NCR 5965 User Manual Download

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2-2

Chapter 2: Site Preparation

Electrical Environment

Power is supplied to the display either from an external power supply or through a Powered
USB interface. In either case, the nominal input voltage shall be +12 volts and conform to the
following:

Parameter Minimum Typical Maximum

Input

Voltage

+10.8 V

+12.0 V

+13.2 V

Power Consumption

Parameter Typical

Input

Power

+17.0 W

Weight

4.0 kg (8.8 lbs.)

Dimensions

Touch LCD Display

25816a

368 mm

(14.5 in.)

330 mm

(13.0 in.)

57 mm

(2.25 in.)

67 mm

(2.6 in.)

394 mm

(15.5 in.)

Summary of Contents for 5965

Page 1: ...5965 15 inch Touch LCD Release 1 0 User Guide B005 0000 1865 Issue A...

Page 2: ...ll features functions and operations described herein may not be marketed by NCR in all parts of the world In some instances photographs are of equipment prototypes Therefore before using this documen...

Page 3: ...be disclosed or reproduced without consent Audience This book is written for hardware installer service personnel system integrators programmers and field engineers Notice This document is NCR propri...

Page 4: ...Safety Requirements The NCR RealPOS 5965 conforms to all applicable legal requirements To view the compliance statements see the NCR RealPOS Peripherals Safety and Regulatory Statements B005 0000 170...

Page 5: ...ns 2 2 Touch LCD Display 2 2 Touch LCD Display on the Standard Table Top Mount 2 3 Chapter 3 Hardware Installation Installing the 5965 3 1 Connector Panel Access 3 1 Mounting Options 3 2 5965 Cables C...

Page 6: ...e Driver 3 1 Calibrating the Touch Screen 3 3 Calibration Procedures 3 6 Verifying the Calibration 3 10 Optional Settings 3 12 Chapter 4 Problem Isolation Procedures General 4 1 Hardware Component Des...

Page 7: ...Board 5 11 Removing the LCD 5 12 Removing the Touch Screen 5 14 Chapter 6 Circuit Boards Controller PCB 6 1 Connectors 6 2 Power USB CN17 6 2 Power CN6 6 2 VGA Video CN1 6 3 USB CN20 CN21 CN15 6 3 DVI...

Page 8: ...vi Turning Off the Mouse Pointer 7 3 Terminal Placement 7 5 Appendix A Interconnection Diagram...

Page 9: ...vii Revision Record Issue Date Remarks A July 2010 First issue...

Page 10: ......

Page 11: ...le in two color schemes Beige G11 Charcoal Gray CG1 Model Numbers Major Model Description 5965 1014 15 High Brightness Display Capacitive Touch Screen No MSR No Mount G11 5965 1015 15 High Brightness...

Page 12: ...8 resolution Pixel Configuration RGB vertical stripe Supported Colors 16 2 Million 6 bits FRC Display text modes supported SVGA 800 600 pixel XGA 1024 768 pixel VGA 640 480 pixel SXGA 1280 x 1024 imag...

Page 13: ...o if an MSR is removed for service the plug can be reinstalled MSR Kits can be installed in the field or then can be ordered through a staging request Table Top Mount The 5965 15 Touch LCD display can...

Page 14: ...1 4 Chapter 1 Overview...

Page 15: ...in this section Operating Range Condition Range Temperature 0 to 50 C Relative Humidity 10 to 90 Non condensing Atmospheric Pressure 3000 meters max Storage Range Condition Range Temperature 10 to 50...

Page 16: ...nterface In either case the nominal input voltage shall be 12 volts and conform to the following Parameter Minimum Typical Maximum Input Voltage 10 8 V 12 0 V 13 2 V Power Consumption Parameter Typica...

Page 17: ...Chapter 2 Site Preparation 2 3 Touch LCD Display on the Standard Table Top Mount 25820 350 mm 13 75 in 273 mm 10 75 in 394 mm 15 5 in...

Page 18: ...2 4 Chapter 2 Site Preparation...

Page 19: ...LPS Limited Power Source requirements per UL1950 IEC 950 and EN 60 950 The power source must be certified by the appropriate safety agency for the country of installation Caution Use a grounding stra...

Page 20: ...rminal There are two cables required DVI or VGA cable for video Powered Universal Serial Bus USB for data and power Note Optional Power Brick is available when USB power is not available on the host t...

Page 21: ...s on both the 5965 Touch LCD and host terminal 27266 LAN 12V USB C Cash Drw Mouse Keybd VGA DVI USB Mic Line Out Speaker Parallel RS232 C RS232 D RS232 A RS232 B 12V USB D 12V USB E 12V USB F 24V USB...

