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NBS Payment Solutions

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User Manual

4.1 SUMMARY OF SERVICES

Training

Installation and exploitation Applications software OEMC/M²OS
development (3 days) EMV Level 2 package (2 days)
Development workstation SDK30

Support

Hot-line support Technical assistance

After-Sales Service

Fixed cost repair of an NBS5XXX

Downloading server centre User licence Installation and commissioning User training Hot-

line support Technical assistance

Software / Licences

User licence for local loading tool, LLT User licence for
applications software Licence for manager, M²OS Licence for
software signature tool, SST Licence for "EMV Level 2 package
"

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Summary of Contents for NBS5xxx

Page 1: ...NBS5xxx User Manual Rev 1 1 ...

Page 2: ...haracteristics 15 1 7 5 CDMA RF Module Information Wavecom Q2438 16 1 7 6 GPRS RF Module Information Wavecom Q24PL001 16 1 7 7 Bluetooth RF Module Information Alps UGXZ5 16 1 7 8 Wi Fi RF Module Information Sagem 17 1 7 9 Other common features 17 1 8 DETAILED HARDWARE CHARACTERISTICS 19 1 8 1 Processors the power of Telium technology 19 1 8 2 Data security 19 1 8 3 The isolation mechanism by elect...

Page 3: ...MS 44 2 5 3 Loading and managing memory allocation in the terminal 45 2 5 4 Improved software downloading 45 2 5 5 Starting the download 46 2 6 DEVELOPMENT WORKSTATION 47 2 7 OTHER SOFTWARE PACKAGES 48 2 8 APPLICATIONS SOFTWARE CATALOGUE FRANCE 49 2 9 Standard bank software B0 CB V5 2 local payment 49 2 9 1 Bank software EMV CB V5 2 local payment 50 2 9 2 Other software 51 3 TERMINAL MANAGEMENT SY...

Page 4: ...NBS Payment Solutions 4 60 User Manual Telium technological excellence high security performance ...

Page 5: ...s This Class B digital apparatus complies with Canadian ICES 003 NBS50x0B Bases These devices comply with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This Class B digital apparatus complies with Canadian...

Page 6: ...ful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of more of the following measures Reorient or relocate the ...

Page 7: ...card providers whether in terms of performance security or upgradeability NBS5xxx is based on SAGEM Monetel s Telium technology The NBS5xxx terminal is ultra powerful highly secure multi application very reliable upgradeable easy to operate NBS5xxx is ready for migration to EMV smart cards while still providing the secure processing of magnetic stripe cards NBS5xxx is today s terminal for future e...

Page 8: ...it and service this component C Electrical power supply network Provide an A C receptacle that meets the following recommendations Connector is installed near the equipment and is easily accessible D Telephone Emergency hanging up You have an urgent call to make but the terminal is on your telephone line Remove the portable from its base 1 1 2 CONNECTING THE BASE WIRES Select an electrical socket ...

Page 9: ...vironment where charging takes place influences the battery lifetime Do not expose the terminal to extreme temperatures Ideally the battery should be charged away from any heat sources radiator etc at an ambient temperature between 15 C and 25 C Do not expose the terminal to moisture or rain Charging the battery using the base Place the portable on its base Charging using the car charger The porta...

Page 10: ...black shoulder washer left hand side locks the paper door in place The white gear right hand side advances the paper Install the paper roll thermally coated side exposed when viewed from top into the compartment The thermally sensitive side will create black marks when it is scratched Tilt the paper door towards the front of the terminal until resistance is felt Press down on both corners of the p...

Page 11: ...each transaction It must be placed on its base when the telephone network is used to download new software to the portable STOPPING THE PORTABLE When removed from its socket after it has been used and if its battery is empty the portable automatically shuts off The screen is turned off To force the portable to turn off press the Point and Yellow keys simultaneously for one second In order to resta...

Page 12: ...ys Confirm Correct Cancel and a Function key Navigation pad 6 backlit keys Printer Easy loading Thermal 24 characters per line 15 lines second in alphanumeric print mode ticket width 58 mm roll diameter 40 mm Buzzer yes Batteries Li Ion 1700 mAh Battery life 200 standard transactions Standby lifetime 300 hours Batteries recharged on NBS50x0 base plug in external power supply Recharge time 50 of ba...

