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Troubleshooting

5-1

Chapter 5

Troubleshooting

If necessary, you can collect information about the Active Upgrade process and resolve
problems by:

•

Saving the activity log to a file

•

Viewing the status of application services

•

Viewing the status of installed software

•

Verifying If RDR disks are resynchronizing

•

Learning about general problems and solutions

•

Getting help

Saving the Activity Log to a File

If necessary, you can save the contents of the activity log to a file for later viewing.

To save the activity log to a file

1. Right-click the activity log, and select

Save to File

in the shortcut menu.

2. Next to

Save in

, select a folder in which to save the file.

3. Next to

File name

, type a name for the file. (Activity log files are saved in XML

format, which you can view in Internet Explorer. The .xml extension is added
automatically.)

4. Click

Save

N O T E

If you have just completed an upgrade session, you can
also save the activity log by clicking

Save Log

on the

Finish

page.

Related Topics

•

“Viewing Active Upgrade Process Status” on page 4-21

•

Troubleshooting

Summary of Contents for 320Fc

Page 1: ...NEC Corporation of America 456 01720 000 Express5800 320Fc Active Upgrade User s Guide ...

Page 2: ...tware described in NEC a is the property of NEC and or its licensees b is furnished only under license and c may be copied or used only as expressly permitted under the terms of the license NEC documentation describes all supported features of the user interfaces and the application programming interfaces API developed by NEC and or its licensees Any undocumented features of these interfaces are i...

Page 3: ... r a w t f o S e d a r g p U e v i t c A e h t g n i l l a t s n I Configuring Windows Firewall for the Active Upgrade Process 2 10 Configuring a UPS Protected System for the Active Upgrade Process 1 1 2 5 1 2 3 1 2 n o i t a m r o f n I g n i r e h t a G Copying Software Installation Packages to the System 2 18 Installing Java Runtime Environment Configuring Windows Automatic Updates 2 18 Startin...

Page 4: ...Basic Scripts and Other Types of Execut able Files 3 18 Providing a Description for a Configuration File 3 19 Displaying the Upgrade Summary 3 19 4 Performing the Upgrade 4 1 Performing a Readiness Check 4 1 Splitting the System 4 3 Managing Upgrade Tasks on the Upgrade Side 4 5 Connecting to the Desktop on the Upgrade Side 4 6 Running Software Installation Programs 4 10 Restarting the Upgrade Sid...

Page 5: ...Contents Contents v Verifying the Status of Installed Software 5 3 Verifying If RDR Disks Are Resynchronizing 5 5 General Problems and Solutions 5 6 Glossary Glossary 1 Index Index 1 ...

Page 6: ...2 20 Figure 2 5 Navigation Bar Configuration 2 21 Figure 2 6 Navigation Bar Active Upgrade 2 22 Figure 2 7 Navigation Bar Links 2 23 Figure 2 8 Main Window Configuring the Active Upgrade Process 2 24 Figure 2 9 Main Window Activity Log 2 25 Figure 2 10 Status Bar 2 26 Figure 4 1 Links for Connecting to Upgrade Side 4 7 Figure 4 2 Remote Desktop Title Bar 4 9 Figure 4 3 Automatic Updates Icon in Sy...

Page 7: ...ntrol Type 3 14 Table 3 5 Environment Variables for Custom Actions 3 16 Table 4 1 Activity Log Entries 4 2 Table 4 2 Activity Log Entries 4 23 Table 4 3 Status Hardware State 4 25 Table 4 4 Status Upgrade State 4 26 Table 4 5 Status Operational State 4 26 Table 4 6 Status Partner State 4 27 Table 5 1 Troubleshooting Readiness Check 5 6 Table 5 2 Troubleshooting Custom Actions 5 8 Table 5 3 Trouble...

Page 8: ...Tables vi Express5800 320Fc Active Upgrade User s Guide ...

Page 9: ...in this manual is also contained in the Active Upgrade Help file which is available in the Active Upgrade console and in the Start menu of your system in the Express5800 320Fc folder after you install the Active Upgrade software 2 For the latest information about Active Upgrade technology including any issues that were discovered after this release see the Express5800 320Fc Active Upgrade User s G...

Page 10: ...type the name of a screen object or the name of a programming element For example Before handling or replacing system components make sure that you are properly grounded by using a grounded wrist strap In the System Properties dialog box click the Hardware tab Call the RegisterDeviceNotification function The italic font introduces new terms and indicates programming and command line arguments that...

Page 11: ...y source for support is the computer manufacturer who provided your software or an authorized Microsoft Support Provider You can also find the latest technical information about Microsoft Windows and other Microsoft products through online product support at the Microsoft Help and Support Web site http support microsoft com If you are unable to resolve your questions with the help available at the...

Page 12: ...Preface x Express5800 320Fc Active Upgrade User s Guide ...

