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Using A DSS Console
For more call handling power and flexibility, the DSS Console provides
60 additional Feature Keys as well as three Speed Processing Keys
along the bottom. (For more on setting up Feature Keys, see the
Telephone Feature Handbook
.)
To use the Speed Processing Keys:
The ANSWER Key
1.
Press
ANSWER
to answer any call ringing your phone.
The RELEASE Key
1.
Press
RELEASE
to hang up (disconnect) your call.
The TRANSFER Key
1.
Press
TRANSFER
to Transfer your call instead of using
the key on your telephone.
If you are an attendant (normally extension 300), you have the following unique features:
Attendant Call Queuing
If also enabled as an operator, the last Feature Key on your phone is an Operator Call Key. This means
you are never busy for Intercom calls – they “stack up” under this key instead.
Barge In
You can break into a co-worker’s active call.
Direct Line Access and Forced Line Disconnect
Dial a code to directly access a specific outside line. You can optionally disconnect the call as well.
Line Queuing / Line Callback
Dial a code to wait for a busy outside line to become free.
Night Service / Night Ring
Put the system in the night mode (for after-hours answering). This requires a
System Night
Feature Key.
Removing Lines and Extensions from Service
Remove problem lines and extensions from service – and return them to service once corrected.
(See the
Telephone Feature Handbook
for more on these features.)
Special Features For Attendants
Features to Make You
More Productive
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