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NCR Orderman Columbus800 User Guide V01.00

Troubleshooting

Orderman GmbH (Part of NCR Corporation)

12.1.3 Odometer

The P

–Series POS contains on–board odometers in non–volatile memory that capture vital health

and usage statistics of system components, which are used to help prevent system failures. This
data can only be cleared by our support facility, and will not be erased or modified during imaging
operations.

Fig. 67: Odometer Tab

Summary of Contents for Columbus 800

Page 2: ...Orderman accepts no responsibility for any damage or losses that arise from the use of this manual Orderman accepts no responsibility for any losses or claims by third parties that arise through the u...

Page 3: ...____18 3 2 Power LED ______________________________________________________________________18 3 3 Label Locations __________________________________________________________________19 4 Hardware Instal...

Page 4: ...__________________________________________________________48 10 Dimensions 50 10 1 Mounting Height__________________________________________________________________55 10 2 Power Supply Dimensions ____...

Page 5: ...del number P1535 Version this manual applies to both versions 1 1 Warranty All warranty claims must be addressed to your local Orderman contractual partners 1 2 Serial Number and Labeling The labeling...

Page 6: ...r serious damage to property can occur Warnings are highlighted by horizontal lines above and below the text Danger Danger means that serious personal injury can occur In particularly serious cases th...

Page 7: ...ructions Il y a danger d explosion s il y a remplacement incorrect de la batterie Remplacer uniquement avec une batterie du m me type ou d un type recommand par le constructeur Mettre au r but les bat...

Page 8: ...ave the proper outlet installed bya qualified electrician Improper connection of the equipment grounding conductor can result in a risk of electric shock The conductor with insulation having an outer...

Page 9: ...800 is a Point of Sale POS teriminal designed for the restaurant and foodservice environment The terminal utilizes a next generation Intel Celeron Processor N3160 Quad core 2 24 GHz The highly efficie...

Page 10: ...s to ease use and decrease training time for retail employees or to directly engage the consumer Software adjustable Brightness and Contrast Control for Main Display Better display characteristics for...

Page 11: ...sure that is built to withstand tough in store conditions with continuous operation The fanless configuration increases reliability by preventing forced air through the unit thereby reducing contamina...

Page 12: ...us800 User Guide V01 00 NCR Orderman Columbus800 Orderman GmbH Part of NCR Corporation 12 2 3 Mounting Configurations Fig 3 Columbus800 Mounting Configurations P Series Stand Wall Mount with Extension...

Page 13: ...2 4 Customer Display Options Fig 4 Columbus800 Display Options Integrated 2x20 Customer Display 2x20 Customer Display on P Series Stand XD10 Customer Display on P Series Stand 2x20 Customer Display 2...

Page 14: ...f NCR Corporation 14 2 5 Right Side Features Port A Fig 5 Columbus800 Port A Features 2 6 Left Sidecar Features Port B Fig 6 Columbus800 Port B Features SPI 3 Track Encrypted MSR 2in1 Waiter Lock Biom...

Page 15: ...Strength Blend Environmentally Sealed Camera High Speed USB 2 0 1920 x 1080 FHD 2 0M optional Mini PC Wireless Dual Stream Dual Band 802 11 a g n 2x2 and 2 4 5 GHz optional Serial Port 3 RJ12 12V 2 R...

Page 16: ...idecar with P Series Stand 12 L x 15 W x 15 5 H 30 4 cm L x 38 1 cm W x 38 4 cm H without P Series Stand 12 L x 15 W x 2 9 H 30 4 cm L x 38 1 cm W x 7 4 cm H 12 inch Display no MSR or Sidecar with P S...

Page 17: ...7 Features Specifications Storage Temperature 0 C 45 C 32 F 113 F Note Must be in original packaging material in a humidity and temperature controlled environment Humidity 5 to 85 non condensing Envir...

Page 18: ...d the Cable Cover Fig 7 Columbus800 Power Switch 3 2 Power LED Fig 8 Columbus800 Power LED The Front Panel Power LED has multiple functions as defined below Color Description Black System OFF or NO Po...