Page 13: ...mal 24 characters per line 15 lines second in alphanumeric print mode Ticket width 58 mm Roll diameter 40 mm Buzzer yes Batteries Li Ion 1700 mAh Battery life 180 standard transactions Standby lifetime 200 hours Batteries recharged on G base plug in external power supply Recharge time 50 of battery life after 2 hours Recharging with travel charger connection on terminal Terminal ports 1 slave USB ...

Page 14: ...eric print mode Ticket width 58 mm Roll diameter 40 mm Buzzer yes Batteries Li Ion 1700 mAh Battery life 200 standard transactions Standby lifetime 300 hours Batteries recharged on B base plug in external power supply Recharge time 50 of battery life after 2 hours Terminal ports 1 slave USB port 1 master USB port Base ports NBS5030B NBS5040B 2 simplified RS232C ports Ethernet port 1 simplified RS2...

Page 15: ...rmal graphic 24 characters per line 15 lines second in alphanumeric print mode Ticket width 58 mm Roll diameter 40 mm Buzzer yes Batteries Li Ion 1700 mAh Battery life 200 standard transactions Standby lifetime 300 hours Batteries recharged on B base plug in external power supply Recharge time 50 of battery life after 2 hours Terminal ports 1 slave USB port 1 master USB port Base ports NBS5010B NB...

Page 16: ...SM GPRS TX 1850 1910MHz RX 1930 1990MHz Range of operating power Network dependent Maximum power rating 33dBm RF Amplifier 3 6V 3 5V min 3 7V max Tx 1 8A peak Rx 115mA peak no separate power input for RF stage Maximum antenna gain 1 6dBi max in 824 849MHz 2 2dBi max in 1850 1910MHz Emission designator 1M25F9W Input Voltage and Current Ratings 3 6V 3 5V min 3 7V max Tx 1 8A peak Rx 115mA peak Ambie...

Page 17: ...pad information display using large backlit screen Data security Implemented security features Tamper resistant Tamper detective Tamper responsive Use of powerful algorithms for encryption and authentication From an ultra powerful processor through to software development The NBS5xxx circuit board is based on an ARM 9 processor with very large scale integration a circuit board in a chip It contain...

Page 18: ...evolved functions such as the maintenance system local diagnostics and remote diagnostics functions improving after sales service and enabling efficient equipment management Memory space optimization was also in the design brief The software is compressed and stored in non volatile memory Reduced download time The reduction of download time was a major requirement it is very reduced thanks to data...

Page 19: ... 7 ms 1024 exp 216 1 22 ms 44 1 ms 66 2 ms 2048 exp 3 8 ms 16 1 ms 24 2 ms 2048 exp 216 1 72 ms 144 ms 218 ms 1 8 2 Data security 1 8 2 1 Equipment design The terminal was designed with the goal of resisting tampering in order to keep the confidential character of sensitive data keys or confidential code and to delete this data as soon as a tamper attempt is detected Tamper resistance All the data...

Page 20: ...oftware is loaded the crypto processor checks the loaded software s certificate and signature This operation constitutes the authentication If the loaded software is authentic it is accepted If this condition is satisfied the downloading of software into an NBS5XXX using an LLT or a TMS operates the same way as for other products in SAGEM Monetel s EFT range NOTE LLT and TMS are described in the s...

Page 21: ...e processor itself Therefore the OS is inviolable even in the case of an application software bug This system inviolability ensures that the isolation mechanism supervised by the OS always remains operational The OS ensures the inter inviolability of software applications The OS can decide the access rights of the USER world at any time The MMU used by the processor enables the software s addressa...

Page 22: ...ed Forecast battery duration 7 years with the following assumptions 1 year storage maximum as from the manufacturing date at 25 C and 45 days year not powered at 25 C 1 8 6 Multimedia Card MMC or Secure Digital card SD Card The terminal has one connector capable of receiving an MMC or SD Card These cards are memory extensions that enable file size in the terminal to be increased ...

