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14. Troubleshooting
Error
Error Message
Solution
E1
Rx Communication
Failure
Check whether the tail light is on, if not, replace the controller or
instrument. If it is on, please check whether the wire connection between
controller and instrument.
E2
Braking Error
Check the wire connection or replace the brake level.
E3
Accelerator Error
Check the wire connection or replace the accelerator.
E4
Wheel Motor Error
Check whether the wheel motor and the controller cord are well
connected or replace the motor.
E5
Controller Error
Check the controller wire connection or replace the controller.
E6
Overheating Warning
Wait until the battery temperature normalizes before resuming use.
13. FAQ
Problem Type
Reason
Solution
The display screen is black.
This scooter is exposed to direct
sunlight or heat for a long time.
Put the scooter in a cool place for a
period of time until cooled enough for
use.
The value is inconsistent
with the actual value.
Incorrect or missing parameter
setting.
Hold down the power button to turn
off and then press again to restart the
scooter.
The digital display is dim.
Poor battery contact or no battery
power.
Turn off the power, and then turn it on
again. If the fault still exists after the
battery is charged, please contact the
manufacturer or dealer.
The stem becomes
unstable
The screw at the joint of the stem
and the folding seat is loose.
Lower the column, loosen the three
screws in order to raise the column, next
tighten the screws at the back of the
pole, and then lower the pole and finally
tighten the three previously loosened
screws to correct the problem.
If the product cannot operate
normally, please check whether
the following checks have been
completed.
a. Check that the power is on.
b. Check the battery level on the display.
c. Check whether the left brake lever and rear disc brake are properly in place.
d. Check that all sockets and connections are properly connected.
If all steps have been completed and the product still does not work properly,
please contact the manufacturer or dealer.
The controller is
damaged.
Do not replace the controller without authorization.
Please contact the manufacturer or dealer, do not disassemble the product
without authorization.
15. Certification
EU Declaration of Conformity
When the product fails, please refer to the following methods when trying for a solution:
This device meets the EU requirements on the limitation of exposure of the general public to
electromagnetic fields by way of health protection.
Hereby, Brightway Innovation Intelligent Technology (Suzhou) Co., Ltd. declares that the radio equipment
type NKP21111-A25 is in compliance with Directive 2014/53/EU. The full text of the EU declaration of
conformity is available at the following internet address: www.naveetech.com
Hereby, Brightway Innovation Intelligent Technology (Suzhou) Co., Ltd. declares that the radio equipment
type NKP21111-A25 is in compliance with the Radio Equipment Regulations 2017, Supply of Machinery
(Safety) Regulations 2008 and the Restriction of the Use of Certain Hazardous Substances in Electrical
and Electronic Equipment Regulations 2012. The full text of the UK declaration of conformity is available
at the following internet address: www.naveetech.com