Page 19: ...rman Columbus800 User Guide V01 00 Operator Controls Orderman GmbH Part of NCR Corporation 19 3 3 Label Locations Fig 9 Columbus800 Labels Serial Number Label Model Number Label Certification Label CO...

Page 20: ...ccidental disconnects and tampering The strap is opened peripheral connections are made the strap is closed and then cables are then routed thorough the slot in the base Footprint An area of no less t...

Page 21: ...ader head Biometric Cleaning Periodically the biometric reader may need to be cleaned depending on usage For this optical reader it is recommended to apply the sticky side of a piece of adhesive cello...

Page 22: ...light If possible avoid reflective glaring caused by electric light sources Position the terminal for ideal viewing angles Fig 10 Ergonomics 4 3 Installing the Terminal The terminal can be mounted us...

Page 23: ...er supply that is shipped with the terminal Use of other power supply may cause damage to the unit Do not connect or disconnect the 19V or 24V Power Cable from the terminal with the AC Power Cord stil...

Page 24: ...bH Part of NCR Corporation 24 4 Loosen the Thumbscrew that secures the Base Cover Fig 13 Loose Thumbscrew 5 Slide the Base Cover toward the front slightly to disengage it from the Base Fig 14 Slide Ba...

Page 25: ...rdware Installation Orderman GmbH Part of NCR Corporation 25 Fig 15 Route Power Cord 7 Attach the Power Cord to the Power Brick Fig 16 Attach Power Cord 8 Install the Power Brick in the Base Fig 17 Po...

Page 26: ...the CableLock Cover Thumbscrew Fig 18 Open CableLock TM 10 Secure the excess power cables with a cable tie and route the cables behind the CableLock Cover Fig 19 Route Cables 11 Close the CableLock Co...

Page 27: ...tion 27 4 5 Connecting the Peripheral Cables 1 Loosen the screw on the Terminal Cable Cover To open press on the indentations in the Cable Cover to unlatch the cover and then pivot the cover open Fig...

Page 28: ...ing Cables are routed out the opening in the Cable Cover and down through the P Series Stand 1 Pivot the display toward the back Fig 22 Pivot display 2 Remove the Upper Stand Cover by pivoting it away...

Page 29: ...Corporation 29 3 Open the CableLock Cover Thumbscrew Fig 24 Open CableLock TM 4 Route the cables down through the opening in the base of the stand Fig 25 Route Cables 5 Close the CableLock Cover and...

Page 30: ...rdware Installation Orderman GmbH Part of NCR Corporation 30 4 7 Installing a Cash Drawer The Cash Drawer can be connected to the Cash Drawer connector or to the transaction printer Fig 26 Cash Drawer...

Page 31: ...rminal to unlock it and then pull it out of the terminal connector 4 9 Connecting to a Network Most business configurations requires you to connect your Columbus800 system to a network Connecting to a...

Page 32: ...ng on your installed operating system and your selected settings your system will vary in the amount of time it takes to boot up 4 11 Using External Connectors In order to use the Columbus800 system t...

Page 33: ...the device from NCR POS terminal serial RJ12 connector order the following items below These kits are applicable to pin pads and scanners RJ12 to DB9M Adapter Kits 1639 K159 DB9M to RJ12 Adaptor CN100...

Page 34: ...GND RX 4 3 TX TX 3 2 RX GND 2 5 GND RTS 1 8 CTS 1 6 RJ12 DB9 5 1 6 9 4 11 2 RJ45 Serial Port The port has a shunt to select between 12V 5V or normal RI functionality The default will be 12V Maximum po...

Page 35: ...5 connector order the following items below RJ15 Adapter Kits 1639 K332 RJ45 to DB25 Adapter Cable 1 85m 1639 K333 RJ45 to DB9 Adapter Cable 1 85m RJ45 RS232 DB25 Printer Cable Signal Pin RJ45 Pin DB2...