Page 23: ... SESAM Vitale French health care authority Smart cards and memory cards asynchronous and synchronous Cards accepted asynchronous cards to standard ISO 7816 and to EMV specifications synchronous cards see next page Detection and protection against accidental removal Specially designed ergonomic card introduction zone Conformity with ISO standards ISO 7816 1 2 3 Protocol used protocol T 0 T 1 Conven...

Page 24: ...E 4404 SLE 4418 S9 SLE 4428 S9 SLE 4432 S10 SLE 4436 SLE 4442 S10 SLE 5536 etc the material and logical base of NBS5XXX is open and enables the development of other synchronous drivers SAM readers Security Access Module 4 SAM readers can accept cards in microsim ID000 minicard format The SAM readers are easy to access through two access flaps NOTE Synchronous cards and SAM contacts C4 and C8 are n...

Page 25: ...ec Fast swipes at 100 cm sec Reader type Manual Tracks read Track 2 and 1 Card formats accepted ISO 7810 7811 1 2 3 4 7813 Card swipe speed 10 cm s to 100 cm s Reading error rate 0 5 Reading direction From back to front and front to back Card slot Vertical guided by marking on cover Head lifespan 100 000 swipes Options Tracks 1 2 3 ...

Page 26: ...ally handicapped Green key with two Braille bumps for visually handicapped Backlit Self adhesive code cover KEYPAD NAVIGATION PAD Number of keys 16 up down navigation pad 4 function keys F1 F4 Type Elastomer membrane Area about 43 cm2 Bounce 10 ms Number of operations 1 million Pressing force 80 200 g Key size approx 9 x 5 mm width x height Key pitch approx 13 x 12 mm horizontal x vertical Backlit...

Page 27: ...splay area Number of pixels Character size example 21 char line 6 x 8 pts 16 char line 8 x 10 pts 12 char line 10 x 12 pts Technology Assembly Protection LCD 55 x 30 mm 128 x 64 2 46 x 3 6 mm 3 28 x 4 5 mm 4 10 x 5 4 mm FSTN Clipped onto CU card By PMMA window The number of characters per line mentioned is for illustration and it depends on the character font used ...

Page 28: ...ter font Software defined Number of characters line 24 in standard mode Printing attributes Modes condensed 48 characters line bold double height double width etc Printing colour Black Paper loading Easy paper loading system Paper presence detection Optical sensor Graphic mode Definition of graphic characters or LOGOS 384 pixels line Paper rolls Same as EFT terminals range Paper colour white Paper...

Page 29: ... V42 V42b MNP4 MNP5 V22 b V22 variant B Full duplex asynchronous synchronous Framing Software set Emission levels Software set Reception levels Operation from 0 to 43 dBm carrier loss from 43 to 48 dBm Line quality Line error rate tolerated from 10 3 to 10 6 Protection Line differential security 250 V non destructive Galvanic isolation between line interface and modem 2500 volts 1 min CONNECTIVITY...

Page 30: ...teristics of the power supply unit are Input voltage Output voltage Protection Standards 100 240 V 50 60 Hz 5 V 1 A Against surges thermal fuse placed on primary Against conducted interference integral filter Case class II double Isolation to IP 40 Transformer class E Flammability according to standard UL 94 V1 Mechanical interface Power supply jack with safety catch Straight flexible cable about ...

Page 31: ...B base is the same as the NBS5010B Connection using standard RJ11 connectors Phone line input Phone line tapping Serial port fast serial port for many possible connections till cheque editor PC external modem etc Power supply jack input COM Electronic interface Number of wires Simplified RS232 CTS RX TX GND Mechanical interface Modular jack 6 points 1 Ground 3 Rx 4 Tx 5 CTS Logical Interface 300 1...

Page 32: ...1 COM2 Ethernet Electronic interface Number of wires Simplified RS232 CTS RX TX GND Simplified RS232 RX TX GND IEEE 802 3 Mechanical interface Modular jack 6 points RJ11 1 Ground 3 Rx 4 Tx 5 CTS Modular jack 4 points RJ9 2 Ground 3 Rx 4 Tx Modular jack 8 points RJ45 Logical interface 300 115 kbps Software set framing 300 115 kbps Software set framing 10 Mbps and 100 Mbps compatible ...

