iii
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the
NCR Customer Care Center
at 1-800-262-7782 and have the following information
available when you place the call:
•
Class/Model number of the defective equipment
•
Serial Number of the defective equipment
•
Equipment location in the store
•
Description of the problem, including any system error codes, error condition, or
guidance to the area of failure
The NCR Agent will provide you with a work order number, which serves as your
Return Material Authorization (RMA). Please provide the RMA on the outside of the
shipping box.
Note:
A work order must be opened for each device that is shipped for repair.
Summary of Contents for XL15W
Page 1: ...User Guide NCR XL15W 5916 Display BCC5 0000 5310 Issue A...
Page 6: ...iv...
Page 33: ...Hardware Installation 2 25...
Page 34: ...2 26...
Page 38: ...3 30...
