Navien NPE-180A2, User'S Information Manual

Page: 19 / 48

19 Warranty
Warranty Period
Navien products come with a limited warranty
covering labor, parts and the heat exchanger. The
following warranty periods begin to run from the
date of original installation. The date of original
installation must be provided to Navien, and upon
request, proof of the original installation date must
also be provided to Navien. When the product is
installed in a new construction, the commencement
date shall be dated upon which the end-user takes
title to the property.
APPLICABLE WARRANTY PERIOD
Application
Labor
Warranty
Parts
Warranty
Heat
Exchanger
Warranty
NPE Series
Water Heater
(Residential)
Standard
or
Cont.-
Recirc. 2
1 year 5 years 15 years
Uncont.-
Recirc.
3
1 year 3 years 5 years
NPE Series
Water Heater
(Commercial
or
Combi 1)
Standard
or
Cont.-
Recirc. 2
1 year 5 years 8 years
Uncont.-
Recirc.
3
1 year 3 years 3 years
1 Combi refers to a combination potable water and space
heating application. Water heaters cannot be used in
space heating only applications.
2 Controlled-Recirculation :
Recirculation through the water heater is controlled by
either the water heater or an external aquastat.
3 Uncontrolled-Recirculation :
External pumps configured to circulate continuously
through the water heater are subject to the uncontrolled
recirculation warranty terms. An aquastat is the minimum
pump control requirement for DHW or storage tank
recirculation in order to maintain the full controlled
recirculation warranty.
Warranty Claim Procedures
To obtain warranty repair service, the end user or
homeowner must contact the original installer
of your Navien product. If the original installer
cannot be identified, the end user or homeowner
may contact Navien’s Technical Administration
Department at
1-800-519-8794 . Proof of purchase
is required to obtain warranty service.
Warranty Service
At its option, Navien will replace the defective
component part(s) or heat exchanger, in accordance
with the terms of this Limited Warranty, if it fails
in normal use and service during the Applicable
Warranty Period identified above. The replacement
component part(s) must be Navien original factory
component part(s). Navien, at its sole discretion,
may replace the product with a new or refurbished
product of comparable quality and design. The
replacement component part(s) will be warranted
only for the unexpired portion of the original
component part’s Applicable Warranty Period.
Payment for labor in completing the warranty
service is subject to Navien’s prior written approval
and shall be subject to Navien’s schedule of
approved labor allowances.
Warranty Exclusions
Navien’s Limited Warranty shall be void in the event
of an occurrence of any of the following:
Ɣ
Improper installation, failure to install in strict
compliance with the Installation Manual
procedures, installed by a non-licensed installer,
and installation in violation of applicable rules,
laws or building codes.
Ɣ
Product purchased through the internet,
other e-commerce channels, or any installer
that obtained the Product from a supplier or
distributor not authorized by Navien.
Ɣ
Failure to perform regular maintenance,
misuse, operation at settings other than those
recommended or specified, non-compliance with
instructions or guidelines set forth in the User’s
Operation Manual.
Ɣ
Modification or alteration of the Product in any
manner, including but not limited to, removal
of any component or part, addition of any non-
approved components, relocating or moving the
Product from its original installation site, or any
accidental or intentional damage to the Product.
Ɣ
Installation for non-recommended uses.
Ɣ
Any damage caused by local adverse conditions
including but not limited to hard water deposits,
lime or mineral build-up, operating in corrosive
atmospheric elements.
Ɣ
Damage or problems caused by gas flow issues,
electrical surges, flooding, fire, abnormal external
temperature, and any other cause of damage not
directly caused by a manufacturing defect.
LIMITED WARRANTY NAVIEN, INC.