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• Do not use paper towels to clean the screen.
• Never attempt to disassemble, repair or make any modifications to your Navman.
Disassembly, modification or any attempt at repair could cause damage to your Navman
and even bodily injury or property damage and will void any warranty.
• Do not store or carry flammable liquids, gases or explosive materials in the same
compartment as your Navman, its parts or accessories.
• Do not expose your device to direct sunlight in an unattended vehicle for prolonged
periods. Overheating may damage the unit.
• To discourage theft, do not leave your device, mounting bracket or any cables in plain
view in an unattended vehicle.
Troubleshooting
If you encounter a problem you cannot solve, contact an authorized service centre for
assistance.
Problem
Solution
The unit is not turning
on.
Try to power the unit through a USB
cable connected to a computer. If the
unit powers up then the issue is with the
vehicle power adapter. If the unit still
fails to power up, then the fault is with
the unit.
Contact technical support
and an RMA will be created
to fix the unit or replace the
vehicle power adapter.
I cannot get a GPS signal. Make sure you are stationary and have a
clear line of site to the sky. If this fails to
resolve the issue, please reset the GPS
chip through the Settings menu of your
unit.
If the fault is still not resolved,
please visit our self help site
(see the information from
"Navman customer support"
section), or contact our
technical support team.
My unit is always showing
that the speed limit is 110
kph even when it is not.
The units are set at a manual speed
limit defaulted at 110 kph. This can be
changed through the "Safety" section of
your Settings menu.
If the fault is still not resolved,
please visit our self help site
(see the information from
"Navman customer support"
section), or contact our
technical support team.
Where is my product
key? I want to activate
my unit.
There is no need to activate your unit in
any way. This Activation tab within the
NavDesk II software is for subscriptions,
travel books, international maps and
map upgrades only. Your unit will work
straight out of the box and there is no
need to activate it in any way.
If the fault is still not resolved,
please visit our self help site
(see the information below),
or contact our technical
support team.