Page 36: ...SB port is capable of supplying 5V at 900mA max Pin Diagram Pin Signal Name 1 VBUS 2 D 3 D 4 GND 5 StdA_SSRX 6 StdA_SSRX 7 GND_DRAIN 8 StdA_SSTX 9 StdA_SSTX Shell Shield 4 11 4 Cash Drawer Kick Out CD...

Page 37: ...ignment of the different Options The following options will use virtual comports for access except the integrated Customer Display that uses a physical comport see table below Comport assignments 2in1...

Page 38: ...System Setup This varies from OS to OS but the following is typical 2 The initial setup procedures are performed Starting Windows Preparing the computer for first time Checking video performance 3 At...

Page 39: ...vents are necessary for cooling Fig 30 Airflow Warning Do not place the terminal in an enclosed area where sufficient ventilation is not available Leave at least 100 mm 4 inches of clearance from air...

Page 40: ...90 Watts or 150 Watts and provides power to the terminal and its powered peripherals Power Supply Range Input Current Max 90 Watts LOW 115 1 5 A HIGH 230 0 8 A 150 Watts LOW 115 2 2 A HIGH 230 1 2 A W...

Page 41: ...unt Expansion 8 1 Installation Procedure 1 Secure the VESA Mount with UP arrow pointing up to the vertical surface using lag screws 4 Make sure you install the screws into the studs or that you use ha...

Page 42: ...ews 2 Pivot the bottom end of the module up and then remove the extensions on the top end from the slots in the rear cabinet Fig 33 Remove Expansion Module 3 Install the Wall Mount Bracket with the th...

Page 43: ...the brackets with the thumbscrew Fig 35 Hang on VESA Mount 8 2 Power Supply Bracket Fig 36 Power Supply Bracket 1 Attach the Power Supply Bracket beside the VESA Mount a Loosen the screws 2 of the VES...

Page 44: ...de V01 00 Installing Wall Mount with Expansion Orderman GmbH Part of NCR Corporation 44 Fig 37 Attach Power Supply Bracket 2 Insert the power supply into the bracket AC Connector on top Fig 38 Insert...

Page 45: ...Mount with Expansion Orderman GmbH Part of NCR Corporation 45 3 Replace the front cover of the bracket Fig 39 Replace Front Cover 4 Secure the bracket with the thumbscrew and the AC Power Cord with a...

Page 46: ...sion 9 1 Installation Procedure 1 Secure the VESA Mount with UP arrow pointing up to the vertical surface using lag screws 4 Make sure you install the screws into the studs or that you use hardware of...

Page 47: ...ith thumbscrew facing up onto the back of the terminal with the supplied screws 8 Fig 42 Install Spacer 3 Hang the terminal on the VESA Mount Insert the mushroom studs on the Wall Mount into the elong...

Page 48: ...e VESA Mount Loosen the screws 2 of the VESA Mount Hook the Power Supply Bracket over the screws Retighten the screws Note To install the Power Supply Bracket independently from the VESA Mount refer t...

Page 49: ...Mount with no Expansion Orderman GmbH Part of NCR Corporation 49 3 Replace the front cover of the bracket Fig 46 Replace Front Cover 4 Secure the bracket with the thumbscrew and the AC Power Cord with...

Page 50: ...ig 47 Dimensions with MSR no Sidecar Terminal with 2in1 Waiterlock and No Sidecar Fig 48 Dimensions with 2in1 Waiterlock no Sidecar 12 337 mm 13 2 in 15 396 mm 15 6 in 12 321 mm 12 6 in 15 378 mm 14 9...

Page 51: ...mensions with MST and Sidecar Terminal with 2in1 Waiterlock and Sidecar Fig 50 Dimensions with 2in1 Waiterlock and Sidecar 12 377 mm 14 9 in 15 437 mm 17 2 in 12 321 mm 12 6 in 15 378 mm 14 9 in 12 26...

Page 52: ...Part of NCR Corporation 52 Terminal on the P Series Stand Fig 51 Dimensions on P Series Stand LCD Customer Display on the P Series Stand Fig 52 Dimensions with LCD Customer Display on P Series Stand 1...

