© 2022
Passion Radio / NEBRA
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The Green LED is blinking rapidly with few seconds intervall
The upper light on the back of the unit blinks rapidly with a few seconds interval. This is expected
behaviour. If this is the case, use your web browser to access the diagnostic page of the hotspot. If the
diagnostic page does not show any error, everything is fine.
Hotspot is not showing in the Helium App
It can sometimes take 1-3 minute from turning the power on for the Hotspot to show in the App.
To Do
•
Wait for the hotspot to boot up before pairing (Wait 5 minutes)
•
Re-scanning a few times can then find the hotspot.
•
Ensure Bluetooth is turned on as this is how the application communicates with your Hotspot.
Please note: You will need to grant location permissions for the Application to access Bluetooth services
correctly.
Hotspot is not detecting Wi-Fi networks
You may find that sometimes your Wi-Fi network will not show in the application if the signal is poor where
the Hotspot is located.
Please note, Nebra Indoor hotspot only support
2.4G Wifi network.
To Do
•
Check
and confirm wifi MAC address is listed :
https://github.com/NebraLtd/Helium-
Guides/blob/main/docs/handy-guides/local-diagnostics.md
•
Remove special characters and emoticons from wifi name/SSID
•
Check WiFi have good coverage where you placed the hotspot.
•
Try different WiFi network.
Updating Nebra Hotspot Firmware
If after completing the initial troubleshooting steps above, you are still having issues, you may find your
issues can be resolved by ensuring it is running the latest up-to-date software.
Nebra Hotspots automatically update once connected to the internet, if you are using an Ethernet
connection leaving the hotspot for around half an hour should ensure all updates are downloaded.
If you are having difficulties connecting your Hotspot to Wi-Fi, then it would be recommended to move it
to a location where you can plug it into an Ethernet connection for half an hour to let it perform updates.
Then move it back to the normal location and re-try setup.
Syncing Issues
The Helium Syncing Process sometimes takes some time. Some customers report that the hotspot takes
multiple days to sync properly. This is not so much an issue with Nebra, rather an issue with the Helium
blockchain itself. Please allow the hotspot to take some time, especially during the 90% mark. If you are
still having trouble, feel free to contact support below. If you are not familiar with Nebra's diagnostics
page, we highly recommend connecting to your hotspot directly using the local IP address in combination
with a web browser. This will provide more insight between the device, and the Helium blockchain.
