NECCare Service
Supplemental Professional Service
NECCare Services are designed to red uce risks and protect
yo ur IT investment with the NEC Express5800/300 Series
Server thro ugh warranty and maintenance,
imp lementatio n/installation and relocatio n services.
Installation Services
NEC installatio n services are req uired when imp lementing an
NEC Express5800/300 Series Server. Installatio n services are
fee-b ased and will b e co nducted b y an NEC Systems Engineer
(SE) and or b y an Authorized NEC Service Pro vid er.
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Req uires preplanning for installation b y NECAM and the
Custo mer. An Installatio n Site Preparatio n Guid e will be
delivered and agreed upo n between the Custo mer and
NECAM prior to installation. This document will p rovide an
outline o f the installatio n plans and processes.
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Installatio n will take a minimu m o f o ne (1) day for
hard ware and o ne (1) d ay each to implement/install either
SRE scripts for up to 2 applicatio ns or for Active Upgrade
Standard implementatio n. Hard ware installatio n includes;
hard ware, operating system, network co nnectio n,
configuratio n and ad ministrator training. Anything beyo nd
one (1) day will req uire additio nal fees.
Relocation Services
NEC Relocatio n services are available as a fee-b ased service
delivered b y an NEC SE and or an Authorized NEC Service
Provider to help Custo mers protect their IT investments b y
reducing risks, includ ing minimal do wntime, that are kno wn to
be associated with relocation.
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NECAM or the Authorized Service Provider will work with
the Custo mer to assist with p lanning and coordination o f the
mo ve.
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Damage caused b y relocatio n witho ut the assistance of NEC
is not co vered under this warranty pro gram. Please refer to
the section “W hat is Co vered and What is Not Co vered” for
more informatio n.
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Servers mo ved witho ut the assistance o f NEC may require
recertificatio n to validate warranty.
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The original shipping carton sho uld be retained for limiting
risks asso ciated with relo catio n.
