10
Condition/Problem
Things to Check
Solution
No display/partial display/
unit will not turn on
Check electrical (wall)
outlet
Make sure unit is plugged into a functioning wall outlet.
Check connection at front
of unit
Connection should be secure and undamaged. Replace adapt-
er or connection at unit if either are damaged.
Check data cable integrity All wires in cable should be intact. If any are visibly crimped or
cut, replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Check console display for
damage
Check for visual sign that console display is cracked or other-
wise damaged. Replace Console if damaged.
Console Display
If Console only has partial display and all connections are fine,
replace the Console.
If the above steps do not resolve the problem, contact Cus-
tomer Service (if inside US/Canada) or your local distributor (if
outside US/Canada)
.
Speed displayed is not
accurate
Check Speed Sensor
Magnet position
Speed Sensor Magnet should be in place on Flywheel.
Speed displayed is always
“0”/stuck in Pause mode
Data cable
Make sure the data cable is connected to the Console and the
main frame assembly.
Speed Sensor
Make sure the RPM Sensor Magnet and the RPM Sensor are
in place.
No Speed/RPM reading
Check data cable integrity All wires in cable should be intact. If any are cut or crimped,
replace cable.
Check data cable
connections/orientation
Be sure cable is connected securely and oriented properly.
Small latch on connector should line up and snap into place.
Check Speed Sensor
Magnet position
Speed Sensor Magnet should be in place on Flywheel.
Check Speed Sensor
Assembly
Speed Sensor Assembly should be aligned with magnet and
connected to data cable. Realign sensor if necessary. Replace
if there is any damage to the sensor or the connecting wire.
Unit operates but
Bluetooth
®
Heart Rate
(HR) not displayed
Bluetooth
®
Heart Rate
Sensing Device (Armband
provided with IC4)
Make sure device is directly against skin and contact area is
wet.
Bluetooth
®
Heart Rate
Sensing Device Batteries
If device has replaceable batteries, install new batteries.
Interference
Try moving unit away from sources of interference (TV, Micro-
wave, etc).
Replace Heart Rate Sens-
ing Device
If interference is eliminated and HR does not function, replace
device.
Replace Console
If HR still does not function, replace Console.
Unit operates but
Bluetooth
®
HR displayed
incorrectly
Connected to previous
user
The Console may be still connected to the previous user. Push
Connect Bluetooth
®
button to disconnect from them/ connect to
your Heart Rate Sensing Device.
Troubleshooting