Page 22: ...ectors on both the 5965 Touch LCD and host terminal 27264 LAN 12V USB C Cash Drw Mouse Keybd VGA DVI USB Mic Line Out Speaker Parallel RS232 C RS232 D RS232 A RS232 B 12V USB D 12V USB E 12V USB F 24V...

Page 23: ...d USB Cable Connections Data and Power Connect the Powered USB Cable to the 5965 Touch LCD and to one of the 12V Powered USB connectors on the host terminal 497 0476857 1 m 1432 C432 0010 497 0445077...

Page 24: ...ck and USB Connections Power and Data Connect the USB Cable to the 5965 Touch LCD USB connector and to a USB connector on the host terminal 27267 USB 497 0442517 4 0 m 1432 C105 0040 USB Power Brick 4...

Page 25: ...apter 3 Hardware Installation 3 7 Cable Routing Standard Integration Tray Display Mount 5964 K022 K023 21202a Display Base Display Arm Display Cover Standard Remote Table Top Mount 5964 K030 K031 2584...

Page 26: ...play OSD The OSD is accessed through five pushbuttons on the rear of the display These buttons provide a way to adjust display parameters of the unit The button configuration on the rear cover is illu...

Page 27: ...s the OSD up on the screen The menu displayed is the last menu that was on the screen when either the OSD was exited or the last menu on the screen when the OSD timed out Auto Select Button The Auto f...

Page 28: ...When the desired function is highlighted press the Menu button to advance to that function s menu screen If you want to adjust another parameter press the Menu button to get back to the sub menu to e...

Page 29: ...100 Hz Digital Exit Setup Picture Colour OSD System Exit Input signal D Firmware Rev Input Signal This control is used to select the input signal type Select Input signal from the Setup sub menu 1024x...

Page 30: ...ion Select the correct input type from the menu 1024x768 100 Hz Digital Exit Setup Picture Colour OSD System Firmware Rev Analog Input signal VGA Digital Exit DVI To exit this screen and return to the...

Page 31: ...tness Contrast Horizontal position Vertical position Phase adjust 1024x768 100 Hz Digital Exit Setup Colour OSD System Picture Clock adjust Image enhancement Exit The minimum value is 0 and the maximu...

Page 32: ...Brightness Contrast Horizontal position Vertical position Phase adjust 1024x768 100 Hz Digital Exit Setup Colour OSD System Picture Clock adjust Image enhancement Exit The minimum value is 0 and the m...

Page 33: ...el Blue level Green level Exit L L L 1024x768 100 Hz Digital Exit Setup Picture Colour OSD System Red gain Blue gain Green gain G G Firmware Rev G There are preset values to choose from or the individ...

Page 34: ...it Color temperature Red level Blue level Green level Exit L L L 1024x768 100 Hz Digital Exit Setup Picture Colour OSD System Red level Blue level Green level L L Firmware Rev L The minimum value is 0...

Page 35: ...olour System OSD Firmware Rev OSD Timeout This control is used to set the amount of time the OSD screen stays displayed before timing out Select Timeout from the sub menu The button increases the amou...

Page 36: ...Setup Picture Colour OSD System Horizontal Position 50 To exit this screen and return to the OSD menu press the Menu button Vertical Positioning This control is used to adjust the position of the pict...

Page 37: ...lour OSD System Rotation Mirror Normal Horizontal mirror Rotation left Rotation right Upside down Exit To exit this screen and return to the OSD menu press the Menu button Language This control is use...

Page 38: ...u Exit Signal Info Lamps life time Panel Name Service Mode 1024x768 100 Hz Digital Exit Setup Picture Colour OSD System Firmware Rev The System menu provides information about the display This is info...

Page 39: ...NCR website http www ncr com a At this site select Support b Under Related Items Services select Drivers and Patches Retail Support Files NCR RealPOS and SelfServ Peripherals Displays 5965 c Download...

Page 40: ...h Screen Calibration 5 Use the USB Controller Interface Next 6 Setup is ready to install Next Finish At the completion of the install program the driver is loaded and functioning You do not have to re...

Page 41: ...lly expect to use the touch screen Touch the calibration target firmly and precisely with your fingertip During calibration be careful to keep your fingernails and other fingers away from the touch sc...

Page 42: ...3 4 Chapter 3 Touch Screen Calibration Do NOT get your body too close to the display 27734 Do NOT touch the bezel with your other fingers 27735...

Page 43: ...Chapter 3 Touch Screen Calibration 3 5 Do NOT spread your other fingers near the touch screen surface 27736 Do NOT have get your hand and other fingers too close to the bezel 27737...

Page 44: ...urce if possible It is best to remove the AC power from the wall outlet to avoid having to move the head But if that cannot be done tilt the head up and remove the AC cord from the front of the unit A...