Page 53: ...sions Orderman GmbH Part of NCR Corporation 53 XD10 LCD Customer Display on the P Series Stand Fig 53 Dimensions with XD10 Display on P Series Stand LCD Customer Display on the Extension Arm Fig 54 Di...

Page 54: ...800 User Guide V01 00 Dimensions Orderman GmbH Part of NCR Corporation 54 XD10 LCD Customer Display on the Extension Arm Fig 55 Dimensions XD10 Display with Extension Arm Wall Mount Dimensions Fig 56...

Page 55: ...should be appropriate for the majority of users Based on the recommendation of the ADA America Disability Association It is recommended that the system is approximately 1220 mm 48 in from the floor to...

Page 56: ...NCR Orderman Columbus800 User Guide V01 00 Dimensions Orderman GmbH Part of NCR Corporation 56 10 3 Power Supply Bracket Fig 59 Dimensions Power Supply Bracket Screws...

Page 57: ...sk Checkdisk will check the consistency of the SSD and also the Windows filesystem It can happen that Windows itself will create a failure in the Windows filesystem and that Windows will not start Che...

Page 58: ...destination Network Local Drive or USB Note Windows 7 image requires a minimum of 4 GB space available on the network Local Drive or USB drive POSReady requires a minimum of 2 GB Please make sure enou...

Page 59: ...kup strategy should be 1 Original factory image this is the backup of the original preinstalled Windows7 POS image 2 Site image after the dealer has installed and setup the whole machine for a site it...

Page 60: ...the original factory image which was preinstalled by Orderman 2 Site image this will load the site image The box is grey because no site image is stored on this storage media 3 User image this will l...

Page 61: ...arious posibilities to protect the POS Application e g Dongle Serial Number via DatabaseThe Orderman Recovery Tool doesn t have an influence how the POS Application is protected Note If you set the ma...

Page 62: ...P Series POS has pre installed software support features that can be accessed by the user to customize the operation of hardware peripherals retrieve useful information about the P Series POS and tro...

Page 63: ...for adjusting the primary display brightness The preferred method is to use the Backlight Control section within the General tab Select Adjust Brightness and use the adjustment slider to set the brigh...

Page 64: ...start the calibration process The application thenprompts you to press a series of touch points on the primary touch screen Note Touch calibration is not required for projected capacitive touch panel...

Page 65: ...he P Series POS contains on board odometers in non volatile memory that capture vital health and usage statistics of system components which are used to help prevent system failures This data can only...

Page 66: ...S drivers These tests can be helpful when troubleshooting potential software or hardware related issues Fig 68 OPOSTab Cash Drawer Test To perform a cash drawer test perform the following procedure Fr...

Page 67: ...ndow Fig 70 Cash Drawer Test Select one of the following device names from the drop down menu If the line display is built into the display head select RSLD INTEGRATED If the NCR USB line display is c...

Page 68: ...indow Fig 71 MSR Test Select one of the following OPOS device name If the MSR is located on the side of the primary display select RSMsr If the MSR is located on a compatible secondary display select...

Page 69: ...5 Bezel LED To test the Bezel LED follow these steps Select a color from the color selection drop down menu Select a duration Select the Test LED button The color of the bezel LED should change to th...

Page 70: ...lumbus800 User Guide V01 00 Troubleshooting Orderman GmbH Part of NCR Corporation 70 12 1 6 Test Use the Test tab to test the remaining hardware devices that cannot be tested from the OPOS test page F...

Page 71: ...w these steps Select the Waiter Lock button Select COM10 Select Open After the device is opened insert a test waiter lock fob on to the Waiter lock device The Serial Number should be reported on the t...

Page 72: ...NCR Orderman Columbus800 User Guide V01 00 Troubleshooting Orderman GmbH Part of NCR Corporation 72 CONTACT...

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NCR Columbus 800, User Manual, Page: 65 / 72

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