11
Condition/Problem
Things to Check
Solution
Console shuts off (enters
sleep mode) while in use
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet.
Check connection at front
of unit
Connection should be secure and undamaged. Replace adapt-
er or connection at unit if either are damaged.
Check data cable integrity All wires in the cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Reset machine
Unplug unit from electrical outlet for 3 minutes. Reconnect to
outlet.
Check magnet position
(requires shroud removal)
Magnet should be in place on pulley.
Check Speed Sensor
(requires shroud removal)
Speed sensor should be aligned with magnet and connected to
data cable. Realign sensor if necessary. Replace if there is any
damage to the sensor or the connecting wire.
Contact Customer Service (if inside US/Canada) or your local
distributor (if outside US/Canada).
Unit rocks/does not sit
level
Check level adjustment
Levelers may be turned to level machine.
Check surface under unit
Adjustment may not be able to compensate for extremely un-
even surfaces. Move machine to level area.
Pedals loose/unit difficult
to pedal/ Pedals seem to
skip or slip with a sudden
increase in rpm
Check pedal to crank
connection
Pedal should be tightened securely to crank arm. Be sure con-
nection is not cross-threaded.
Check crank arm to axle
connection
Crank arm should be tightened securely to axle.
Check drive belt tension
Refer to the “Adjust the Belt Tension” procedure in the Service
Manual. Contact Customer Service (if inside US/Canada) or
your local distributor (if outside US/Canada).
Clicking sound when
pedaling
Check pedal to crank
connection
Remove pedals. Make sure there is no debris on threads, and
reinstall the pedals.
Seat post movement
Check locking pin
Be sure adjustment pin is locked into one of the seat post
adjustment holes.
Check locking knob
Be sure knob is securely tightened.
