NEBRA RockPi, Manual, Page: 16 / 16

© 2022 Passion Radio / NEBRA – www.passion-radio.com
I have an issue but not listed here?
If your issues cannot be resolved with information from this FAQs page or the troubleshooting page then
please email sales@nebra.com and include the following information:
https://github.com/NebraLtd/Helium-Guides/blob/main/docs/handy-guides/troubleshooting.md
•
Model of unit?
•
Mac address of the unit (Shown as ETH on sticker)?
•
Frequency of the uni t (Shown as Freq on sticker)?
•
How are you connecting it to internet? (Ethernet, Wi-Fi, Cellular)?
•
How are you powering the unit? (included adaptor, PoE, third party adaptor)
If the issue relates to initial setup of the hotspot, please also include:
•
What make & model of phone are you using?
•
What version of the Helium App are you using?
•
Do you have any screenshots of any error codes?
Alternatively, you can get in touch using any of the methods listed on our support page and we'll work on
resolving your issue : https://github.com/NebraLtd/Helium-Guides/blob/main/docs/support.md
Support / Help
Complete nebra RockPi documentation: https://helium.nebra.com/#/indoor-rockpi-hotspot/overview
Official NEBRA RockPi support: https://helium.nebra.com/#/support
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This material complies with the CE RED, FCC and RoHS standards, the CE certificate is available on our website:
https://www.passion-radio.com/miners-hotspot/nebra-rockpi-1536.html