Page 45: ...ab Right arrow to select the Calibration tab Tab until you get a dashed line around the Select section and select 9 Point w Linearization using the down arrow key Note Earlier versions of the Control...

Page 46: ...e message 4 Repeat the process for each target location as they appear 5 After all targets have been touched a test screen displays Touch the screen in various locations to verify the calibration resu...

Page 47: ...to not touch the screen Caution Touching the screen during this time can cause the application to hang This screen automatically closes after the touch controller has completed communicating When comp...

Page 48: ...3 10 Chapter 3 Touch Screen Calibration Verifying the Calibration 1 Select the Tools tab 2 Select the Drawing Test button...

Page 49: ...where an incorrect calibration is most noticeable If a line or point appears to be outside the pattern try pressing the area to see how far the cursor is from the touch point If the registered touch i...

Page 50: ...een Calibration Optional Settings After the touch screen is calibrated adjust the other features to meet your personal preferences Double Click Option Right Mouse Click Touch Modes Touch Sounds Tack B...

Page 51: ...eshooting tips for the 5965 If you experience a problem with the 5965 please explore the possible solution options below before replacing any component in the system These suggestions should be explor...

Page 52: ...her the VGA or DVI input If the LED remains amber when a video signal is present check the video lead and the signal source If the LED does light at all check the power to the board CN6 CN17 EDID Note...

Page 53: ...sure that this these cable s are properly connected to the terminal and that the display is turned on Check that the VGA or DVI video cable is properly connected to both the 5965 and the terminal Chec...

Page 54: ...tness and Contrast controls are properly set You may wish to perform Factory Reset from the OSD menu to establish the default settings for these controls 4 One of the LCD s backlight tubes may have fa...

Page 55: ...or If this does not correct the failure use the old touch sensor and replace the main Controller Board and then perform Calibration procedure 7 If the failing device is the MSR make certain that the M...

Page 56: ...k that the OSD control board is mounted correctly in the front bezel and that the button tree is mounted correctly in the rear bezel 2 Check that the grounding lug near the OSD wiring harness does not...

Page 57: ...Chapter 4 Problem Isolation Procedures 4 7 Troubleshooting Flow Chart...

Page 58: ...4 8 Chapter 4 Problem Isolation Procedures...

Page 59: ...ion explains how to disassemble the 5965 Touch LCD Display for servicing Caution Power down the terminal before disassembling the unit Removing the LCD Monitor from the Mount 1 Remove the screws 4 tha...

Page 60: ...apter 5 Disassembly Procedures Removing the MSR 1 Remove the rear Sliding Cover by sliding it toward the top of the display as shown 25825 Rear Sliding Cover 2 Remove the MSR Cover 2 screws 25830 MSR...

Page 61: ...Chapter 5 Disassembly Procedures 5 3 3 Remove screws that secure the MSR 2 screws 25826 4 Disconnect the MSR Cable and the Ground Cable screw from the unit 25829 Ground Cable MSR Cable...

Page 62: ...5 4 Chapter 5 Disassembly Procedures No MSR If your unit is not configured with an MSR it has a No MSR Cover to remove 2 captive screws 25833 No MSR Cover...

Page 63: ...ssembling the Display Head Removing the Back Cover Note This procedure assumes that the MSR and Mount have been removed 1 Lay the monitor face down on a flat surface 2 Remove the screws 10 that secure...

Page 64: ...5 6 Chapter 5 Disassembly Procedures Removing the OSD Board 1 Disconnect the OSD Cable from the Controller Board 2 Remove the screws 2 that secure the OSD Board 25837a OSD Cable OSD Board Screws...

Page 65: ...Controller Board 1 Remove the screws 6 from around the edge of the screen one is located under a Connector Cover and the 3 16 Hex screws 4 beside the video connectors 25446 Hex Screws Screws Speaker H...

Page 66: ...assembly Procedures 3 Slide the Controller Screen as shown to disengage the tabs from the chassis 25449 Controller Screen Note When replacing the Controller Screen make sure all cables are not pinched...

Page 67: ...Chapter 5 Disassembly Procedures 5 9 4 Carefully disconnect the Inverter Cable Touch Screen Cable and Inverter Cable from the Controller Board 25834 Inverter Cable Touch Screen Cable LVDS Cable...

Page 68: ...10 Chapter 5 Disassembly Procedures 5 Remove the screws 6 that secure the Controller Board 25835 Controller Board Screws Note The Calibration procedure must be performed after reassembling the termina...

Page 69: ...assembly Procedures 5 11 Removing the Inverter Board 1 Disconnect the Backlight Cables from the Inverter Board 1 Remove the hex nuts 2 that secure the Inverter Board 25836a Inverter Board Hex Nuts Bac...

