Troubleshooting
For general instructions on troubleshooting, please refer to standard user’s manual of the base model
monitor V554Q, V654Q.
Troubleshooting – Touch Monitor
The touch panel does not respond
Make sure that PIP (picture in picture), PBP (picture by picture), TILE MATRIX, ROTATE and
ZOOM are not selected.
Check the input signal setting.
The touch panel function does not support the media player function. Please use the remote control
to set the media player while the touch panel function is working.
Make sure that TOUCH POWER setting in USB in CONTROL is “ON”.
Check the PC SOURCE setting in USB in CONTROL.
Using slot 2 type PC:
Make sure that PC SOURCE is AUTO or OPTION, and the input signal is set to OPTION.
Make sure the slot 2 type PC is connected properly.
Using external computer:
Make sure that PC SOURCE is AUTO or EXTERNAL PC, and the input signal is set to which
supplied by the connected computer.
Make sure the USB cable is connected properly.
The touch panel function may not work depending on the specification of an external computer and
connecting method.
If the TOUCH POWER setting in USB in CONTROL is set to “ON”, change it to “OFF” and back to
“ON” again after a moment.
When using touch function at the display edge, there may be a slight gap between touch position
on the screen and where you touched. It is the specification and not a failure of product.
The response of the touch screen is not correct
Avoid direct sunlight or strong light on the screen.
If there are some obstacles near the TOUCH screen, it may malfunction.
Sensor bar module may be dusty or dirty, wipe gently with a soft cloth.
The computer’s power management does not work
It is recommended to choose “S1” at the “Power Management” item in the BIOS (abbreviation of Basic
Input / Output System) computer’s setup screen
