the menu is not run on the server or the logon user does not have the administrator privilege this item is not available d Applications Installs or runs applications individually e Files for Setup Creates a file for Windows installation f Exit Closes this menu 5 3 Utility in ...

Page 261: ...les you to do the following from a remote site through a web browser and SSH client Managing the server Operating keyboard video and mouse KVM from a remote console Accessing a CD ROM DVD ROM floppy disk ISO image or USB flash drive in a remote console To actualize these features virtual USB mass storage Remote FD Remote CD DVD Remote USB Memory or Virtual Flash is always connected as USB mass sto...

Page 262: ...Manager monitoring the BMC of the server For details see NEC ESMPRO Agent Extension Installation Guide in EXPRESSBUILDER 7 4 BMC Configuration BMC Configuration can specify configurations to the BMC For details see BMC Configuration User s Guide in EXPRESSBUILDER Note Configure BMC while the system is in duplex configuration To verify duplex configuration see Chapter 1 4 Names and Functions of Com...

Page 263: ...using this utility Run stdclct collect exe contained in the installation folder of this utility This utility is usually installed to the C ezclct folder The log folder is created in stdclct folder and Product Info is stored in a compressed zip file Tips Log on to Windows with an account that has an administrator privilege The installation drive requires a free space of at least 2 5 GB Note If NEC ...

Page 264: ...9 Express Report Service Express Report Service HTTPS For details about Express Report Service Express Report Service HTTPS see Express Report Service Express Report Service HTTPS Installation Guide Windows in EXPRESSBUILDER Tips Express Report Service through the SNMP Alert of EXPRESSSCOPE Engine 3 is not available See EXPRESSSCOPE Engine 3 User s Guide for more information ...

Page 265: ...ESSSCOPE ENGINE 3 and ExpressUpdate Agent ExpressUpdate Agent Software for performing ExpressUpdate This is installed to the server Flash FDD An optional USB device that can use as a floppy disk drive NEC ESMPRO Standard software for the server management This consists of several applications for managing or monitoring NEC ESMPRO Agent Software for monitoring the server This works with NEC ESMPRO ...

Page 266: ...dows 266 Revision Record Document Number Date Issued Description 30 102 01 104 01 July 2015 Newly created 30 102 01 104 02 October 2015 Added the description about Windows Server 2008 R2 30 103 01 104 02 July 2017 Added the description about Express5800 R310f E4 R320f E4 R320f M4 and Windows Server 2016 ...

Page 267: ... MEMO ...

Page 268: ...310f E4 R320f E4 R320f M4 Maintenance Guide Windows July 2017 NEC Corporation 7 1 Shiba 5 Chome Minato Ku Tokyo 108 8001 Japan NEC Corporation 2017 The contents of this manual may not be copied or altered without the prior written permission of NEC Corporation ...

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