Page 70: ...5 12 Chapter 5 Disassembly Procedures Removing the LCD 1 Remove the screws 7 that secure the LCD Bracket Assembly Remove the assembly 25839 LCD Bracket Screws...

Page 71: ...e the LCD to the bracket 27262 LCD Assembly w Gasket 497 0462873 3 Gently separate the LCD from the bracket and Touch Sensor Caution Use care when handling the LCD Module and the Touch Sensor These pa...

Page 72: ...reen 1 Note how the Touch Screen is oriented before removing it Carefully remove the screen from the Bezel The screen is not secured and only rests on a gasket 25841 Touch Screen Note The Calibration...

Page 73: ...hapter 6 Circuit Boards Controller PCB 25847 Power USB Input CN17 USB CN15 Not Used CN6 DVI CN2 VGA CN1 USB CN20 CN21 OSD CN9 Touch Screen CN24 LVDS CN4 Inverter CN7 MSR CN19 Not Used CN18 Not Used CN...

Page 74: ...6 2 Chapter 6 Circuit Boards Connectors Power USB CN17 4 8 5 1 Pin Function 1 Vbus 2 D 3 D 4 Ground 5 Ground 6 12VDC 7 12VDC 8 Ground Power CN6 1 2 Pin Function 1 12 24V DC 2 Ground...

Page 75: ...in Function 1 Red 9 5V DDC 2 Green 10 Sync GND 3 Blue 11 Monitor ID bit 0 4 Monitor ID bit 2 12 SDA for DDC 5 VGA detect 13 H Sync 6 Ground R 14 V Sync 7 Ground G 15 SCL for DDC 8 Ground B USB CN20 CN...

Page 76: ...5 Data4 17 Data0 6 DDC_CLK 18 Data0 7 DDC_Data 19 Data0 5_SHLD 8 A_VSYNC 20 Data5 9 Data1 21 Data5 10 Data1 22 CLK_SHLD 11 Data1 3_SHLD 23 CLK 12 Data3 24 CLK LVDS CN4 Pin Function Pin Function 1 3 3...

Page 77: ...5 Inverter PCB 25848A Backlights C A U T IO N HI GH VO LT AG E To Controller PCB Connectors Cable to Controller PCB CN7 Pin Function 1 12V 24V 2 5V 3 Bright 4 Light On 5 GND PL1 PL2 Backlights Pin Fun...

Page 78: ...6 6 Chapter 6 Circuit Boards...

Page 79: ...e following procedures 1 Disconnect the unit from the power outlet before cleaning 2 Use a soft cloth dampened lightly with a mild non abrasive soap water solution or 70 Isopropyl Alcohol 3 Gently wip...

Page 80: ...issolvent Thinner Benzene Compressed Air Solvents Bleach Cleaning the Glass 1 Do not wipe the screen with a cloth or sponge that could scratch the surface 2 Spray an ammonia based glass cleaner on a s...

Page 81: ...lectrostatic Discharge ESD which can cause failures when swiping cards that have metallic hologram stripes Swipe the card through the MSR in a smooth motion Only swipe it down ONCE and up ONCE Allow t...

Page 82: ...ng an MSR Cleaning Card before treating it with a MSR Treatment Card For low use retail establishments the cleaning and treatment procedures should be followed at least once per month In areas of extr...

Page 83: ...Chapter 6 Maintenance 6 5...

Page 84: ......

Page 85: ...is made when the item on the screen is touched and activated when double touched Multiple items can be selected by touching and dragging your finger to another location forming a rectangular box to e...

Page 86: ...g the Touch Mode The default touch mode setting is Normal You can switch modes in the Windows Control Panel 1 Select Start Programs Microchip TSHARC Control Panel 2 Select the Touch Settings Tab 3 Sel...

Page 87: ...port tab 2 Select Drivers and Patches Retail Support Files NCR RealPOS and SelfServ Terminal and Operating Systems NCR RealPOS 70XRT 7403 Windows Windows XP Pro Windows EP Embedded and WEPOS 3 Downloa...

Page 88: ...Touch Screen Operation 8 Navigate to the empty cur file 9 Select Open Apply The pointer should now be changed to none in the Mouse Properties Note To change back to the original settings select Use De...

Page 89: ...alled within 254 mm 10 in of each other it may be necessary to change the touch operating frequency on one or more of the units to prevent interference when they are operated simultaneously 30359 Less...

Page 90: ...7 6 Chapter 7 Touch Screen Operation...

Page 91: ...A Appendix A Interconnection Diagram 25845 LCD Panel Lamps LVDS Input USB A Downstream USB mini B Upstream USB Power Power DVI Video VGA Video Inverter LCD Panel Main Controller Touch Screen...

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