Page 33: ...till cheque editor PC external modem etc Power supply jack input COM Electronic interface Number of wires Simplified RS232 CTS RX TX GND Mechanical interface Modular jack 6 points 1 Ground 3 Rx 4 Tx 5 CTS Logical Interface 300 115 kbps Software set framing Connection examples Local loading tool Recording till Cheque reader editor Computer External modem RS 485 converter unit ...

Page 34: ...2 D 3 D 3 D 5 GND 5 GND Power supply Travel battery charger Mechanical Interface Type B mini USB socket Type A mini USB socket Logical Interface 12 Mbps max USB 1 1 Low speed 1 5 Mbps High speed 12 Mbps USB 1 1 Connection examples Local loading tool USB key POS integration Fingerprint sensor Power supply unit with travel charger 1 8 14 7 Buzzer Audible device that can be used by the application so...

Page 35: ...Payment Solutions 35 60 User Manual 1 9 PERIPHERALS ELC10 equipment range Cheque editor reader see instructions reference 87 714 586 on ELC10 Other peripherals including peripherals fitted with USB sockets ...

Page 36: ...t supports several software applications coexisting without mutual interference The OS is multitask real time and pre emptive The inputs outputs are managed under interruptions This means the peripherals can be processed simultaneously and thus improves the terminal s performance It can be downloaded to FLASH memory ...

Page 37: ...NBS Payment Solutions 37 60 User Manual 2 1 SOFTWARE ARCHITECTURE ...

Page 38: ...he multi applications manager is the entity that calls on the various software applications loaded in the terminal in response to the various events that occur in the terminal The software applications are modeled around the demands made by the multi applications manager Each request or input point represents a processing operation to be performed Each software application manages the execution of...

Page 39: ...ext The terminal performs the following checks a When loading software the terminal checks Its authenticity which is verified by checking its signature using the RSA algorithm with a 1024 bit key b Before running software the terminal checks Its presence which is verified by looking for the software s identity Its integrity which is verified by checksums and CRCs ...

Page 40: ...es control of the terminal following each powering up to perform the initialization and the self test Then it automatically runs the OS which in turn starts the applications manager Thus the Bootstrap provides the following functionalities Memory and checksum self test Local loading of the OS if absent OS authenticity check and start up ...

Page 41: ...ironment based on interruptions events and letter boxes This management enables simultaneous processing which improves the terminal s performance Input output management This is carried out under interruptions generally in buffered mode Thus the applications software developer enters a conventional C context System alarms management Certain incidents e g swipe card reading error detected by the OS...

Page 42: ...requirements To function the terminal has to be equipped with its OS the applications software manager and at least one application If one of the three components is missing the terminal warns the operator who has to load it If no application software is initialized the applications manager displays a message asking for an application to be initialized If at least one application is initialized th...

Page 43: ...supplied at the moment of initialization of the applications manager 2 4 2 3 Diagnostics The diagnostics function is used for Local diagnostics The operator can request the printout of incidents or alarms saved in the terminal This saving consists of two groups of items Incident counters used for repetitive type incidents when only the number of occurrences is of use e g the number of incorrect sw...

Page 44: ... for local software loading The LLT is comprised of PC running Windows 2000 NT4 SAGEM Monetel loading software PC terminal connection cable Local Loading is carried out Using the PC with the LLT installed on the serial COM or USB slave port Automatic switching to the local loader of the OS Two possible connections By COM port Speed 115 200 bps By USB slave port Speed about 8 Mbps Selection of the ...

Page 45: ...ng performance is about 1 4 kbps on the original files Once the connection has been made with the V32b modem downloading a 120 Kb software application takes about 1 min Automatic dial up and access to the download server in the switched telephone network STN or by X25 TRANSPAC in France through public PAD or private PAD access Data compression according to algorithm based on the Lempel Ziv method ...

Page 46: ...he applications manager by choosing the upgrade function from the dialogue menus and keys Dial up and connection to the server are automatic For an upgrade the user has nothing to enter For a new software request the user is guided on screen to make the choice The business s ID is not requested The ID saved in the terminal is automatically transmitted to the server The application software at the ...