Page 13: ...e Active Upgrade Process on page 1 2 Active Upgrade State Model on page 1 9 N O T E For the latest information about Active Upgrade technology including any issues that were discovered after this release see the Express5800 320Fc Active Upgrade User s Guide online at http support necam com servers ft Features Active Upgrade technology allows you to do the following Install software updates with mi...

Page 14: ...the software in your production environment your critical applications are not disrupted Related Topics Overview of the Active Upgrade Process Active Upgrade State Model on page 1 8 Software Upgrade Support on page 2 1 System Prerequisites on page 2 2 Overview of the Active Upgrade Process The Active Upgrade process involves the following basic steps 1 You prepare your system to ensure it meets th...

Page 15: ...work External Storage Duplexed System Console System Data System Data Internal Storage Mirror duet001 Network Duplexed System Console System Data Internal Storage duet002 System Software Installation No Connection Mirror Disabled VTM VTM Remote Connection External Storage Production Side Live Upgrade Side Isolated ...

Page 16: ...CPU I O enclosure Using this remote connection you can perform any of the following upgrade tasks on the Upgrade Side Run software installation programs see Software Upgrade Support on page 2 1 for restrictions Restart the operating system if necessary Perform limited testing of the installed updates The Upgrade Side has no access to the network or application data disks during this stage You can ...

Page 17: ... to its previous state because the original copy of your system disk on the Production Side has not been overwritten yet 8 When you are certain that the upgrades were successful you can commit the changes to make them permanent When you commit the changes the Active Upgrade console resynchronizes the RDR disks in your system by overwriting the original Production Side system disk and stale Upgrade...

Page 18: ...el on page 1 8 Software Upgrade Support on page 2 1 System Prerequisites on page 2 2 Aborting the Active Upgrade Process Aborting the Active Upgrade process stops the current upgrade session and returns your system to its original state If necessary you can abort an upgrade session at any point up until you commit the upgrade If you abort the upgrade session while the system is in split mode no do...

Page 19: ...DR resynchronization to restore the internal disks to their original state by overwriting the unwanted Upgrade Side system disk and stale Upgrade Side data disks with their original partner disks Figure 1 4 Figure 1 5 Aborting the Upgrade After you abort the upgrade process you can start another upgrade session as soon as the RDR disk resynchronization is complete Related Topics Active Upgrade Sta...

Page 20: ...ecessary to verify that your system meets the prerequisites of the upgrade process The system continues to run normally and both sides of the system continue to be synchronized 2 When you start an upgrade session the Active Upgrade console switches to the PrepareSplit state during which it runs a final readiness check and additional background tasks If the system is ready the console immediately s...

Page 21: ...ing which the Active Upgrade console switches to the Finish state cleans up system resources and then returns the system to the Idle state The upgrade session is complete If necessary you can abort the upgrade process from the PrepareSplit Split PrepareMerge and Merge states When you abort an upgrade session the Active Upgrade console switches to the Abort state during which it restores your syste...

Page 22: ...Overview of the Active Upgrade Process 1 10 Express5800 320Fc Active Upgrade User s Guide ...

Page 23: ...your system Copying any software installation packages to the system before the upgrade starts Configuring Microsoft Windows Automatic Updates Starting the Active Upgrade console Understanding the Active Upgrade console Software Upgrade Support Active Upgrade technology currently supports the installation of high priority updates also known as hotfixes for the Microsoft Windows Server 2003 operati...

Page 24: ...tem is duplexed and online See the Express5800 320Fc User Guide for more information Related Topics Overview System Prerequisites Recommendations on page 2 5 Managing Critical Applications During the Upgrade Process on page 2 6 Pre Upgrade Tasks on page 2 7 System Prerequisites Active Upgrade technology is supported only on Express5800 320Fc systems that Are running in duplex mode prior to startin...

Page 25: ...is work to minimize impact to your critical applications See the Express5800 320Fc User Guide for more information about configuring Ethernet PCI adapters and Ethernet teams Contain Virtual Technician Modules VTMs The VTMs provide the connection between the Production Side and Upgrade Side during the Active Upgrade process Both VTMs must be configured properly and connected to the same subnetwork ...

Page 26: ...me and all active Windows operating system components must be located on internal RDR disks This includes any volumes that contain paging virtual memory files for the operating system Any disk that contains software you want to upgrade cannot contain persistent data files for your business critical applications those applications that continue to run during the upgrade process You must store your ...

Page 27: ...CPU I O enclosure with A side power CPU enclosure 0 I O enclosure 10 is marked as the Primary enclosure in ESMPro before starting the upgrade process This configuration provides better protection for your system should power fail during an upgrade See Configuring a UPS Protected System for the Active Upgrade Process on page 2 11 for more information Use caution when applying hotfixes from any sour...

Page 28: ...ons must be stopped on the Production Side and restarted on the Upgrade Side so you can test the applications with the newly upgraded system disk and possibly commit the upgrade Typically critical applications are started and stopped automatically by the operating system For example your application might be configured to start as a service in the Services Control Manager or as a startup item in t...

