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Troubleshooting
If you have any problem, check the countermeasures for each symptom listed below.
The following symptoms may have been caused by incorrect adjustment rather than actual
malfunction of the unit. If the trouble persists, contact the service center.
Symptoms
Possible solutions
No power
Please check the power cord is plugged in.
Unplug the power cord and plug it after 60 seconds and
restart the TV.
No picture
Please check antenna connection.
Station may experience problems, please tune to another
station.
Please adjust the settings of contrast and brightness
Good picture
But no sound
Please increase the volume.
Please check the TV is under mute mode, press MUTE
button on the remote control.
Please check sound settings.
Good sound but abnormal
color or no picture
Please check the antenna connection.
No remote control
Batteries of remote control may have been exhausted, if
necessary, please change the batteries.
Clean the remote control lens. The distance between LED
TV and remote control should be within 6m.
Full screen flickering under
VGA
V-HEIGHT value may be set too big, restart computer and
enter safe mode, then set monitor parameters to correct
value according to adjustment description.
Horizontal stripes under VGA
Sample phase may be defected, adjust phase according
to picture position.
Colored dots may be present
on the screen
This product is the high resolution LED display device
and a few cell defects can occur in the manufacturer of
the LED. Several colored dots visible on the screen would
be acceptable.
In line with other LED manufacturers and would not mean
that the LED is faulty. We hope you will understand that it
could not be changed or refunded.
