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NComputing X350, User Manual

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NComputing X350 User Manual Download Page 44

X350/X550 User Manual 

 

Page 44 

 

Troubleshooting 

 

Error message: “Station x. stopped!” 

This message appears on the access device when the station is not yet logged in or has 
logged off. 

I can’t connect to the host PC

 

Make sure the access device’s cable is connected to the host PC, the host PC is running 
and the X350/X550 card has been registered.  

Checking that the X350/X550 PCI Card and software are installed correctly

 

Open the control panel and then open the “System” item. Select the “Hardware” tab and 
open  the  “Multifunction  adapters”  item.  You  can  check  the  installation  status  of  the 
drivers here. 

 

For more troubleshooting information visit the NComputing knowledge base in 
the support section of the NComputing website at www.ncomputing.com  

 

Summary of Contents for X350

Page 1: ...0 50 and and and and X550 X550 X550 X550 Desktop Virtualizatio Desktop Virtualizatio Desktop Virtualizatio Desktop Virtualization Kit n Kit n Kit n Kits s s s with with with with vSpace vSpace vSpace vSpace User Guide User Guide User Guide User Guide ...

Page 2: ...r License Agreement EULA and Terms of Use TOU that are presented for your review during the software installation process The information contained in these documents is very important The EULA and TOU constitute agreements between you and NComputing and are accepted by you by installing and using the product It is your responsibility to print a copy of the EULA and TOU directly from the installer...

Page 3: ... 9 Connect Peripheral Devices 11 Install the NComputing vSpace Software 12 Product Registration 18 Online Registration 20 Offline Registration 21 Upgrading Your PC or Moving Your Card to Another PC 25 Uninstallation 25 Updating the vSpace Software 26 Using the vSpace Console 28 From the Start menu vSpace has the following four commands 30 Local Settings 30 X350 X550 PCI Card 31 Information Setting...

Page 4: ...humidity Avoid any severe impacts to the product Make sure that the product is not exposed to direct sunlight or any hot machinery Please keep the product away from any items which have strong magnetic properties Do not disassemble repair or rebuild the product Please properly route all cables and power cords to avoid a tripping hazard An electric shock fire damage to the product or physical injur...

Page 5: ...ipment off and on the user is encouraged to try and correct the interference by one or the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment to a power outlet on a circuit different from which the receiver is connected Consult your dealer or an experienced radio TV technician for help Changes or modifi...

Page 6: ...퓨팅주식회사 한국 4 제조년월 제품참조 X550 PCI Card 1 기기의명칭 모델명 NComputing X series X550 2 인증받은자의상호 엔컴퓨팅주식회사 3 제조자 제조국가 엔컴퓨팅주식회사 한국 4 제조년월 제품참조 XD2 Access Device 1 기기의명칭 모델명 NComputing X series XD2 2 인증받은자의상호 엔컴퓨팅주식회사 3 제조자 제조국가 아이온 중국 4 제조년월 제품참조 이기기는가정용 B 급 으로전자파적합등록을한기기로서주로가정에서사용하는 것을목적으로하며 모든지역에서사용할수있습니다 제품의성능및신뢰성향상을위하여X350 X550 PCI Card 와XD2 Access Device 의 연결시FTP 혹은STP Cable 의사용을권장합니다 ...

Page 7: ...ielded Category 6 cable sold separately Each XD2 connects to a user s keyboard monitor mouse and speakers All these components work together to efficiently harness the excess computing capacity of your PC so multiple users can share it at the same time One X350 Kit Enables Four Users to Share a PC Seven with Two Kits One X550 Kit Enables Six Users to Share a PC Eleven with Two Kits One X550 kit ad...

Page 8: ...uld have a minimum of a 2 4 GHz processor or any dual core processor and 1 GB RAM For a dual card installation two X350 or two X550 ktis with 7 to 11 users a host PC should have a minimum of a 3 0 GHz processor or an equivalent dual core processor and 2 to 3 GB RAM Access Devices For each XD2 access device you will need PS 2 keyboard PS 2 mouse Monitor supporting 800x600 1024x768 1280x1024 or 1440...

Page 9: ...ll devices viewable in the OS device manager are working properly Also check to be sure your package includes one X550 or X350 PCI card five or three XD2 devices the vSpace installation CD and ten or six monitor mounting screws Install the X series PCI Card 1 Disconnect all peripheral and power cables from the host PC 2 Remove the host PC system cover 3 Locate an available PCI slot for the X serie...

Page 10: ... of a second PCI card matched pairs only If the system has a second available PCI slot and you wish to use a second X series kit insert the second card into the available slot and secure the card to the chassis Note that only matched sets of cards are supported For example you can use two X550 cards in a PC or two X350 cards You cannot use both an X350 and an X550 card in the same system 5 Replace...