Page 29: ...cutable files that start and stop these applications you can specify the executable files on the Custom Actions page of the Active Upgrade console during the configuration process Using the controls on the Custom Actions page you can specify when your executable files will run during the upgrade process and if you have several files you can specify the order in which they will run See Configuring ...

Page 30: ...nable access for Remote Desktop connections from the Production Side to the Upgrade Side of the system while the system is in split mode as follows a Open the System control panel b Click the Remote tab to display remote settings c Under Remote Desktop click the check box next to Allow users to remotely connect to this computer to activate it d Click OK or Apply to save the setting You need to use...

Page 31: ...ROM into one of the CD DVD drives If the installation process does not start automatically do the following a Open My Computer b Right click the appropriate CD DVD icon and click Explore in the shortcut menu c In the CD DVD file listing double click install exe to start the installation utility The Active Upgrade Setup Wizard is displayed 2 Click Next to view the end user license agreement 3 If yo...

Page 32: ...ng your Windows Firewall settings If Windows Firewall is enabled on your system the installation process adds an entry for the Active Upgrade console to the list of Windows Firewall exceptions This entry is disabled by default 2 If you enable Windows Firewall after installing the Active Upgrade software you can reinstall the Active Upgrade software to add the exception to Windows Firewall To confi...

Page 33: ...t to ensure that the CPU I O enclosure with A side UPS protected power CPU enclosure 0 I O enclosure 10 are Primary before starting the Active Upgrade process When you initiate the upgrade process and split the system the primary active CPU I O enclosure becomes the Production Side of the system Because the Production Side controls the upgrade session for most of the Active Upgrade process and als...

Page 34: ...ick Ok in the Information box 14 Expand PCI Module ID 1 15 Verify that the current status is removed 16 Under BringUp BringDown click the Down button 17 Click Ok in the Confirmation box 18 Click Ok in the Information box 19 Skip steps 20 24 if the Power Switch is illuminated on the CPU IO module 0 20 Expand PCI Module ID 11 21 Verify that the current status is removed 22 Under BringUp BringDown cl...

Page 35: ...address specified in the network adapter and VTM is the same the active Upgrade process does not run properly If the IP addresses above are the same as the ones in the network adapter be sure to change the IP addresses specified in VTM by performint the following Changing VTM IP Address Information before performing the procedure described in Configuring IP Address in VTM Configuring IP address in...

Page 36: ...pecify one IP address for each module Edit the IP address information 3 Configuring the network for Remote Desktop Connection d e The IP address in d and e is used to access the Upgrade Side from the Production Side using Remote Desktop Connection when the system is in split mode Specify one IP address for each module Edit the IP address information 3 Save the information edited in step 2 Log on a...

Page 37: ...ating split mode Do any of these installation programs require access to the network or data disks during the upgrade If so you cannot use them with Active Upgrade technology How do you start and stop critical applications on the system you want to upgrade Are the applications configured as services in the Services snap in to Microsoft Management Console Or do you need to run custom actions execut...

Page 38: ...________________________________ Disks that cannot be upgraded _______________________________________ _______________________________________ _______________________________________ Software installation utilities to run _______________________________________ _______________________________________ _______________________________________ _______________________________________ Application servic...

Page 39: ...ge 2 6 Configuring the Active Upgrade Process Custom actions to run _______________________________________ _______________________________________ _______________________________________ _______________________________________ Log files to back up _______________________________________ _______________________________________ _______________________________________ _______________________________...

Page 40: ...nloading updates with the Microsoft Windows Automatic Updates utility see Configuring Windows Automatic Updates Related Topics Configuring Windows Automatic Updates Pre Upgrade Tasks on page 2 7 Configuring the Active Upgrade Process Configuring Windows Automatic Updates When the system runs in split mode the Upgrade Side has no access to the network Windows Automatic Updates requires network acce...

Page 41: ...ll all critical updates at a time specified by the WSUS administrator The Automatic Update control panel on the client system can be locked to enforce this policy If the control panel on your system is locked you must ask the WSUS administrator for permission to modify your update policies After you configure Automatic Updates the utility starts downloading updates in the background When it displa...

Page 42: ...at this time N O T E You should plan to install all security related hotfixes but do not install other types of hotfixes such as Microsoft QFE patches that fix a particular problem before obtaining validation from NEC Corporation of America See Recommendations on page 2 5 and http www necam com support servers ft hotfixes htm for more information After you have verified and recorded the list of up...

Page 43: ...e ftSYS folder and click Active Upgrade To exit the Active Upgrade console click the close button in the upper right hand corner of the window N O T E S 1 If you are currently editing a configuration file save the file before exiting the Active Upgrade console 2 If you exit the Active Upgrade console by mistake during an upgrade task the program maintains its state For example if you exit the Acti...

Page 44: ... 4 is divided into four major parts a title bar a navigation bar a main window and a status bar Figure 2 4 Active Upgrade console Related Topics Starting and Exiting the Active Upgrade Console Pre Upgrade Tasks Configuring the Active Upgrade Process Title Bar The title bar displays the name of the current page of the Active Upgrade console 1 Title bar 2 Navigation bar 3 Main window 4 Status bar ...

