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Phoning Technical Support
You can phone (415) 691-7445 and ask for Technical Support. Be
prepared to provide at least the following information when you call:
•
Model name of the terminal
•
Full description of the problem
•
Whether you have tried swapping components to isolate the problem
•
How long has the terminal been working
•
Whether the problem is constant or intermittent
•
Amount of memory installed in the terminal
•
Part number and serial number
•
Release of NCDware you are running
•
Host system
Sending E-Mail or FAXES to Technical Support
Note
NCD Technical Support uses an automated system for e-mail.
To make sure that your e-mail is answered quickly, please
follow the instructions given below.
Send e-mail to the Internet address
, or send a FAX
to (415) 961-7774. For both e-mail and FAX messages, use the following
format. It is not necessary to fill out the form completely, but you must
use this format for all e-mail requests. If you send e-mail in any other
format, the automated support system returns your message along
with a blank form to be completed and resent.
You can also submit a request through the NCD Web Services. Go to
http://www.ncd.com/NCD/techsupport/index.html
, to reach the NCD X
Terminal Software Support home page.
You may want to type the entire form and keep it on hand as a
template to be filled if you need to contact Technical Support again.
