NCR Personas M Series, Operator'S Manual

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How Errors Are Reported
-1 NCR Personas M Series 5887 Operator Manual 2
Error Reporting
2
How Errors Are Reported
2
The 5887 uses error reporting systems, which are designed to tell
you how "healthy" your ATM is. The systems not only report error
conditions, but also report when a module, for example the card
reader or printer module, requires to be replenished or replaced.
The error reporting system you have will depend on the System
Software running on your ATM. Your ATM will run either System
Application or State Of Health (SOH).
System Application
2
To check if all the modules in your ATM are healthy, you must
follow your in-house procedures to run the System Application.
From the System Application Main Menu, select the Device Status
List function. A list of all the modules which require attention is
displayed.
The following information is provided for each module or device
requiring attention:
●
Device name - This is the name of the module or device that
requires attention.
●
Description - This is a short description of the state.
●
Attention - This shows whether the state requires attention
‘now’ or will require attention ‘soon’.
●
User category - This specifies what type of user is able to deal
with the state - Operator or Customer Engineer (CE). A user
category of ‘CE may be required’ indicates that an operator can
attempt to deal with the state, but if the operator fails to clear it,
a CE should be called.
●
Self-clearing - This shows whether the state is self-clearing or
not.
●
Status ID - This is a unique number which identifies the state.
You can use the Status ID, together with the product class
number, to give to a help desk when reporting faults.
For more information refer to NCR publication, ‘
APTRA™
Self
Service Support, System Application User Guide’ (B006-6167).
Clearing a Device State
2
To clear a device state, follow your in-house procedures.