Page 45: ...elated Topics Starting and Exiting the Active Upgrade Console Understanding the Active Upgrade Console Interface Pre Upgrade Tasks Configuring the Active Upgrade Process Navigation Bar The navigation bar displays your current location in the Active Upgrade console and in some cases allows you to control the Active Upgrade process The navigation bar is divided into three sections Configuration Acti...

Page 46: ...lect the application services that need to be stopped and restarted during the upgrade process Log File Backup Allows you to select the event log evt files from the Production Side that the Active Upgrade console preserves upon merging the system Otherwise any event messages generated on the Production Side while the system is in split mode are lost when you commit the upgrade Custom Actions Allow...

Page 47: ...r an upgrade Split System Indicates that the system is entering split mode and allows you to merge system resources or abort the upgrade after you finish running installation packages Merge System Indicates that the system is entering merge mode and allows you to commit or abort the upgrade after you have tested your changes Commit Upgrade Indicates that the system is committing the upgrade and al...

Page 48: ...ade tasks For more information about any of these navigation bar entries click the name of the entry in this Help topic Related Topics Starting and Exiting the Active Upgrade Console Understanding the Active Upgrade Console Interface Pre Upgrade Tasks Configuring the Active Upgrade Process Main Window The main window contains controls associated with the configuration and execution of the Active U...

Page 49: ...grade process Figure 2 9 Main Window Activity Log For more information about viewing and interpreting items in the activity log see Viewing Active Upgrade Process Status on page 4 21 Related Topics Starting and Exiting the Active Upgrade Console Understanding the Active Upgrade Console Interface Pre Upgrade Tasks Configuring the Active Upgrade Process Status Bar The status bar Figure 2 10 which is...

Page 50: ...terpreting items in the status bar see Viewing Active Upgrade Process Status on page 4 21 Related Topics Starting and Exiting the Active Upgrade Console Understanding the Active Upgrade Console Interface Pre Upgrade Tasks Configuring the Active Upgrade Process 1 Configuration file name 4 Operational State 2 Hardware State 5 Partner State 3 Upgrade State ...

Page 51: ...a configuration file to preserve your settings so you can perform similar upgrades as often as necessary If applicable you can create multiple configuration files each with different system settings to prepare the system for a particular type of system or application software upgrade In addition you can call one or more existing configuration files from the configuration file you are currently edi...

Page 52: ...3 19 Creating a Configuration File Creating a configuration file allows you to generate a configuration file that you can save and use immediately or at a later time To create a configuration file 1 On the Configuration page click Create Configuration File 2 In the Create Configuration File dialog box specify a file name for the new file When you save the file a Config extension is automatically a...

Page 53: ... the Configuration page click Load Configuration File 2 Do one of the following to select the configuration file In the Locate Configuration File dialog box type the full path name and file name for the configuration file next to Configuration File You must include the Config file extension Click Browse to locate the file using a file browser The browser displays only files with the Config extensi...

Page 54: ...ate Configuration File dialog box click Load to open the configuration file When you edit a configuration file the file opens on the Disk Selection page Related Topics Creating and Managing Configuration Files on page 3 1 Saving a Configuration File on page 3 5 Selecting Disks to Upgrade on page 3 5 Displaying the Upgrade Summary on page 3 19 Performing an Upgrade with No Configuration File If the...

Page 55: ...save the configuration file with a new file name or path name Continue with step 3 3 In the Save Configuration File dialog box specify a name for the new file When you save the file a Config extension is automatically appended to the file name 4 Next to Save in select the directory in which to save the configuration file 5 Click Save to save the file Your file is saved Related Topics Creating and ...

Page 56: ... persistent data for example database files related to your critical applications Any new data written to the original system disk by the Production Side while the system is in split mode is overwritten when you commit the upgrade See the Overview for information about the steps of the Active Upgrade process Data disk A disk that contains persistent data for your critical applications Any disk mar...

Page 57: ...ystem disk any disk that contains a part of that volume automatically becomes a system disk When you are finished selecting disks you can click Next to proceed with the next configuration step Related Topics System Prerequisites on page 2 2 Displaying the Upgrade Summary on page 3 19 Selecting Other Configurations to Include Use the Other Configurations page to optionally call one or more existing...

Page 58: ...figuration the Active Upgrade console uses the setting in the parent configuration Also the parent configuration always ignores disk selections from child configurations If you call a configuration that you created on a different system configuration items for example application services and custom actions must be present and applicable on the current system otherwise the parent configuration fai...

Page 59: ... Type for the service on the Upgrade Side and starts the service on the Upgrade Side This ensures continuous availability of the service allows for comprehensive testing on the Upgrade Side and prevents any conflicts associated with two instances of a service running at the same time When an upgrade is aborted if the system is in merge mode the console shuts down the Upgrade Side which automatical...

