It is recommended to clean the printer at least once a month or whenever
you replace the ribbon.
2) Clean the Printer's TPH Using Alcohol Swab
1. Turn off the printer connected to a PC and unplug the power adapter.
2. Clean the main body of the TPH using the cotton swab before cleaning
its head.
3. Make sure to clean the ceramic edge of the printhead, as shown in the
picture.
4. Make sure that the TPH is fully dried before turning the printer on;
otherwise, the TPH may get damaged.
Do not touch the TPH head with your
hands as this can damage it.
Caution
74
Some of the problems you may encounter while using the printer
can be fixed by referring to the following troubleshooting guide. If
the problem persists, then please contact your local dealer.
Code
10
Code Name
Description
Solution
Top Cover
(TPH Module)
Check that the cover is closed properly.
The cover opens
while printing.
11
TPH Up/Down
Failure
Check the TPH up/down module.
The TPH up/down
movement fails or is
interrupted.
13
The TPH thermistor
Temperature is
abnormal.
Check the temperature of the
TPH thermistor (operating temp.:
0c°~70c°).
Abnormal TPH
Thermistor
Temperature
Replace the TPH.
-Errors
① TPH
Replace the TPH open checking sensor.
-Clean the Blue Cleaning Roller
Blue Cleaning Roller
This cleaning tool is designed to remove any unwanted materials from the
surface of cards, and it can be used semi-permanently since it can be washed. It
is recommended to clean it at least once every two weeks or every 200 cards.
1. Remove the cleaning roller from the printer.
2. Wash it under running water.
3. Make sure that it is fully dried before installing it into the printer.
Troubleshooting
75
JAVELIN DNA User Guide Manual
Summary of Contents for Javelin DNA
Page 1: ......