Page 11: ...10 meters WARNING You must NOT attach any Ethernet networking equipment such as a hub switch or router between the access device and the PCI card The signals being sent from the X350 X550 PCI card to the XD2 device are NOT Ethernet Connect the desired peripheral devices to each XD2 access device If you plan to use any USB devices connect these directly to the host PC these can then be assigned to ...

Page 12: ...is screen Now insert the software installation CD into the host PC s CD drive If the installer does not automatically launch go to My Computer open the CD drive icon and manually start the Install exe application At the installation screen click on the Install vSpace for X series button Before actual installation starts the software attempts to connect to the Internet to compare the software versi...

Page 13: ...e Next button Read the antivirus and firewall warning screen follow the applicable instructions and click on the Next button At the software license screen read the vSpace software end user license agreement EULA and optionally print it out When you are finished click the I agree checkbox and then click Next ...

Page 14: ... Destination Location screen you can choose to install vSpace in the default location or you can navigate to a different location and install vSpace there When you are finished click on the Next button At the Create Password for Administrator screen select whether to use or disable use of an administrator password If you choose to use an administrator password enter it and retype it Click on the N...

Page 15: ... be installed on this system At this point one of the following ready to copy files screens will be displayed If this is the first time vSpace has been installed on this system the Create sys info file check box will appear on the screen Unless it is requested by support we recommend you leave the box unchecked Review your selections and click on the Next button or The vSpace software will then be...

Page 16: ...for more information Note It is recommended that all users have their own user accounts to enable control of their own settings If you click on the Yes button the Local Users and Groups Windows utility screen shot shown below will be displayed on an otherwise blank overlay screen You can right click and select New User to add each desired individual user account When you are finished adding users ...

Page 17: ...X350 X550 User Manual Page 17 Note You must reboot the computer before you can use the vSpace software or the access devices connected to the host PC ...

Page 18: ... period the PCI card will cease to function Reminder box displayed daily on each user station attached to an unregistered PCI card Warning box that 60 minute session limit has been reached that appears on user station prior to station shut down Allowing a card s trial license to expire will not prevent you from later registering the card You can always launch the vSpace Registration application fr...

Page 19: ...Space software on this system You must also enter the person s company select a location country from the dropdown box enter street address city state province zip code and phone number reseller dealer name where the product was purchased and select the type of expected product use from the second dropdown box The email address must be entered twice and the two fields are compared to prevent typin...

Page 20: ...n presented allows you to select what serial number s to register The window provides a list of X350 X550 PCI card number s read directly from the card s For each serial number the window shows if it is registered or not yet registered Any unregistered PCI card s will have the appropriate box checked Click on the Next button to proceed In the Ready to register On Line screen you will see the user ...

Page 21: ...ed to registration ncomputing com Once a matching registration file has been emailed back you will restart the vSpace Registration program and point the application to the location where you have stored the returned X350 X550 license see multiple screen shots below When you select to register offline the screen presented allows you to select the serial number s to register The window provides a li...

Page 22: ...en for registration Confirm that the information is correct and click on the Next button to complete the process In the next screen you select where to store the file that must be emailed to registration NComputing com and click the Next button The offline registration file is then created and stored in the location specified ...

Page 23: ...on information reached NComputing If the registration system determines that the file is valid and that the X350 X550 is entitled to be activated you will receive an email within the next 2 or 3 minutes with an attached license file specific to that X350 X550 card s and the PC in which it was installed Once you receive the license file start the registration program again and select Off Line Activ...

Page 24: ...h the specified disk directory it can be on a USB disk on key device or network share looking for the specific license file that matches the X350 X550 PCI card s installed in this PC When the registration program locates the correct license file s the license removes the 30 day time limit from the PCI card s Click on the Finish button to complete the offline registration process ...

Page 25: ...o re assign your software license and card to the new host PC configuration When making such a change simply repeat the online or offline registration process You can reassign your license in this way a maximum of two additional times after your initial registration If you exceed this limit you will need to contact NComputing technical support Uninstallation To uninstall the vSpace software select...

Page 26: ... are available Note If the Enter Password window appears enter the administrator password Click the Options button to select whether to you want the update done right now or if you would like to save the update program to a file If you save the update to a disk you can apply the update later and or you can carry the update to another PC to update vSpace on that PC without connecting to the interne...

Page 27: ...want to exit and then the update program ends The core version number for your vSpace software installation can be found by going to Start All programs NComputing vSpace vSpace Update Launch the Update Wizard and it will show you the current version installed on your system i e 4 4 004 Note that the vSpace Console application has it s own version number that can be found by clicking on Help About ...