Page 60: ...ted and not selected click the heading above the check boxes When you have finished selecting services to control or if you have no services to control you can click Next to proceed with the next configuration step Related Topics Configuring Custom Actions on page 3 12 Managing Critical Applications During the Upgrade Process on page 2 6 Displaying the Upgrade Summary on page 3 19 Selecting Event ...

Page 61: ...es from the Production Side system disk see Configuring Custom Actions on page 3 12 2 You must save the log files to an internal data disk or an external disk Do not save the files to a system disk or network share 3 There is no default directory You must specify a directory otherwise the Active Upgrade console displays a warning message To preserve event log files 1 Specify a directory in which t...

Page 62: ...ng the upgrade process Any files that are modified on the Production Side system disks while the system is in split mode are lost during the commit process when the RDR mirrors are resynchronized If applicable you can write a program to save copies of important files before you commit an upgrade For example you can save a copy of an application specific log file that does not appear in the system ...

Page 63: ...ired however see Programming Notes for Custom Actions on page 3 15 for information about optionally passing Active Upgrade environment variables to your executable file 3 In the drop down list for Control type select the option that best describes when the Active Upgrade console should execute your custom action as described in Table 3 3 Table 3 3 Control Types for Custom Actions Control Type Purp...

Page 64: ... a program with conditional statements based on Active Upgrade environment variables to specify exactly when and where particular tasks should be executed For example you can write a conditional statement that triggers only on the Upgrade Side if the system is in merge mode See Using Active Upgrade Environment Variables on page 3 16 for more information If you have more than one custom action the ...

Page 65: ...pgrade Summary on page 3 19 Programming Notes for Custom Actions The following topics describe some of the features available for programming and monitoring custom actions Starting and Stopping Applications Using Active Upgrade Environment Variables on page 3 16 Generating Exit Values on page 3 17 Viewing Standard Output and Error Stream on page 3 17 Executing Visual Basic Scripts and Other Types ...

Page 66: ...ions However if necessary you can also pass the environment variables to your executable files as arguments For example to pass only the ACTIVE_UPGRADE_SIDE variable to an executable file append the following string to the Arguments for the custom action on the Custom Actions page ACTIVE_UPGRADE_SIDE Table 3 5 Environment Variables for Custom Actions Environment Variable Description ACTIVE_UPGRADE...

Page 67: ...ics Programming Notes for Custom Actions on page 3 15 Configuring Custom Actions on page 3 12 Viewing Standard Output and Error Stream After your program executes you can view standard output and error output from the program in the Active Upgrade console as follows 1 In the activity log expand an Execute custom actions node There can be more than one Execute custom actions node depending on the t...

Page 68: ...nd file name of the command line script host SystemRoot system32 cscript exe SystemRoot is an environment variable that automatically inserts your system root directory typically C WINNT Next to Arguments type the full path name and file name of your executable file For example C bin myvbscript vbs If applicable you can type additional arguments that are specific to your script file or options tha...

Page 69: ...rmation for a support provider Date you created or updated the file When you have finished providing a description for the configuration file you can click Next to proceed with the next configuration step Related Topics Creating and Managing Configuration Files on page 3 1 Saving a Configuration File on page 3 5 Displaying the Upgrade Summary on page 3 19 Displaying the Upgrade Summary When you fi...

Page 70: ...guration file since you last saved it the Active Upgrade console displays a message indicating that you should save the file To save the file click Yes otherwise click No or Cancel In the next step the Active Upgrade console runs a readiness check to verify that your system meets the prerequisites for an online upgrade If necessary you can abort the process before you split the system or at any po...

Page 71: ...ng in duplex mode The disks you selected as system disks are present and are mirrored with RDR The system contains two properly configured VTM adapters The embedded Ethernet PCI adapters in your system are configured into Ethernet teams and each team contains at least one adapter from each physical enclosure The application services you specified for control are currently running and can be stoppe...

Page 72: ...tive Upgrade process You must resolve the problem before you can continue with the upgrade For more information about interpreting Active Upgrade status see Viewing Active Upgrade Process Status on page 4 21 If the check is successful you can click Split to proceed with splitting the system See Splitting the System If one of the readiness tests fails you must resolve the problem then click Retry t...

Page 73: ...twork any user specified application data disks and any external PCI resources Disables any user specified applications and services on the Upgrade Side so they cannot restart if you restart the operating system on the Upgrade Side Queues any ActiveService Network alerts generated on the Upgrade Side until the system is merged You can split a system only if it meets the prerequisites for the Activ...

Page 74: ...oduction Side of the system The Active Upgrade console switches to the Split System page The upgrade state reported in the status bar is Production Side Split Ready indicating that the system is currently split and ready to be merged after your software installation Splitting the system should take only a few minutes The process will time out if it takes longer than 5 minutes N O T E S 1 Throughou...

Page 75: ...fy that they have been stopped by the Active Upgrade console See Verifying the Status of Application Services on page 5 2 Related Topics Managing Upgrade Tasks on the Upgrade Side Managing Your Applications on the Production Side on page 4 14 Verifying the Upgrade Side Before Merging the System on page 4 15 Merging the System on page 4 15 Viewing Active Upgrade Process Status on page 4 21 Aborting...