Page 47: ...a an ARM JTAG Multi Ice debugger optional Supply The development workstation SDK 30 comprises User licence of M OS software which includes o Operating system OS o Applications software manager o Libraries o Related documentation in PDF files User licence of SST Software Signature Tool User licence of LLT Local Loading Tool Card and RSA card reader for signing applications software Note For using t...

Page 48: ...Payment Solutions 48 60 User Manual 2 7 OTHER SOFTWARE PACKAGES Optional TCP IP package o TCP IP stack using PPP with EFT10S 20S APIS compatible o FTP support o TCP IP stack for Ethernet EMV Level 2 module ...

Page 49: ...ansaction according to remote settings Credit transaction according to remote settings Processing of o smart cards mask B0 o magnetic stripe cards ISO 2 foreign card according to remote settings Card processing priority is given to the EMV software Delayed recovery if the acquiring bank has opened this service Card payment retailer compatibility edition of card payment subtotal ticket debit credit...

Page 50: ...t cards o magnetic stripe cards ISO 2 foreign card according to remote settings Card processing priority is given to this software EMV CB over the software B0 CB Card payment retailer compatibility edition of card payment accumulation ticket debit credit cancellation and by currency or money Edition of card payments log Storage Retailer parameters File 200 transactions Black list 1000 items Protoc...

Page 51: ...é Accord Finances SOVAC Paiement SOVAC Fidélité Etc Cheque processing programs piloting various available cheque editor readers ELC10 ELC 200 300 ELC 427 ELC 437 ELC 477 Any equipment using the Concert ELC protocol Options of the basic cheque processing software FNCI French national file of unpaid cheques look up using the CHPN protocol Access to the cheque guarantee service offered by Chèques Ser...

Page 52: ...NBS Payment Solutions 52 60 User Manual 3 TERMINAL MANAGEMENT SYSTEM ...

Page 53: ...on with the terminals by STN lines or X25 access TMS applications software Services offered by the TMS Definition of the equipment information terminal declarations retailers groups insertion of software and parameters messages to terminals Communication with the terminals for downloading exchanges of software parameters collection of field configuration counters and alarms Equipment in the EFT10 ...

Page 54: ...ices to restore correct operation The case where a smart card incident has been saved This may be a retailer using the terminal incorrectly REMOTE DIAGNOSTICS AND MAINTENANCE PREVENTIVE In normal operation periodic collection of the information contained in a terminal can enable the detection of deterioration in the terminal s performance which may indicate an approaching failure or also incorrect...

Page 55: ...NBS Payment Solutions 55 60 User Manual 4 SERVICES ...

Page 56: ...Support Hot line support Technical assistance After Sales Service Fixed cost repair of an NBS5XXX Downloading server centre User licence Installation and commissioning User training Hot line support Technical assistance Software Licences User licence for local loading tool LLT User licence for applications software Licence for manager M OS Licence for software signature tool SST Licence for EMV Le...

Page 57: ...NBS Payment Solutions 57 60 User Manual 5 ANNEXES ...

Page 58: ...01 EN 61000 4 3 electrical fast transients bursts EN 55024 ed 1998 A1 2001 EN 61000 4 4 voltage dips short interruptions and voltage variations EN 55024 ed 1998 A1 2001 EN 61000 4 11 surges EN 55024 ed 1998 A1 2001 EN 61000 4 5 radio disturbances EN 55024 ed 1998 A1 2001 EN 61000 4 6 Disturbance produced by the equipment Standards Details Conducted disturbance EN 55022 ed 1998 A1 2000 Class B Radi...

Page 59: ...nloading server Software catalogue Software use guide Descriptive list of the available software Using the standard functions of the software described Loading instructions Reference instructions of the applications software manager Software reference instructions Method of loading and downloading software into the terminal Detailed description of the applications software manager functions Detail...

Page 60: ...ves the right to make any alterations without prior notice All rights of reproduction adaptation execution and translation reserved in all countries The NBS Payment Solutions trademarks and logos are the property of NBS Payment Solutions the division of NBS Technologies Inc NBS Payment Solutions the Division of NBS Technologies Inc 703 Evans Avenue Suite 400 Toronto Ontario M9C 5E9 Canada Telephon...

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