Page 28: ... The current color of the NComputing system tray icon displayed on the administrator s host station provides terminal services status information Terminal services is enabled and running normally Terminal services is enabled and running but a minor system module inconsistency has been noted Please check NComputing online Knowledge Base for any recommended software update Terminal services has been...

Page 29: ...n from the system tray icon brings up the above do you want to reboot screen Select No and the selected Disable Enable action will take place after the next normal reboot time WARNING SELECTING Yes WILL IMMEDIATELY REBOOT THE SYSTEM WITHOUT WARNING OTHER USERS THAT MAY BE ACTIVE ON THIS SYSTEM After the system reboot completes following a Disable vSpace action the following screen informs you that...

Page 30: ...unch the Remote Administrator Console vSpace Registration will launch the registration process vSpace Update will launch a utility that enables online software updates Uninstall vSpace will uninstall the vSpace software Local Settings The Local Settings tree allows you to see and change settings for this host PC ...

Page 31: ...ormation displayed in the right pane Export List Exports a list tab or comma delimited text file that can be used to keep a record of which users if any are logged in to each station at a point in time Properties Display or modify the properties defined for that particular PCI Card NOTE All stations attached to the same X350 X550 PCI card will use the same resolution and color depth that is set in...

Page 32: ...X350 X550 User Manual Page 32 ...

Page 33: ...t resolution color depth changes cannot be remotely applied Right clicking a station in the left window allows you to force that station and the associated user session to stop Note you can also stop the station by clicking the red Stop button in the tool bar when you have selected a station A confirmation window asks if you want to stop the selected station It also reminds you to exit all program...

Page 34: ...d a message to the screen of the user session currently running on that station From this window you can only send messages to stations attached to this PC If you right click directly on a station number you can access three tabs of available information The Application loaded tab shows all the applications running on that station s session ...

Page 35: ...ne is not configured it shows the last user that logged in Status the session status Logon program the filename that will run at session login typically a kiosk type application Logon program folder the folder where the logon program exists AutoLaunch enabled the station s automatic launch status Display Id the PCI card ID for the card to which this station is attached Hardware Id the virtual hard...

Page 36: ...hut down options in their logon window and their Start programs tab This would allow the host PC to be shut down without a valid user logon If this is turned off the shut down options are not visible until the user logs on Monitor off An individual X series station consumes less than one watt of power but the monitor attached to it consumes many times that 50 70 watts for an LCD monitor and well o...

Page 37: ...omplete a logon Run this program only during Logon and In folder When you select a program to run and the folder where it is located the program is started when there is a logon using the station This option along with the Enable Auto Logon are often used in setting up unattended kiosk environments Initial keyboard state These check boxes allow setting the specific keyboard states that will be act...

Page 38: ...e installed terminal services software such as product name build date version string and vendor information You cannot modify these values The User information item shows the information entered during the registration process and double clicking an item brings up a window allowing you to change the value ...

Page 39: ...system has been up This setting is read only Start stations at boot whether or not the stations start when the host PC boots You can set this either on or off Allow Shutdown Reboot from stations whether or not the stations are given the option to shutdown or reboot the host PC If disabled then only the user on the host machine can shutdown or reboot the host PC provided that the logged in user on ...

Page 40: ...ame field in the Windows logon screen will not be auto populated with the information from the last user to have logged into a session on that station Support WTSAPI32 Interface Option may be disabled in some versions of vSpace Controls whether support for the WTSAPI32 application interface is turned on or off This setting is intended to support certain management applications Administrator Passwo...

Page 41: ...the tree to select a connected USB device After selecting a device the following information will be displayed in the right hand window The device s name The device s description A check box for Allow all users access to every USB port When this is selected all stations are connected as if on one hub When it is not checked there is a list of station IDs and you may select which one s can connect t...

Page 42: ...X350 X550 User Manual Page 42 ...

Page 43: ...item or close the console without clicking on the Apply button but you will be reminded that you may wish to save the settings you made Note In order view the current status of USB devices connected to the system for example after you ve added a new USB device you must hit the F5 key or click on Refresh from the drop down menu to get an updated list of USB devices ...

Page 44: ...ost PC the host PC is running and the X350 X550 card has been registered Checking that the X350 X550 PCI Card and software are installed correctly Open the control panel and then open the System item Select the Hardware tab and open the Multifunction adapters item You can check the installation status of the drivers here For more troubleshooting information visit the NComputing knowledge base in t...

Page 45: ...de or a host end point node Host PC a computer in which the vSpace software has been installed Internet a worldwide system of computer networks in which users at any one computer can if they have permission get information from other connected computers and sometimes talk directly with users at other computers Log on Logon is the procedure by which an entity person program or system exchanges cred...

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