Page 76: ...ting to the Desktop on the Upgrade Side While the system is in split mode the Active Upgrade console runs on the Production Side of the system To perform upgrade tasks you must establish a remote connection to the Upgrade Side You can access the Upgrade Side using one of two methods Remote KVM Allows you to control the keyboard video and mouse of the Upgrade Side using the Advanced Video Redirecti...

Page 77: ...ng blocked click Add to display the Trusted Sites dialog box Click Add to add the site to your Trusted Sites zone then click Close to dismiss the dialog box 3 If the browser displays additional warning messages about running Web based content click Close or OK to dismiss these messages 4 If the browser displays a message asking you to trust the signed applet distributed by NEC Corporation of Ameri...

Page 78: ...ing the Upgrade Side on page 4 12 Viewing Active Upgrade Process Status on page 4 21 Merging the System on page 4 15 Aborting the Upgrade on page 4 19 Troubleshooting Connecting to the Upgrade Side with Remote Desktop Remote Desktop allows you to control the keyboard video and mouse of the Upgrade Side through the Windows Remote Desktop component To establish a Remote Desktop Connection to the Upg...

Page 79: ...the Upgrade Side desktop If you have maximized the window for Remote Desktop and you want the title bar to be displayed for the duration of your connection click the pin button pushpin on the left side of the title bar The pin button is displayed only when the window is maximized Figure 4 2 Remote Desktop Title Bar For more information about managing a Remote Desktop session see the Windows online...

Page 80: ...on Packages on page 4 12 To review the types of upgrades that Active Upgrade technology supports see Software Upgrade Support on page 2 1 Windows Automatic Updates If you are using Windows Automatic Updates and you previously downloaded all of the required software updates the Automatic Updates icon should be present in the system tray and it should report that updates are ready for your computer ...

Page 81: ...ion process the Automatic Updates dialog box minimizes to the system tray When the installation is complete you can display the dialog box again It should report that all updates were successfully installed Some updates might require you to restart the operating system on the Upgrade Side You can click Restart Now to allow Automatic Updates to restart the Upgrade Side automatically or you can manu...

Page 82: ...r you might want to avoid restarting until you have run additional installation programs to reduce the total number of times you need to restart See Restarting the Upgrade Side on page 4 12 for information about reconnecting to the Upgrade Side after you restart it Related Topics Software Upgrade Support on page 2 1 Managing Upgrade Tasks on the Upgrade Side on page 4 5 Viewing Active Upgrade Proc...

Page 83: ...n select Ctrl Alt Del from the drop down menu at the bottom of the window then click Send Key Sequence If you are using Remote Desktop Connection the connection to the Upgrade Side is terminated and the Production Side desktop is displayed While the Upgrade Side is restarting you can view its status in the activity log and the status bar of the Active Upgrade console When the console displays the ...

Page 84: ...m disks are lost during the commit process because the system overwrites these system disks which contain the old version of your software with the newer Upgrade Side disks to complete the upgrade If you need to preserve files from the original system disks you can save them to a data disk N O T E Be careful when switching between the Production Side desktop and the remote connection to the Upgrad...

Page 85: ...nfigure the settings for any applications you installed or upgraded If you are satisfied that everything is working correctly you can merge the system to stop your applications on the Production Side and restart them on the Upgrade Side for final verification If there are any problems you can abort the upgrade to return the system to its original state Aborting the upgrade while the system is in s...

Page 86: ...state as reported in the status bar is Production Side Split Ready If the status is Busy you must wait for the current task to complete If it is Broken you might need to abort the upgrade 4 Click Merge N O T E Your screen might flicker and you might briefly lose control of your keyboard and mouse as the system is merged Depending on the complexity of your applications and the upgrade you performed...

Page 87: ...Verifying the Status of Application Services on page 5 2 Verify that you have access to your network and application data disks Verify that client systems can reach all of the services that your system provides Verify the presence and version number of each software package see Verifying the Status of Installed Software on page 5 3 Verify that you can start and run any applications that you have i...

Page 88: ...hroughout the upgrade process Does not restart your applications as they are already running on the upgraded system There is no additional downtime C A U T I O N You cannot abort the upgrade process after you commit an upgrade because the original state of the system is lost overwritten as a result of completing the upgrade process Ensure that your system is working as expected before clicking Com...

Page 89: ...he upgrade process When you abort an upgrade the Active Upgrade console Cancels the current Active Upgrade operation If applicable if your system is in the merge state initiates a system restart It shuts down the Upgrade Side and restarts the system from the Production Side which automatically restarts your applications from your original Production Side system disks If applicable reestablishes th...

Page 90: ... Finishing the Upgrade Viewing Active Upgrade Process Status on page 4 21 Verifying If RDR Disks Are Resynchronizing on page 5 5 Troubleshooting Finishing the Upgrade To complete the Active Upgrade process and clean up system resources after committing or aborting an upgrade click Finish on the Commit Upgrade page or Abort Upgrade page The finish process should take only a few minutes When the pro...

Page 91: ...n to complete before you do so See Verifying If RDR Disks Are Resynchronizing on page 5 5 for more information Related Topics Viewing Active Upgrade Process Status on page 4 21 Verifying If RDR Disks Are Resynchronizing on page 5 5 Troubleshooting Viewing Active Upgrade Process Status You can view the status of the Active Upgrade process at any point during the upgrade The Active Upgrade console i...

Page 92: ...ty Log in Active Upgrade Console If you want to check the status of the upgrade process when you are logged on to the Upgrade Side of the system while in split mode you can also double click the Active Upgrade icon in the system tray to open the remote activity log Figure 4 5 Figure 4 5 Remote Activity Log ...

Page 93: ...collapsed into a single line To display all of the associated items click the expand button to the left of the item To collapse them again click the collapse button to the left of the item Double click any item in the activity log to open a detail window with more information about that item Table 4 2 Activity Log Entries Icon Text Color Severity Description Green Success Task completed without er...

Page 94: ...nt to review select an option from the Show severity pulldown menu A severity type is unavailable if there are currently no items of that severity in the activity log If necessary you can save the items from the activity log in the Active Upgrade console to a file For example you might need to send this file to NEC Technical Support or your authorized service representative for troubleshooting pur...

Page 95: ...tates The Upgrade State reports the stage of the upgrade your system is entering or has entered Table 4 4 describes the possible upgrade states 1 Configuration file name 2 Hardware State Table 4 3 3 Upgrade State Table 4 4 4 Operational State Table 4 5 5 Partner State Table 4 6 Table 4 3 Status Hardware State Hardware State Description Fault tolerant The system is duplexed Production Side The syst...

Page 96: ...herwise the Active Upgrade console is in the process of initiating split mode Prepare Merge The Active Upgrade console is preparing to merge the system by running additional readiness tests and background tasks Merge If the operational state is Ready the system is merged Otherwise the Active Upgrade console is in the process of merging the system Commit The Active Upgrade console is in the process...

Page 97: ... POST OS Booting The partner operating system is booting Hung OS Booting The partner system hung in the boot process OS Up The partner operating system is up However the system might not be available for use until other system resources finish loading Hung OS Up The partner operating system is hung OS Rebooting The partner operating system is rebooting Hung OS Rebooting The partner system hung whi...

Page 98: ...Viewing Active Upgrade Process Status 4 28 Express5800 320Fc Active Upgrade User s Guide ...

Page 99: ... the contents of the activity log to a file for later viewing To save the activity log to a file 1 Right click the activity log and select Save to File in the shortcut menu 2 Next to Save in select a folder in which to save the file 3 Next to File name type a name for the file Activity log files are saved in XML format which you can view in Internet Explorer The xml extension is added automaticall...

Page 100: ...2 Select Manage from the shortcut menu Computer Management is displayed 3 If necessary click Services and Applications to expand it 4 Click Services to display the Service Control Manager Figure 5 1 in the right pane of the window 5 Search for a service in the list and view its current Status and Startup Type in the fields next to the service name For example while the system is in split mode any ...

Page 101: ...age 3 9 Viewing Active Upgrade Process Status on page 4 21 Troubleshooting Verifying the Status of Installed Software While you are running in split or merge mode or after you have finished the Active Upgrade process you might want to verify the status of the software packages that you installed If necessary you can view a list of most of the programs present on your system in the Add or Remove Pr...

Page 102: ...l panel to display the updates in the list of programs N O T E If your system is in split or merge mode remember to view the Add or Remove Programs control panel on the Upgrade Side The same control panel on the Production Side does not list the new software you installed on the Upgrade Side Related Topics Running Software Installation Programs on page 4 10 Viewing Active Upgrade Process Status on...

Page 103: ...cating that the disks are not ready View the disks on the Disk Selection page Any volume that is red is simplexed and thus probably still resynchronizing When a disk volume is only green it is duplexed and you can start another upgrade See Selecting Disks to Upgrade on page 3 5 for more information about disk states on the Disk Selection page View the disks in ftServer Management Console ftSMC usi...

Page 104: ...including any issues that were discovered post release see the Express5800 320Fc Active Upgrade User s Guide online at http support necsam com servers Table 5 1 Troubleshooting Readiness Check Error Action IO board nn is unsafe to pull Verify that all critical system resources including disks Ethernet PCI adapters and VTMs are configured correctly and duplexed See System Prerequisites on page 2 2 ...

Page 105: ...grade console cannot obtain IP adresses from your DHCP server If possible assign static IP addresses to your Ethernet teams and VTMs to avoid problems during the Active Upgrade process Remote Desktop is not enabled To perform installation tasks while the system is in split mode you need to establish a remote connection from the Production Side to the Upgrade Side If you want to use Remote Desktop ...

Page 106: ...click Retry in the Active Upgrade console to retry the current upgrade request which also runs the custom action again The Active Upgrade process cannot continue until the executable file for your custom action runs successfully If possible test and debug the executable file outside of the Active Upgrade process Ensure that it terminates with exit value 0 and that it completes in a timely manner T...

Page 107: ...id not properly respond Remote KVM browser window appears but does not open connection Ensure that Java 2 Runtime Environment JRE is installed and running Also ensure that you have added the VTM console Web address to your Trusted Sites list and that you have allowed blocked Web based content See Connecting to the Upgrade Side with Remote KVM on page 4 7 for more information Remote Desktop connect...

Page 108: ...chnical Support Web site http support necam com servers ft Online product support for Microsoft products Your primary source for support is the computer manufacturer who provided your software or an authorized Microsoft Support Provider You can also find the latest technical information about Microsoft Windows and other Microsoft products through online product support at the Microsoft Help and Su...

Page 109: ...ications so that when necessary the applications and services may be started or stopped simultaneously See also custom action advanced video redirection AVR session See Remote KVM call To declare a program script or file that will be referenced by the current file See also nesting for configuration files child configuration A configuration file that is called into a parent configuration file in a ...

Page 110: ...Upgrade Side upon completion of the Active Upgrade process Data disks are available only on the Production Side while the system is running in split mode They typically contain live data for example database files and transaction logs required by your applications A disk that contains active Windows operating system components boot partition paging file cannot be a data disk see system disk duplex...

Page 111: ...e Active Upgrade console and cannot be changed to a data disk A mandatory system disk contains either boot files or paging files virtual memory files that are currently in use by the running operating system In detail a disk becomes a mandatory system disk if It contains a volume or part of a volume that the operating system identifies as a system volume It contains a volume or part of a volume th...

Page 112: ...tion such as a database file Production Side The side of a split mode system that continues to run your applications and serve live users during the upgrade process See also Upgrade Side Remote Desktop Connection A Microsoft Windows component that allows you to control the keyboard video and mouse of a remote system from your local system as though you were sitting at that system s console You can...

Page 113: ...Active Upgrade process during which the system enters split mode Also a system that is running in split mode system disk An internal RDR disk that is resynchronized from the Upgrade Side to the Production Side upon completion of the Active Upgrade process Only software located on system disks can be upgraded online System disks are available on both sides of the system when it is running in split ...

Page 114: ... s Guide Upgrade Side The side of a split mode system on which you can upgrade software See also Production Side volume A fixed amount of storage on a hard disk or spanning many hard disks that is defined and managed as a single device in the operating system ...

Page 115: ...1 troubleshooting 5 1 activity log 4 21 interpreting entries 4 2 4 23 saving to file 5 1 administrator account 2 8 Advanced Video Redirection 4 7 application controlling multiple 3 8 managing as service 3 9 managing during upgrade 2 6 4 14 managing with custom action 3 12 application service See service Application Services page 3 9 Automatic Updates See Windows Automatic Updates B backing up file...

Page 116: ... disk drive See also Rapid Disk Resync color coding 3 6 in child configuration 3 8 requirements for upgrade 2 4 selecting for upgrade 3 5 Disk Selection page 3 5 downloading software to system 2 18 dump files 4 20 duplex mode defined Glossary 2 requirement for upgrade 2 2 E element defined Glossary 2 EMC storage system 4 4 enclosure defined Glossary 3 environment variables 3 16 error stream 3 17 E...

Page 117: ...installation programs 4 12 support for upgrades 2 1 viewing list of software 5 3 L links 4 6 Remote Desktop 4 8 Remote KVM 4 7 Log File Backup page 3 10 M managing application during upgrade 2 6 configuration files 3 1 Production Side 4 14 Upgrade Side 4 5 mandatory system disk defined Glossary 3 disk selection 3 6 merge system 1 4 4 15 defined Glossary 4 illustrated 1 5 verifying Upgrade Side bef...

Page 118: ...tarting applications 2 6 Production Side 4 14 Upgrade Side 4 12 S SANsurfer software 2 5 5 9 saving activity log to file 5 1 configuration file 3 5 service defined Glossary 1 managing during upgrade 2 6 3 9 startup type 3 9 3 15 verifying status of 5 2 session defined Glossary 5 sequence 1 8 severity 4 23 4 24 simplex mode defined Glossary 5 upgrade fault tolerance 2 3 software See installing soft...

Page 119: ...ed software 5 3 status of services 5 2 Upgrade Side before commit 4 17 Upgrade Side before merge 4 15 Virtual Technician Module configuring for upgrade 2 3 Remote KVM 4 7 static address 2 5 upgrading firmware 2 2 2 4 usage during upgrade 1 4 Visual Basic script VBS 3 12 3 18 volume defined Glossary 6 VTM See Virtual Technician Module W Windows Automatic Updates downloading before upgrade session 2...

Page 120: ...Index Index 6 Express5800 320Fc Active Upgrade User s Guide ...

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